Dear Samuel,Thank you for this positive review.We're tickled pink to hear that our staff's friendliness shone through and that our commitment to cleanliness met your impeccable standards. It's always a joy to know that our thoughtful touches to the everyday essentials have been noticed and appreciated. Our team is beaming with pride at your kind recognition of the service and room amenities that we've carefully curated for your comfort. A delightful stay is what we aim for, and it sounds like we hit the mark!We look forward to seeing you again.Best wishes,Toni Diaz, Guest Service Manager

Hey Hussain,You just made our day a whole lot brighter with your incredible review.We're over the moon to hear that you enjoyed our reception team's warm welcome and that our breakfast crew started your day off right with smiles all around. It's fantastic to know that our efforts in maintaining room cleanliness and overall hotel condition met your 100% satisfaction! We strive to ensure every guest has a comfortable stay, and your appreciation for room comfort fills us with pride.It seems like you had a seamless experience, as there are no negative comments to address, which is just how we like it!Until next time. All the best,Antonio Diaz, Guest Service Manager

Dear Guest, Thank you for providing us with your feedback about your recent stay.We're thrilled to hear that our accommodations hit the mark and you found our staff to be super helpful – they're truly the heart of our hotel. It's also great to know that the overall cleanliness and maintenance of our hotel lived up to your expectations, aside from that one pesky elevator. We'll definitely look into that vibration issue; it's not quite the background music we'd like to offer!On the breakfast front, we aim for nothing less than a scrumptious start to your day. It seems we missed the mark with the temperature of our hot items, and for that, we're genuinely sorry. Our breakfast buffet is a point of pride, especially with our focus on fresh, local products, so we'll be heating things up to ensure everything is served just right.We look forward to seeing you on a future stay.Best regards,Antonio Diaz, Guest Service Manager

Dear Phil,Thank you for sharing this review of your time at our hotel.We're thrilled to hear that you enjoyed our outstanding buffet breakfast and found our staff lovely. It's great to know that your room was comfortable and you appreciated the daily replenished free mini-bar. We hope you had a fantastic time exploring Palma and making the most of our convenient location near the seafront promenade and Santa Catalina district. Please come to see us again very soon!Thanks again Antonio Diaz, Guest Service Manager

Dear Luzia,Thank you for sharing this positive review.We are happy you had an enjoyable stay with us and that you appreciated our high standards.We hope your next stay is just around the corner.See you soon,Guest Experience Department

Dear Thomas,It was a pleasure to receive this kind review of your time with us.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable. We are pleased to know that you found our location to be so ideal for transport and for visiting the many nearby attractions. We hope your next stay is just around the corner.See you soon,Guest Experience Department

Dear Elyse,Thank you very much for this kind review of your stay.We're really happy to hear that you loved our quiet yet handy location near the waterfront. It's great to know that you appreciated the beauty of our property and that our top-rated amenities, such as our pools and spa got your thumbs up as well.Thanks for choosing INNSiDE Melia as your top choice everywhere you go. Our team works hard to provide excellent service, and your kind words mean a lot to us.It would be our pleasure to have you return on another occasion. Very best wishes,Guest Experience Department

Hi Nakita, wow! Your glowing review just brightened our day. Thank you!Our hotel aims to provide a memorable experience, and we are delighted that we were able to meet your requirements. Thank you for recognizing our team's excellent service. Your appreciation encourages us to constantly improve our performance.We look forward to welcoming you back.Best wishes,Guest Experience Department

Dear Mark, Thanks for taking the time to share your views of your stay at our hotel.We do our best to ensure that every guest feels welcome and satisfied during their stay, and our team members will always go that extra mile to meet your expectations! Your mention of our quality service will inspire us all to continue with our efforts to uphold our high standards.We hope you'll be back soon for another great visit. All the best.Laura DíazGuest Experience Manager

Dear Danai, Thank you for taking the time to share your review.Please accept our apologies for any inconvenience. We have considered your feedback and have addressed this with our management team to ensure that your concerns are dealt with. Thanks for your feedback we're always grateful so that we can make your next stay even better. Rest assured that we have also noted your feedback regarding the pool and are also sorry for the disturbance you experienced during breakfast; we appreciate your comments and will use these to identify areas that need attention.We look forward to welcoming you back for another pleasant experience. Best regards,Laura DíazGuest Experience Manager

Dear Guest, Thank you for this great review.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We look forward to seeing you again very soon. Best wishes,Laura DíazGuest Experience Manager

Hi there, Thanks for taking the time to share your feedback.We are truly sorry to learn about the issues you faced with the air freshener and cleaning products used in our hotel. We understand that some guests may have sensitivities to certain scents and chemicals, and we apologize for any discomfort this may have caused you during your stay.Please know that we take all feedback seriously and will discuss your concerns with our housekeeping team to ensure that we are mindful of our guests' needs and preferences. We are committed to providing a comfortable and enjoyable stay for all our guests, and we will continue to work on improving our services.We can't wait to see you on a future visit.Best regards,Laura DíazGuest Experience Manager

Dear Viviane, Thank you for sharing your experience with us. We are glad to know that you had a wonderful stay in our hotel. Looking forward to receive you again soon.

Estimado José, Muchas gracias por compartir su experiencia con nosotros. Nos alegra saber que nuestro equipo le hizo sentir como en casa y que disfrutó de nuestras instalaciones. Esperamos volver a verles de nuevo muy pronto en INNSiDE Palma Bosque.