Daily full breakfast (USD 8 per person)
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Reviews of Mandeview Hotel

2.5 out of 5
Mandeview Hotel
7 Hillview Drive, Balvenie Heights, Mandeville, Manchester

Reviews

7.2

Good

Rating 10 - Excellent. 23 out of 73 reviews" "
Rating 8 - Good. 21 out of 73 reviews" "
Rating 6 - Okay. 13 out of 73 reviews" "
Rating 4 - Poor. 6 out of 73 reviews" "
Rating 2 - Terrible. 10 out of 73 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

6.8/10

Amenities

7.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

dawn

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place to stay would definitely recommend
Stayed 6 nights in Dec 2023

10/10 Excellent

Jacepi

Stayed 5 nights in Dec 2023

4/10 Poor

MARIE

Travelled with family
I did not check. I did not like what I see when I got there & had to crash with family. I requested a partial refund or a full refund. The appearance was different from what was advertised.
Stayed 4 nights in Dec 2023

6/10 Okay

Roshane

Liked: Cleanliness
Stayed 2 nights in Dec 2023

6/10 Okay

Joy

Travelled with partner
Liked: Staff & service
We needed somewhere to stay just for a couple of nights. The property is clean and comfortable. Hot water situation is hit and miss. No tea or coffee facilities in the room. No AC but this didn’t matter when we were there as it was cool enough to just have a fan on which was provided. Breakfast was excellent at an extra cost. The staff were very friendly and helpful. I would stay again.
Stayed 1 night in Nov 2023

8/10 Good

Shanah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I absolutely loved my stay at Mandeview. The property was exceptionally clean, my room was very cozy. The bed was comfortable. I slept so well. The view from the hotel is breathtaking! I didn’t have a view from my room like I hoped but I felt very safe and well taken care of. The breakfast in the morning was an authentic Jamaican breakfast and it was absolutely delicious. I felt like I was at home with my grandma. Thank you for taking such good care of me!
Stayed 1 night in Oct 2023

6/10 Okay

Kim

Travelled with partner
Liked: Cleanliness
Felt the facility had too many one night stays Internet issues Felt like a guest house or motel not a full hotel
Stayed 16 nights in Aug 2023

8/10 Good

Kaven

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2023

6/10 Okay

André

Stayed 1 night in Aug 2023

2/10 Terrible

George Mansfield

0
Stayed 2 nights in Aug 2023
Response from Mandeview on 31 Aug 2023
Greeting Mr. George Mansfield, Base on our records here at the Mandeview Hotel, Mr. Mansfield didn't arrived or check in at the Mandeview Hotel. Thank you

10/10 Excellent

Isiah

Stayed 2 nights in Aug 2023

10/10 Excellent

Peter

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 11 nights in Aug 2023

8/10 Good

philbert

no comment
Stayed 1 night in Jul 2023

6/10 Okay

Selwyn

Travelled with family
Liked: Cleanliness, staff & service
Property was located in a quiet area. Efficient and friendly staff as the owner. All concerns were addressed in a timely manner. Some upgrades such as mosquito nets and stable hot water periodically. An onsite full restaurant would enhance ones stay. Delicious local cuisine breakfasts were enjoyed.
Stayed 10 nights in Jul 2023

10/10 Excellent

Winsome

Stayed 3 nights in Jun 2023

10/10 Excellent

kerryann

Liked: Cleanliness, staff & service, property conditions & facilities
I had initially booked my stay an Mandeview Hotel for a weekend. However, I ended up staying for a week because the room is very comfy and cozy and is extremly clean. Not to mention the lovely view of Mandeville from the rooftop of the hotel, the friendly staff, and well secured environment. Furthermore, the great food. Mrs Marcia Myers is so pleasant and accomodating and I can't wait to stay here again ~
Stayed 2 nights in Jun 2023

4/10 Poor

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023

2/10 Terrible

Georgia

Travelled with partner
Disliked: Cleanliness, staff & service
Very poor customer service. Not dependable
Stayed 1 night in Jun 2023

8/10 Good

Rushain

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023

10/10 Excellent

Reneka

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
My stay was great at the hotel, It was very quiet, peaceful and relaxing and the management and staff there was wonderful and always presents you with a smile.
Stayed 3 nights in Apr 2023

10/10 Excellent

Casburn

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Awesome location
Just what I wanted, clean, quiet and friendly
Stayed 3 nights in May 2023

8/10 Good

Pauline

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Our second time at this hotel. it is safe, clean and location is great, it is about ten minutes drive from town on the top of the hill with an awesome view. The amenities need some attention. Towels and wash cloths are very old. hot water doesn't stay hot and the TV didn't work. The staff is very friendly.
Stayed 5 nights in Apr 2023

2/10 Terrible

dutches

Travelled with partner
Disliked: Cleanliness, staff & service
What i didn't like is that we were checked in a room that the toilet doesn't work properly,24 hours later the toilet started runing over all my luggage's were wet with toliet water.
Stayed 3 nights in Mar 2023

8/10 Good

Gina

Liked: Staff & service
Stayed 7 nights in Feb 2023

10/10 Excellent

Cornelius

Liked: Staff & service, amenities, property conditions & facilities
The hotel is properly named with the excellent view. Staff was over the top friendly. Difficult to find even with google maps. Some signage would help
Stayed 1 night in Jan 2023
Response from Mandeview on 29 Jan 2023
Thank you for your review and rating Cornelius, we took pleasure in serving you. Trying to work on the signage issue to make finding the property easier. Looking forward to seeing you on your next visit .

8/10 Good

Ceceile

Liked: Cleanliness, staff & service, property conditions & facilities
A peaceful place
Stayed 5 nights in Jan 2023
Response from Mandeview on 29 Jan 2023
We are happy that your found peace while you were here with us Ms. Ceceile , looking forward to seeing you on your next visit.

6/10 Okay

Janae

Travelled with family
Liked: Cleanliness
Disliked: Amenities
.
Stayed 1 night in Jan 2023
Response from Mandeview on 29 Jan 2023
We are truly happy for your rating Ms. Janae Looking forward to seeing you again.

10/10 Excellent

Herman, Worcester

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Response from Mandeview on 9 Jan 2023
Thank you for your review.

8/10 Good

Richelle

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this place. The staff were super friendly and the location was just perfect. Cool, quiet and there was hot water!! If you're travelling to the area for business, this is a great option to consider.
Response from Mandeview on 9 Jan 2023
Thank you very much for your review, it was a pleasure to serve you.

2/10 Terrible

SANGEANA

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked nothing about the hotel, which is a house converted into a "hotel", the location was not ideal to the town. Did not spend a night there, because it was unsafe, room very small, unclean. So I wasted/lost $400
Response from Mandeview on 5 Jan 2023
When u arrived you told the SECURITY you made an error, you needed a hotel in the town center firstly even before seeing the room assigned. Security greeted, yet you were unsafe: Didn't stay in room, yet room unclean. Truth, you were taken to room, u (looked in) saw a 12x12 room which is standard size(considered it small) and two, its a house that was converted into a hotel. You booked a NON REFUNDABLE Expedia collect room rate so don't be dishonest in your review because you're unable to get refund.

8/10 Good

Dean

Liked: Staff & service
I liked the quietness and cool weather.
Stayed 2 nights in Oct 2022
Response from Mandeview on 18 Oct 2022
Thank you for staying with us. Feel free to come back at anytime.

10/10 Excellent

Marsha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved that it's away from the hustle of the town, in the cool hills. Nice nature view and the view at nights is lovely. Had breakfast daily and it was tasty and presentable. The staff were all nice and friendly. The room was very clean and spacious I will definitely stay here again. The only hiccup was the internet being down for a lengthy time; the internet provider FLOW needs to do a better job!!
Stayed 4 nights in Sep 2022
Response from Mandeview on 20 Sept 2022
Thank you very much Ms. Marsha, it was our pleasure serving you. You are always welcome here.

6/10 Okay

Allison

Liked: Cleanliness, staff & service
Disliked: Amenities
Stayed 4 nights in Sep 2022

6/10 Okay

Joseph

Travelled with family and small children, Travelled with group
Liked: Staff & service, amenities
Staff wqs great make sure my room always clean
Stayed 4 nights in Aug 2022
Response from Mandeview on 17 Aug 2022
Thank you Mr. Daley, we are happy you enjoyed your stay.

10/10 Excellent

Huwe

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our stay at the mandiview
A really great experience. Love the staff. Went with my brother and we were well taken care of. If your going to Mandeville the mandeview is it!!!!
Stayed 21 nights in Jul 2022
Response from Mandeview on 17 Aug 2022
Thank you for choosing Mandeview and it was our pleasure to have served. We continuously aim for customer satisfaction and are truly happy you were satisfied.

6/10 Okay

Maxmin

Travelled with group
Liked: Staff & service, amenities
The staff was excellent. Room was very clean. There were minor issues but the staff dealt with them. Price is a little high for the area and the amenities. Road leading up to the hotel is deplorable, i almost thought i took the wrong road.
Stayed 1 night in Aug 2022
Response from Mandeview on 22 Aug 2022
We are happy you enjoyed your stay with us and we are looking forward to your next visit. As for the road condition, steps are being taken to ensure that it gets fixed as soon as possible.

10/10 Excellent

Kenisha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had the best experience at the Mandeview hotel..The staff were welcoming and friendly…the breakfast was the best! Would definitely recommend this hotel
Stayed 9 nights in Jul 2022
Response from Mandeview on 17 Aug 2022
We are truly happy you enjoyed your stay with us. Looking forward to seeing you again.

10/10 Excellent

Ceceile

Liked: Cleanliness, staff & service, property conditions & facilities
The view overlooking Mandeville, the capital, was magnificent. The room was clean; Staff was friendly; Breakfast was divine, a traditional Jamaican menu. The service was truly appreciated!!!
Stayed 7 nights in Jul 2022
Response from mm on 21 Jul 2022
Hi Ms. Ceceile we thank you for choosing Mandeview as your home in Mandeville. It was our pleasure to have been of service, Be safe, Be blessed.

10/10 Excellent

Maxine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022
Response from mm on 18 Jul 2022
Thanks Ms. Maxine looking forward to your return visit.

10/10 Excellent

Pete

Stayed 1 night in Jun 2022

8/10 Good

Deborah

Travelled with family
Liked: Cleanliness, staff & service, amenities
This is my 3rd stay. I like the cleanliness and the attentiveness of the staff. I didn't like that the water was barely warm and at times cold while taking a shower. The room had mold on walls and ceiling and a moldy smell.
Stayed 8 nights in May 2022
Response from MM on 12 Jun 2022
we thank you for you continuous support, and will ensure the upcoming forth stay ( smile), will have the concerns addressed. We have since installed another solar water heater. your comfort and satisfaction is our aim, so all feedback help us to improve. Thank you.

8/10 Good

Kinsley

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I enjoyed my stay
Stayed 4 nights in Mar 2022
Response from MM on 5 Apr 2022
We are truly happy you enjoyed you stay with us.

6/10 Okay

Howard

Travelled with partner
Disliked: Amenities, property conditions & facilities
The furnitures were horrible, bathroom water was either too hot or too cold had a hard time getting the water at a comfortable temperature .
Stayed 5 nights in Jan 2022

8/10 Good

Anthony

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient Mandeville Hotel
Simple hotel. No food on site now due to COVID Easy access. Good security at night. Nice room, comfortable, spacious, nice view
Stayed 1 night in Jan 2022
Response from MM on 11 Jan 2022
Thanks Mr. Anthony for choosing Mandeview as your hotel choice, we look forward to your return visit. We've started serving breakfast from Tuesday to Friday now. Hoping things will normalize soon so we can return to the new normal after COVID.

10/10 Excellent

Ruth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing! Really nice, decent people!!!! Miss Marcia and her team and just wonderful human being.
Stayed 1 night in Jan 2022
Response from MM on 11 Jan 2022
We thank you ever so much Ms. Ruth, it was our absolute pleasure to have served you. Persons like you and your sister make our job enjoyable. Looking forward to your future visit.

2/10 Terrible

Stephen

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
On December 25, 2021 I booked my stay at the Mandeview Hotel The rooms are very old no Air conditioning you get a fan and you better pray that the breeze blow hard enough to keep you cool, when we stayed there the refrigerator in our room was broken The management did nothing I did a survey on Expedia and I was kicked out of the hotel on my second visit because the management did not like my review I was basically told that she could not accommodate me because of the things that I wrote about to Expedia . It seems as if she wanted me to lie that the place was great my wife found an open pack of roughrider condoms in the bedside table draw the rooms weren’t properly cleaned I did not speak about this in my last review because I would think that the management would resolve the issue I was disappointed that I have read so many complaints and the management did nothing to improve the quality of service at the Mandeview Hotel. ‘ Expedia how many more dissatisfied customers do you need before you do something to protect your clients” LOOK AT THE REVIEWS so many complaints about this place just look at the last 4 years. read the reviews Expedia what are you doing? Are going to ruin your good name for a place like this! Please protect your clients or you may lose them.
Stayed 2 nights in Dec 2021
Response from MM on 15 Jan 2022
Mr Stephen Whyte It is very CURIOUS that you booked us a second time even after your first stay was " unpleasant" and we didn't deserve your money. Your MOTIVE for writing this review is therefore very QUESTIONABLE.

2/10 Terrible

Stephen

Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
The property is lovely it has a very beautiful view of the valley, however parking space is very limited and very tight we had a refrigerator that did not work we reach out to management but was ignored there was no breakfast and in order for us to eat we would have to purchase food and take it back to the room so the food we have leftover was spoiled, as they did not replace the broken refrigerator. The price we paid for the room for two days after speaking to management we were told that we book a standard room and a standard room does not carry a refrigerator, besides on the Expedia website there was nothing about standard or non-standard rooms, We saw four rooms remaining and we book one out of the four I would not recommend this place for someone who is coming from the states because then it would be much of a culture shock besides there’s no signs to direct you to the property in order for us to find the hotel we were literally on a scavenger hunt.The sad part is my assignment Is incomplete which means I may have to go back to that area this coming weekend and I dread the fact that I may have to stay at that hotel for a second time and give them my money which I don’t think they deserve. There is one lady there that was nice her name is Crystal. I did reported to her that the refrigerator was broken she said she told her boss. after we checkout I spoke to the boss about my disappointment, she smiles and said you booked a standard room.
Stayed 2 nights in Dec 2021
Response from MM on 30 Dec 2021
Mr. Stephen we are sorry a refrigerator made your stay an unpleasant one. the property is lovely the room was clean you slept well the staff was nice , and because you booked a room that doesn't come with a refrigerator & ROOM ONLY no meals, and we couldn't give you a fridge because we were fully booked we do not deserve the 124. 36 expedia paid us for two nights. Sad, we would like all who stay with us to have a good experience therefore you can reach out to Expedia and i will refund the full amount.

6/10 Okay

jennell

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
No air conditioning. Cracked and dirty tiles. Filthy room
Stayed 1 night in Dec 2021

8/10 Good

Tobin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel with good view of the city and nice location. The driveway does need some repairs but other than that it’s a good place to stay
Stayed 3 nights in Nov 2021
Response from MM on 5 Dec 2021
We thank you for choosing Mandeview, and very happy you enjoyed your stay with us. We will be doing some work on driveway very soon.

6/10 Okay

Verified traveller

Liked: Cleanliness
Ok
Stayed 1 night in Aug 2021
Response from MM on 19 Aug 2021
We know you had many options, so we thank you for choosing mandeview and look forward to next visit.