Lobby lounge
Check availability

Reviews of Relax Inn and Suites

2 out of 5
Relax Inn and Suites
4200 Lake Land Boulevard, I-57 Exit 184, Mattoon, IL

Reviews

6.4
Rating 10 - Excellent. 26 out of 152 reviews" "
Rating 8 - Good. 49 out of 152 reviews" "
Rating 6 - Okay. 33 out of 152 reviews" "
Rating 4 - Poor. 12 out of 152 reviews" "
Rating 2 - Terrible. 32 out of 152 reviews" "

6.8/10

Cleanliness

7.6/10

Staff & service

4.4/10

Amenities

6.2/10

Property conditions & facilities

5.8/10

Eco-friendliness

Reviews

4/10 Poor

David

Disliked: Property conditions & facilities
Room was suppose to have mini fridge, and microwave. It didn't have mini fridge like it stated. Bedspread was stained. We ask for a new Bedspread and about a mini fridge. They never got back to us and our food went bad. The air didn't work very well and we were hot all night Then we got woke up at 7.30 from a smoke alarm going off. I called and ask what was going on and was told they had a mishap with the smoke alarm. Our complaints, we feel are validated. What makes it okay with anyone to pay the charged amount to walk in to a 19in. Tv, the soap dish, and couple other things that fell or was removed from ahower, no shampoo, conditioner, a tiny bar of hand soap to ahower with, no coffee pot, no plastic cups, ....Nothing!! The description of rooms should not be falsified, i suggest taking it down or state the truth. We will not go back here ever again and think we should be given atleast a partial refund. Very disappointing in this booking. I pray that things get better for the owners, but 2 employees in housekeeping, total for that entire hotel is not going to fix anything and if the proper items can not be provided, then maybe it opened too soon. Hope all improves as we wouldnt want others to have this experience.
Response from Brand Experience Team on 6 Jun 2023
Hi David,We’re sorry you had a bad experience recently at one of our properties. We take your input seriously and apologize for the inconvenience. As our Guest, you’re very important to us, and our top priority is your satisfaction. Thank you for taking the time to provide this valuable feedback.Lilith#Team6

10/10 Excellent

Austin

Liked: Cleanliness, staff & service, amenities
Good place for the money
Stayed 1 night in May 2023
Response from Nancy Y. on 23 May 2023
We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Nancy Y.#Team6

10/10 Excellent

Judith

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

10/10 Excellent

Jeffrey

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Very quiet friendly staff would stay again
Stayed 1 night in Mar 2023
Response from Nancy Y. on 15 Mar 2023
Thank you for taking time to share your review with us. We're happy to hear the stay was great and appreciate you recognizing the great service provided by our staff. We hope to see you soon, Safe Travels! Nancy Y.#Team6

6/10 Okay

Jane

Liked: Staff & service
Disliked: Property conditions & facilities
My room is cold
Stayed 1 night in Feb 2023
Response from Brand Experience Team on 6 Mar 2023
Hi Jane, Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention. We hope for the opportunity to improve your experience with us. Please visit again. Maz K.#Team6

6/10 Okay

Tracy

Travelled with partner
Disliked: Cleanliness, amenities
The pictures on the website are clearly outdated. The room was run-down. There were holes in the ceiling and the bathroom wall. Although the sheets were clean, the mattresses were worn out and not comfortable. The hotel is basically in the middle of a field. The parking lot is behind the building, not viewable from the street. There was a sign on the inside of the door that instructed us to keep the door locked at all times for our safety. It is not a place for families or women traveling alone.
Stayed 1 night in Oct 2022
Response from Nancy Y. on 2 Dec 2022
Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention.Nancy Y.#Team6

2/10 Terrible

Jesse

Stayed 1 night in Sep 2022
Response from Brand Experience Team on 5 Oct 2022
Hi Jesse,We appreciate you taking the time to rate your stay. Rest assured, we’ll do our best to give you a 5-star experience next time around. Until then, we’ll leave the light on. For you. Lilith#Team6

4/10 Poor

Dave

Travelled with family, Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
ustabe place
Stayed 1 night in Sep 2022
Response from Brand Experience Team on 5 Oct 2022
Hi Dave,Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention.Lilith #Team6

8/10 Good

Cindy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet
Stayed 1 night in Sep 2022
Response from Brand Experience Team on 5 Oct 2022
Hi Cindy,Thank you for positively rating your stay!Lilith#Team6

8/10 Good

Cindy

Travelled with partner
Liked: Staff & service, property conditions & facilities
Nothing
Stayed 1 night in Sep 2022
Response from Brand Experience Team on 5 Oct 2022
Hi Cindy,Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Lilith #Team6

2/10 Terrible

James, Spring Hill

Travelled with pets, Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed here not knowing the area or the hotel! The hotel was in real bad shape! The bed spreads were stained and dirty, the flooring was coming apart the shower curtain had mildew all over it. There was mold on the ceiling and my wife cut her leg on a piece of metal sticking out from the bed! If it weren’t for us being exhausted from driving 14 hrs. We would have left!
Stayed 1 night in Jul 2022
Response from Brand Experience Team on 16 Aug 2022
Hi James, Thank you for providing feedback. Your experience is important to us, and we appreciate you bringing your concerns to our attention. It sounds like your stay might not have been as comfortable as you anticipated. We apologize for any inconvenience and we hope we have opportunity to improve your experience with us. Maz K. #Team6

2/10 Terrible

millard

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spill hot sauce on a sheet and you get no air cond
After staying here nearly a week with multiple rooms on the night we had to book another room we were given a room without ATV and another room with no air conditioning even though it was 90ﾟ out all because one of my employees spilled hot sauce on a sheet the day before and was told by management to give us the bad rooms we'll not be back staying at the super 8 across the street tonight how about you take $20 out of my there's automatic deposit for the night we spilled hot sauce and give me back The $173 I spent to spend on 2 rooms that were inadequate thank you
Stayed 1 night in Jul 2022
Response from Nancy Y. on 20 Jul 2022
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again. Nancy Y. #Team6

4/10 Poor

Clarence

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Low budget motel
Front desk lady was super nice. Hotel itself not so much. Bed and pillow were not comfortable. Shower had no water pressure and was very short. Person above us was up all night walking across floor and dropping things. Strange folks walking around. At edge of town w only McDonald's close to get food.
Stayed 1 night in May 2022
Response from Brand Experience Team on 10 Jun 2022
Hi Clarence, We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again. Maz #Team6

6/10 Okay

Colleen

Travelled with group
Liked: Cleanliness, staff & service
Super friendly staff. Room was clean. Couldn't get the heat to turn on so it was pretty cold night. In the morning upon waking up, it was as if someone was smoking in our room all night. Exhaust from the interstate right behind the building? Your guess is as good as mine!
Stayed 1 night in Mar 2022
Response from Nancy Y. on 11 Apr 2022
Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention. Nancy Y. #Team6

8/10 Good

Anthony

Liked: Cleanliness, property conditions & facilities, room comfort
Looking for an inexpensive no frills motel, this is it kind, clean comf$ortable room. Nothing else no food, no coffee.
Stayed 1 night in Mar 2022
Response from Nancy Y. on 11 Apr 2022
We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Nancy Y. #Team6

2/10 Terrible

May, Henderson

Travelled with family, Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
We did not know the area when we made the reservation. It was not pleasant. It was raining and the floors got soaking wet/ muddy because there was nothing to wipe the shoes/floors with. It was not as clean as it should have been . I won’t stay there again. It was very depressing
Stayed 1 night in Dec 2021
Response from Nancy Y. on 11 Apr 2022
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again. Nancy Y. #Team6

2/10 Terrible

James

Stayed 1 night in Mar 2022
Response from Brand Experience Team on 10 Jun 2022
Hi James, Thanks for your rating, please give us the opportunity to improve your experience on your future bookings. Maz K. #Team6

8/10 Good

David

Business traveller
Liked: Property conditions & facilities
Disliked: Cleanliness
Stayed 1 night in Feb 2022
Response from Nancy Y. on 11 Apr 2022
Thank you for positively rating your stay!! Nancy Y. #Team6

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021

6/10 Okay

Jennifer

Travelled with family
Liked: Staff & service
Stayed 1 night in Nov 2021

8/10 Good

James, Bay

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Water pressure in shower and needed a new mattress
Stayed 1 night in Nov 2021
Response from Brand Experience Team on 8 Dec 2021
Hi James, Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention. Lilith #Team6

2/10 Terrible

Jennifer

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021

2/10 Terrible

Chris

Disliked: Staff & service, amenities
Stayed 3 nights in Oct 2021

10/10 Excellent

Laurie L

Stayed 1 night in Sep 2021

2/10 Terrible

Megan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disgusting
This place was disgusting. Smelled like urine. Good thing we arrived late at night for a quick sleep otherwise we would have left. Junk all over the place and definitely some questionable people staying there.
Stayed 1 night in Sep 2021
Response from Brand Experience Team on 8 Dec 2021
Hi Megan, We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again. Lilith #Team6

6/10 Okay

Richard

Travelled with family, Travelled with group
Disliked: Property conditions & facilities
Sad but True
Flies drove me crazy all night long and then the fire alarm went off @ 2AM, not much rest
Stayed 1 night in Sep 2021
Response from Brand Experience Team on 8 Dec 2021
Hi Richard, Thanks for your rating, please give us the opportunity to improve your experience on your future bookings. Lilith #Team6

6/10 Okay

Douglas

Liked: Room comfort
Disliked: Cleanliness
Stayed 1 night in Sep 2021

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Quiet, I like the fact that it is close to the corn field. However, due to the technical issues, we got the smoking room instead of the nonsmoking room. Our rooms were not ready, dead flies all over the floor, and no hot water.
Stayed 1 night in Aug 2021

2/10 Terrible

Amy

Disliked: Staff & service
We made a reservation and paid online only to find a sign on the door that said they were full.
Stayed 1 night in Aug 2021

2/10 Terrible

Daniel

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Made a reservation when we arrived there was a note that sais. Sorry full pkace was locked up had to find another room
Stayed 1 night in Aug 2021

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2021

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Motel "Deep 6"
What a joke property. Slow and inept desk attendant, took 20 minutes to run my card. Then the "manager?" came in and informed me that there was no hot water. Couldn't get a plumber or a part.....was trying to fix it himself. Then took an additional 5 minutes to run a refund. Of course the attendant had to make three phone calls to complete the process. Stayed at this property a couple of years ago, found it marginal by Motel 6 standards then, was will to give it a try after 11 hours on the road.....never again!!! Total DUMP!!!!!!
Stayed 1 night in Aug 2021

10/10 Excellent

William

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Stayed 1 night in Jul 2021
Response from Brand Experience Team on 4 Aug 2021
Thank you for the perfect rating! Lilith #Team6

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The staff was very nice and friendly.
Stayed 1 night in Jul 2021
Response from Brand Experience Team on 4 Aug 2021
Thank you for recognizing the great service provided by our staff. We hope to see you soon, Safe Travels! Lilith #Team6

8/10 Good

Lynnette

Liked: Cleanliness, staff & service, room comfort
Don’t judge a book by its cover
Check in clerk was so sweet! It was after midnight when we checked in and she was so very pleasant, which made check in so easy and smooth. She gave us a choice of which room we wanted. The hotel itself seems a “little” run down, the outside trash needed emptied some time ago. Once in the room, was surprised that it was as “nice” as it was from the outside looks. They have redone the flooring, which helped them a lot in appearance. The room itself was very clean, with bedding and surfaces. The phone was a push button old school phone (the upgrade of the rotary phone)…Just made me giggle a bit but nothing to complain about. It was a good stop for a nights rest during our road trip.
Stayed 1 night in Jun 2021
Response from Brand Experience Team on 4 Aug 2021
Hi Lynnette, Thank you for taking time to share your review with us. We love hearing from our guests and are happy you enjoyed your stay. Lilith #Team6

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
It was terrible
Stayed 2 nights in Jun 2021
Response from Brand Experience Team on 4 Aug 2021
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again. Lilith #Team6

6/10 Okay

James

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Sweating in Mattoon
Air conditioning wasn’t working well and difficult to operate. My white towels had dark gray marks on some of them. Lampshades didn’t have securing nuts on them. Towel marks made me worried about cleanliness.
Stayed 1 night in Jun 2021
Response from Brand Experience Team on 4 Aug 2021
Hi James, Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention. Lilith #Team6

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Check in staff was very helpful.
Stayed 1 night in Jun 2021
Response from Brand Experience Team on 4 Aug 2021
Thank you for recognizing the great service provided by our staff. We hope to see you soon, Safe Travels! Lilith #Team6

6/10 Okay

Jameer

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jun 2021

2/10 Terrible

Michelle

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The entrance had a “off” odor as we walked in to register. The parking lot looked like an alley in need of serious repair. The attendant assigned us a room that upon entering the room that was already occupied. We turned around immediately, notified the attendant of her inattentive error and returned the key and left the premises! Hotels.com promptly returned our charge! Hope they never list this motel 6 again.
Stayed 1 night in Jun 2021
Response from Brand Experience Team on 4 Aug 2021
Hi Michelle, Thank you for providing your feedback. Your experience is not our standard of service. We appreciate you bringing this to our attention and would like to discuss your experience further. Please us the Contact Us feature on our website to connect with us. Lilith #Team6

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2021

6/10 Okay

Verified traveller

Business traveller, Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service
property somewhat isolated, housekeeper on duty for check-in
Stayed 1 night in May 2021
Response from Brand Experience Team on 18 May 2021
Thank you for positively rating your stay! Lilith #Team6

4/10 Poor

Kelly

Disliked: Cleanliness, property conditions & facilities, room comfort
Ok for a quick stop to sleep.
Very run down and the whole property was filthy. Room was ok. Bed was clean but floor was dirty. Couldn’t walk without shoes or slippers. Needs a major cleaning.
Stayed 1 night in Feb 2021
Response from Brand Experience Team on 18 May 2021
Hi Kelly, We are disappointed to learn that we fell short of your expectations. We take reports of poor room conditions very seriously. On behalf of Motel 6, we would like to apologize that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking time to review your experience. Lilith #Team6

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No ice machine
Stayed 1 night in Dec 2020
Response from Brand Experience Team on 18 May 2021
We appreciate the wonderful rating, thank you for bringing your concerns to our attention; this will help us improve our guest experience greatly. Lilith #Team6

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
AVOID AT ALL COSTS.
The whole stay was horrible. I can deal with some things but this was just awful.We got to the room and it was dirty. So bad that we didn’t even stay, we slept in our truck. The towels were brown and that was just the beginning. We were all thinking ok it’s one night let’s get some rest and we will go somewhere else in the morning. My oldest daughter pulled down the sheet to find fresh blood on them. I looked under the other bed’s and found more, along with hair and just dirt you could tell hadn’t been cleaned or washed they just made the bed. After all that we went and slept in the truck. We were so tired and disgusted.
Stayed 1 night in Nov 2020
Response from Brand Experience Team on 18 May 2021
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again. Lilith #Team6

2/10 Terrible

Stacks

Disliked: Cleanliness, staff & service
The staff was disrespectful and the sheets was not clean.
Stayed 1 night in Sep 2020
Response from Nancy Y. on 16 Nov 2020
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again. Nancy Y. #Team6

10/10 Excellent

Bertha

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020
Response from Nancy Y. on 16 Nov 2020
Thank you for the perfect rating!! Nancy Y. #Team6

2/10 Terrible

Verified traveller

Stayed 1 night in Sep 2020
Response from Nancy Y. on 16 Nov 2020
Thanks for your rating, please give us the opportunity to improve your experience on your future bookings. Nancy Y. #Team6

4/10 Poor

Rachel

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2020

10/10 Excellent

a william

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
They were very helpful, and patient with me. I needed to redeem my reward night. and could not have done it, without their help.
Stayed 1 night in Jul 2020
Response from Brand Experience Team on 22 Sept 2020
Hi William, Thank you for taking time to share your review with us. We're happy to hear the stay was great and appreciate you recognizing the great service provided by our staff. We hope to see you soon, Safe Travels! Lilith #Team6