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Reviews of Candlewood Suites Macon, an IHG Hotel

2.5 out of 5
Candlewood Suites Macon, an IHG Hotel
3957 River Place Drive, Macon, GA

Reviews

8.6

Excellent

Rating 10 - Excellent. 274 out of 511 reviews" "
Rating 8 - Good. 147 out of 511 reviews" "
Rating 6 - Okay. 51 out of 511 reviews" "
Rating 4 - Poor. 19 out of 511 reviews" "
Rating 2 - Terrible. 20 out of 511 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

7.2/10

Amenities

8.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

4/10 Poor

Araceli

Stayed 1 night in Apr 2024

8/10 Good

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Anthony

Travelled with family
Liked: Staff & service, amenities
Stayed here before reasonably priced.
Stayed 1 night in Jan 2024
Response from ZGreene on 8 Feb 2024
Dear Anthony,Thank you for your feedback. We appreciate your business.

8/10 Good

Robert

Liked: Cleanliness, staff & service
The property is aging and could use some upgrade , but the price point is good and the rooms have an efficiency style kitchen so a guest could do basic cooking. No complementary breakfast but well stocked pay for pantry except no milk . At any rate, the place was clean and the bed was very comfortable. I'd stay again !
Stayed 1 night in Jan 2024
Response from ZGreene on 8 Feb 2024
"Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.Sincerely,

2/10 Terrible

Elizabeth

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
My room smelled SO bad
Stayed 1 night in Jan 2024
Response from ZGreene on 8 Feb 2024
Dear Elizabeth,Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.

2/10 Terrible

Kirk

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
The room’s electrical service was jury-rigged on a “master switch” labeled on the wall. So either all lights are on or all are off. In other words, you can’t turn off an individual light once on. The 1982-style refrigerator ran like a freight train in the room. I just unplugged it to get some peace. The front desk attendant literally had a marijuana hoodie on although he was very nice. Was otherwise clean. Surprised IHG allows this type of property to represent them. Apparently so, and so I will look at other than IHG properties for my future stays. Plenty of other options in Macon so avoid this one.
Stayed 1 night in Dec 2023
Response from ZGreene on 8 Feb 2024
Dear Kirk,Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.

10/10 Excellent

Peter

Stayed 1 night in Dec 2023
Response from ZGreene on 8 Feb 2024
Dear Peter,Thank you for taking the time to share your feedback. I am delighted you had a great say and look forward to seeing you again in the future.

10/10 Excellent

Rhonda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from ZGreene on 8 Feb 2024
Dear Rhonda,Thank you for your feedback. We certainly appreciate your business and look forward to seeing you again in the future.

8/10 Good

Robert

Liked: Staff & service, property conditions & facilities, room comfort
OK in Macon
I liked the area and loved the in- room cooking facilities. Housekeeping was lax and needs improvement. I did not complain about this, as it was Christmas, but I would have otherwise. Overall, it was just fine, and the staff were generally very friendly.
Stayed 3 nights in Dec 2023
Response from ZGreene on 8 Feb 2024
Robert,Thank you for taking the time to share your feedback. We certainly appreciate your business.

10/10 Excellent

Paula

Stayed 1 night in Nov 2023
Response from ZGreene on 8 Feb 2024
Dear Paula,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,

8/10 Good

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to restaurant's, convenient location
Stayed 1 night in Nov 2023

4/10 Poor

Patsy, Deltona

Travelled with family, Travelled with pets, Travelled with group
Disliked: Staff & service, amenities, property conditions & facilities
The property itself could use some updating, but what stood out most was that while being pet-friendly, the staff was lacking. Allow me to explain: our dog had an accident on the bed and we called down to ask for a change of sheets and bedding, etc. We were advised to take the bedding to the laundry facility and wash it ourselves!!! We spent all night going back and forth to check on the laundry, to make sure items were cleaned and dried. When I say ALL NIGHT, I am NOT joking. It took forever to get the bedding dry. I just don't think I will ever stay at a Candlewood or IHG facility again. Left us feeling tired and just not happy about our stay. NEVER been treated that way before while traveling with our dog.
Stayed 1 night in Nov 2023

8/10 Good

Erica

Stayed 3 nights in Nov 2023
Response from ZGreene on 8 Feb 2024
Erica,Thank you for sharing your feedback. We appreciate your business and look forward to seeing you again in the future.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

robin, Cheboygan

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff, quiet atmosphere, good location
Stayed 1 night in Nov 2023

10/10 Excellent

roberta

Travelled with family, Travelled with pets
Very clean. Extremely friendly front desk fellow! Nice arrangement in room. Pleased.
Stayed 1 night in Oct 2023

10/10 Excellent

Caroline

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable clean and easy stop on a southern road trip!
Stayed 1 night in Sep 2023

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Ashfaque

Stayed 3 nights in Sep 2023

10/10 Excellent

Paulo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very cleaning
Stayed 3 nights in Sep 2023

6/10 Okay

Michael

Business traveller
Liked: Cleanliness, property conditions & facilities
What's with the large dog barking at you with the night shift desk person? Gangs of young men hanging outside (drinking) in the parking very late into the night.
Stayed 3 nights in Jul 2023

10/10 Excellent

KeAAndria

Liked: Cleanliness, staff & service, property conditions & facilities
Me and my boyfriend has stayed at this property twice. We definitely enjoy staying at this place. It’s very clean. They also have a store with everything in it. The staff is so amazing. This is our spot for now when we come out of town. I was very satisfied and impressed.
Stayed 1 night in Jul 2023

10/10 Excellent

Lea

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023

6/10 Okay

Michael

Business traveller
Liked: Staff & service
The place is getting worse. The pool area was not regularly cleaned up and the guests were happy to leave it a mess. There was dog mess outside the elevator. TV went out for an entire evening and night. They didn't honor my request for a low floor even though I booked well in advance. I'll be looking for another place for my stays in Macon.
Stayed 2 nights in Jun 2023

10/10 Excellent

Kristienne

Stayed 1 night in Jun 2023

4/10 Poor

Jose

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not good
Stayed 1 night in Jun 2023

10/10 Excellent

Jay

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Check in was a breeze and the staff were all very friendly and helpful. The property was clean inside and out with a nice pool and a nice grilling area with weber gas grills. I will definitely be staying here again.
Stayed 1 night in May 2023

10/10 Excellent

Michael

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
My "go to" hotel when staying on business in Macon. Great rooms, best of staff, property well maintained.
Stayed 2 nights in May 2023

10/10 Excellent

Ronald

Travelled with family, Business traveller, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay
Stayed 1 night in May 2023

10/10 Excellent

Craig

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The property was wonderful!!! Staff was exceptional!!!! VERY clean and well kept property!!! Would definitely recommend!!!!
Stayed 1 night in Apr 2023

10/10 Excellent

Delia

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean and staff was nice.
Stayed 1 night in Apr 2023

6/10 Okay

Breanna

Liked: Staff & service, property conditions & facilities
Disliked: Amenities
Stayed 1 night in Apr 2023

8/10 Good

Anthony

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was great
Stayed 1 night in Apr 2023

2/10 Terrible

Tom

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
2nd Bad Stay at Macon Candlewood. Will not return
2nd time we have stayed here. It's very annoying that no one is EVER at the front desk. They hide behind space, don't acknowledge you. Found a roach and someone's glass under the bed.
Stayed 2 nights in Mar 2023

10/10 Excellent

Teresa

Stayed 2 nights in Mar 2023

2/10 Terrible

Vince

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
I arrived at 2:35 to shower, get dressed and attend an event at 5. The person not at the desk who I had to call on a phone, told me there were no clean rooms and she did not know when my room would be available, but she would call me. I went to another hotel next door and got a room. The Candlewood Suites never called to tell me my room was available and they refused to refund my money although I stayed somewhere else. They breached the contract, (no room) and kept my payment. THEY ARE DISHONEST THIEVES.
Stayed 1 night in Mar 2023

10/10 Excellent

Aaron

Liked: Cleanliness
location it was easy to get on and off the interstate. Restaurants were in walking distance.staff immediately took care of any problem I had. The building was clean and quiet.
Stayed 2 nights in Mar 2023

10/10 Excellent

Michael

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Nice place to stay.
Stayed 3 nights in Mar 2023

10/10 Excellent

Roxanne

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and receptionist very welcoming
Stayed 1 night in Mar 2023

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Much better Macon hotel than others in the areia
Excellent service, very nice room. I will stay there again
Stayed 1 night in Mar 2023

10/10 Excellent

Michael

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, nice rooms, clean, equipped kitchen, modern, no problems with my stay. I'll be going back next time I'm in Macon.

8/10 Good

KEVIN, HUBER HEIGHTS

Travelled with partner
Liked: Cleanliness, staff & service
Rooms and TV’s need updated
Stayed 1 night in Mar 2023

10/10 Excellent

Leah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

2/10 Terrible

randy

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Room not as booked. No breakfast. Aged and run down room condition.
Stayed 1 night in Mar 2023

8/10 Good

LaDonna

Liked: Staff & service, amenities, property conditions & facilities
Nice bathtub
Stayed 1 night in Feb 2023

6/10 Okay

Steve

Travelled with family
Liked: Staff & service
Door made a bad squeak, room smelled, door key did not work well, Bed was ok
Stayed 1 night in Feb 2023

8/10 Good

Anthony

Liked: Staff & service, property conditions & facilities
Great room.
Stayed 1 night in Jan 2023

10/10 Excellent

Steven

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was perfect for what we required for our 9 day stay. Access to gym, laundry, all the food and grocery outlets very close by, even walking distance. Very quiet considering it was next to the highway and train. Staff were very friendly when we needed assistance. Hot water, great water pressure, safe parking. Definitely recommend Candlewood.

4/10 Poor

Michelle A

Travelled with family, Travelled with pets
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Felt we were bothering the staff when checking in. Had to wait awhile to be acknowledged for check in and then was unfriendly. The room’s carpet was very dated. No ice machines there. I do appreciate the property is pet friendly
Stayed 1 night in Jan 2023

10/10 Excellent

David

Stayed 1 night in Dec 2022