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Reviews of Motel 6 Marysville, CA

2 out of 5
Motel 6 Marysville, CA
803 E St, Marysville, CA

Reviews

5.8
Rating 10 - Excellent. 82 out of 455 reviews" "
Rating 8 - Good. 95 out of 455 reviews" "
Rating 6 - Okay. 81 out of 455 reviews" "
Rating 4 - Poor. 68 out of 455 reviews" "
Rating 2 - Terrible. 129 out of 455 reviews" "

6.6/10

Cleanliness

6.0/10

Staff & service

5.4/10

Amenities

6.0/10

Property conditions & facilities

4.8/10

Eco-friendliness

Reviews

2/10 Terrible

Patricia

Travelled with partner
Disliked: Amenities, property conditions & facilities
Stain cigarette holes dirty moldy
Stayed 1 night in Apr 2024

2/10 Terrible

Lawrence

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not a good place to stay. This is one to avoid
Stayed 2 nights in Apr 2024
Response from Nancy Y. on 1 May 2024
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

2/10 Terrible

Riley

Disliked: Cleanliness, staff & service, property conditions & facilities
Stained bedding, hair in the sink and bathroom, checked in at 4pm and they were cleaning the room and told me to wait. I slept in my car
Stayed 1 night in Apr 2024
Response from Brand Experience Team on 16 Apr 2024
Hi Riley, Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves.It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention.Natalie #Team6

8/10 Good

Leia

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
People are friendly
Response from Brand Experience Team on 16 Apr 2024
Hi Leia, Thank you for the excellent review! We hope to see you soon.Natalie #Team6

10/10 Excellent

Allen

Liked: Amenities
A very good stay very good chicken
Stayed 1 night in Mar 2024
Response from Brand Experience Team on 18 Mar 2024
Hi Allen, Thank you so much for sharing your kind words. We work hard to make your visit the best experience possible. We look forward to seeing you again soon!Natalie #Team6

8/10 Good

JOHNNY

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Affordable
Stayed 1 night in Feb 2024
Response from Brand Experience Team on 20 Feb 2024
Hi Traveler,Thank you for positively rating your stay!!Maz K.#Team6

6/10 Okay

Christopher

Disliked: Cleanliness, property conditions & facilities, room comfort
It was actually dirty there was hair on the ground on the floor everywhere in the shower that wasn't mine it was stains on the blankets and pillows it was pretty nasty to me
Stayed 2 nights in Jan 2024
Response from Brand Experience Team on 5 Feb 2024
Hi ChristopherThanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves. It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention. Lilith#Team6

8/10 Good

Gary

Travelled with family
Safe and good deal for a night on the road.
Stayed 1 night in Dec 2023
Response from Brand Experience Team on 8 Jan 2024
Hi Gary,We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Lilith #Team6

2/10 Terrible

Tammie, MARANA

Travelled with family, Travelled with pets
Disliked: Cleanliness, staff & service, amenities
They charged 75 for a dog in cash and 60 deposit employee very rude went and checked room only returned 20 of deposit. Very unpleasant stay
Stayed 3 nights in Dec 2023
Response from Brand Experience Team on 8 Jan 2024
Hi Tammie,Thank you for providing your feedback. Your experience is not our standard of service. We appreciate you bringing this to our attention and would like to discuss your experience further. Please use the Contact Us feature on our website to connect with us.Lilith#Team6

6/10 Okay

matthew

Stayed 3 nights in Dec 2023

6/10 Okay

Janice

Disliked: Cleanliness, staff & service, room comfort
Decent for price but not spotless! Impatient desk!
Nice average room, bedding and some towels are stained. I usually bring my own but was unprepared this time so I Asked for a clean blanket and pillow cases and she offered to give me a new room but i wasn’t sure It would be better so i opted for the one blanket she offered me even tho i wanted two. Reserved the next night on my Capital One Rewards and they didn’t receive the booking so they tried to make me cancel and we’re not understanding and made me pay out of pocket so I’m out of double money. Hotels.com has cheapest price bc when i paid when my credit card at the location It was 13$ more.
Stayed 1 night in Dec 2023
Response from Brand Experience Team on 26 Dec 2023
Hi JaniceWe appreciate you taking the time to rate your stay. Rest assured, we’ll do our best to give you a 5-star experience next time around. Until then, we’ll leave the light on. For you. Lilith#Team6

6/10 Okay

Richard

Travelled with family
Stayed 1 night in Nov 2023

6/10 Okay

Christina

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Nov 2023

8/10 Good

Brian

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fair
The beds are a bit hard. The towels are thin. They do require a cash deposit, regardless that it was all paid online. When checking out you have to remind them and ask for the deposit back.
Stayed 1 night in Nov 2023
Response from Nancy Y. on 28 Nov 2023
Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Nancy Y.#Team6

10/10 Excellent

Gurmukh

Stayed 1 night in Nov 2023

4/10 Poor

Harkirat

Liked: Cleanliness
Good
Stayed 2 nights in Nov 2023
Response from Brand Experience Team on 13 Nov 2023
Hi Harkirat,Thanks for your rating, please give us the opportunity to improve your experience on your future bookings.Maz K.#Team6

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, room comfort
Not happy
The service at the front desk was good. The bath towel were thin and small. The hand towels were filthy. The wifi didnt work very well.Luckily we were only there for one night and probably wont stay there again. Also, something bit me several times.
Stayed 1 night in Oct 2023
Response from Nancy Y. on 6 Nov 2023
Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention.Nancy Y.#Team6

2/10 Terrible

Carter

Stayed 1 night in Oct 2023

2/10 Terrible

Kaylee

Disliked: Staff & service, amenities
The guy who checks you in is incredibly rude, makes you pay the deposit in cash. Even if you make a booking they dont honor that price and typically overcharge. The rooms itself are very clean but the people who work there made me feel unsafe.
Stayed 1 night in Oct 2023
Response from Brand Experience Team on 30 Oct 2023
Hi Kaylee,We're sorry to hear that we fell short of your expectations during your recent stay. We apologize for any aggravation you had and appreciate you sharing your experience with us. We hope you’ll give us another chance in the future to make it a great stay for you.Lilith#Team6

2/10 Terrible

MyKora

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There Were Bedbugs And When I Called About Forgotten Items , The Same Lady That Told Me I Could Pick Them Up Threw Them Away Then Tried Telling Me To Get In The Dumpster To Get Them out.
Stayed 2 nights in Oct 2023
Response from Brand Experience Team on 30 Oct 2023
Hi MyKora,Thank you for providing your feedback. Your experience is not our standard of service. We appreciate you bringing this to our attention and would like to discuss your experience further. Please use the Contact Us feature on our website to connect with us.Lilith#Team6

4/10 Poor

Verified traveller

Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities
Disgusting situation
Checking in either the personnel was sick or really tired, the first room assigned was filthy stained comforter old mattress light flickering like a strobe, wrinkled pillow cases from being slept on the sheets were not changed after the prior guess they had left what looked like brown poop streaks on the sheets which was disgusting. I asked for a different room which was better new mattress and sheets, the floors were dirty which showed on the bottom of my feet from walking around, the was urine splatter on the toilet from prior guess along with hair in the shower. The new bed and sheets we’re comfortable which allowed the room to work for the night especially being late night. The property owner and housekeeping staff evidently does not clean the rooms 100% or at all to save revenue, which this day and age could be a life threatening situation with COVID-19.
Stayed 1 night in Oct 2023
Response from Brand Experience Team on 30 Oct 2023
Hi TravelerThanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves. It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention. Lilith#Team6

10/10 Excellent

Waylon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The overall stay was quite nice except our air conditioner didn't work quite well
Stayed 2 nights in Oct 2023
Response from Brand Experience Team on 25 Oct 2023
Hi Waylon,We appreciate the wonderful rating, thank you for bringing your concerns to our attention; this will help us improve our guest experience greatly.Maz K.#Team6

8/10 Good

Carter

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023

2/10 Terrible

James

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Place was horrible
Stayed 1 night in Oct 2023
Response from Brand Experience Team on 25 Oct 2023
Hi James,Thanks for your rating, please give us the opportunity to improve your experience on your future bookings.Maz K.#Team6

6/10 Okay

David

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
I've stayed in worse
It was okay I've stayed in worse. The mattress was old as well as the towels. The toilet leaks water so the floor needs a good scrubbing. And spotted a couple of roaches, good thing they were small.
Stayed 1 night in Oct 2023
Response from Nancy Y. on 17 Oct 2023
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

4/10 Poor

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff very Rude
Front Staff
Stayed 1 night in Oct 2023
Response from Nancy Y. on 17 Oct 2023
Thanks for your rating, please give us the opportunity to improve your experience on your future bookings.Nancy Y.#Team6

2/10 Terrible

Joey

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked on the app. When I got here to check in the staff was very rude. Then required a 20$ cash deposit or he wouldn’t give me the key. Wouldn’t give a receipt for the deposit. Beds are hard. Holes in the walls with toilet paper in them to make them less noticeable. I definitely wouldn’t stay here again.
Stayed 1 night in Sep 2023
Response from Brand Experience Team on 29 Sept 2023
Hi Joey,Thank you for taking the time to share your review. We are committed to provide a comfortable night's rest and are disappointed to learn that we fell short of your expectations. We would like to apologize that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking time to review your experience. Maz K.#Team6

6/10 Okay

Ashley

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities
It was clean
Stayed 1 night in Sep 2023
Response from Nancy Y. on 26 Sept 2023
We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Nancy Y.#Team6

8/10 Good

LOUIS

Liked: Cleanliness, staff & service, property conditions & facilities
I was able to get a smoking room
Stayed 1 night in Sep 2023

2/10 Terrible

Daniel

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

James, Granite Bay

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

2/10 Terrible

lauri

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The owner refused to give me a receipt for my 20.00 cash deposit. wouldn’t take a credit card for deposit. Turned the light on in the middle of the night and roaches began to scatter everywhere tried to charge me a $5.00 fee when I locked my self out of my room
Response from Brand Experience Team on 28 Aug 2023
Hi Lauri,Here at Motel 6, we’re always trying to do better. We're sorry to hear that you didn't enjoy your recent stay and would like to apologize that your experience wasn’t as good as it could’ve been. We’d love the chance to make it up to you, so hoping to see you again soon.Lilith#Team6

2/10 Terrible

Cathrine

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was extremely hot when we entered the room. No A/C no fan no window cracked. Nothing. & it was a 100 degree day. We figured we’d get a cheap room cuz we are just getting ready, going to a concert, sleeping & leaving we weren’t going to be there long at all. But we couldn’t even get ready cuz of how hot It was so we decided to say “F it” & not make a big deal. Once we got back to the hotel after the concert we had to move our car cuz it was a hazard to an emergency thst could arise. We had to park our car around the corner in the dark at like 1am. Then when we finally were about to go to bed there was a COCKROACH on it’s back right next to us. It was disgusting. I have pictures just in case! Barf! If I could give zero stars I would!
Stayed 1 night in Aug 2023
Response from Brand Experience Team on 28 Aug 2023
Hi Cathrine,Thanks for taking the time to share your review! We pride ourselves on providing a comfortable night's rest, so we’re always disappointed to hear when that doesn’t happen. Even though we fell short of your expectations this time, we’re committed to doing better next time, and apologize for any inconvenience. Lilith#Team6

4/10 Poor

Jasmin

Liked: Cleanliness
Disliked: Staff & service

8/10 Good

David

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
On way to concert
It was a compfortable and friendly stay. But no coffee
Stayed 1 night in Aug 2023
Response from Brand Experience Team on 21 Aug 2023
Hi Traveler, Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You! Maz K.#Team6

8/10 Good

Chelsia

Liked: Cleanliness, staff & service, property conditions & facilities
Decent
Stayed 2 nights in Aug 2023
Response from Brand Experience Team on 21 Aug 2023
Hi Chelsia,Thank you for positively rating your stay!!Maz K.#Team6

2/10 Terrible

Caitlyn

Travelled with family and small children, Travelled with pets
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The workers/owners were extremely rude, checked in right at 2 and got our keys. When we went to our room, it still wasn’t clean and we had to wait 45 minutes for it to be done. In our two nights there, we saw 5 cockroaches crawl up from behind the fridge. Owner had a problem with family coming to say goodbye before we left the state. We were not loud or disruptive. I didn’t understand how we were the problem, but there was multiple people selling drugs in the parking lot and many people walking around asking for things like a cigarette or the Wi-Fi passcode. Will never return
Stayed 2 nights in Aug 2023
Response from Brand Experience Team on 21 Aug 2023
Hi Caitlyn,Thank you for taking the time to share your review. We are committed to provide a comfortable night's rest and are disappointed to learn that we fell short of your expectations. We would like to apologize that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking time to review your experience. Maz K.#Team6

2/10 Terrible

Dawna

Disliked: Cleanliness, staff & service, property conditions & facilities
this property was very dirty and when brought to management they said to bad you are just out your money and after they told us we couldnt get our money back they called an hour later after we went and got a different hotel that they could change our rooms. but no matter what we did not get any money back
Stayed 4 nights in Jul 2023
Response from Brand Experience Team on 21 Aug 2023
Hi Dawna,Thank you for taking the time to share your review. We are committed to provide a comfortable night's rest and are disappointed to learn that we fell short of your expectations. We would like to apologize that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking time to review your experience. Maz K.#Team6

10/10 Excellent

Lynn

Liked: Cleanliness, staff & service, property conditions & facilities
Safe and comfortable place to stay
Stayed 1 night in Jul 2023
Response from Nancy Y. on 15 Aug 2023
We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Nancy Y.#Team6

10/10 Excellent

Roberto

Stayed 1 night in Aug 2023

2/10 Terrible

Rosa

Disliked: Cleanliness, staff & service, property conditions & facilities
Horrible customer service. Very nasty and dirty .
Stayed 1 night in Aug 2023
Response from Nancy Y. on 15 Aug 2023
After reading your review, we’re disappointed to learn that we fell short of your expectations. We’re constantly trying to improve in order to provide the best guest experience possible, so we appreciate your honesty. In the meantime, we’ll look into these issues and do our best to address them. Thanks again for your time, and we hope to see you again soon. Nancy Y.#Team6

8/10 Good

John

Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Rooms were clean. No county or state weekly stays like other motel 6s. Fairly quiet. Bed was hard as a rock.
Stayed 1 night in Jul 2023
Response from Brand Experience Team on 31 Jul 2023
Hi John, We are glad you had a great experience and appreciate your feedback! Maz K.#Team6

2/10 Terrible

Scott

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
HORRIBLE
Stayed 1 night in Jul 2023

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Good overnight stay.
Stayed 1 night in Jul 2023
Response from Brand Experience Team on 31 Jul 2023
Hi Traveler,Thank you for positively rating your stay!!Maz K.#Team6

2/10 Terrible

Mark

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

Barbara

Stayed 2 nights in Jul 2023

2/10 Terrible

Jeremy

Stayed 1 night in Jul 2023

8/10 Good

Tracy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Jul 2023