2/10 Terrible
Yiming
27 Apr 2024
Disliked: Staff & service, amenities, property conditions & facilities
I have never experienced such carelessness from any hotels I ever stayed. Asked to pay $35 pp for the second person which is double of the price mentioned on Expedia. Reported aircon not working immediately got in to the room at 10pm, after 9 phone calls and 3 hours waiting, with the front desk kept lying “our stuff is waiting outside”, they finally changed my room at 1:15am. Reported to manager and I had no response, reported again on the next day, no response, reported to Expedia and Expedia contacted them, again no response. They just don’t care. Can’t believe this is a five star hotel. BTW the hotel is huge you will need to walk 10 minutes to get to the reception and we really can’t find our path at night so had to call and wait. Card stopped working the next day and had to walk there and back, 30 minutes and I was so exhausted due to lack of sleep at the previous night. Please stay away! This is my true experience.