The staff tried to deal with a difficult situation the best they could and were all polite and friendly. Unfortunately, there was renovation work going on that we weren't aware of beforehand. We were first told our original room wasn't available and were given two rooms as we wanted 2 beds. After going to these rooms, we were told there was actually a suitable room which turned out to be the room we'd originally booked but it was beside a room being renovated so at 9am the drilling started. After being out a couple of times, my elderly mother needed a rest in the afternoon which wasn’t possible with the noise. I talked to management who said the work would continue until 6ish. They finally offered my mother the use of a quiet room to rest for a few hours and i went out again. We didn’t want to pack up again and move to a room with an added fold-down bed, as we were leaving the following morning and were told there would be no work the next day. Unfortunately that wasn’t the case and work started at 8am!