Outdoor pool, pool loungers
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Reviews of Hotel Plaza Mirador

3.5 out of 5
Hotel Plaza Mirador
Calle 70 #541A x 67, Colonia Centro, Mérida, YUC

Reviews

7.8

Good

Rating 10 - Excellent. 321 out of 1002 reviews" "
Rating 8 - Good. 360 out of 1002 reviews" "
Rating 6 - Okay. 191 out of 1002 reviews" "
Rating 4 - Poor. 81 out of 1002 reviews" "
Rating 2 - Terrible. 49 out of 1002 reviews" "

7.8/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

Enrique

Travelled with family and small children
Liked: Staff & service
Es un cuarto sencillo (así lo buscamos), sin embargo no había toallas, jabón. Falta cuidar detalles de limpieza
Stayed 1 night in Jan 2024
Response from HOTEL PLAZA MIRADORs on 31 Jan 2024
Gracias sr. Enrique sus comentarios son importantes , en recepción tenemos stock de las amenidades , toallas , en caso de requerir .

10/10 Excellent

Victoria Eugenia

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me encantó hospedarme ahí. Muy conveniente el precio y la ubicación. Mi habitación estaba muy limpia y todo bien mantenido. El personal atento y servicial Una buena opción para hospedarse en Mérida!
Stayed 1 night in Jan 2024
Response from HOTEL PLAZA MIRADORs on 25 Jan 2024
Gracias gracias Victoria Eugenia por sus comentarios valiosos del servicio , calidad humana , instalaciones , restaurant , el equipo de trabajo esforzándose

8/10 Good

Gwen, Saskatoon

Liked: Cleanliness, staff & service, amenities
The room that I stayed in was a little tired and worn but it was big with plenty of storage space for luggage & clothing. The pool was clean & refreshing with plenty of loungers & chairs. The hotel had a stack of nice, new mattresses in the entrance so they were making improvements to some of the rooms.
Stayed 5 nights in Jan 2024
Response from HOTEL PLAZA MIRADORs on 16 Jan 2024
Gwen Lancaster thank you for your comments, we are constantly renovating our facilities, during your stay you were good with us. thank you.

6/10 Okay

Janice

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2023
Response from HOTEL PLAZA MIRADOR on 23 Dec 2023
Gracias , gracias , Janice por hospedarse con nosotros , sus comentarios son importantes en nuestro equipo de trabajo se lo agradece

8/10 Good

Frank

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Enjoyable stay. Booking Orbitz takes a while to enter system, causing some check in delays.
Stayed 2 nights in Nov 2023
Response from HOTEL PLAZA MIRADOR on 23 Nov 2023
thank you thank you for staying our your stay well well

8/10 Good

stephanie

Liked: Cleanliness
Stayed 2 nights in Nov 2023
Response from HOTEL PLAZA MIRADOR on 15 Nov 2023
Gracias , gracias por hospedarse con nosotros , nuestro equipo de trabajo se lo agradece su estancia

2/10 Terrible

Wade, Slidell

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
The room had bed bugs. The A/C unit did not work properly. The beds were uncomfortable. The bathroom was too small. The only things that were good was the price and the pool.
Stayed 6 nights in Nov 2023
Response from HOTEL PLAZA MIRADORs on 13 Nov 2023
We appreciate your comments, unfortunately in our green areas it had rained and created more mosquitoes near the rooms, all our rooms are being sanitized, our work team is ready to verify the Aa., the bathroom stands

10/10 Excellent

Jose Carlos Vasquez

Liked: Cleanliness, staff & service, property conditions & facilities
Staff is very friendly and helpful
Stayed 5 nights in Oct 2023
Response from HOTEL PLAZA MIRADOR on 31 Oct 2023
Gracias , gracias sr. Jose Carlos Vasquez estar con nosotros su estancia de acuerdo a sus expectativas nuestro equipo de trabajo dice gracias por hospedarse

4/10 Poor

Karolina

Travelled with group
Disliked: Amenities, property conditions & facilities
The hotel is nowhere near a 4 star hotel. Its cruddy, our AC had wires hanging, the shower looked like it belong to 80s high school locker room. The shower head hasn;t been clean and it was clogged, so almost impossible to rinse out shampoo out of your hair. There were 2 towels provided, no hand towels or floor towel/mat. There was no mini fridge in the room, not a coffee maker. The pool tiles haven't been cleaned and the bottom was very slimy. Overall wouldn't stay at this place ever again, even if someone was to pay me for it.
Stayed 2 nights in Oct 2023
Response from HOTEL PLAZA MIRADOR on 31 Oct 2023
Thank you for your comments, the room is a classic one, the luxury rooms do have a coffee maker, minibar, you could change rooms, if you externalize the inconveniences of the room, approval.

8/10 Good

Eduardo

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 6 nights in Oct 2023
Response from Hotel Plaza Mirador on 24 Oct 2023
GRACIAS , GRACIAS POR HOSPEDARSE CON NOSOTROS NUESTRO EQUIPO DE TRABAJO SE LO AGRADECE .

10/10 Excellent

noe dominguez

Stayed 1 night in Sep 2023
Response from HOTEL PLAZA MIRADOR on 19 Oct 2023
Gracias , gracias sr. Noe Dominguez por hospedarse con nosotros nuestro equipo de trabajo se lo agradece .

8/10 Good

Geraldine

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Staff was very friendly and helpful. Hotel is a bit old but the price was what you get. Was also clean.
Stayed 1 night in Sep 2023
Response from HOTEL PLAZA MIRADOR on 21 Sept 2023
Thank you, thank you for staying Miss Geraldine, your stay was good

10/10 Excellent

Frank

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities
Check in is fast and easy! Did get value for my money. The furniture is getting well used and old.
Stayed 2 nights in Sep 2023
Response from HOTEL PLAZA MIRADOR on 21 Sept 2023
Thank you thank you mr. Frank F. for having hosted your pleasant stay with us, we appreciate your comments

10/10 Excellent

Alexa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es mi segunda vez en El hotel y realmente me siento comoda ahora estoy en habitacion 129 abajo y duermo muy Feliz no se escucha ni ruido
Stayed 2 nights in Aug 2023
Response from HOTEL PLAZA MIRADORs on 29 Aug 2023
Gracias , gracias Alexa , por visitarnos nuevamente , nuestro equipo de trabajo lo agradece.

10/10 Excellent

Alexa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service
Stayed 4 nights in Jul 2023
Response from HOTEL PLAZA MIRADOR on 27 Jul 2023
Le damos las gracias Alexa por hospedarse con nosotros nuestro equipo de trabajo le agradece .

8/10 Good

Alexa

Stayed 1 night in Jul 2023
Response from HOTEL PLAZA MIRADOR on 14 Aug 2023
Buen día Alexa estancia fue placentera acorde a los standeres en el Plaza mirador , nuestro equipo de trabajo le agradecemos y nos motiva .a ser mejores .

6/10 Okay

Dr.

Liked: Cleanliness, staff & service
Esta bien ubicado pero si nesecita mantenimiento y el elevador más lento q me he subido
Stayed 2 nights in Jul 2023
Response from HOTEL PLAZA MIRADORs on 27 Jul 2023
Nuestro equipo de trabajo lo agradece sus valiosos comentarios , gracias , gracias

4/10 Poor

Juan Eduardo

Travelled with family, Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
El staff muy amable. La propiedad no cuenta con suficientes toallas, pedimos 2 toallas extras y nos comentaron que no tenían más, la plancha no funcionan bien, el ascensor tarda mucho en subir y solo tiene capacidad para 3 personas. La piscina cuenta con daños, una menor de edad se corto el pie con un vitro piso roto. La ubicación de la propiedad es céntrica, segura y tranquila.
Stayed 1 night in Jun 2023
Response from HOTEL PLAZA MIRADOR on 7 Jul 2023
Sr. Juan Eduardo por sus valiosos comentaros , son importantes para nosotros

10/10 Excellent

Sally

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Safe and friendly
Very friendly, large room.
Stayed 1 night in May 2023
Response from HOTEL PLAZA MIRADORs on 19 Jun 2023
Sally G. Our team of work team thank you for your stay on May 31, it met your expectations.

10/10 Excellent

Robert

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Safe. Quiet and clean
Stayed 2 nights in May 2023
Response from Hotel Plaza Mirador on 1 Jun 2023
Thank you, Mr. Robert for your stay at the H. Plaza Mirador enjoying our facilities as well as the staff informing our services are in accordance with your expectations.

10/10 Excellent

Lauge

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
From the moment we arrived, the receptionist was very friendly and treated us very well. The bell boy was respectful and directed us to our room which was very clean and perfect. Excellent service. Highly recommended. Will definitely be there again.
Stayed 2 nights in May 2023
Response from Hotel Plaza Mirador on 1 Jun 2023
We thank you Lauge for being with us and your stay was pleasant, safe from your arrival, our work team is ready to help,thank you thank you for your comments, come back soon

2/10 Terrible

Ervin

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Stayed 2 nights in Mar 2023
Response from HOTEL PLAZA MIRADOR on 3 Apr 2023
Sus comentario son importantes para nosotros, gracias .

4/10 Poor

Sergio

Stayed 1 night in Feb 2023
Response from HOTEL PLAZA MIRADOR on 28 Feb 2023
Gracias , gracias por sus comentarios

8/10 Good

Yuliana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice option for a short saty
Well located and easy to find. The pool is pretty cool. The rooms are basic and can't say that the bathroom is the greatest confort. However the staff is extremely nice.
Stayed 1 night in Feb 2023
Response from HOTEL PLAZA MIRADORs on 27 Feb 2023
Thank you for your valuable comments, our work teamthanks you

8/10 Good

Preston

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Location
The location was great as we were able to walk everywhere we wanted to. Great place, but didn’t realize it wouldn’t have a fridge.
Stayed 2 nights in Feb 2023
Response from HOTEL PLAZA MIRADOR on 21 Feb 2023
thank you thank you for your valuable comments our work team appreciates it.

8/10 Good

Frank

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service
Enjoyed the stay, with value for money. Facility maintenance upkeep is a challenge. Plan to stay again in the future.
Stayed 1 night in Jan 2023
Response from HOTEL PLAZA MIRADOR on 12 Jan 2023
Our work team thanks you for your important comments.

4/10 Poor

Ernesto

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Should not include it in your options !!
Very old unkempt place! Not friendly staff. Couldn't switched hotels to the lack of bilingual Hotels. Com personal. Tried twice but not results from you. Water coming out of toilet, crack paint in walls,ceiling n bathroom. They don't dust the rooms out at all !!.
Stayed 4 nights in Dec 2022
Response from HOTEL PLAZA MIRADOR on 5 Jan 2023
We appreciate your comments, they are valuable to our work team

8/10 Good

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Located a couple of blocks from the ADO bus station, this no frills hotel offers a safe, clean room at a reasonable rate. The staff was friendly and the AC was ice cold. Only the noise from other guests was a downside, easily solved with earplugs. Great for one night before or after a bus ride.
Response from HOTEL PLAZA MIRADOR on 5 Dec 2022
Thank you for your valuable comments, our work team appreciates it.

10/10 Excellent

Angelita

Stayed 1 night in Sep 2022

10/10 Excellent

Emir

Liked: Cleanliness, staff & service
Stayed 5 nights in Jul 2022

10/10 Excellent

Tabitha

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very accommodating staff. Rooms were clean and open. The water was a bit funky smelling in our 4th floor room, but the other ones were great
Stayed 6 nights in Jun 2022
Response from HOTEL PLAZA MIRADOR on 29 Jun 2022
Thank you, thank you for staying, our work team appreciates your comments.

10/10 Excellent

jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2022
Response from HOTEL PLAZA MIRADOR on 21 Mar 2022
Gracias, gracias , por sus valiosos comentarios, nuestro personal le agradece, nos esforzamos para que nuestros huéspedes disfruten su estancia.

10/10 Excellent

ALONSO

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good if want to be in downtown area
Excellent service, well located conveniently near downtown avoiding been in the crowdy and noisy streets.
Stayed 1 night in Feb 2022
Response from HOTEL PLAZA MIRADOR on 4 Feb 2022
Thank you, thank you for your comments, our work team appreciates it.

6/10 Okay

Rosa M

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Jan 2022
Response from Hotel Plaza Mirador on 17 Jan 2022
Gracias , gracias por sus comentarios le agradecemos

4/10 Poor

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Pool area was excellent
Stayed 2 nights in Jan 2022
Response from HOTEL PLAZA MIRADOR on 4 Jan 2022
thank you thank you our staff we appreciate it

10/10 Excellent

Alex

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
It was lived staff of another person in the room
Stayed 1 night in Dec 2021
Response from HOTEL PLAZA MIRADOR on 29 Dec 2021
I PLEASE PLEASE HELP IN RECEPTION

6/10 Okay

Matthew

Old and run down
The place is quite run down and old. It's fine for just one night but i wouldnt stay there longer. There are a lot of nicer hotels for the same price.
Stayed 1 night in Dec 2021
Response from HOTEL PLAZA MIRADOR on 21 Dec 2021
We appreciate your comments, thank you for staying

8/10 Good

Rafael

Liked: Cleanliness, staff & service, property conditions & facilities
Pros:Limpio, agradable, en buen estado buena ubicación Cons: Alberca, necesita limpieza diaria, servicio de restaurant
Stayed 3 nights in Dec 2021
Response from HOTEL PLAZA MIRADOR on 15 Dec 2021
Gracias gracias por sus comentarios son muy importante para nosotros .

8/10 Good

Lourdes, Key Biscayne

Liked: Cleanliness, staff & service
Towel was very old and ripped. I put the do not disturb sign but housekeeping knocked twice and opened once while I was showering. Good location Very friendly staff
Stayed 2 nights in Nov 2021
Response from HOTEL PLAZA MIRADOR on 6 Dec 2021
WE REGRET THE INDICENT, WE HAVE ENOUGH STOCK TOWELS WE WILL ADDRESS THE QUALITY OF OUR SERVICES WITH OUR STAFF WE THANK YOU FOR YOUR COMMENTS

10/10 Excellent

Herman

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just a block from ADO bus station next to La Calle spanish school
Stayed 2 nights in Sep 2021
Response from HOTEL PLAZA MIRADOR on 29 Sept 2021
GRACIAS GRACIAS POR SUS COMENTARIOS , NUESTRO PERSONAL SE LOS AGRADECEMOS

10/10 Excellent

ALONSO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good, cheap and clean
Room space was ok and clean, internet signal was poor, but only in my room which was at the 3rd floor, on ground levels was ok. Pool was clean. Restaurant service is limited to breakfast only.
Stayed 1 night in Aug 2021
Response from HOTEL PLAZA MIRADOR on 16 Aug 2021
Gracias , gracias por sus comentarios , su opinion es valiosa

10/10 Excellent

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Great service, the Hotel needs maintenance
Stayed 1 night in Aug 2021
Response from HOTEL PLAZA MIRADOR on 16 Aug 2021
thank you thank you for your comments, your opinion is very important

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021
Response from HOTEL PLAZA MIRADOR on 13 Jul 2021
gracias gracias por sus comentarios , todo el equipo humano le damos las gracias .

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, amenities
General service terrible!
Stayed 9 nights in Jun 2021
Response from Hotel Plaza Mirador on 1 Jul 2021
Gracias por sus comentarios .

2/10 Terrible

Daniel

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Missleading pictures, different building
The pictures show the "new" hotel but you can be moved to a building behind that seems to be an old hotel, the place is cheap and low quality might be expected but the pictures and description are misleading or fraudulent.
Stayed 2 nights in Jun 2021
Response from HOTEL PLAZA MIRADOR on 24 Jun 2021
Thank you for your comments, the facilities are luxury and classic levels according to those requested in the reservations, the classic was given, our staff is ready to give you the information that you paid according to your reservation.

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is nice however needs furniture update in rooms. Rooms are very spacious, the elevator wasn't working during our stay.
Stayed 1 night in Jun 2021
Response from HOTEL PLAZA MIRADOR on 8 Jun 2021
gracias gracias por hospedarse , estaba en mantenimiento el elevador , si deseaba planta baja estamos para servile del cambio acercandose a recepcion. gracias por sus comentarios .

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very helpful and friendly. Everything is well maintained and clean as you would expect in a more expensive hotel, but they are priced competitively. No restaurant on site, but good food is available nearby.
Stayed 1 night in May 2021
Response from HOTEL PLAZA MIRADOR on 15 May 2021
THANK YOU THANK YOU FOR YOUR COMMENTS AND STAYING WITH US MEETING THE STANDARDS

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service, amenities
I literally found underwear behind a desk and some food inside one of the wooden furniture. It was very unpleasant.
Stayed 1 night in Mar 2021
Response from HOTEL PLAZA MIRADOR on 23 Mar 2021
Gracias pòr sus comentarios sobre la habitacion , verificando en recepcion por sistema de asignacion de la habitacion se le proporciono una desocupada, lamentamos ese incidente , pudiendo solicitar cambio de habitacion en recepcion.

10/10 Excellent

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The cordiality of the staff, how clean they keep the hotel, it is a safe place to stay now with the pandemic, they have all the necessary care.
Stayed 20 nights in Feb 2021
Response from HOTEL PLAZA MIRADOR on 12 Mar 2021
LE AGREDECEMOS SU COMENTARIOS , Y SEGURIDAD Y HOSPITALIDAD DURANTE SU ESTANCIA

10/10 Excellent

paola berenice

Stayed 1 night in Dec 2020
Response from Hotel Plaza Mirador on 4 Jan 2021
Gracias por tomarmos como su opcion para hospedarse .