Worst thing about this place was the dining experience. Dinner was meant to be up to 22.00 hours but it seemed that the staff wanted you in and out of the dining room as soon as possible and did not want you taking time over some wine at the end of a meal. They scurried about as if harassed but only had to serve drinks as it was self-service. They insisted on you sitting where they wanted - even if this were next to where they were slopping out food and crashing plates. Many a dinner ruined because they were crashing about around you putting out breakfast things - this at 22,00 hours. Not interested in the dining experience of the guests but their own convenience. One evening even had the waitress picking up our plates in a very bad tempered way from our table as if to say "get out". Would not recommend and would not return.
Comment from Hotel Management
08-Sep-2014 by Miguel, Hotel Management
Dear Traveler, Thank you for your review regarding your recent holiday at the Hotel Club Pollentia Resort, we are always grateful to receive constructive criticism, as these prove to be vital to us on our road to the continued improvement of the service in our hotel. By 2015, the Maris area will be an Only Adults zone. So it will be quieter. One of our outside pools is heated, but just during the low season (during high season Mallorca is too hot). You can enjoy our indoor pool also. I was very sorry to learn that not all aspects of the holiday met with your expectations. We strive to offer the best possible quality of holidays and service, and it is disappointing to learn that you were not happy with the outcome of your holiday. I'm going to talk personally with the department managers in order to review our processes to make them even better. Thank you once again for taking the time to write to us, we will endeavour to ensure that any issues raised are resolved. We hope to see you again in our hotel, we would like to have a second opportunity to WOW you. Yours sincerely, Miguel Club Pollentia Resort