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Reviews of whala!isabela

3 out of 5
whala!isabela
Calle Gran Vía del Puig de Teix, 1, Santa Ponsa, Calvia, Mallorca

Reviews

8.0

Very good

Rating 10 - Excellent. 18 out of 52 reviews" "
Rating 8 - Good. 21 out of 52 reviews" "
Rating 6 - Okay. 8 out of 52 reviews" "
Rating 4 - Poor. 3 out of 52 reviews" "
Rating 2 - Terrible. 2 out of 52 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

2/10 Terrible

ryan

Stayed 1 night in Sep 2023
Response from Recepción on 27 Sept 2023
Dear guest, thank you for taking the time to review our hotel. We truly value the opinions of our customers and we apologize that we did not meet your expectations. We will do everything in our power to keep on improving our services. We hope to see you again in the future and wish you the very best.

10/10 Excellent

Desmond

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Aug 2023
Response from Recepción on 9 Sept 2023
Dear guest, thank you for taking the time to share your positive feedback on Expedia. I was delighted to read your review and to learn that you enjoyed your time with us. Offering our guests outstanding service and making their stay as comfortable as possible is important to us, I am pleased to hear our efforts don’t go unnoticed. Thank you again for the encouraging words, we look forward to welcoming you back at the Whala!isabela

6/10 Okay

Aner

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Very bad sound isolation in rooms. We could hear everybody around us when they enter/exit their room (the door slams like somebody is entering our own room), you can hear water from the upper room somewhere in the walls when someone flushes their toilet. The quality in the room gets really bad if you leave for couple the hours. The food is really good and the people working were super nice to us.
Stayed 9 nights in Aug 2023
Response from Recepción on 14 Aug 2023
Thank you for taking the time to review our property/business. We truly value the opinions of our customers and we apologize that we did not meet your expectations.Providing our guests with the best possible hospitality and service has always been our mission.We hope to see you again in the future and wish you the very best.

8/10 Good

Juan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Staff!
The staff is what sets the hotel apart! Keep it up!!
Stayed 4 nights in Aug 2023
Response from Recepción on 10 Aug 2023
Dear guest,Thank you for taking the time to share your positive feedback on Expedia. I was delighted to read your review and to learn that you enjoyed your time with us. Offering our guests outstanding service and making their stay as comfortable as possible is important to us, I am pleased to hear our efforts don’t go unnoticed. Thank you again for the encouraging words, we look forward to welcoming you back at the Whala!isabela

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
The Staff are amazing at the hotel. Absolutely loved all the bar staff. Jose, Raul, Gloria, Christian…. Everyone made this holiday for all of my family. Amazing memories made.
Stayed 7 nights in Jul 2023
Response from Recepción on 24 Jul 2023
Dear Robert, thank you for taking the time to share your positive feedback on Expedia. I was delighted to read your review and to learn that you enjoyed your time with us. Offering our guests outstanding service and making their stay as comfortable as possible is important to us, I am pleased to hear our efforts don’t go unnoticed. Thank you again for the encouraging words, we look forward to welcoming you back at the Whala!isabela

10/10 Excellent

Jonathan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Right on the beach Shops litterally outside the hotel Great central location Bars about 500 metres away No noise at night. Half decent food selection.
Stayed 3 nights in Jul 2023
Response from Recepción on 20 Jul 2023
Dear guest, thank you for taking the time to share your positive feedback on Expedia. I was delighted to read your review and to learn that you enjoyed your time with us. Offering our guests outstanding service and making their stay as comfortable as possible is important to us, I am pleased to hear our efforts don’t go unnoticed. Thank you again for the encouraging words, we look forward to welcoming you back at the Whala!isabela

6/10 Okay

Verified traveller

Liked: Cleanliness
Stayed 2 nights in Jul 2023
Response from Recepción on 20 Jul 2023
Dear guest, thank you for taking the time to share your positive feedback on Expedia. I was delighted to read your review and to learn that you enjoyed your time with us. Offering our guests outstanding service and making their stay as comfortable as possible is important to us, I am pleased to hear our efforts don’t go unnoticed. Thank you again for the encouraging words, we look forward to welcoming you back at the Whala!isabela

10/10 Excellent

Timothy

Travelled with group
Liked: Cleanliness, staff & service
Hotel location was excellent, barely 2 min to the beach. Unfortunately no much parking if you rent a car. And the room was ok. TV was broken. The staff were attentive and assertive.
Stayed 4 nights in Jul 2023
Response from Recepción on 18 Jul 2023
Dear Timothy, Thank you for taking the time to share your positive feedback on Expedia. I was delighted to read your review and to learn that you enjoyed your time with us. Offering our guests outstanding service and making their stay as comfortable as possible is important to us, I am pleased to hear our efforts don’t go unnoticed. Thank you again for the encouraging words, we look forward to welcoming you back at the Whala!isabela

10/10 Excellent

David

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2023
Response from Recepción on 3 Jul 2023
Dear guest, thank you for taking the time to share your positive feedback on Expedia. I was delighted to read your review and to learn that you enjoyed your time with us. Offering our guests outstanding service and making their stay as comfortable as possible is important to us, I am pleased to hear our efforts don’t go unnoticed. Thank you again for the encouraging words, we look forward to welcoming you back at the Whala!isabela

8/10 Good

Sean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2023
Response from Recepción on 13 Jun 2023
Dear guest, thank you for taking the time to share your positive feedback on Expedia. I was delighted to read your review and to learn that you enjoyed your time with us. Offering our guests outstanding service and making their stay as comfortable as possible is important to us, I am pleased to hear our efforts don’t go unnoticed. Thank you again for the encouraging words, we look forward to welcoming you back at the Whala!isabela

8/10 Good

Joe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic location, very clean and well maintained
Stayed 7 nights in May 2023
Response from Recepción on 11 May 2023
Dear guest, thank you for taking the time to share your positive feedback on Expedia. I was delighted to read your review and to learn that you enjoyed your time with us. Offering our guests outstanding service and making their stay as comfortable as possible is important to us, I am pleased to hear our efforts don’t go unnoticed. Thank you again for the encouraging words, we look forward to welcoming you back at the Whala!isabela

10/10 Excellent

Mandy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel perfect location food was lovely every day rooms very clean only negative was our view on balcony was awful (room139) so maybe pay extra for a sea view and only 1 plug socket in room’s but overall would definitely recommend
Stayed 3 nights in Apr 2023
Response from Recepción on 30 Apr 2023
Dear Mandy, thank you for taking the time to share your positive feedback on Expedia. I was delighted to read your review and to learn that you enjoyed your time with us. Offering our guests outstanding service and making their stay as comfortable as possible is important to us, I am pleased to hear our efforts don’t go unnoticed. Thank you again for the encouraging words, we look forward to welcoming you back at the Whala!isabela

10/10 Excellent

fearghal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Just terrific
Stayed 3 nights in Apr 2023
Response from Recepción on 30 Apr 2023
Dear guest, Thank you for taking the time to share your positive feedback on Expedia. I was delighted to read your review and to learn that you enjoyed your time with us. Offering our guests outstanding service and making their stay as comfortable as possible is important to us, I am pleased to hear our efforts don’t go unnoticed. Thank you again for the encouraging words, we look forward to welcoming you back at the Whala!isabela

8/10 Good

Ellen Marie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, we stayed b&b, lots of choices staff were lovely. Rooms very noisy especially as hotel got busier, we were also inundated by mosquitoes
Stayed 7 nights in Apr 2023
Response from Recepción on 23 Apr 2023
Dear Ellen,Thank you for taking the time to share your positive feedback on Expedia. I was delighted to read your review and to learn that you enjoyed your time with us. Offering our guests outstanding service and making their stay as comfortable as possible is important to us, I am pleased to hear our efforts don’t go unnoticed. Thank you again for the encouraging words, we look forward to welcoming you back at the Whala!isabela

6/10 Okay

Lynda

Stayed 4 nights in Apr 2023
Response from Recepción on 11 Apr 2023
Dear guest,thank you for taking the time to share your positive feedback on Expedia. I was delighted to read your review and to learn that you enjoyed your time with us. Offering our guests outstanding service and making their stay as comfortable as possible is important to us, I am pleased to hear our efforts don’t go unnoticed. Thank you again for the encouraging words, we look forward to welcoming you back at the Whala!isabela

10/10 Excellent

Cristiano

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved everything , thank you so much for the amazing holiday!
Stayed 3 nights in Sep 2022
Response from Whala Isabela on 13 Sept 2022
Dear guest, thank you for taking the time to share your positive feedback on expedia. I was delighted to read your review and to learn that you enjoyed your time with us. Offering our guests outstanding service and making their stay as comfortable as possible is important to us, I am pleased to hear our efforts don’t go unnoticed. Thank you again for the encouraging words, we look forward to welcoming you back at the Whala!isabela

4/10 Poor

Adam

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
We booked all inclusive, but we were treat completely differently to paying customers. No fresh cocktails, only vending machine style with zero alcohol. Food was poor, ate out most days
Stayed 7 nights in Jul 2022

6/10 Okay

Aneta

Stayed 4 nights in Jul 2022

8/10 Good

Mark

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for a short break
The hotel is perfectly located next to the beach and shops. As a family we enjoyed the all-inclusive aspect of the holiday even though this was limited to specific drinks. The food was good and whilst it was not luxurious it was acceptable. I felt the food could have been a little more exciting and was a little repetitive. We stayed for 5 days, which was a perfect length of stay. The hotel was very clean and was well maintained. The hotel staff were very friendly. The rooms were fine. The rooms to the rear had a noisy air conditioning unit going 24/7, but that wasn't the hotels fault. I would recommend asking for a pool view.
Stayed 5 nights in Jul 2022
Response from Whala Isabela on 13 Jul 2022
Dear guest Thank you for taking the time to share your positive comments about Expedia. I loved reading your review and knowing that you enjoyed your time with us. Offering our guests exceptional service and making their stay as comfortable as possible is important to us, I am pleased to hear that our efforts do not go unnoticed. Thanks again for the words of encouragement, we hope to welcome you back at the Whala! isabela

10/10 Excellent

Anna

Stayed 7 nights in Jun 2022
Response from Whala Isabela on 13 Jul 2022
Estimado invitado Gracias por tomarse el tiempo para compartir sus comentarios positivos sobre expedía. Me encantó leer su reseña y saber que disfrutó su tiempo con nosotros. Ofrecer a nuestros huéspedes un servicio excepcional y hacer que su estancia sea lo más cómoda posible es importante para nosotros, me complace escuchar que nuestros esfuerzos no pasan desapercibidos. Gracias de nuevo por las palabras de aliento, esperamos darle la bienvenida de nuevo en el Whala! isabela.

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in May 2022
Response from Whala Isabela on 2 Jun 2022
Dear Charles, Thank you for sharing your experience with us, it helps us to grow as a company and improve all our departments. We hope you enjoyed as much as you could, and we hope to see you very soon! Kind regards Whala!isabela

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Stayed 2 nights in Oct 2021

10/10 Excellent

Alexandros

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay, value for money.
The hotel was very good, clean and with very friendly and helpful staff. The breakfast was very good. I would like to have a small fridge in the room to keep water and refreshments cold as the temperature was hot.
Stayed 8 nights in Aug 2021
Response from Whala Isabela on 18 Aug 2021
Dear Alexandros, thank you so much for the comments and for being such good guests! We would really love to have you here again (since 7 days weren't enough to explore everything Mallorca has to offer). Cheers and stay safe!

8/10 Good

Mary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous stay. Rooms clean. Pool area lovely. Staff fantastic apart from the guy
Stayed 5 nights in Aug 2021

10/10 Excellent

Verified traveller

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
We really enjoyed it here, we went all inclusive and all the food and drink was great could not fault it at all especially for the price. Also the hotel staff were so nice always welcoming you when you came back into the hotel. I would love to stay here again.
Stayed 7 nights in Jun 2021
Response from Whala Isabela on 28 Jun 2021
Thank you very much for your comment. We love that you enjoyed your time with us. Looking forward to seeing you again!

6/10 Okay

Seija

Travelled with family
Liked: Cleanliness
Great location, but management sucks!
Keskitasoinen hotelli. Loistava sijainti. Henkilökunta mukava, paitsi respan mieshenkilö joka yleensä oli päivisin töissä. Ei todellakaan ollut mies oikeassa ammatissa, epäkohtelias tyyppi! Aamiasbuffa oli ok, mutta astioiden kanssa oli melkoista sähläystä. Kahvikupit, lusikat ja lasit aina loppu. Henkilökunnan aika meni niiden kuskaamiseen. Huoneet ja pesuhuone hieman kulahtaneet, sängyt ok mutta eivät mitkään huippuhyvät. Huonoselkäiselle ei olleet mitkään hyvät. Siivous toimi. Aikaista aamiaista emme saaneet lupauksista huolimatta! Decent hotel. Location great. Staff nice except that guy who worked at reception at daytime, do not fit for customer service! Rude person! Breakfast ok, but amazing hassle with coffee cups, glasses, bowls and spoon. Always had to wait them! Should buy more dishes! Staff’s time goes to take dishes back and forth! Rooms were bit dated, but worked. Shower was ok, but water splashed to floor and because wasn’t any drainage had to always dry with towels afterwards. AC worked ok. Beds wasn’t bad but to persons with bad back might not be satisfied. Early breakfast promised for the morning we left, asked from two different persons at reception but wasn’t anything for us! We had couple diabetics at the group and they would really needed some breakfast. If would known that we would prepare for that buying some food.
Stayed 7 nights in Sep 2023
Response from Recepción on 9 Oct 2023
Dear Seija,Thank you for taking the time to review our property/business. We truly value the opinions of our customers and we apologize that we did not meet your expectations.Providing our guests with the best possible hospitality and service has always been our mission.Please be assured that we took your suggestions into consideration and that they will help us to improve our services.We hope to see you again in the future and wish you the very best.

8/10 Good

Burkhard

Liked: Cleanliness, staff & service
Für den Preis in Ordnung.
Stayed 5 nights in Sep 2023
Response from Recepción on 27 Sept 2023
Sehr geehrter Gast, vielen Dank, dass Sie uns Ihre Erfahrungen nach Ihrem letzten Aufenthalt im Whala!isabela auf Expedia mitgeteilt haben. Wir freuen uns darauf, Sie auch in den kommenden Jahren wieder bei uns begrüßen zu dürfen!

10/10 Excellent

Karine

Stayed 1 night in Sep 2023
Response from Recepción on 17 Sept 2023
Dear guest, thank you for taking the time to share your positive feedback on Expedia. I was delighted to read your review and to learn that you enjoyed your time with us. Offering our guests outstanding service and making their stay as comfortable as possible is important to us, I am pleased to hear our efforts don’t go unnoticed. Thank you again for the encouraging words, we look forward to welcoming you back at the Whala!isabela

8/10 Good

Jacqueline

Travelled with partner
Liked: Staff & service, amenities
Die Unterkunft an sich war ganz schön, der Servicewar auch super und das Essen hat geschmeckt. Das Zimmer an sich war auch gut, aber im Badezimmer hat die Toilette nach Urin gerochen und in der Badewanne war beim Abfluss ne Gelbverfärbung und Rost. Ansonsten hatte das Hotel eine gute Lage mit schöner Poolanlage und direkter Strandnähe, einen kostenlosen Parkplatz am Hotel gab es auch, aber nur wenn man rechtzeitig da war, ansonsten musste man außerhalb Parken und ein Ticket ziehen. In der Nähe befanden sich mehrere Restaurants, Bars und viele weitere Einkaufsmöglichkeiten wie Supermarkt (am besten zu Eroski, da ist es am günstigsten und bloß nicht zu dem Spar direkt gegenüber des Hotels, dort ist es sehr teuer) und natürlich ganz viele kleine Lädchen mit viel Krams. In der Nähe ist aber auch noch ein Müller und ein Expert die man auch zu Fuß gut erreichen kann. In allem war es ein schöner Aufenthalt in dem Hotel. Alle waren sehr nett und hilfsbreit. Wir würden unseren Urlaub wieder dort machen, aber in einem besseren Zimmer.
Stayed 10 nights in Aug 2023
Response from Recepción on 20 Aug 2023
Lieber Gast,vielen Dank, dass Sie sich die Zeit genommen haben, Ihr positives Feedback auf Expedia zu teilen. Mit Freude habe ich Ihre Bewertung gelesen und erfahren, dass Sie die Zeit bei uns genossen haben. Es ist uns wichtig, unseren Gästen einen hervorragenden Service zu bieten und ihren Aufenthalt so angenehm wie möglich zu gestalten. Ich freue mich, dass unsere Bemühungen nicht unbemerkt bleiben. Nochmals vielen Dank für die aufmunternden Worte, wir freuen uns, Sie wieder im Whala!isabela begrüßen zu dürfen

8/10 Good

Maximilian

Stayed 8 nights in Jul 2023
Response from Recepción on 20 Aug 2023
Dear guest, thank you for taking the time to share your positive feedback on Expedia. I was delighted to read your review and to learn that you enjoyed your time with us. Offering our guests outstanding service and making their stay as comfortable as possible is important to us, I am pleased to hear our efforts don’t go unnoticed. Thank you again for the encouraging words, we look forward to welcoming you back at the Whala!isabela

10/10 Excellent

Nacera

Liked: Cleanliness, staff & service, property conditions & facilities
Il y a juste un inconvénients on a pris demi pension et les boissons et surtout l eau n est pas compris
Stayed 4 nights in Jul 2023
Response from Recepción on 24 Jul 2023
Dear guest, thank you for taking the time to share your positive feedback on Expedia. I was delighted to read your review and to learn that you enjoyed your time with us. Offering our guests outstanding service and making their stay as comfortable as possible is important to us, I am pleased to hear our efforts don’t go unnoticed. Thank you again for the encouraging words, we look forward to welcoming you back at the Whala!isabela

6/10 Okay

Katrine Hviid

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Intet køleskab på værelset. Papirtynde vægge mellem værelserne.
Stayed 8 nights in Jul 2023
Response from Recepción on 19 Jul 2023
Tak fordi du tog dig tid til at anmelde vores ejendom/virksomhed. Vi værdsætter virkelig vores kunders meninger, og vi beklager, at vi ikke levede op til dine forventninger.At give vores gæster den bedst mulige gæstfrihed og service har altid været vores mission.Vi håber at se dig igen i fremtiden og ønsker dig alt det bedste.

8/10 Good

Stephane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Recepción on 10 Jul 2023
Dear Stephane, Thank you for taking the time to share your positive feedback on Expedia. I was delighted to read your review and to learn that you enjoyed your time with us. Offering our guests outstanding service and making their stay as comfortable as possible is important to us, I am pleased to hear our efforts don’t go unnoticed. Thank you again for the encouraging words, we look forward to welcoming you back at the Whala!isabela

8/10 Good

Sibylle

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Rooms are big enough, clean and ok. Safe didn't work. Coffee and Orange Jus in the morning are bad.
Stayed 4 nights in Jun 2023
Response from Recepción on 8 Jun 2023
Dear guest, thank you for taking the time to share your positive feedback on Expedia. I was delighted to read your review and to learn that you enjoyed your time with us. Offering our guests outstanding service and making their stay as comfortable as possible is important to us, I am pleased to hear our efforts don’t go unnoticed. Thank you again for the encouraging words, we look forward to welcoming you back at the Whala!isabela

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Habe mich sehr wohl gefühlt im Hotel.
Stayed 7 nights in May 2023
Response from Recepción on 5 Jun 2023
Lieber Gast,Vielen Dank, dass Sie Ihre Erfahrungen nach Ihrem letzten Aufenthalt im Whala!isabela mit uns geteilt haben. Wir freuen uns darauf, Sie auch in den kommenden Jahren wieder bei uns begrüßen zu dürfen!

8/10 Good

Lea

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Für den Preis alles ok
Wir waren im Mai 4 Nächte im Hotel. Gutes Preis Leistungsverhältnis. Zimmer sind sauber, Essensangebot beim Frühstück und Abendessen ok. Schöner Pool und Strand befindet sich in unmittelbarer Nähe. Wir kommen wieder!
Stayed 3 nights in May 2023
Response from Recepción on 29 May 2023
Lieber Lea, Vielen Dank, dass Sie sich die Zeit genommen haben, Ihr positives Feedback auf Expedia zu teilen. Mit Freude habe ich Ihre Bewertung gelesen und erfahren, dass Sie die Zeit bei uns genossen haben. Es ist uns wichtig, unseren Gästen einen hervorragenden Service zu bieten und ihren Aufenthalt so angenehm wie möglich zu gestalten. Ich freue mich, dass unsere Bemühungen nicht unbemerkt bleiben. Nochmals vielen Dank für die aufmunternden Worte, wir freuen uns, Sie wieder im Whala!isabela begrüßen zu dürfen

6/10 Okay

Ulrich

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Für 4 Nächte ging es gerade so. Draußen war es nachts relativ laut. Im Zimmer war es sehr hellhörig, wahrscheinlich hat die Verbindungstür zum Nachbarzimmer noch mehr dazu beigetragen, dass wir unsere Nachbarn immer hörten. Von der Verbindungstür in unserem kleinen Hotelzimmer wussten wir vorher nichts. Die Armaturen im Bad sind schon sehr in die Jahre gekommen u. der Geruch im Zimmer war sehr unangenehm, es roch nach kalten Zigarettenrauch. Sonst war es sauber und das Personal war sehr freundlich.
Stayed 4 nights in May 2023
Response from Recepción on 18 May 2023
Sehr geehrter Gast, vielen Dank, dass Sie sich die Zeit genommen haben, Ihr positives Feedback auf Expedia zu teilen. Mit Freude habe ich Ihre Bewertung gelesen und erfahren, dass Sie die Zeit bei uns genossen haben. Es ist uns wichtig, unseren Gästen einen hervorragenden Service zu bieten und ihren Aufenthalt so angenehm wie möglich zu gestalten. Ich freue mich, dass unsere Bemühungen nicht unbemerkt bleiben. Nochmals vielen Dank für die aufmunternden Worte, wir freuen uns, Sie wieder im Whala!isabela begrüßen zu dürfen

8/10 Good

Gustav

Liked: Cleanliness
Anmeldelse af Whalaisabela
Fint nok hotel, men den ene nat larmede det gevaldigt fra loftet (som om der løb vand, fik de dog fikset hurtigt). Væggene til naboerne er ret tynde så man bliver let væggen når dem ved siden af kommer sent hjem fra byen. Ikke helt optimalt…
Stayed 15 nights in Mar 2023
Response from Recepción on 18 Apr 2023
Dear guest, Thank you for taking the time to share your positive feedback on Expedia. I was delighted to read your review and to learn that you enjoyed your time with us. Offering our guests outstanding service and making their stay as comfortable as possible is important to us, I am pleased to hear our efforts don’t go unnoticed. Thank you again for the encouraging words, we look forward to welcoming you back at the Whala!isabela

8/10 Good

Luis Carlos

Liked: Cleanliness, staff & service
Bueno
Stayed 2 nights in Apr 2023
Response from Recepción on 5 Apr 2023
Estimado cliente, gracias por tomarse el tiempo para compartir sus comentarios en Expedia después de su reciente estancia en el Whala!isabela. Me ha encantado leer su opinión y ver que ha disfrutado de su tiempo con nosotros. Ofrecer a nuestros clientes un excelente servicio y hacer su estancia lo más cómoda posible es importante y nos alegra saber que nuestros esfuerzos no pasan desapercibidos. Gracias de nuevo por sus palabras, esperamos poder darle la bienvenida de vuelta en Whala!isabela.

8/10 Good

Yvonne

Liked: Cleanliness, staff & service, amenities
Stayed 7 nights in Sep 2022

4/10 Poor

Bruno

Stayed 4 nights in Sep 2022

10/10 Excellent

Helene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022
Response from Whala Isabela on 13 Sept 2022
Dear guest, thank you for taking the time to share your positive feedback on expedia. I was delighted to read your review and to learn that you enjoyed your time with us. Offering our guests outstanding service and making their stay as comfortable as possible is important to us, I am pleased to hear our efforts don’t go unnoticed. Thank you again for the encouraging words, we look forward to welcoming you back at the Whala!isabela

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness
Hotellet ligger centralt och rummen är fräscha & städas varje dag. Personalen är trevlig. Däremot är det väldigt väldigt lyhört och rummen är små. Hotellet tar även extra betalt för saker såsom kylskåp på rummet och safetybox vilket kan tyckas ska ingå i rummet.
Stayed 7 nights in Jul 2022
Response from Whala Isabela on 10 Aug 2022
Kära gäst, Tack för att du tog dig tid att dela din positiva feedback på Expedia. Det gläder mig att läsa din recension och att höra att du trivdes hos oss. Att erbjuda våra gäster enastående service och göra deras vistelse så bekväm som möjligt är viktigt för oss, jag är glad att höra att våra ansträngningar inte går obemärkt förbi. Tack igen för de uppmuntrande orden, vi ser fram emot att välkomna dig tillbaka på Whala!isabela

10/10 Excellent

Jonny

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Heit topp👍
Stayed 7 nights in Jul 2022
Response from Whala Isabela on 10 Aug 2022
Kæri Jonny, Takk fyrir að gefa þér tíma til að deila jákvæðum thugasemdum þínum á Expedia. Það gladdi mig að lesa umsögn þína og heyra að þú hafðir gaman af tíma þínum með okkur. Það er mikilvægt fyrir okkur að bjóða gestum okkar framúrskarandi þjónustu og gera dvöl þeirra eins þægilega og mögulegt er, það gleður mig að heyra að viðleitni okkar fer ekki framhjá neinum. Þakka þér aftur fyrir hvetjandi orð, við hlökkum til að taka á móti þér aftur á Whala!isabela

6/10 Okay

Svante

Liked: Cleanliness, staff & service
Trevlig personal men tråkig mat.
Hotellet är trevligt med bra läge. Personalen är trevlig och det är rent. Tyvärr måste vi säga att maten är väldigt tråkig och det känns som om det billigaste av allt ställts fram och det lilla extra har det sparats in på. Många olika bruna panerade saker i olika former finns att välja på om en gillar det. Vi valde dock att göra sallader av det som fanns. Beställ inte Sangria då den kommer ur en tappkran och den enda frukt du får är en apelsinskiva. Vi kan förstå om det är det som all inclusive gästerna får men inte när en betalar fullt pris för sig. Samma sak med husets vin. Det är inte det bästa. Personalen i restaurangen var dock jättebra och rekommenderade väldigt goda viner som smakade utmärkt. Vi har bott på ett femtontal olika hotell på Mallorca, som ofta varit billigare än detta, men maten har alltid varit betydligt bättre. Men, som sagt, personalen gjorde vistelsen trevlig!
Stayed 7 nights in Jul 2022
Response from Whala Isabela on 29 Jul 2022
Kära kund, Tack så mycket för att du tog dig tid att lämna en kommentar till oss. Kommentarer som dessa hjälper oss att förbättra och anstränga oss varje dag. Vi är mycket ledsna om maten inte har fallit i smaken, vi försöker ha ett brett utbud av mat för våra kunders smak. Än en gång uppskattar vi dina kommentarer och hoppas att vi ses snart igen. vänliga hälsningar, Whala!isabela team.

8/10 Good

etienne

Stayed 2 nights in Jun 2022
Response from Whala Isabela on 7 Jul 2022
Querido cliente, Gracias por elegir Whala!isabela por su estancia. Comentarios como el suyo nos ayudan a mejorar cada día nuestro hotel. Esperamos verle pronto de nuevo. Saludos cordiales

10/10 Excellent

Martin Alin zehani

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022
Response from Whala Isabela on 19 May 2022
Querido cliente, Muchas gracias por elegir Whala!isabela. Nos enorgullece saber que ha disfrutado plenamente su estancia con nosotros. Esperamos verle muy pronto ! Equipo Whala!isabela

8/10 Good

raffaele

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Abbiamo viaggiato in famiglia ed abbiamo trovato la mezza pensione molto comoda. Alcuni gruppi di vacanzieri sono stati molto rumorosi durante la notte
Stayed 3 nights in Mar 2022
Response from Whala Isabela on 4 Apr 2022
Grazie mille per aver scelto Whala Isabela, ci scusiamo per gli inconvenienti dovuti al rumore. Siamo lieti di sapere che tutto il resto ti è piaciuto. Speriamo di vederti molto presto! Molte grazie

8/10 Good

Ulla

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Jättebra hotell. Bra läge med närhet till strand, busshållplats mm. Fin buffé till frukost och middag. Ett ganska stort minus är dock att det var svårt att få dricka till middagen.
Stayed 7 nights in Sep 2021

2/10 Terrible

Sidse

Stayed 5 nights in Sep 2021