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Reviews of Globe et Cecil Hôtel

4 out of 5
Globe et Cecil Hôtel
21 Rue Gasparin, Lyon, Rhone

Reviews

8.4

Very good

Rating 10 - Excellent. 160 out of 357 reviews" "
Rating 8 - Good. 128 out of 357 reviews" "
Rating 6 - Okay. 44 out of 357 reviews" "
Rating 4 - Poor. 18 out of 357 reviews" "
Rating 2 - Terrible. 7 out of 357 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Peter, Philadelphia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Don’t know the name of the young woman at the reception desk the weekend evenings of 4/27-28 but she is treasure for the hotel. May she be rewarded greatly.
Stayed 2 nights in Apr 2024
Response from Marion - Front Office Manager on 2 May 2024
Dear Peter, Thank you so much for taking the time to write about your stay with us. We are glad that you enjoyed your stay with us. Your compliments are well transmitted to Samantha, who will be delighted to welcome you for another stay.Warm regards,

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing location and extremely friendly staff!
Stayed 3 nights in Mar 2024
Response from Marion - Front Office Manager on 20 Apr 2024
Dear Jennifer, Thank you so much for this great comment and recommandation ! We are so happy to hear that you enjoyed your stay at the Globe et Cecil. Warm regards,

10/10 Excellent

Philippa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Samantha- Réception on 5 Mar 2024
Chère Philippa,Nous vous remercions d'avoir pris le temps de nous laisser votre retour positif sur votre séjour. Nous espérons pouvoir vous accueillir à nouveau prochainement.

8/10 Good

Marcel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Marion - Cheffe de réception on 15 Feb 2024
Cher Marcel,Nous vous remercions sincèrement d'avoir pris le temps de partager votre expérience positive à notre hôtel. Nous sommes ravis de savoir que votre séjour parmi nous a été agréable et que vous avez apprécié notre service et nos installations.Nous espérons avoir le plaisir de vous accueillir à nouveau dans un proche avenir et de vous offrir un autre séjour exceptionnel.

8/10 Good

Victoria

Liked: Cleanliness, staff & service, property conditions & facilities
The room door blocked no sound and i was next to the laundry room and staircase, meaning late nights and early mornings for me. I was on the lowesr floor meaning every flush in the nighr came through my room. Other than the noise, i couldn't fault it. Id willingly come back
Stayed 2 nights in Dec 2023
Response from Marion - Front Office Manager on 8 Dec 2023
Dear Victoria, Thank you for sharing your experience with us. We appreciate your feedback and apologize for any inconvenience caused by the noise disturbances. We'll certainly look into ways to address this issue to ensure a more comfortable stay for our guests in the future. We're glad to hear that, despite the noise, you would be willing to come back. We value your patronage and hope to have the opportunity to welcome you again for a more restful experience

10/10 Excellent

Kurt

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Solid 9 out of 10!
The corridors are in need of sprucing up but the accommodation overall was very good, service too. Breakfast is a bit of a squeeze and disorganised!!
Stayed 2 nights in Nov 2023
Response from Marion - Front Office Manager on 8 Dec 2023
Dear Kurt, Thank you for sharing your feedback with us. We're pleased to hear that you found the overall accommodation and service very good. We appreciate your observation about the corridors and breakfast, and we'll certainly take it into consideration as we strive to enhance our guest experience. We hope to have the opportunity to welcome you back in the future."

10/10 Excellent

Kadri

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly & helpful staff, and great location.
Stayed 3 nights in Nov 2023
Response from Marion - Front Desk Manager on 18 Nov 2023
Dear Kadri,Thank you so much for your kind words! We are delighted that you enjoyed your stay with us. We hope to welcome you again soon.Best regards,

6/10 Okay

Andrew

Business traveller
Disliked: Room comfort
Very loud all night and from 6am porter crashing around with trollies
Stayed 1 night in Nov 2023
Response from Marion - Front Office Manager on 18 Nov 2023
Dear customer,Thank you for sharing your feedback. We're sorry to hear that your experience wasn't entirely satisfactory. We take your comments seriously and will do our best to improve.Best regards,

10/10 Excellent

Kadri

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Friendly staff.
Stayed 3 nights in Oct 2023
Response from Front Desk on 2 Nov 2023
Dear Kadri, Thank you for your kind words! We're delighted to hear that you enjoyed our great location and found our staff to be friendly. We hope to welcome you back soon. Kind Regards

8/10 Good

Frank

Travelled with family
Very friendly and helpful staff. Tagged and kept our luggage for us after checkout. There was a lamp hanging in our room with a frayed cord which we disconnected do that we didn’t trip over it in the dark. Getting in and out of the shower was tricky as the platform we had to step on to get in was very slippery.
Stayed 1 night in Oct 2023
Response from Marion - Front Office Manager on 26 Oct 2023
Dear Fran, A big thank you for your positive feedback following your stay in our hotel! We are delighted that you had a pleasant time with us. Your comments are well taken into account, and are valuable to improve our services. Best regards,

6/10 Okay

Steve

Short staffed st breakfast
Stayed 2 nights in Oct 2023
Response from Marion - Front Desk Manager on 14 Oct 2023
Thank you for taking the time to share your thoughts online. We are sorry that your stay did not fully meet your expectations.You can rest assured that your comments will be taken into consideration and escalated to the direction of Les Aubergistes Lyonnais. Sincerely,

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tres bon!
Great location in the middle of Lyon, easy walk to the Old Town. Friendly staff, comfortable beds.
Stayed 2 nights in Oct 2023
Response from Marion - Front Office Manager on 11 Oct 2023
Dear Diane, Thnak you so much for taking the time to write this praising comment ! We are glad that your did enjoy your stay at the Globe et Cecil.Best regards,

8/10 Good

stephane

Travelled with group
Liked: Staff & service
old hotel next the old town
this is an old and well place hotel but you need to know your way arround as no concierge. rooms are tiny and bathroom old. it is more an 3 star than 4 star hotel. staff is pleasant but don't ask them to book a restaurant as they forgot to do it for us and i had to imporovise.
Stayed 1 night in Sep 2023
Response from Marion - Front Office Manager on 1 Oct 2023
Dear Stéphane, Thank you for sharing your feedback with us. We appreciate your comments regarding our historic hotel and we apologize if the room size and bathroom didn't meet your expectations.We value your input and hope to have the opportunity to provide a more enjoyable experience should you choose to stay with us again in the future.Best regards,

10/10 Excellent

jody

Stayed 1 night in Sep 2023
Response from Marion - Front Office Manager on 24 Sept 2023
Dear Jody,Thank you so much for your wonderful review! We truly appreciate your support and are delighted to know that you had such a fantastic experience with us. Your feedback is invaluable to us, and we look forward to welcoming you back in the future.

10/10 Excellent

Yasmine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super friendly staff. Very cute boutique hotel. Great lobby and very nice rooms. Perfect location.
Response from Marion - Front Office Manager on 25 Aug 2023
Dear Yasmine, Thank you so much for this comment full of praise ! All the staff is glad to receive feedback like this one. We are looking forward to welcome you again,

10/10 Excellent

Gail

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff was exceptionally helpful and friendly. Excellent location. Well cared for hotel.
Stayed 2 nights in Jul 2023
Response from Edith, Front Desk on 22 Jul 2023
Dear Gail, Thank you for this nice review,It will be a pleasure to see you againBest regards,

8/10 Good

CHIARA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyable Stay
Very pleasant stay. Hotel staff especially, front desk very helpful and welcoming. Great location making it easy to walk to many nearby shopping and eating areas.
Stayed 3 nights in Jul 2023
Response from Edith, Front Desk on 22 Jul 2023
Dear, Thank you for this warm review. It will be a pleasure to welcome you again. Best regards,

10/10 Excellent

Jess

Stayed 1 night in Jul 2023
Response from Front desk on 5 Aug 2023
Dear Jess,We thank you for your good note.We hope you have a nice stay with us and hope to welcome you again soon.Kind Regards,

8/10 Good

CHIARA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyable stay
Staff, especially at reception were amazing. Really appreciated their caring and helpful disposition
Stayed 3 nights in Jul 2023
Response from Edith, Front Desk on 14 Jul 2023
Dear Chiara, We want to thank you for taking time to let a review. Your comment means a lot to us.It will be a pleasure to see you soon. Best regards,

10/10 Excellent

Melanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel in a central location for exploring Lyon. Wish there was a fridge in the room with kettle/tea facilities and some lotion in the bathroom. The staff were lovely and the room and bed were very comfortable. Perfect for a short stay in the city.
Stayed 1 night in Jul 2023
Response from Edith, Front Desk on 14 Jul 2023
Dear Melanie, We want to thank you for taking time to let a review. It will be a pleasure to see you againBest regards,

6/10 Okay

Ken

Stayed 1 night in Jun 2023
Response from Marion - Front Desk on 8 Jul 2023
Good Morning, Thank you for taking the time to rate us online. This is important fos us to have feed backs and we appreciate it. Best regards,

8/10 Good

Jason

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2023
Response from Marion - Front Desk on 8 Jul 2023
Dear Jason, Thnak you for taking the time to give us a nice rating online. We are happy to hear that you enjoyed your stay at the Globe et Cecil. Looking forward to welcome you again,

8/10 Good

Paula

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent staff!
Breakfast was excellent. Staff was always attentive. Hotel had sent me an email before I arrived asking preferences for my stay and it was as if they didn’t read my answers. All issues were addressed, but I had been impressed with the effort to streamline and 3cpedite my choices.
Stayed 3 nights in Jun 2023
Response from Marion - Front Desk Manager on 27 Jun 2023
Dear Madam, We would like to thank you for taking the time to write about your stay. We did read your answer to our email, asking for twin beds and a room away from the elevator. When you arrived, you had a room matching your request, but you told us afterward that you also wanted a shower instead of the bathtub and the air vent pointing directly on the bed. We could have answered those requests if we knew before. We did our best to find another room, even though the hotel was fully booked.Best regards,

10/10 Excellent

Éric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Edith, Réceptionniste on 18 Jun 2023
Bonjour Eric, Nous vous remercions pour votre belle note,Au plaisir de vous revoir chez nous. Bien cordialement,

10/10 Excellent

Julian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff were sharp, quite attentive and helpful, plus very fluent in English. Lobby and dining area are quite hospitable and well decorated in a charming mostly modern motif. Location is superb in Central Lyon. Parking is not available on site but garage parking is close by even though the maze of one way streets can be frustrating to get there. Bed was very comfortable and room was remarkably quiet. Would likely re-book there for a future trip,
Stayed 3 nights in Jun 2023
Response from Edith, Réceptionniste on 18 Jun 2023
Dear Julian, We want to thank you for this warm review. It is nice to know than you spend a great time with us. It will be a pleasure to see you again. Best regards

10/10 Excellent

fernanda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing location . Beautiful decoration . Great restaurant
Stayed 2 nights in Jun 2023
Response from Edith, Réceptionniste on 18 Jun 2023
Dear Fernanda, Thank you for taking time to let a nice review,It will be a pleasure to see you again, Best regards,

10/10 Excellent

Mary-Beth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable, clean, conveniently located. Comfortable bed. Pleasant and friendly staff
Stayed 1 night in May 2023
Response from Marion - Réception on 20 May 2023
Dear Mary BethThank you for your positive feedback! We're glad to hear that you found our accommodations comfortable, clean, and conveniently located. It's great to know that you enjoyed our comfortable beds and had a pleasant experience with our friendly staff. We appreciate your review and look forward to welcoming you back in the future.

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great botique hotel in an excellent location. Staff was fantastic and helpful.
Stayed 4 nights in Apr 2023
Response from Marion - Front Desk on 17 Apr 2023
Dear James, Thank you very much for this nice comment ! We are happy that you appreciate the service of our staff, dedicated to make your stay unforgettable.Best regards,

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended
We stayed at this charming boutique hotel for two nights. The room (625) was beautiful, newly renovated with excellent attention to detail. All staff went above and beyond with professionalism and friendliness. I highly recommend this wonderful hotel in a great location, short walk to wonderful restaurants and the beautiful old town.
Stayed 2 nights in Mar 2023
Response from Edith - Front Desk on 5 Mar 2023
Dear John, We want to thank you for this nice review. It will be a pleasure to see you again, Best regards,

8/10 Good

Andy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2023
Response from Marion - Récéption on 7 Mar 2023
Bonjour, Nous vous remercions d'avoir pris le temps de laisser un avis sur votre séjour ! Nous sommes ravis que vous ayez apprécié notre établissement. Au plaisir de vous recevoir de nouveau,

10/10 Excellent

Joanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommend
The hotel was very nice. The room was nice, the staff friendly and helpful and the location was excellent.
Stayed 3 nights in Oct 2022
Response from Edith, Front Desk on 12 Nov 2022
Dear Joanne, We want to thank you for you nice review, It will be a pleasure to welcome you again soon.Best regards,

10/10 Excellent

Natalia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

4/10 Poor

Danielle

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Was disappointed with the room, towels(hard and damp), size of shower, no telephone in the room. The first floor was very nice but the third floor smelled all the way to the room and wasn’t any 4 star like room I’ve ever seen.
Stayed 2 nights in Sep 2022
Response from Marion - Front Desk on 10 Oct 2022
Dear Danielle, We are sorry that our hotel did not meet your expectations. We would have liked to be informed of your deception on site, in order to propose a suitable solution. Be sure that your comments are sent to the relevant departments.Regards,

10/10 Excellent

Kenneth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, super clean, and friendly staff. Wish we could have stayed longer.
Stayed 1 night in Aug 2022
Response from Marion - Front Desk on 26 Sept 2022
Dear Keneth, Thank you very much for taking the time to write about your stay. We are glad that you enjoyed your stay with ! Best regards,

10/10 Excellent

michael

Stayed 2 nights in Aug 2022
Response from Marion - Front Desk on 24 Nov 2022
Dear Michael, Thank you so much for taking the time to share about your stay with us. We are glad to know that you enjoyed your stay with us. Warm regards,

10/10 Excellent

Anne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff and room were great.
Stayed 2 nights in Aug 2022
Response from Marion - Front Desk on 7 Aug 2022
Dear Anne, Thank you so much for this nice comment. We hope to see you again very soon at the Globe et Cecil Hotel.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Location
Great location. The bed could have been bigger and the air conditioning struggled to keep the room cool in a very hot Lyon.
Stayed 2 nights in Jul 2022
Response from Marion - Front Desk on 30 Jul 2022
Dear John, Thank you so much for taking the time to rate us online. We took goog note of your remarks. We hope to see you again very soon !

10/10 Excellent

Ann Marie Bennett

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Charming little hotel
Great Staff. The Restaurant was amazing, highly recommend doing a lunch there. Loved the location and charm of the place
Stayed 3 nights in May 2022
Response from Marion - Front Desk on 18 Jun 2022
Dear Ann Marie, Thank you so much for your nice review ! We hope to welcome you again very soon.

10/10 Excellent

Stacey

Stayed 2 nights in May 2022
Response from Marion - Front Desk on 16 May 2022
Dear Stacey, Thank you so much for taking the time to rate our hotel online. We are glad that you enjoyed your stay and would love to welcome you again.

10/10 Excellent

Jay, BAKERSFIELD

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Showerbath lovely, but a bit tricky for old Americans like us. A wonderful hotel close to so much.
Stayed 2 nights in Apr 2022
Response from Marion - Front Desk on 16 May 2022
Dear Jay, Thank you so much for taking the time to rate our hotel online. We are glad that you enjoyed your stay and would love to welcome you again.

10/10 Excellent

Moshe

Stayed 3 nights in Apr 2022
Response from Marion - Front Desk on 16 May 2022
Dear Moshe, We would like to thank you for your rating. We would be pleased to welcome you again very soon !

6/10 Okay

Christine, Marine on St. Croix

Business traveller
Liked: Cleanliness, staff & service
Disliked: Amenities
Avoid room 22 you have a view of a wall and no natural light- depressing. Wifi connexion was bad. Otherwise comfortable and charming place.
Stayed 2 nights in Mar 2022
Response from Marion - Front Desk on 20 Mar 2022
Dear Madam, Thank you for your review. We are glad that you enjoyed our hotel and service. We hope to welcome you again soon in Lyon !

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, charged for the cookies.
Stayed 2 nights in Dec 2021
Response from Marion on 7 Jan 2022
Dear Sir, Thank you for sharing your feedback about your stay. We are glas that you enjoyed our central location, ideal to visit Lyon. About our cookies and other home-made snacks, they are not free of charge, but the price is displayed next to it. We really hope that you enjoyed your time with us. See you soon,

8/10 Good

FAY

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly front desk service, central location for nice restaurant and shopping area
Stayed 1 night in Sep 2021

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely Hotel
Great staff, great location, nice and comfortable room, nice bar and patio. Will definitely return. It’s my favorite hotel in Lyon.
Stayed 2 nights in Aug 2021

6/10 Okay

Christine

Disliked: Cleanliness
Security lacking
Keys have to be left at reception. On several occasions when we asked for the key to our room it was given to us without verifying that we were the people registered for that room.
Stayed 3 nights in Jul 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021

10/10 Excellent

Antonia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ideal in every way
Perfect location, amazing restaurant, super confortable room, very friendly staff. I would definitely stay here again the next time I am in Lyon.
Stayed 2 nights in Aug 2020

10/10 Excellent

Dianne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff. Clean. Central Location
Stayed 6 nights in Aug 2020

10/10 Excellent

Sarah, Kansas City, USA

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very near to Place Bellacour and convenient for walking around old town Lyon. The staff were extremely helpful and all of them seemed to speak English, which was very helpful for me as a visitor from the U.S. I had a great experience staying here. Old town Lyon is truly beautiful.
Stayed 2 nights in Jan 2020