Ratings based on 362 Verified Reviews

They paid and stayed. We double-checked.
3.5 out of 5
77% of guests recommend
4.1 Room cleanliness
3.4 Service & staff
4.1 Room comfort
3.7 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
for Everyone
by A verified travellerfrom UK

Lovely hotel away from the hustle and bustle

Posted 28-Feb-2015
Pros: Good standard of accommodation and great food for all inclusive
Cons: The Aquapark is under construction and there is an extra charge to use these facilities, spa and indoor pool
Location: Stunning location with the Atlas Mountains as a backdrop. Nothing else close by other than the city centre which is a taxi/busride away
Lovely hotel away from the hustle and bustle but hotel provide a shuttle bus every hour and drops you by the square. Was low season when we arrived so only about 300 guests. I cannot imagine what it would be in high season ! Food excellent, very friendly staff. Beautiful weather during the daytime but absolutely freezing in the evening for which we were not prepared. Excellent value
5 out of 5
for Everyone
by A verified travellerfrom Sussex, UK

Good hotel out of town.

Posted 16-Feb-2015
Pros: Accommodation, spacious, clean and very comfortable. Food, good choice and quality.
Location: 20 + minutes from Marrakesh on shuttle bus. Good pools and sunbathing area at hotel. No potential for local walks. Plenty to do in Marrakesh.
Rooms, food and facilities excellent. Dining room and communal indoor areas very cold so wrap warm or sweater needed. Nice views and garden but nowhere to walk outside the hotel grounds except the main roadside. Excellent free shuttle bus service to Marrakesh.
4 out of 5
for Everyone
by A verified travellerfrom dooda

Eden worth the money

Posted 12-Feb-2015
Overall very good hotel Brilliant animation team made it fun Good variety of tasty dishes Friendly staff Wonderful hotel surroundings
3 out of 5
for Everyone
by A verified travellerfrom London

Nice hotel but not five star

Posted 09-Feb-2015
Pros: It's massive and I like the shuttle service for customers. The variety of food is good as well.
Cons: The entertainment could be improved.
The hotel was okay but my 20 year old son had to sleep on a couch,we complained but nothing was done. He was so uncomfortable throughout our stay
3 out of 5
for Everyone
by A verified travellerfrom Bedfordshire

Hotel info

Posted 08-Feb-2015
Pros: Food was good & lots of choice I suspect the summer months the hotel would be better as it is a very big hotel
Cons: The heating in local areas & pool would be better if warmer The sunbeds would be more comfortable with padded cushions
Location: There was not much to do at the hotel. The free shuttle into Marakech town was worth a visit & it opened your eyes up to how they live.
Not a 5* hotel in my eyes Could have done with some heating in the reception, restaurant or bar area. Disappointed that the Jazz bar & a la carte restaurants were an extra cost.
5 out of 5
for Everyone
by A verified travellerfrom Glasgow

A lovely break

Posted 06-Feb-2015
Pros: relaxed atmosphere
Cons: perhaps some more toilets could be provided
Location: there is really nothing to do nearby but you can take the shuttle bus to Marrakech
my husband and I stayed there for 4 nights returning home on Wednesday evening we had a fantastic time Hotel lovely, spacious and food was good also the quality of the drinks Animation team really very good and pleasant to everyone Our room was kept very clean, towels and bed linen changed and everything was relaxed around the hotel - the free shuttle bus to Marrakech is a bonus all in all we had a great time
3 out of 5
for Everyone
by A verified travellerfrom Sartrouville, France

Bon hôtel pour passer des vacances

Posted 30-Jan-2015
Pros: Repas variés, équipements et animations agréables, navettes gratuites très pratiques, wifi gratuit à l'accueil.
Cons: Plus de navettes (une toutes les 30 minutes seraient parfait), propreté des chambres, le wifi gratuit dans TOUT l'hôtel, le check-in est trop tard.
Nous avons apprécié l'hôtel cependant il n'est pas à la hauteur de ses étoiles ! Trois étoiles suffisent pour qualifier cet hôtel ! Personnel très accueillant, repas variés dans la limite du possible, équipements et animations très bien cependant revoir la propreté des chambres ! Ce n'est pas sale mais c'est du vite fait niveau ménage ! Navettes gratuites très pratiques pour se rendre en ville mais une par heure c'est peu ! Un peu en retrait de la ville mais ce n'est pas plus mal sachant qu'il y a les navettes.
2 out of 5
by A verified traveller

Absolutely NOT 5*!!!!!!!

Posted 29-Jan-2015
The pictures advertising the hotel sell you dream. It was nothing like it. Staff could do with lessons in customer service. Entertainment was diabolical, my 2 yr old could do better. The food wasn't too bad but snacks were mediocre and to a minimum. The spa is a waste of time and treatments were basic.
1 out of 5
by A verified travellerfrom Berkshire, UK

Nice hotel

Posted 24-Jan-2015
Pros: Big rooms, some food selections, very friendly and helpful staff.
Cons: Extra information about the real life and to include all year round like winter months etc. also rates could and should be cheaper for months like Jan
Location: There was none at the time we visited, boring and nothing to do swimming pool freezing indoor pool not much use, entertainments theater was closed
Staff are very helpful, miss informed about upfront payment and make sure you exchange your currencies before you reach the hotel, arranged for the taxi to pick us up from the airport and payment expected in advance, room was good size and beds not king size or double beds but two beds, when asked about that I was told all beds are the same, never knew that winter months have different rules in respect of entertainments, this was not clear at the time of booking, there are three restaurants as stated on the site but two are not included for all inclusive paying customers and those two are private, one restaurant catered for all three meals, food is good, fruit selection is limited, staff go out of their way to help you, may be the case would have been different if the trip was in April upwards as in January the weather is pretty cold.
4 out of 5
for Everyone
by A verified travellerfrom England

A good hotel with excellent staff

Posted 09-Jan-2015
Pros: The hotel is huge but is so well designed you don't realise it & the rooms are an excellent size.
Cons: Wi-Fi available throughout the hotel, a face flannel as well as towels
Location: There is nothing around the hotel within walking distance but Marrakech is absolutely worth the taxi ride
It is not a 5* hotel by European standards but we certainly enjoyed our week stay there. The rooms are an excellent size & very comfortable. We food was good & varied it. We also found the staff very good, helpful & friendly.