Interior

Reviews of Riad Petit Karmela

3 out of 5
Riad Petit Karmela
7, Derb El Feranne Azbetz, Place Ben Saleh, Marrakech

Reviews

9.2

Wonderful

Rating 10 - Excellent. 21 out of 31 reviews" "
Rating 8 - Good. 7 out of 31 reviews" "
Rating 6 - Okay. 2 out of 31 reviews" "
Rating 4 - Poor. 0 out of 31 reviews" "
Rating 2 - Terrible. 1 out of 31 reviews" "

9.2/10

Cleanliness

9.6/10

Staff & service

9.8/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Adil

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2023
Response from Bouchra on 28 Jun 2023
Thank you

10/10 Excellent

James

Liked: Cleanliness, staff & service
Riad Karmela was an outstanding hotel. Welcoming, comfortable, beautifully decorated. The staff was helpful and supportive with everything we need. An absolute gem of a place.
Stayed 3 nights in May 2023
Response from staff karmela on 17 May 2023
Thank you for your feed backwe hope to see you againKind rgds

6/10 Okay

Elizabeth

Liked: Staff & service
Stayed 6 nights in Mar 2023

10/10 Excellent

Andres

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property
Stayed 2 nights in Nov 2022
Response from Staff on 19 Nov 2022
Thank you

10/10 Excellent

pat

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We were upgraded to a better room in the adjoining Riad Zenab which was beautiful. A small pool outside the room. Service was excellent. The two Nourias were very friendly and helpful. Breakfast was good but was only served in the Zenab fit the last two nights. The first two we had to go over to the main Katmela.
Stayed 4 nights in Nov 2019
Response from Staff on 21 Nov 2019
Hello, Thank you for your kind feed back, we hope to see you again. Kind rgds STAFF

8/10 Good

Ikhlas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice petit Riad
Riad Petite Karmala if a very nice place to stay at. Well located in the old Medina. Rooms are nice as well as the staff. Khalid works in the food area is a great helpful guy. I lost my cel in Casablanca, but was found by someone. Khalid helped me to contact the hotel where my phone was left which I would have had a hard time to do by myself. They have professional staff that are all helpful and willing to help in many areas. My only complain is that the room was noisy at night with lots of knocking like a hammer, which made sleeping very difficult. I am not sure of the source of the noise, but when I shouted and knocked on my bed head the noise was reduced. The air condition also made strange noises. Overall it was one of the most professional places I had stayed at in Morocco. The food is great and priced well. Breakfast was rich and has a variety of choices. The staff was very accommodating.
Stayed 3 nights in Jul 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel. Beds are not the most comfortable, but not bad. The property is nice overall and the staff is very helpful.
Stayed 2 nights in Jul 2017
Response from joel on 5 Aug 2017
Hell Thank you for taking tiime to post a comment. I am glad that you have appreciated the satff . best regards Joel

2/10 Terrible

Bestekar, Atlanta GA

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst Nightmare
The Hotel is located in a dangerous neighborhood, staff informed the guests not to go out at night. The shower drain was loose and a rat was staring at me. There was no tv in the room and when I asked the front desk, She was quite nasty, during the breakfast buffet staff was watching us constantly to check how much food we were taking , this was very uncomfortable situation that I never experience in any hotel. When we checked in they DID NOT GIVE US A KEY, we could not even lock the room at night and We secured the door with some furniture before We went to sleep, I would not even rate this Hotel with one star. When We were checking out, the owner stated that F/D should not given this room bcos it was under renovation which explained everything. They are in discriminating behavior because We were 3 women from Morocco not a European or American seemed like were more welcome in this Hotel. Watch yourself and DON'T EVEN THINK TO BOOK.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from bouchra on 17 Oct 2023
Thank you for your feedback, we hope to see you againBest regards

10/10 Excellent

Stéphanie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Magnifique
Le Riad est un lieu superbe, magique, authentique. Quand on arrive on est de suite immergé, on fait Wouah ! Il est situé dans la Médina, tout près de la place des Épices en plein cœur du Souk. Le personnel est adorable et aux petits soins, Nous avons fait des excursions proposées par l'hôtel, notre chauffeur (Simo) attentionné et disponible Merci pour ce séjour magique dans ce pays aux paysages incroyables et à cette chaleur humaine, qui fait du bien !
Stayed 7 nights in Sep 2023
Response from L'équipe Karmela on 24 Sept 2023
Merci beaucoup Stéphanie d'avoir pris le temps de nous partager votre expérience dans notre Riad. Nous sommes ravis de savoir que vous ayez apprécié votre séjour avec nous. Nous espérons vous accueillir de nouveau très rapidement.

10/10 Excellent

laila

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Un raid de charme. Excellent rapport qualité-prix. Meublé et décoré avec goût. Le personnel au petit soin. Très contente de mon séjour. Un petit frigo dans la chambre aurait été super .
Stayed 3 nights in Jul 2023
Response from Bouchra on 18 Aug 2023
Un grand merci pour votre feedback de la part du tout le personnel et on sera ravie de vous revoir une autre fois partis nousTrés cordialement

10/10 Excellent

Sven

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The food they serve is lovely. The roof terrace has an amazing view, the people who work there are very kind and great hospitality. We had a wonderfull stay at riad Karmela and Zineb (pool).
Stayed 4 nights in Jun 2023
Response from Bouchra on 5 Jul 2023
Dear Host,I would like to sincerely thank you for taking the time to share your feelings with us.It was a real pleasure for us to learn that your stay with us met your expectations.We can assure you that we will always make every effort to continue to deserve the trust you place in us. All of our teams join me in assuring you how happy we would be to welcome you again.

10/10 Excellent

DOROTHEE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Jan 2023
Response from joel on 12 Mar 2023
Merci beaucoup a bientot

10/10 Excellent

laurence

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nous avons logé au Riad Zineb, même propriétaire, mais accédé aux 2 établissements. Excellent accueil, personnel adorable, très jolis riads, bonne situation. À préciser : les bains bulle ne fonctionnent pas l’hiver
Stayed 4 nights in Jan 2023
Response from joel on 12 Mar 2023
Merci a vous pour ce commentaire élogieux et informatif

10/10 Excellent

gilbert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Première visite a Marrakech et pas déçu Merci !!!
Un personnel toujours au petit soin de leurs clients , nous avons passe un agréable séjour , nous vous recommandons ce Riad qui propose tous les services et conseils afin de passer un excellent moment .
Stayed 1 night in Apr 2022
Response from staff on 14 May 2022
Bonjour, Nous avons apprécier beaucoup votre feed back, espérant vous voir une autre fois. Cordialement

8/10 Good

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022
Response from staff karmela on 7 Apr 2022
Thank you for you feed back we hope to see you again

10/10 Excellent

nicole

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super Riad. Le personnel est charmant et très attentionné, un merci particulier à Mohamed simon, aux 2 Amine, à Mustapha, à Jamila , à Doha et à tous les autres de la cuisine, du ménage... Les masseuses sont de vraies pros dans un super cadre. Pour mon prochain séjour, ce sera le riad petit Karmela Nicole
Stayed 6 nights in Mar 2022
Response from Staff on 30 Mar 2022
Nous vous remercions pour votre charmant feedback, espérant vous voir une autre foison Riad. Cordialement

8/10 Good

Maxime

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2021
Response from Bibiche on 12 Nov 2021
Merci Pour les photos et a très bientôt

10/10 Excellent

Lydia Angela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sehr netter und persönlicher Empfang mit Tee und Keksen. Super freundliches Personal, Hammam und Massage 1a Klasse, Zimmer grosszügig und gut ausgestattet, Frühstück grosszügig und abwechslungsreich. Herrliche Terrasse. Zuverlässig, pünktlich, absprachefähig. Das einzige: Die Duschbrause ist unvorteilhaft montiert, man kann nicht darunter stehen. Aber das ist Jammern auf hohem Niveau.
Stayed 4 nights in Nov 2021
Response from bibiche on 18 Nov 2021
Thank you for your feed back, we hope to see you again

10/10 Excellent

Sebastien

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Petit séjour Père/Fils dans ce magnifique Riad tenu par une équipe dévouée, très sympathique et qui cherchera à vous satisfaire et rendre votre séjour toujours plus agréable ! Un grand merci à Amine et Bouchra (mes excuses si je me trompe sur l'orthographe). Sébastien et Gaëtan
Stayed 1 night in Oct 2021
Response from Bibiche on 3 Nov 2021
Merci pour votre retour qui fait plaisir a toutes l'equipe, et pour garder esprit surtout après ces moment difficile Espérant vous voir une autre fois et dans des meilleures conditions Très cordialement Bouchra

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Mar 2019
Response from staff on 15 Jan 2020
Thank you

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sehr freundlicher und hilfsbereiter Service. Sehr herzliche Begrüßung. Schönes Riad in zentraler Lage
Stayed 3 nights in Jun 2019
Response from Bouchra on 8 Jul 2019
Danke und bis zum nächsten Mal Unsere Grüße

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Todo fue fantástico. El personal es muy amable y las instalaciones son muy adecudas
Stayed 3 nights in Feb 2019
Response from joel on 10 Mar 2019
muchas gratias Un saludo

10/10 Excellent

Nessa, Béziers

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
week end entre copines à Marrakech
encore un séjour formidable entre les murs de ce superbe riad !!! l'accueil commence avec le chauffeur, Simo, venu nous récupérer à l'aéroport,super gentil et agréable, comme d'habitude . Nous avons été accueillies au riad par Bouchra, super elle aussi, comme toujours. Mes amies ne connaissant pas l'endroit ont pu visiter et sont tombées sous le charme. Les repas aussi bien au riad karmela qu'au riad karmela princess sont excellents !!! les serveurs très attentionnés comme tous les membres du personnel. C'est un endroit que je recommande vivement pour l'accueil, la discrétion, la gentillesse du personnel et la beauté du lieu bien sur . Il me tarde déjà d'y retourner !! merci encore !!!
Stayed 2 nights in Feb 2018
Response from Bouchra on 10 Apr 2018
Bonjour, Un grand merci pour votre fidélité et le confiance que vous confier a notre établissement, espérant vous voir prochainement Salam de Marrakech

10/10 Excellent

Louisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2017
Response from joel on 7 Dec 2017
Hello, Thank you, we hope to see you again Best rgds

8/10 Good

nathalie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Riad calme et accueillant
Propre et confortable. Personnel adorable. Très bien placé. Parfait pour une coupure dépaysante !

8/10 Good

Angelo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Localização estratégica!
Recomendo, ótimas instalações e estratégica localização.

10/10 Excellent

YaLing, Taiwan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff and nice Riad.
It is a nice Riad and you can see that the owner is spending time on decoration and design. It might be a little difficult to find for the first time since it is inside the Merdia, around 10~15 mins walking to Jemaa el-Fnaa, but it is ok since all the shops are open during the night and many restaurants. The staff is very friendly and helpful. When i checked in, she provides a map and tell me what can i see and how much does it cost. Also i have to check out earlier then their breakfast time, they offer me something small to have, i am so surprised for this. Also, we have breakfast in the terrace, very nice view.

10/10 Excellent

Vincent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Peter, Stockholm

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bra service!
Riaden låg i ett angränsande hus och var lite svår att hitta till, men när vi väl var på plats var allting utmärkt. Bra frukost, bra rum och utomordentlig service. Vi fick hjälp med att skriva ut en flygbiljett och frukost klockan 4 på morgonen när vi behövde ta ett tidigt morgonflyg.