The hotel staff are not helpful and are quite rude. They have long conversations with people in Spanish when they can see a queue of guests waiting for their attention. It might help to have a couple of people at the reception at the same time.
We booked 2 rooms and one was extremely small, it was supposed to be for 3 people but was way too tight and it was clear that the sofa bed had been crammed in there - we had to squeeze against the wall to get past. The electricity in the second room went out in the morning, despite the key being in. As we were going to check out after breakfast, we did ask for this to be looked at, although the staff were aware of the issue.
During breakfast, many of the items had finished and were not replaced, we went when there was still 1.5 hours left. A staff member came running at me and my family and said we could not sit near the window because it was the bar area, although there was no signs for this and she could see that we had already started eating. She then rung the reception to tell them about us sitting in this area, which we later got questioned about. We seriously did not kbow it was a restricted area and as a family of 5, this was the only area with a table big enough for us.
The rooms have no tea or coffee for making hot beverages and also no kettle. The plug sockets are not near the beds.
One thing I really liked was the free use of a computer and printer in the reception area.