Front of property

Reviews of Eden Andalou Aquapark & Spa

4 out of 5
Eden Andalou Aquapark & Spa
Km 4, Route d'Amezmiz, Tameslouht

Reviews

7.6

Good

Rating 10 - Excellent. 33 out of 78 reviews" "
Rating 8 - Good. 19 out of 78 reviews" "
Rating 6 - Okay. 10 out of 78 reviews" "
Rating 4 - Poor. 5 out of 78 reviews" "
Rating 2 - Terrible. 11 out of 78 reviews" "

7.8/10

Cleanliness

7.6/10

Staff & service

7.2/10

Amenities

7.4/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

Iara

Liked: Cleanliness, staff & service, property conditions & facilities
Very good
Stayed 6 nights in Mar 2024

10/10 Excellent

Saima

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 9 nights in Aug 2023

8/10 Good

mohammad

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel. Waterpark was great. Wifi was unreliable though. Excellent food in the all inclusive and free shuttle to city centre was a bonus.
Stayed 5 nights in Aug 2023

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Everything thing about this place is average even food it’s the same thing every day for the 8 nights we stayed in, would I call it 5 star hotel or 5 star hotel food? NO

8/10 Good

Brahim

Travelled with family
Liked: Cleanliness, staff & service
Stayed 5 nights in Jul 2023

2/10 Terrible

sabrina

Stayed 2 nights in May 2023

2/10 Terrible

Amina

Travelled with family
Disliked: Cleanliness, property conditions & facilities
This is not a five star property and this needs to be changed. It is unfair on guests to advertise this as five stars, this is what is resulting in negative reviews. If you are used to staying in 5 star hotels, do not book this, you will be wasting your money and will be needing another holiday after this. If you are used to staying in 3/4 star then this will be perfect for you.
Stayed 5 nights in May 2023

8/10 Good

KHADIJA

Liked: Cleanliness, staff & service
Stayed 9 nights in Apr 2023

10/10 Excellent

kirsty

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Mar 2023

10/10 Excellent

alecia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the staff were very attentive, polite and friendly they made my stay less stressful and enjoyable. Great choices of breakfast,lunch and dinner. Great for families, couples and single people.
Stayed 4 nights in Feb 2023

6/10 Okay

Evana Hossain

Travelled with family, Travelled with family and small children, Travelled with group
Disliked: Staff & service, amenities, property conditions & facilities
Stayed over xmas & the only highlight was the sun & the friends we went with!No food for late arrivals.charged for food despite being told it would be free that first night!Food took over 2hrs we got at 2am;our kids went to sleep tired & hungry.Not ALL INCLUSIVE unlike similar resorts we were charged for:All ice cream-not even basic scoop icecream offered;Shuttle service free oneway not both;Only 1 restaurant/sun bar/snack bar was inc.; other restaurants/lounge not. Food mediocre & repetitive more about decorative than taste. No other range was offered only on Xmas eve (turkey).Not much options for kids.Tea options ltd to lipton/green/morrocon.Staff generally lacked a smile. Only 1 staff was consistent! Management avoided us throughout holiday.Not even asked at the checkout if stay was satisfactory!Entertainment is grp of 5 friendly people who provide ALL entertainment which became repetitive & limited esp for kids.Again for a 5star resort more external entertainers should have been brought in.In rooms Showers leaked; Ant infestation;Cleaners left dirty rags;Dirty towels were refolded;No kettle/hot drink station in rooms;No cups given with the water. Aqua Park Not fully opened - only 1 slide.All pools were freezing & heated by sun!Advise is to time visits when sun is at its peak.didnt see why they were opened over winter.We paid for a 5 star aqua park resort but got 3star. The hotel has alot of potential to better.

6/10 Okay

GULZAR

Travelled with family, Travelled with family and small children, Travelled with group
Disliked: Staff & service, amenities
Stayed over xmas & the only highlight was the sun & the friends we went with!No food for late arrivals.charged for food despite being told it would be free that first night!Food took over 2hrs we got at 2am;our kids went to sleep tired & hungry.Not ALL INCLUSIVE unlike similar resorts we were charged for:All ice cream-not even basic scoop icecream offered;Shuttle service free oneway not both;Only 1 restaurant/sun bar/snack bar was inc.; other restaurants/lounge not. Food mediocre & repetitive more about decorative than taste. No other range was offered only on Xmas eve (turkey).Not much options for kids.Tea options ltd to lipton/green/morrocon.Staff generally lacked a smile. Only 1 staff was consistent! Management avoided us throughout holiday.Not even asked at the checkout if stay was satisfactory!Entertainment is grp of 5 friendly people who provide ALL entertainment which became repetitive & limited esp for kids.Again for a 5star resort more external entertainers should have been brought in.In rooms Showers leaked; Ant infestation;Cleaners left dirty rags;Dirty towels were refolded;No kettle/hot drink station in rooms;No cups given with the water. Aqua Park Not fully opened - only 1 slide.All pools were freezing & heated by sun!Advise is to time visits when sun is at its peak.didnt see why they were opened over winter.We paid for a 5 star aqua park resort but got 3star. The hotel has alot of potential to better.

10/10 Excellent

Patricia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommend this hotel
This hotel was so warm and friendly, it is perfect for travelling with children. All the staff were excellent, extremely clean rooms, wonderful facilities and delicious food. Thank you for a memorable family holiday, I will certainly be back as soon as I can!
Stayed 7 nights in Dec 2022

10/10 Excellent

Diane

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location just 15 minutes from the airport, close to get transfer into town, or other site seeing places. The water park was a win for the kids! Food was outstanding every day. Good gym facilities and excellent massages on offer. Staff were brilliant- especially Raf, Mousse, Hind, Simo to name a few. Beds were super comfortable and rooms were large. Some quieter rooms some closer and busier which we chose to be close to the pool side. Excellent all around

2/10 Terrible

Paul

Disliked: Property conditions & facilities, room comfort
Just terrible
Food ,so bad ,we spent 2 days in our room being ill. Management are just shocking dont care about the guest or evan their staff at all. Entertainment is so boring and nothing to do after 11 when drinks stop aswell. Hotel is very tired and needs a repaint,only reception is nice . Drinks are very limited and not good at all ,very cheap alcohol is used. This is far from a 5 star resort its a 3 star at best ,the only good thing about this resort is the bar staff are nice and waiters bit that is it ,please dont waste your money stay in a riad in the centre you will have a better time
Stayed 8 nights in Sep 2022

2/10 Terrible

Samad

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Water park with no water!
We booked for my daughter's second Birthday. First day they gave us a room, where the bathroom didn't have a pleasant smell they refused to change our room only until my husband kicked up a fuss. We was given a room where there was no hot water! Only cold water dripping slowly.. called reception was told someone will come to fix it... No one came to fix it! My Husband had to go with soap all over his body and in a towel downstairs just for them to send a man upstairs with a screwdriver! We have a video with evidence they weren't interested!Asked for an iron was first told it will cost.. then when I said I've had no hot water and now you want to charge me for an iron?! I was told it will be with me within 10 minutes waited 30 minutes only to be told they can't give me an iron due to health and safety reason! I would avoid booking this hotel. The kids slides don't have enough water running through them my daughter was stuck inside my husband had to go inside to go get my petrified child! they say kid friendly but no life guard around! Staff on reception aren't helpful! The bar staff are lovely.
Stayed 3 nights in Sep 2022

8/10 Good

Stephen

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Be weary of a tummy bug
The rooms are nice as is the pool. There is a lot of illness, due I think to poor hygiene with most guests needing to stay close to the facilities. This site for no known reason says there are transfers to and from the hotel. These are only one way to the hotel. Oddly the hotel comes up with extra charges. Overall a nice stay but not all is right with the place
Stayed 7 nights in Aug 2022

10/10 Excellent

ANISAH

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2022

8/10 Good

Romualdas

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Nice hotel with good aquapark. Rooms are functional and spacious, although could be cleaner. The food is amazing with quite a variety and wine is good standard. Transport to city centre is organised for free. Overall Morocco is worth visiting more than once.
Stayed 8 nights in Apr 2022

10/10 Excellent

K

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect Entertainer!!!
Amazing hotel. The food is great, the buffet offers a lot of different choices of food to choose from. Spacious rooms and maintained really well. Friendly staff, always greet you with a smile. The Animation team was amazing and made our trip extra special. They were very helpful, full of energy and enthusiasm. NuNu, Issa, and his team took great care of us. We can't thank them enough.
Stayed 5 nights in Sep 2021

10/10 Excellent

Ozayr

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2021

2/10 Terrible

Verified traveller

Travelled with family and small children
Disliked: Amenities, property conditions & facilities
This hotel doesn't deserve to be a five star. Very old and tired definitely need renovation
Stayed 4 nights in Jul 2021

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jun 2021

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Girl at the reception very rude, was not helpful at all. We wanted to get towels, we had to pay cash, the atm machine was not working.
Stayed 4 nights in Mar 2020

8/10 Good

Shylet Nandipha

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Stay
Good place overall . Good food and all the staff were friendly. Entertainment for both kids and adult available. Quiet Enjoyable . Rooms cleans
Stayed 4 nights in Feb 2020

4/10 Poor

Verified traveller

Disliked: Amenities
Stayed 8 nights in Feb 2020

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Check in was great. And the facility is beautiful. We received a free upgrade. The suite was great but they were doing renovations. So we walked through dark hallways, hallways were they were painting and we could hear lite construction in the room next door. The staff was friendly and waited on us hand and foot. The food was good, but tends to get repetitive. The amenities were great, but I wish all the pools were heated as it was impossible to use the ones that were not. I love that they have a theme park but once again it’s only partially heated. The hotel is located about 15 minutes from town and while they offer a shuttle there are only 17 seats. You have to reserve a spot to go and return, but they fill up quickly. They will provide you with the number for a taxi if there’s no more space on the shuttle. Overall the stay here was great and I would definitely recommend if you’re looking for an all inclusive option.
Stayed 2 nights in Feb 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel with excellent staff definitely go again
Stayed 6 nights in Feb 2020

6/10 Okay

Verified traveller

Liked: Amenities
Stayed 2 nights in Feb 2020

10/10 Excellent

Verified traveller

Stayed 5 nights in Nov 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good place to stay, will recommend for family holiday!
Stayed 4 nights in Dec 2019

10/10 Excellent

franck

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Personnel disponible et accueillant
Stayed 8 nights in Mar 2024

10/10 Excellent

Anas

Liked: Cleanliness, staff & service, property conditions & facilities
Très belle hôtel
Stayed 4 nights in Mar 2024

10/10 Excellent

Aude

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Séjour très agréable, personnel souriant et professionnel.
Stayed 7 nights in Mar 2024

8/10 Good

Emanuelle

Stayed 6 nights in Dec 2023

8/10 Good

HALIMA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023

10/10 Excellent

Salima

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2023

6/10 Okay

Stephanie

Travelled with family
Liked: Staff & service, room comfort
Bof
Hôtel sympa mais beaucoup de monde , du bruit et assez loin du centre de Marrakech
Stayed 6 nights in Oct 2023

8/10 Good

Ouaida

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Un grand merci à shérif l’animateur et à toutes son équipe … Une équipe au petit soin
Stayed 3 nights in Sep 2023

8/10 Good

Jalila

Liked: Cleanliness, staff & service, property conditions & facilities
Le séjour était bien et nous a beaucoup plu. Seul hic, un buffet quasi identique pendant 15 jours. La chambre est spacieuse et propre. Le personnel est professionnel et au service des clients. Les piscines et aquapark sont top pour des vacances avec enfants.
Stayed 14 nights in Aug 2023

10/10 Excellent

Youness

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was super
Stayed 9 nights in Aug 2023

6/10 Okay

LINDA

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Aug 2023

4/10 Poor

RIDA

Disliked: Cleanliness, property conditions & facilities
Stayed 14 nights in Jul 2023

4/10 Poor

Agathe

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Il y avais plein de fourmis dans notre chambre, propreté moyen, le confort très décevant et la direction n'a aucune réponse à nous donner...Nous avons l'habitude de voyage avec nos enfants, nous sommes extrêmement déçu de ce complexe. Le seul point positif a été les équipes d'animation. Le rapport qualité / prix n'est pas du tout au rendez vous.
Stayed 7 nights in Jul 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Séjour convenable dommage pour un service manquant pas de lieu de prière dans l'hôtel hormis les chambres
Stayed 7 nights in Jul 2023

8/10 Good

Afaf

Stayed 4 nights in Jul 2023

6/10 Okay

Verified traveller

Travelled with family
Liked: Room comfort
Disliked: Cleanliness
Stayed 5 nights in Jun 2023

2/10 Terrible

Nassima

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in May 2023

8/10 Good

Myriam

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Apr 2023

8/10 Good

Pedro

Stayed 10 nights in Feb 2023