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Reviews of Leonardo Royal Hotel Mallorca Palmanova Bay

4 out of 5
Leonardo Royal Hotel Mallorca Palmanova Bay
Carrer Torrenova, 3-5, Palma Nova, Calvia, Mallorca

Reviews

7.8

Good

Rating 10 - Excellent. 16 out of 44 reviews" "
Rating 8 - Good. 16 out of 44 reviews" "
Rating 6 - Okay. 4 out of 44 reviews" "
Rating 4 - Poor. 5 out of 44 reviews" "
Rating 2 - Terrible. 3 out of 44 reviews" "

7.6/10

Cleanliness

7.2/10

Amenities

7.8/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

10/10 Excellent

Jacqueline

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Everything was good, location, hotel staff, hotel its self, overall good
Stayed 5 nights in Aug 2023
Response from Leonardo Royal Palmanova Bay on 4 Sept 2023
Dear Jacqueline,Thank you for taking the time to write a review. We are gald you enjoyed your stay

8/10 Good

Gavin

Stayed 4 nights in Aug 2023
Response from Leonardo Royal Palmanova Bay on 23 Aug 2023
Hello Gavin,Thank you for your post

8/10 Good

Jose

Stayed 3 nights in Jul 2023
Response from Leonardo Royal Palmanova Bay on 17 Jul 2023
Gracias

10/10 Excellent

EDWARD

Liked: Cleanliness, amenities, property conditions & facilities
Room excellent
Stayed 5 nights in Jun 2023
Response from Leonardo Royal Palmanova Bay on 5 Jul 2023
Thank you for you review

10/10 Excellent

Sharon

Travelled with family
Liked: Cleanliness, room comfort
Nice stay
As described online, great location close to Palmanova beach…we used as a base and didn’t use and of the hotel facilities…
Stayed 4 nights in Jun 2023
Response from Leonardo Royal Palmanova Bay on 5 Jul 2023
Thank you for you review

8/10 Good

kelvin lim

Stayed 4 nights in Jun 2023
Response from Leonardo Royal Palmanova Bay on 21 Jun 2023
Thank you for your review

2/10 Terrible

Matthew

Stayed 3 nights in Jun 2023
Response from Leonardo Royal Palmanova Bay on 5 Jul 2023
Thank you for you review

8/10 Good

Rene

Travelled with family
Liked: Cleanliness, room comfort
Giver stedet 4 stjerner.
Dejlig hotel, Fantatisk udsigt og alt er inde for gå afstand. Venlig og hjælpesomme rengøringspersonale. Gode pool område for både små og store børn. Inden larm om natten selvom at der var rigtig mange små børn på hotellet. Masser af spisesteder samt Halal spisesteder rundt omkring. Gå afstand til bus ind til byen ca. 30 min. Det dårlige var at deres wifi var rigtig dårligt, samt at der manglede mere underholdning til børn.
Stayed 4 nights in Jun 2023
Response from Leonardo Royal Palmanova Bay on 21 Jun 2023
Thank you for your review

10/10 Excellent

Ann

Stayed 3 nights in Jun 2023
Response from Leonardo Royal Palmanova Bay on 21 Jun 2023
thank you for your review

10/10 Excellent

Jennifer

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The staff at this hotel are really kind and helpful. Great location and good food, lots of choice!
Stayed 4 nights in May 2023
Response from front office on 8 Jun 2023
dear Jennifer,thank you for your review.kind regards

4/10 Poor

Jenny

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Low quality of service
Stayed 7 nights in May 2023
Response from Leonardo Royal Palmanova Bay on 6 Jun 2023
Thank you for your review,

10/10 Excellent

Anne-Sophie

Stayed 6 nights in May 2023
Response from Leonardo Royal Palmanova Bay on 6 Jun 2023
Thank you for your review

10/10 Excellent

SAMANTHA

Travelled with family
Liked: Cleanliness, room comfort
Stayed 4 nights in May 2023
Response from Leonardo Royal Palmanova Bay on 6 Jun 2023
Thank you for your review

8/10 Good

Marie

Stayed 4 nights in May 2023
Response from Leonardo Royal Palmanova Bay on 21 Jun 2023
thank you for your review

8/10 Good

Susanne

Stayed 7 nights in May 2023
Response from Leonardo Royal Palmanova Bay on 22 May 2023
Thank you for your review

10/10 Excellent

Anna

Liked: Amenities, property conditions & facilities
A very friendly staff, many thanks
Stayed 3 nights in Apr 2023
Response from Leonardo Royal Mallorca Palmanova Bay on 4 May 2023
Thank you for your review, we will let our staff know you were pleased with them

10/10 Excellent

Graeme

Stayed 2 nights in Apr 2023
Response from Leonardo Royal Mallorca Palmanova Bay on 4 May 2023
Thank you for your review

2/10 Terrible

PAULINE

Travelled with partner
Liked: Property conditions & facilities
Disliked: Cleanliness
On arrival to room chewing gum was stuck to floor and dirt right threw addressed it at reception by phone an in person was advised it would be sorted left today still there wasn't addressed . Food was freezing cold totally unacceptable sent email to front desk to get InTouch with me nobody did . Not good at all
Stayed 4 nights in Apr 2023
Response from Leonardo Royal Mallorca Palmanova Bay on 4 May 2023
Dear Guest,We are sorry for the inconvenience. Thank you for your feedback and we will work on improving.

8/10 Good

Jodie

Travelled with partner
Liked: Amenities, property conditions & facilities
All in all the property was amazing! General cleanliness of the hotel was great. The only small concern was the cleanliness of the room could have been better. For example, the kitchen cupboards needed a wipe and the floor needed a mop. There was a bobble left in the shower from previous occupant. The desk and shelves had dust on them too. The shower gel needed topping up. The beds also had debris on them when we checked in. We were impressed by the helpfulness and friendliness of the staff. The room had an amazing view and was so peaceful and felt very private, which we like. So close to the beach, excellent location. Plenty of space at the pool with amazing views. All in all a great stay :)
Stayed 6 nights in Apr 2023
Response from Leonardo Royal Palmanova Bay Team on 25 Apr 2023
Good Morning Jodie, Thanks for your comments we shall pass them onto housekeeping. We hope to welcome you back soon.Kind Regards

10/10 Excellent

Chelsea

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Apr 2023
Response from Leonardo Royal Palmanova Bay Team on 25 Apr 2023
Thanks for your review

10/10 Excellent

Geremias, Brooklyn

Stayed 2 nights in Apr 2023
Response from Leonardo Royal Mallorca Palmanova Bay on 11 May 2023
Thank you for your feedback

10/10 Excellent

Muhammed Reza

Stayed 3 nights in Apr 2023
Response from Leonardo Royal Palmanova Bay Team on 25 Apr 2023
Thanks for your review

6/10 Okay

Verified traveller

Liked: Cleanliness
Stayed 2 nights in Apr 2023
Response from Leonardo Royal Mallorca Palmanova Bay on 2 May 2023
Thank you for your review

10/10 Excellent

Yvette

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Close to beach. Everything accessible. Friendly and helpful staff.
Stayed 7 nights in Apr 2023
Response from Leonardo Royal Palmanova Bay Team on 25 Apr 2023
Thanks for your review

10/10 Excellent

Jade

Travelled with group
Liked: Cleanliness, room comfort
Stayed 3 nights in Apr 2023
Response from Leonardo Royal Palmanova Bay Team on 25 Apr 2023
Thanks for your review

6/10 Okay

Kyrylo

Stayed 5 nights in Oct 2023

10/10 Excellent

Piotr

Stayed 15 nights in Sep 2023
Response from Leonardo Royal Palmanova Bay on 11 Oct 2023
Dear Piotr, thank you for taking the time to fill in the review. We are pleased to see you enjoyed your stay

6/10 Okay

Michaela

Stayed 5 nights in Sep 2023
Response from Leonardo Royal Palmanova Bay on 27 Sept 2023
Dear Michaela, Thank you for taking the time to leave a review.

8/10 Good

Nina

Liked: Cleanliness, room comfort
Stayed 3 nights in Aug 2023
Response from Leonardo Royal Palmanova Bay on 5 Sept 2023
Hello Nina,thank you for taking the time to leave a review.

4/10 Poor

Sandy-Ann

Disliked: Cleanliness, property conditions & facilities
Die Fotos, welche einem während der Buchung angezeigt werden, stimmen nicht mit dem Hotel überein. Es gibt zwei Hotels Leornardo nebeneinander und die Fotos passten zu dem danebenliegenden Hotel. Unsere Suit mit Meerblick bestand aus einem Schlafzimmer ohne Fenster und das Wohnzimmer war am Balkon. Man wünscht sich dort natürlich das Bett hin. Es gab keine Seife zum Händewaschen!!! Wir mussten unser mitgebrachtes Duschgel benutzen. Vor unserer Suit standen Bäume, sodass der Blick aufs Meer eher auf die Bäume gerichtet gewesen war. All-Inclusiv ist auch kein All-Inclusiv. Es gab 2 Alkoholfreie Getränke zur Auswahl die hauptsächlich aus Sirup bestanden und ungenießbar waren. Auf die anderen Getränke musste man draufzahlen. Obwohl wir All-Inclusiv gebucht hatten. Rauchen ist im gesamten Hotel verboten. Es war lediglich nur vor der Eingangstür erlaubt. Als raucher natürlich sehr unbequem. Für Nichtraucher ist es super. Auch war das Essen auf der Terasse nicht gestattet. Getränke durfte man nur in Plastikbechern umgefüllt auf die Terasse nehmen. Der Getränkeautomat im Hotel hat mein Geld geschluckt und es gab vom Personal einen unangenehmen unterton, weil ich mein Geld zurück haben wollte. Es ging zwar nur um 2 Euro, aber wieso sollte ich auf zwei Euro verzichten, weil der Automat defekt ist? Ich brauchte etwas zu trinken für die Nacht, weil es im Zimmer, bei All-Inclusive, auch nichts zu trinken gegeben hat. Ich weiß wirklich nicht, wie das Hotel an den 4ten Stern gekommenen ist
Stayed 3 nights in Aug 2023
Response from Leonardo Royal Palmanova Bay on 5 Sept 2023
Dear Sandy-Ann, smoking in the hotel is prohibited by law , as are the restrictions to the all inclusive. These restrictions are on the web page for consultation when you make your booking.

6/10 Okay

Irene

Travelled with group
Liked: Property conditions & facilities
Disliked: Cleanliness
La pulizia era molto scarsa, ma in generale ci hanno ascoltato e aiutato molto e il fatto che sia aperta tutta la notte è molto figo. Il ristorante e la piscina della struttura non li abbiamo provati.
Stayed 4 nights in Aug 2023
Response from Leonardo Royal Palmanova Bay on 15 Aug 2023
Dear Irene,Thank you very much for review, we appreciate your feedback and will work on improving.

8/10 Good

Tanja

Liked: Cleanliness, amenities, property conditions & facilities
Hallo wir waren sehr zufrieden. Das Personal ist wirklich sehr freundlich. Lieben Dank nochmal wir haben uns sehr Wohlgefühls und hatten einen erholsamen Urlaub.
Stayed 7 nights in Jul 2023
Response from Leonardo Royal Palmanova Bay on 11 Aug 2023
Good morning, thank you very much for your comments. We are happy you enjoyed your stay,

8/10 Good

Giustina

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Abbiamo soggiornato 9 giorni in questa struttura e vi possiamo dire che sicuramente è tenuta molto bene,tutte le persone al loro interno sono assolutamente gioiose è sempre pronte ad aiutare! Animazione per bambini davvero molto bella sopratutto alla sera con vari spettacoli…il cibo nella norma dai,molto ripetitivo però si può tranquillamente affrontare per una semplice vacanza! Noi ci siamo trovati bene L☺️
Stayed 8 nights in Jul 2023
Response from Leonardo Royal Palmanova Bay on 17 Jul 2023
Thank you for your review

8/10 Good

Lars

Travelled with group
Liked: Room comfort
Jättebra läge med nära till strand och massa restauranger. Fantastisk utsikt från de två tak-terasserna. Trevliga barer och personal. Ganska liten pool för ett stort hotel. Blandat med ungdomar, barnfamiljer och vuxna par. Lyhört i den delen vi bodde i. Förvånansvärt bra all-inclusive, extra plus för Snack bar som!
Stayed 4 nights in Jul 2023
Response from Leonardo Royal Palmanova Bay on 11 Jul 2023
Thank you for your review

10/10 Excellent

Théo

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Everything was great
Stayed 7 nights in Jun 2023
Response from Leonardo Royal Palmanova Bay on 5 Jul 2023
Thank you for you review

4/10 Poor

Hysen

Disliked: Cleanliness
Stayed 6 nights in Jun 2023
Response from Leonardo Royal Palmanova Bay on 5 Jul 2023
Thank you for you review

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Stayed 1 night in May 2023
Response from Leonardo Royal Palmanova Bay on 6 Jun 2023
Thank you for your review

4/10 Poor

FERHAT

Travelled with family
Liked: Cleanliness
Disliked: Amenities
I would like to address my dissatisfaction with the receptionist Andre at this hotel. He was extremely disrespectful towards me and my family, using offensive language, insulted me by the words "f*** you", "i f*** you out of the hotel" and even threatening me with physical violence. When I asked to speak with the manager, he claimed to be in charge. This behavior is unacceptable and reflects poorly on the hotel. On a positive note, the hotel itself is nice and conveniently located near a beautiful beach. I particularly want to commend the exceptional staff at the bars and restaurants, namely Ismael, Ali, Abdellah, Mohamaed, and Said. They were kind and attentive to all the guests. I also want to acknowledge the helpful receptionist, Julia, and the manager who addressed the issue professionally and provided us with an amazing room as a gesture of apology for Andre's behavior. However, due to the importance of handling clients with respect and competence in a four-star hotel, I cannot give a better review. It is essential for a hotel of this caliber to have competent staff who can meet customer expectations, something that Andre clearly failed to do.
Response from Leonardo Royal Palmanova Bay on 27 Jul 2023
Dear Ferhat, thank you for your review.

8/10 Good

Duarte

Liked: Cleanliness, room comfort
Stayed 3 nights in May 2023
Response from Leonardo Royal Palmanova Bay on 6 Jun 2023
thank you for your review

4/10 Poor

Laura

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Leider sehr dreckig, viele Haare im gesamten Zimmer - nicht nur am Boden, sondern im Bad auch an den Wänden. Dreckige Laken wurden nicht ausgetauscht.
Stayed 5 nights in May 2023
Response from Leonardo Royal Palmanova Bay on 22 May 2023
Dear Laura,Thank you for your review, we will pass your comments on to the housekeeping Manager.

2/10 Terrible

Xueying

Travelled with group
Disliked: Property conditions & facilities
The hotel receptionist (a black male receptionist and an older male receptionist) when we checked in around 10:00 pm, said to leave our credit card at the front desk and return it to us when we checked out. But when we checked out it said they didn't take our credit card. This really pissed me off! We were in a hurry to go to the airport to return home, so we couldn't say anything! But I don't understand what the real purpose of doing this is! If I was still there, I would definitely call the police immediately!
Stayed 6 nights in Apr 2023
Response from Leonardo Royal Hotel Mallorca Palmanova Bay on 25 May 2023
Dear Guest,We do not keep credit cards at the front desk, we put the details of your card into an encrypted system as a guarantee for the room and return the card immediately. We do not appreciate your inaccurate account.

8/10 Good

Fredy

Liked: Cleanliness, room comfort
Stayed 6 nights in Apr 2023
Response from Leonardo Royal Mallorca Palmanova Bay on 4 May 2023
Thank you for your review

8/10 Good

chaitanya

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
No WiFi available in our room. They didn't fix it even after requested
Stayed 4 nights in Apr 2023
Response from Leonardo Royal Mallorca Palmanova Bay on 4 May 2023
Good MorningThank for your comments. The Wifi is contracted to an external company and for this reason it was out of hands to fix the problem during your stay.Kind Regards

8/10 Good

Juan

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Buena situación y vistas muy bonitas. Personal de recepción y comedor muy simpáticos y súper agradables. La comida fue decepcionante, poca variedad y de mala calidad. Por todo lo demás de 10. Hotel solo para dormir y comer fuera.
Stayed 5 nights in Apr 2023
Response from Leonardo Royal Palmanova Bay Team on 25 Apr 2023
Gracias por vuestra opinion