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Reviews of Hotel Ritz

3 out of 5
Hotel Ritz
612 Matamoros Zona Centro, Matamoros, TAMPS

Reviews

8.4

Very good

Rating 10 - Excellent. 171 out of 326 reviews" "
Rating 8 - Good. 91 out of 326 reviews" "
Rating 6 - Okay. 25 out of 326 reviews" "
Rating 4 - Poor. 20 out of 326 reviews" "
Rating 2 - Terrible. 19 out of 326 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Raul

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service
Stayed 1 night in Apr 2024

4/10 Poor

Pedro, dallas

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Not sure how this hotel had 8. Plus old rust on shower door of the room was moving ac was not working properly first and last time i put reservations
Stayed 1 night in Apr 2024

2/10 Terrible

Emily

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Was not the cleanest and reeked of cigarette smoke
Stayed 1 night in Mar 2024

6/10 Okay

Ricardo Luis de Dios

Stayed 1 night in Mar 2024

8/10 Good

Annabel

Liked: Cleanliness, staff & service, property conditions & facilities
Best taco place just two blocks away.
Stayed 1 night in Mar 2024

2/10 Terrible

Carlos

Disliked: Staff & service, property conditions & facilities
I rented 3 nights, stayed 1 only, dirty, very old furniture, a/c not cooling
Stayed 3 nights in Mar 2024

6/10 Okay

Elizabeth

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
House keeping was always highly kept but the beds are too hard stayed for 6 nights and have major back pain mine and my daughters will not recommend for sensitive backs will not be back
Stayed 6 nights in Mar 2024

10/10 Excellent

Wendy

Liked: Amenities
Very nice
Stayed 5 nights in Mar 2024

8/10 Good

jayroy

Travelled with partner
Liked: Cleanliness, staff & service, amenities
No English but they made themselves understood! It was a little tricky getting to the parking
Stayed 2 nights in Mar 2024

4/10 Poor

Yadira

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Building was beautiful inside, but old. I was on 5th floor double bed reserved. Beds were like sleeping on a box spring alone, so uncomfortable. Closed too ling smell, toulet seat barely hanging on, even noticed makeup stains on pillow case. Front clerk was indeed very polite, understanding but definitely will never stay there.
Stayed 1 night in Mar 2024

10/10 Excellent

Arturo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommended price value works
Stayed 2 nights in Mar 2024

4/10 Poor

Alejandra

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

gonzalo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe and quiet
Stayed 2 nights in Feb 2024

8/10 Good

Annabel

Stayed 1 night in Feb 2024

10/10 Excellent

Leonor

Liked: Property conditions & facilities
Stayed 3 nights in Feb 2024

2/10 Terrible

Gerardo

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I have used Expedia for years for my hotel bookings and plan on continuing to use their site since I know they do not fault what this hotel decided to do with my booking. I have not had to experience in any hotel before but this time it was just unacceptable, Ritz Hotel had bed bugs, roaches, and yellow stains on their bed covers. I called reception to ask for a refund and cancel my stay, but they receptionist didn't even ask for any explanations, he immediately said no problem let me switch your room so I understood then this is a constant issue. I was refused a refund by the property management because my window for cancelation had passed and their policy is very strict on this unlike their cleaning policy alright so I contacted Expedia and they couldn't do anything else because the hotel never answered their request for my refund. Horrible customer service, unsafe to sleep on their beds, and obviously they have infestation issues.
Stayed 2 nights in Jan 2024

10/10 Excellent

Janet Irasema

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

William

Liked: Cleanliness, staff & service
Stayed 2 nights in Dec 2023

10/10 Excellent

Adrian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Heliodoro

Stayed 1 night in Dec 2023

10/10 Excellent

Adrian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very accommodating property.
Stayed 1 night in Dec 2023

10/10 Excellent

Agustin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fue muy placentera
Stayed 2 nights in Dec 2023

10/10 Excellent

Adrian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's great.
Stayed 1 night in Nov 2023

8/10 Good

Carlos

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Dinner
Stayed 8 nights in Oct 2023

10/10 Excellent

GEORGE FERNANDEZ

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property. Good room and location.
Stayed 4 nights in Oct 2023

10/10 Excellent

Noelia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Muy bueno todo
Stayed 1 night in Sep 2023

10/10 Excellent

Lizandra

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Aug 2023

2/10 Terrible

Carolina

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
Dirty
Stayed 1 night in Jul 2023

10/10 Excellent

Jesus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent!!! Thank you.
Very clean, friendly staff. Everything was very good, the restaurant, the food, excellent staff.
Stayed 2 nights in Jul 2023

10/10 Excellent

Andres

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of the best in Downtown
Rooms are very spacious, clean, comfortable and the chef style prepared breakfast is amazing!
Stayed 1 night in Jun 2023

4/10 Poor

Elizabeth, Montreal

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Bathroom was blocked. Never fixed in my 4 days stay. Shower not working properly. Too small. You can’t control air conditioner temperature. Bed too hard. Old pillows. Elevator super slow. Very old building but well placed in downtown.
Stayed 3 nights in May 2023

10/10 Excellent

Catalina r

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

10/10 Excellent

Roberto

Stayed 3 nights in Apr 2023

8/10 Good

Andrey

Stayed 3 nights in Apr 2023

4/10 Poor

Carlos

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Wrong day reservation, Breakfast was not as shown in the website
Stayed 1 night in Feb 2023

8/10 Good

Sam

Liked: Cleanliness, staff & service, property conditions & facilities
The breakfast was great
Stayed 2 nights in Feb 2023

10/10 Excellent

Mireya, Houston

Travelled with family
really nice and clean
Stayed 1 night in Feb 2023

2/10 Terrible

Martine

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Water was stinky. Place was very cold no heat. Would not refer this place.

10/10 Excellent

Araceli

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great super clean friendly staff!!!
Stayed 1 night in Jan 2023

10/10 Excellent

Karina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay very comfortable and nice place

10/10 Excellent

Rene

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place. Thank you.
Stayed 1 night in Dec 2022

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place
Costumer service was great!! Breakfast was a full breakfast.
Stayed 1 night in Nov 2022

10/10 Excellent

Adrian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would stay again
Stayed 1 night in Nov 2022

10/10 Excellent

Tiffany

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022

6/10 Okay

Alfredo

Travelled with family
Disliked: Property conditions & facilities, room comfort
Stayed 3 nights in Oct 2022

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Several times I have stayed at the Ritz when working in Matamoros. It is a quiet and comfortable place with a close restaurant. Both at the hotel and restaurant, the staff function in English with a little of my broken Spanish. Easy walk to street merchants and other restaurants. Pleasant. Clean. Polite.
Stayed 5 nights in Aug 2022

10/10 Excellent

Martha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
comfortable
Stayed 1 night in Aug 2022

2/10 Terrible

Juan

Disliked: Staff & service, property conditions & facilities, room comfort
Avoid this hotel at all costs.
Through this survey, I am formally requesting a refund as the room that was advertised on Hotels.com was not the room that I actually received at the Ritz. Had this hotel been located in the United States, I would have immediately commenced legal action against the Ritz, and against Hotels.com for breach of contract for failure to honor the implied agreement between myself, the Ritz, and Hotels.com when I paid for the room, yet did not receive what was advertised. The room expected was a standard room with one king size bed (as advertised in Hotels.com and displayed in the photo also on hotels.com) What I got was a room that was no bigger than my walk in closet, a bed that was much smaller than twin size, and furniture almost bunched together: leaving almost no walking space. When I advised the staff, they informed me that there were no other rooms available, and that there were no refunds available. Obviously, the room was not used due to the lack of walking space. This is the first bad experience that I ever had at a hotel in Mexico, but nevertheless, I would not recommend the Ritz to anyone due to the flagrant bait and switch. Furthermore, if I were hotels.com, for reputational purposes, I wouldn't accept further publishing from the Ritz because of possible exposure to civil liability
Stayed 1 night in Aug 2022

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2022