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Sofitel Macau At Ponte 16 - Macau Hotels
Rating: 4.5 Stars
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Sofitel Macau At Ponte 16

Rua Do Visconde Paco De Arcos, Macau - Map
 
 
"Very Good Hotel but our check-in unsatisfactory"
When we booked this hotel with Expedia several weeks before our visit we requested an earlier check-in. We have asked for earlier check-in's several times after long flights and have never before been refused. On this occasion we had been traveling for twenty hours prior to our arrival. We arrived at the desk at 1345hrs 1 hr 15 mins ahead of the normal check in time of 1500 hrs. The desk clerk advised us that our standard room was not available but if we wished to pay extra for a suite we could check-in immediately. She also launched into a promotion for a "special today only offer". We were dead tired and naturally we were not in the mood to be ambushed by an attempt to extract more money from us. We explained again that we had been up for 24hrs and traveling for 20 and that we had requested an earlier check-in many weeks ahead. Alas, the clerk repeated that a standard room would not be available until 1500. We gave up and went over to the seating area in the lobby, my wife was that tired that she laid down on the couch and immediately went to sleep. A employee soon appeared and indicated the position of my wife was unacceptable, I told him that I would not be able to wake her and we were waiting for our room. It would appear the doss house look does not appeal in a five star hotel so suprise, suprise within 5mins the desk was waving to me as our room had suddenly become available.
Traveller from Christchurch, New Zealand
This 5-star hotel overlooks the river in Macau's historic waterfront district and is a short walk Senado Square and A-Ma …More

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    92% recommended
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    From 68,143 Reviews