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Reviews of Hacienda Santa Rosa

4 out of 5
Hacienda Santa Rosa
Carretera Mérida Campeche, Desviación Maxcanú, Santa Rosa, YUC

Reviews

9.4

Exceptional

Rating 10 - Excellent. 59 out of 78 reviews" "
Rating 8 - Good. 13 out of 78 reviews" "
Rating 6 - Okay. 3 out of 78 reviews" "
Rating 4 - Poor. 2 out of 78 reviews" "
Rating 2 - Terrible. 1 out of 78 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.0/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

Frank

Travelled with family
Liked: Property conditions & facilities
A tropical oasis among dry forests.
Stayed 7 nights in Jan 2024

10/10 Excellent

Jill

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful Hacienda, kind people, very peaceful. Expedia did not mess up our reservation
Stayed 7 nights in Jan 2024

10/10 Excellent

rocio

Stayed 1 night in Oct 2023

10/10 Excellent

Rolf

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Quiet, relaxing excellent food, attentive staff. Just great experience.
Stayed 1 night in Nov 2023

10/10 Excellent

rocio

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely best service ever ! The staff make any stay unforgettable.
Stayed 1 night in Sep 2023

10/10 Excellent

Alice

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful, historic place with lots of history!
Stayed 2 nights in Mar 2023

10/10 Excellent

Manju

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was exceptional, food great, beautiful grounds and rooms large and comfortable - everything you’re looking for!
Stayed 1 night in Jan 2023

10/10 Excellent

Erick

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exactly what you would expect of a luxurious Hacienda in Yucatán. Perfect, and sitting close to Celestún, Oxkintok, Uxmal, Merida and Campeche

8/10 Good

alejandro

Travelled with family
Liked: Cleanliness, staff & service
Na

10/10 Excellent

Juan

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Rustic elegance that transports you back to colonial times. For me, it was a journey to the past, when I used to visit my grandparents at “La finca”. Large rooms and spacious bathrooms. Bath amenities were extraordinary, made with local honey. Smooth and fragrant. Food was excellent, but service was outstanding. Helpful and always ready to assist you in any way. We used it as a base to visit the many archaeological sites and Celestún, all within an hour drive.

10/10 Excellent

Lori, New York

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hacienda Santa Rosa will forever live in my memory as one of the most magical places I've stayed. Despite being managed by a hotel chain, it hasn't lost its patina and authenticity. It is more beautiful in person than in the pictures. I loved our tranquil room with sky-high ceilings, lovely tile work, and a view of a garden outside our window. Because there are only a few guest rooms, the staff spoiled us with attention and kindness--I've never been treated so well before. We were delighted with the vegan dinner and breakfast they made especially for our anniversary. We loved the sound of the birds on the property and walking down Santa Rosa's tiny main street to admire the colorful buildings and say hello to the neighbors. The main swimming pool (there are two!) is fantastic. Everything about this stay was perfect--except having to say goodbye. I will dream of this place forever.
Stayed 1 night in Jun 2022

10/10 Excellent

Fabian

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
This property is in a remote area about 1 hour from Merida and 1.5 hours from Campeche. The property is beautifully maintained and has been renovated so it retains its rural and historic charm. The service and food are fantastic. Its a wonderful option if you enjoy the peace and quiet of the Mexican countryside.
Stayed 3 nights in Jan 2022

10/10 Excellent

Jorge

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place, with spacious and brilliantly decorated rooms and open spaces. Staff is awesome, helpful and very polite. They go far and beyond to make you happy.
Stayed 1 night in Jan 2022

10/10 Excellent

Bettina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was outstanding, personalized. And the food was excellent. Really, our stay was unique.
Stayed 7 nights in Dec 2021

10/10 Excellent

Alberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Peaceful and relaxing
Very peaceful and relaxing, the staff was happy to accommodate to our desires and make our stay enjoyable, like placing a table in the gardens or dinning options not in the menu. At the end of your stay you don't want to leave.
Stayed 1 night in Mar 2021

10/10 Excellent

ANA MARIA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bert friendly staff great place , near Uxmal and Celestum uf you have a car
Stayed 2 nights in Aug 2018

8/10 Good

tim, florida

Liked: Cleanliness, staff & service, room comfort
We had the Mayan casa which was very nice. However, the room had a bug infestation problem and every morning the floor was covered with dead bugs. We really did need the bug net over the bed. It was shocking and the hotel apologized and offered us different accommodations but hey, it's the jungle. I would add that arriving at the hotel takes you through a profoundly poor village. In fact, the hotel is surrounded by poverty even though the property is outstanding. This hotel is in a remote part of the Yucatan and a great find if you were already planning to be in the area.
Stayed 2 nights in Jul 2018

2/10 Terrible

jeffrey

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Expensive Disaster
The misleading Hotels.com posting gave no hint that Hacienda Santa Rosa is in the middle of nowhere, at the end of a very long drive down dirt roads. We had booked two very expensive rooms, but were shown to one room, which smelled bad. When we realized that, because of a bad smell, we couldn’t sleep there, and that we were not comfortable in that isolated location, we called Hotels.com to explain that we could not stay there, and were leaving. In the event, we found a comfortable, friendly place in Merida where we happily parked ourselves for the four nights in question. The cost of the Hacienda Santa Rosa booking was non-refundable in spite of the smell and in spite of being shown to one room and having booked two, on the ludicrous grounds that the $2,400.00 for four nights was some kind of deal.

10/10 Excellent

Rofolfoque

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing, beautiful and more
This is a small hacienda with only 12 rooms close to a very small town in the middle of the Mayan jungle. Very well maintained, large and comfortable rooms, magnificent , friendly and professional staff. Time to relax, enjoy nature, eat well, sleep like a king and learn something about Mexican history and cuture.
Stayed 2 nights in Mar 2018

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfection
One of the nicest and most memorable experiences we've ever had at a hotel. The hacienda is gorgeous, the rooms are huge, quiet, and comfortable, the service is warm and attentive, and the grounds are amazing (especially the huge botanical garden). It was so relaxing we wanted to stay forever. We loved the intimacy of the property (there are only 11 rooms) and the lost-in-time quality (even though it has every modern amenity). The only two negative points I'd mention is that the pool is very cold and the wine pours are on the skimpy side.
Stayed 1 night in Dec 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Hacienda
The staff could not have been more heady at the hacienda Santa Rosa. Beautiful large rooms and delicious homemade cooking. I was very happy there for two nights.

8/10 Good

Felipe, Mexico City

Liked: Cleanliness, staff & service, property conditions & facilities
Aamzing facilities, not up to 5 stars
The old Hacienda is all you see in the pics and more. Food is not up to par and location is a bit far from everywhere (although that is probably true of most Haciendas in that region)

10/10 Excellent

Freddy, San Francisco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A gem worth the ride
A pure gem with very nice people in a fantastic environment.

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
lady on the front desk was trying to sell her own stuff and bit annoying, but Edgar and other male waiters were outstanding - they created a really warm, romantic environment.

10/10 Excellent

Magdalena

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Una experiencia inigualable para disfrutar de la tranquilidad del lugar
Stayed 1 night in Jan 2024

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
tolle Hacienda
Tolle Hacienda mit sehr aufmerksamen und zuvorkommenden Personal.
Stayed 2 nights in Dec 2023

10/10 Excellent

Lorena

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente estancia, totalmente recomendable, el personal muy amable y atentos a cualquier solicitud, la comida deliciosa, las habitaciones hermosas y amplias.
Stayed 1 night in Nov 2023

10/10 Excellent

Carlos

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Un lugar para descansar
Stayed 2 nights in Oct 2023

10/10 Excellent

Juan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great solar eclipse!
Stayed 1 night in Oct 2023

10/10 Excellent

Julia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es mucho más bonita que en las fotos. Todo el personal muy amable, excelente servicio
Stayed 1 night in Apr 2023

8/10 Good

Laura

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

Karen

Stayed 1 night in Nov 2022

10/10 Excellent

ARTURO

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente servicio y actitud de todo el personal, comida muy rica…el mejor lugar para descansar!!
Stayed 2 nights in Nov 2022

10/10 Excellent

Juan Pablo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2022

10/10 Excellent

Fausto

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
increible lugar!!!! atención y servicio de primera!!!
Stayed 3 nights in Apr 2022

10/10 Excellent

Erwan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel is incredible, it's one of the most beautiful and quiet places I've visited in recent years The staff is extraordinary, the cleanliness of the hotel and the service is worthy of the greatest hotels. I wholeheartedly recommend this place
Stayed 2 nights in Mar 2022

10/10 Excellent

Gabriel Sánchez

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Una magnífica atención con calidez, te hacen sentir en casa
Stayed 1 night in Mar 2022

8/10 Good

Sergio Iván Díaz

Stayed 1 night in Mar 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente todo! Magnifico servicio. Muchas gracias al personal por todo
Stayed 1 night in Dec 2021

10/10 Excellent

enrique

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2021

10/10 Excellent

JUAN ARNULFO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente experiencia
Todo increíble desde la recepción y la amabilidad de todo el personal, aunque es un lugar pequeño siempre la atención excelente. Bien señalado desde la carretera para llegar y el clima en Noviembre fabuloso.
Stayed 1 night in Nov 2021

10/10 Excellent

Larissa mercedes

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Espectacular!
Un lugar espectacular Boutique; servicio esmerado y personalizado. Desayunos abundantes. Ambientes amplios y relajantes. Servicio excepcional. Comida y cena regular.
Stayed 3 nights in Oct 2021

10/10 Excellent

Maríana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy linda muy amables la gente del servicio y la comida es deliciosa
Stayed 1 night in Sep 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente servicio y atención del personal siempre amable. Lugar ideal y tranquilo para escaparse.
Stayed 1 night in Feb 2021

8/10 Good

Carsten

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Schönes Hacienda - Hotel in der Nähe von Becal
Sehr schöne Hacienda, direkt beim gleichnamigen Ort. Wir waren für eine Nacht dort auf dem Weg nach Becal & Campeche. Wunderschöner Pool, gutes Essen, guter Service.
Stayed 1 night in Jan 2021

10/10 Excellent

abraham j

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente escapada en COVID
Excelente atención de Wiliam Huh y su equipo de compañeros. Todos llenos de atenciones personalizadas en cada momento. Se nota el ambiente seguro e higiénico de todas las medidas de seguridad por la enfermedad. Muchos espacios al aire libre para disfrutar. Muy buena cocina regional, mención especial al panadero que están deliciosos los panes. Agradable escapada en pareja para estar 1-2 días. Dificultadas con el wifi y mala señal de Telcel al celular, por lo que sería complicado si dependes de estar bien comunicado 24hrs. Hubo ligeras diferencias con la tarifa de la app y la que me querían cobrar, pero se resolvió fácil y rápido.
Stayed 1 night in Oct 2020

10/10 Excellent

Marc

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

6/10 Okay

Ana, Puebla

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
En las fotos que tienen aparece un cenote, pero el más cercano está aproximadamente a una hora, la pirámide más cercana también. No se pueden usar los jacuzzi a menos que sean parte de tu habitación... la verdad me pareció un poco decepcionante lo que vi en las fotos contra lo que en realidad hay ahí directamente y puedes utilizar
Stayed 1 night in Dec 2019
Response from Enrique on 30 Dec 2019
Estimada Ana, gracias por su feedback y observaciones. Utilizaremos las mismas para mejorar nuestros servicios e informacio

10/10 Excellent

Patricia

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La atencion es magnifica, la comida es muy gourmet y es la mejor de todas las haciendas del grupo. La amabilidad de todos es increible practicamente te adivinan el pensamiento, siempre con una sonrisa sincera y tratando de complacerte al maximo. Los felicito !!!! Siempre que pueda estaremos regresando con Udes. Muchas gracias
Stayed 1 night in Dec 2019
Response from Enrique on 11 Dec 2019
Estimada Patricia, se agradece sus calidas palabras las cuales seran compartidas con nuestro equipo. Mcuhas gracias por su lealtad!

8/10 Good

Verified traveller

Stayed 2 nights in Oct 2019
Response from Enrique on 11 Dec 2019
Gracias por su feedback