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Reviews of Oceano Palace Beach Resort

3.5 out of 5
Oceano Palace Beach Resort
Ave Camarón Sábalo 2601, Sábalo Country Club, Mazatlán, SIN

Reviews

7.0

Good

Rating 10 - Excellent. 83 out of 297 reviews" "
Rating 8 - Good. 81 out of 297 reviews" "
Rating 6 - Okay. 59 out of 297 reviews" "
Rating 4 - Poor. 33 out of 297 reviews" "
Rating 2 - Terrible. 41 out of 297 reviews" "

7.4/10

Cleanliness

7.2/10

Staff & service

6.8/10

Amenities

7.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Gregorio

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Monica Lopez on 17 May 2024
Buen día Gregorio,Agradecemos tu calificación, estaremos muy contentos de recibirte nuevamente en nuestras propiedades. Saludos!

6/10 Okay

Eduardo, QUERETARO

Travelled with partner
Liked: Cleanliness, staff & service
The pools were so small comparing with the number of guests. Almost always were full of people. at the beach the Bandas were playing too loud
Stayed 4 nights in Apr 2024
Response from Monica Lopez on 18 Apr 2024
Buen día Eduardo,Lamentamos lo sucedido, tomaremos en cuenta cada comentario para que estas incidencias no vuelvan a ocurrir., gracias por tu visita.Saludos!

8/10 Good

Jose

Stayed 1 night in Apr 2024
Response from Monica Lopez on 6 May 2024
Buen día Jose,Agradecemos tu calificación, estaremos muy contentos de recibirte nuevamente en nuestras propiedades. Saludos!

6/10 Okay

Lori

Travelled with partner
The room was passable but had to ask for toilet paper and soap - the containers were tiny. The kitchen didn’t supply soap- how are you supposed to clean the dishes? The burners were rusted out. We didn’t plan to cook anyway but it was pretty beat up and poorly stocked.
Stayed 4 nights in Apr 2024
Response from KARENLU on 15 Apr 2024
Hi Lori,We regret what happened, we apologize for this situation. We will take your comments into account to improve our services and this does not happen again.Regards!

4/10 Poor

Brian, Rocky View County

Disliked: Cleanliness, property conditions & facilities
Old and outdated furnishings. Room needed a good deep cleaning. City view windows were filthy. Stairwells not cleaned my entire ten days there. Safety deposit box required maintenance on my arrival and door required a striker plate and then I was locked out of my room until further repair to lockset. Response to my requests were prompt and chambermaid was very accommodating. Paid big and didn't even get breakfast included.5/10.
Stayed 8 nights in Apr 2024
Response from KARENLU on 11 Apr 2024
Hi Brian,We regret what happened, we apologize for this situation. We will take your comments into account to improve our services and this does not happen again.Regards!

4/10 Poor

Lorena

Disliked: Cleanliness, staff & service, property conditions & facilities
The elevators are dirty and the room had smelled like humidity
Stayed 7 nights in Mar 2024
Response from KARENLU on 1 Apr 2024
Hi Lorena,We are sorry for what happened, we will take into account each comment so that these incidents do not occur again, thank you for your visit.Regards!

2/10 Terrible

Jose

Disliked: Cleanliness, amenities, property conditions & facilities
My room smelled very very bad, as well as the hallway. Very disappointed about the buffet. Very limited choices, and food was horrible. I expected more from an all inclusive hotel. Bad experience overall, I will never stay in that hotel .
Response from KARENLU on 25 Mar 2024
Buen día Jose,Lamentamos lo sucedido, tomaremos en cuenta cada comentario para que estas incidencias no vuelvan a ocurrir., gracias por tu visita.Saludos!

10/10 Excellent

enrique alejandro

Liked: Cleanliness, amenities, property conditions & facilities
Ok
Stayed 3 nights in Feb 2024
Response from KARENLU on 15 Feb 2024
Buen día Enrique,Agradecemos tu calificación, estaremos muy contentos de recibirte nuevamente en nuestras propiedades. Saludos!

10/10 Excellent

Nancy Jo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have been to Mazatlan 7 or 8 times and have always stayed at Oceano Palace. It is very family-oriented. The beach is lovely. It is also close to many family owned restaurants near by. You do need to enjoy Banda music if you stay here.
Stayed 8 nights in Jan 2024
Response from KARENLU on 6 Feb 2024
Hi Nancy,We appreciate your comments, we will be very happy to welcome you back to our properties.Regards!

4/10 Poor

John

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Too noisy. Could not get to sleep. Scratchy bedding
Stayed 6 nights in Jan 2024
Response from KARENLU on 29 Jan 2024
Hi John,We are sorry for what happened, we apologize. We appreciate you comment It help us to improve our services.Regards!

6/10 Okay

SALVADOR

Travelled with family
Liked: Room comfort
Stayed 2 nights in Jan 2024
Response from KARENLU on 26 Jan 2024
Buen día Salvador,Agradecemos tu calificación, si hay algo en lo que podamos ayudarte para mejorar nuestros servicios estamos para servirte. Saludos!

6/10 Okay

Douglas W

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Jan 2024
Response from KARENLU on 25 Jan 2024
Hi Douglas, We appreciate your rating, if there is anything we can help you with to improve our services we are here to serve you.Regards!

8/10 Good

Manuela del Rosario

Stayed 1 night in Jan 2024
Response from KARENLU on 8 Jan 2024
Buen día Manuela,Agradecemos tu calificación, si hay algo en lo que podamos ayudarte para mejorar nuestros servicios estamos para servirte. Saludos!

2/10 Terrible

Myrna

Disliked: Cleanliness, staff & service, property conditions & facilities
Lobby staff not very friendly and accomadating.
Stayed 1 night in Dec 2023
Response from KARENLU on 30 Dec 2023
Buen día Myrna,Lamentamos lo sucedido, de ante mano le ofrecemos una disculpa, tomaremos en cuenta sus comentarios para mejorar nuestros servicios. Quedamos a sus ordenessaludos!

8/10 Good

Jorge

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from KARENLU on 11 Oct 2023
Buen día Jorge,Agradecemos tu calificación, estaremos muy contentos de recibirte nuevamente en nuestras propiedades. Saludos!

4/10 Poor

Gerardo

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
Stayed 3 nights in Jul 2023
Response from KARENLU on 17 Jul 2023
Hola Gerardo,Lamentamos la experiencia que tuvo y agradecemos su calificación. Sus comentarios nos ayudan a mejorar. De ser posible nos gustaría conocer que aspectos fueron los que le motivaron a esta calificación.Saludos!

2/10 Terrible

JOSE, El Centro

Disliked: Cleanliness, property conditions & facilities
The place was old and outdated. The beds in the room were the worst I’ve ever slept in. When I first checked in the shower was not working. I would not recommend this place for a vacation stay.
Stayed 4 nights in Jul 2023
Response from KARENLU on 17 Jul 2023
Hola José,Nos apena demasiado los inconvenientes que viviste durante tu estancia, trabajaremos mucho para evitar estos incidentes, te ofrecemos una disculpa y esperamos volver a contar con tu visita en tu próxima estancia en MazatlánSaludos!

8/10 Good

Daniel

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
I didn't like the swimming pool is too small and always full during the day and they close to early at nights. Also, elevators are too small and is only two and the stairs are not easy available. Everything else it was really good!!!
Stayed 1 night in Jul 2023
Response from KARENLU on 10 Jul 2023
Buen día Daniel,Le ofrecemos una disculpa por lo sucedido, agradecemos mucho su calificación y sus observaciones tomaremos en cuenta sus comentarios para mejorar el servicio en cada una de nuestras áreas.La esperamos prontosaludos!

2/10 Terrible

Adriana

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Pésimo servicio, tenía que estar pide y pide las cosas porque no las llevaban. Me quede atrapada en el elevador. No hay estacionamiento, tuve que estacionar el carro lejos del hotel en un estacionamiento externo y no tienen vallet, ni carro para transportarte al otro estacionamiento, se camina mucho. El baño estaba lleno de sarro. Demasiado caro para tantos disgustos. NO LO RECOMIENDO.
Stayed 3 nights in Jul 2023
Response from KARENLU on 4 Jul 2023
Hola AdrianaNos apena demasiado los inconvenientes que viviste durante tu estancia, trabajamos bajo lineamientos que en ocasiones no podemos resolver, te ofrecemos una disculpa y esperamos volver a contar con tu visita en tu próxima estancia en Mazatlán

2/10 Terrible

Gaby

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2023
Response from KARENLU on 3 Jul 2023
Buen día Gaby,Le ofrecemos una disculpa por lo sucedido, agradecemos mucho su calificación y sus observaciones tomaremos en cuenta sus comentarios para mejorar el servicio en cada una de nuestras áreas.La esperamos prontosaludos!

2/10 Terrible

Mayra Trejo

Stayed 3 nights in Jun 2023
Response from KARENLU on 21 Jul 2023
Buen día Verónica,Lamentamos la experiencia que tuvo y agradecemos su calificación. Sus comentarios nos ayudan a mejorar. De ser posible nos gustaría conocer que aspectos fueron los que le motivaron a esta calificación. Saludos!

8/10 Good

Tina

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Only issue was getting a lounge chair, they were all taken before 9 am. They really need to get more.
Stayed 3 nights in Jun 2023
Response from KARENLU on 23 Jun 2023
Hi Tina,We apologize for what happened, we greatly appreciate your rating and your observations, we will take your comments into account to improve the service in each of our areas.Regards!

2/10 Terrible

NOHEMI

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
This place sucks
A/C sucks, noise level high, maintenance every 2 days and consistently had to ask for clean towels
Stayed 2 nights in Jun 2023
Response from KARENLU on 15 Jun 2023
Buen día Nohemi,Le ofrecemos una disculpa por lo sucedido, agradecemos mucho su calificación y sus observaciones tomaremos en cuenta sus comentarios para mejorar el servicio en cada una de nuestras áreas.La esperamos prontosaludos!

4/10 Poor

Guadalupe

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jun 2023
Response from KARENLU on 17 Jun 2023
Buen día Guadalupe,Agradecemos mucho su calificación, si existió alguna situación que no fue agradable en sus vacaciones con gusto le damos seguimiento, nos esforzáremos para brindarles siempre un buen servicio.Saludos!

4/10 Poor

NOHEMI

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
BE CAREFULL!!
This hotel chain has really declined in the past years. This year my family and I went and service was horrible, elevators were very limited, cleaning service was not done on a daily basis - consistently asking for clean towels, ac hardly was working. Asked for maintenance on AC 3 days later they show up - still ac was warm. Customer service was non existent. They charged my credit card 2x and now have to dispute with bank - just not a very good experience this year - very dissapointed
Stayed 5 nights in Jun 2023
Response from KARENLU on 15 Jun 2023
Hi Be,We apologize for what happened, we greatly appreciate your rating and your observations, we will take your comments into account to improve the service in each of our areas.Regards!

8/10 Good

JOSE ANTONIO

Stayed 1 night in Apr 2023
Response from Diego Velazquez on 16 Apr 2023
Gracias por calificarnos. Esta acción nos ayuda a mejorar nuestro servicio. Saludos!

4/10 Poor

Jorge

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This needs a lot of improvements the worst property that I had ever stay at super dirty very smelly and staff is not nice at all would never stay in this property ever again 0 ⭐️
Stayed 5 nights in Jun 2022
Response from Oceano Palace Beach Resort on 21 Jul 2022
Hello Jorge, we are very sorry for everything that you have had to experience during your stay, we offer you our most sincere apologies and we hope that you will give us the opportunity to welcome you again and show you everything that we have prepared for you.

10/10 Excellent

Crystal

Stayed 1 night in Mar 2022
Response from Oceano Palace Beach Resort on 10 Aug 2022
Hola Crystal, agradecemos su tiempo para calificarnos, nos encanta conocer que tuviste la mejor estancia. ¡Nos vemos pronto!

2/10 Terrible

Omar

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer service is non existant. A complete dissapointment. Management never took time to ask what they could do for us. Oceano Palace is a motel by no means a hotel. Food was pretty dissapointing. Tried charging us $100 per COVID test when most hotels do it for free and airport does it for $28.00. Do not waste your money at the Mazatlan Palace "hotels".
Stayed 5 nights in Dec 2021

6/10 Okay

Marco

Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
Liked: Cleanliness
Pools are nice and clean.
Stayed 4 nights in Aug 2021

6/10 Okay

Verified traveller

Travelled with family
Disliked: Property conditions & facilities
Had a leak from the ceilung in my bathroom also the toilet paper holder was loose bent down.
Stayed 2 nights in Jun 2021

4/10 Poor

Verified traveller

Travelled with family
Disliked: Staff & service, amenities
It was over crowded. Staff lacks customer service skills. Food was the same everyday during our stay there. It was bland/no taste. Servers served and touched food on your plate with bare hands. Gross!! Rooms were okay. We did go there on memorial weekend; this could be why it was overcrowded. We will not stay in this resort again. Very disappointed.
Stayed 4 nights in May 2021

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness
Disliked: Amenities
Food was awful. Very disappointed. And you can't get into a restaurant if you have not schedule your visit, even if the restaurant is EMPTY...
Stayed 4 nights in Apr 2021

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were very dirty The sink was cracked. Do doors were lose. The food was bad. The security was bad. The people were drunk. The beds were hard.
Stayed 2 nights in Apr 2021

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved it, would stay again. Food was amazing.
Stayed 3 nights in Mar 2021

2/10 Terrible

Omar

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The service was really bad I paid for all inclusive the food was not good at all there’s no social distancing there was loud music played all night till three 4 o’clock in the morning people were loud no respect at all the staff did not do anything about the situation The four nights That we were there we only had one quiet night do not recommend this hotel at all for a quiet vacation
Stayed 3 nights in Feb 2021

2/10 Terrible

Alejandro M

Stayed 4 nights in Jan 2021

6/10 Okay

anitra, Los Ángeles

Liked: Cleanliness, staff & service
It’s in a great location, you can get anywhere from here, via walking, buses taxis. The rooms are very clean but very basic, so if you don’t need much then it’s perfect. The food could be better, it was ok. Lots of other options outside of hotel. The gym is really nice, good equipment. The biggest downfall for me was, there were way to many kids!! They were everywhere!!! So I more than likely won’t stay there again because it’s to family friendly for me.
Stayed 6 nights in Jan 2021

2/10 Terrible

Geoff

Disliked: Cleanliness, property conditions & facilities, room comfort
checked out after an hour there.
Stayed 1 night in Nov 2020

10/10 Excellent

Raul e

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service and atención waiters were cordial and allways there
Stayed 1 night in Oct 2020
Response from Ecommerce on 10 Oct 2020
Thanks for your feedback. We hope to see you soon.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service
La avitavion muy fea,el menu muy malo la atencion mala todo muy medido y de baja calidad en los productos la verdad para ser un hotel de prestijio mundial deja mucho que decear mucha y cabr mencionar que no pague por el servicio 3 pesos
Stayed 5 nights in Sep 2020
Response from Ecommerce on 10 Oct 2020
Lamentamos que su estancia no haya sido de su total agrado. Agradecemos sus comentarios los cuales son enviados a los departamentos correspondientes para la mejora del servicio brindado para ustedes. Esperamos verlos pronto.

6/10 Okay

Verified traveller

Stayed 5 nights in Sep 2020
Response from Ecommerce on 10 Oct 2020
Esperamos hayan tenido una agradable estancia. Los esperamos pronto

4/10 Poor

Edgar

Travelled with family
Disliked: Staff & service
The hotel was packed and there was not enough employees for so many people. The rroms were old and the beds not so comfortable. I opened the glass shower door and it broke in pieces. I'm just glad the kids were not the ones in the shower when it happened
Stayed 2 nights in Sep 2020
Response from Ecommerce on 10 Oct 2020
We regret that your stay was not to your total satisfaction. We appreciate your feedback which help us to improve our service provided to you. We hope to see you soon.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Sep 2020
Response from Ecommerce on 10 Oct 2020
Esperamos que su estancia haya sido de su total agrado. Agradecemos su vista y los esperamos pronto.

4/10 Poor

Jacob, Mexico

Business traveller, Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Not clean and warm at the reception and around bar
Stayed 3 nights in Sep 2020

8/10 Good

jaime

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not that bad not that great
For the price it's alright. Reported no water for toilet nobody ever showed up. Parking is awful security wants money to allow you to park if not they send you far away
Stayed 2 nights in Aug 2020
Response from Ecommerce on 21 Aug 2020
Thank you for your comments, We hope you enjoyed your vacation with us. We hope to see you soon at your Beach's House Hotels Palace Mazatlán.

6/10 Okay

Verified traveller

Stayed 5 nights in Aug 2020
Response from Ecommerce on 22 Aug 2020
Esperamos que hayan disfrutado su estancia con nosotros y verlos nuevamente pronto aqui en Hoteles Palace Mazatlán.

6/10 Okay

Jessica, Los Angeles

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
It was good but not amazing! I really didn’t like the food out there and drinks weren’t strong. But what I did like was that you can eat or use the pool at all 4 hotels that are connected. I would definitely go back to Mazatlán but Stay in a different Hotel
Stayed 3 nights in Aug 2020
Response from Ecommerce on 21 Aug 2020
Thank you for your comments, which help us provide a better service for you. We regret that your stay has not been to your total satisfaction. We hope to see you soon

6/10 Okay

Verified traveller

Stayed 2 nights in Aug 2020
Response from Ecommerce on 22 Aug 2020
Esperamos que hayan disfrutado su estancia con nosotros y verlos pronto nuevamente.

2/10 Terrible

KarlaF, San Diego CA

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Do not stay here!!!! Worst customer service & it’s filthy!!!! Check in was at 3 & the room wasn’t ready till 3:30. You’re not staying in this hotel they have 3 and they put you were they want. The food is Disgusting! Like really bad! The room I got was filthy and unsanitary! I recommend you pick another hotel!
Stayed 2 nights in Aug 2020
Response from Ecommerce on 21 Aug 2020
Thank you for your comments, which help us improve to provide a better service for you. We regret that your stay has not been to your total satisfaction. We hope to see you soon