Ratings based on 261 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
91% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Elmont NY

Nice hotel and offer more than I expected

Posted 04-Nov-2014
Pros: The staff !! They were all well mannered , polite , pleasant engaging making sure my stay were great my food were good & that makes me want to revisit
Cons: Nothing.
My experience at this hotel were very relaxing,it was true to the discription . The room were clean,the fitness room were great and the pool got me everything were well kept.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Chicago

Nice hotel, great location

Posted 14-Oct-2014
Pros: spacious room, great location, easy access to LIE
Cons: d├ęcor can be updated
Location: close to LIE and everything we needed
good experience. We didn't care for the first room we were given and the staff was more than happy to place us in another room. Loved that service.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Minneapolis, MN

Very accommodating and professional staff!

Posted 25-Aug-2014
Our bachelorette party stayed here and the staff was extremely helpful. I'm from out of state and had to organize the party without knowing the area. They provided a very early check-in, combined rooms, shuttle to and from the restaurant, and late check-out. The staff also helped us to find a place to go later in the evening if we chose to go out more. They made our stay very comfortable and my job much easier!
1 out of 5
Recommended
for Business Travellers
by Rob Rufffrom Austin

AVOID AT ALL COSTS

Posted 22-Aug-2014 on Hotels.com
Worst hotel experience in years. 3 nights, with no hot water. One lukewarm shower, two cold showers. For this we pay money?? The water was turned off completely for 1/2 a day. The fire alarm went off at 2:38 am and again at 7:14 a.m. The thermostat only pretended to work, but the room never really cooled off. This hotel is also dingy and worn and just gross. A miserable experience.
Comment from Hotel Management
01-Nov-2014 by Carlos, Hotel Management
Good Afternoon Mr. Ruff, Thank you so much for taking the time to provide a review of our property. I certainly understand how upsetting it can be when you visit a hotel and experience any problems. We are working diligently to minimize any inconvenience our guests have experienced in regards to the hot water issue and have several teams in place addressing the issue now. The issue that caused the fire alarm activation has been resolved. We are wrapping up another project that entails the air conditioning units in each of the guest rooms. Additionally, the hotel is scheduled to begin renovations in the 4th Quarter of this year. We are very excited to see what will be taken underway. We thank you for providing us with feedback that will help better our property and overall hotel product and hope we have the opportunity to serve you again in the future.
5 out of 5
Recommended
for Getaway With Friends
by Jose Quispefrom Edison-NJ

very good customer service

Posted 19-Aug-2014 on Hotels.com
5starts customer service
2 out of 5
by A verified traveller

Posted 14-Aug-2014
Pros: Located where we were searching. Free parking.
Cons: Manager needs to be replaced. Staff at the front desk need to be more customer-friendly. Of course the water heater.
Our room was directly facing the hotel lobby. So no window to the outside and we could not open curtain because everybody from the lobby could peek into our room. The water in the shower was COLD! Not even warm. When we brought this to the manager's attention, he said they were fully booked. And "you got free breakfast" he started to say - we had paid for breakfast. He did not even offer to give us a credit because we had booked via Expedia. Nasty manager for a very average hotel. A stain on the Marriott brand. The cost of the room was what made it worse.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom ny, ny

Excellent one night stay for wedding.

Posted 10-Aug-2014
Exceptional front desk staff and Valets very friendly. Hotel is over all 3.5 stars. Did not use facilities but room was Clean and comfortable. Ask for room facing outside.
2 out of 5
by A verified travellerfrom buffalo ny

Don't plan on using technology

Posted 10-Aug-2014
Pros: Nothing
Cons: See above.
First of all, wi-fi was an additional charge. When we purchased it, it failed to work. This required 2 trips to the front desk. When it finally diid work, it only was if one was positioned leaning against the door to the hallway. ...and then it would time out and require logging in again! Television had similar problems. Basic channel such as CBS would say that there was no connection. This was ridiculous for the cost of our stay at the hotel. I would like to add that we were comped for the wifi charge. One more thing, complimentary coffee creamers were old and curdled when put in coffee. I won't be staying here again. Very disappointing .
4 out of 5
Recommended
by A verified traveller

This traveller left a rating score only Posted 07-Aug-2014 on Hotels.com
3 out of 5
by A verified travellerfrom PA

Nice Location but pricy

Posted 29-Jul-2014
Pros: Nice decor and rooms were clean. Staff was pleasant but seemed short handed for that size of a Hotel.
Cons: Better quality of food and drinks would inspire happier customers especially for such high cost food that was neither generous or at times fresh.
Location: Location was close to town and other shopping areas
I found the Hotel clean and comfortable but very lacking in food quality and a very poorly stocked bar. They did not have a good supply of high quality alcohol yet the drink prices were very high for the low end alcohol served. No expresso at the bar only plain coffee. Food for the cost was sub-standard. The rooms were comfortable but very small and you felt crowded if you were in a room that had a King size bed as I had. The door to my rooms electronic lock was aggravating and difficult at times to open. The door itself was in need of repair which apparently had not been taken care of.
Comment from Hotel Management
05-Aug-2014 by Carlos, Hotel Management
Dear Jeff, Thank you for reaching to us. I am very sorry we did not meet your expectations. Our Food and Beverage Department take pride in providing a unique experience and your feedback allows us to take a step back and evaluate our inventories. I am excited we are starting Phase one of a three Phase renovation in October of this year which will enhance the dining experience in our Food and Beverage outlets. We hope to have an opportunity to WOW you in the future. All the best,