Ratings based on 46 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
96% of guests recommend
3.9 Room cleanliness
4.0 Service & staff
3.4 Room comfort
3.8 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified travellerfrom Stamford, CT

Undelivered expectations

Posted 07-Oct-2014
Pros: Not much.
Cons: make sure that all staff speak English. Remove false or misleading information on their website. Invest in new elevators. Improve the food offerings
Location: I just go to the sanctuary as I have been for the last ten or more years.
Hotel website says WIFI and Parking offered. As soon as we arrived we were told that WIFI was only available in the lobby and bar and that there was no parking available. We looked and the small parking facility across the lobby and it was extra full. They suggested a public park across the street for a daily fee. I tried their WIFI and it didn't have enough bandwidth to allow a Skype call in or out. I logged into my office and was interrupted 244 times in one hour. There are no electrical plugs in the lobby or bar. We had dinner there one evening. The food and presentation were not appetizing at all. You and one luggage could take the elevator, followed by your spouse and the other luggage after climbing a set of stairs. Then you switch to another elevator, (same dimensions) to get to your floor. You need to request an outside line to make a call, and checkout is 9:00 AM. Definitely not going there again! For a couple of euros more Panorama is a much better facility and the food and service were great.
5 out of 5
for Everyone
by A verified travellerfrom sydney

Great location and wonderful buffet dinner

Posted 24-Sep-2014
Pros: Location and dinner
Location: Grotto and basilica nearby
Recommend it Great location and wonderful buffet dinner. Great restaurants and souvenir shops around the corner
5 out of 5
by Sitparanfrom London

Fantastic Service

Posted 25-Aug-2014 on Hotels.com
4 out of 5
by MFfrom Ontario, Canada

Nice & convenient

Posted 19-Aug-2014 on Hotels.com
Our hotel stay was nice & the location of the hotel was very convenient. We had two rooms - both rooms were clean although our room with a double bed had a shower stall that was fairly small. Hotel employees at the reception desk were helpful & polite. Overall worth the money we paid (at a discounted price).
3 out of 5
for Everyone
by A verified travellerfrom London

Close to the grotto.

Posted 13-Aug-2014
Pros: It is near the grotto of Lourdes which ideal for us seniors.
Location: It's ideal cause near restaurants.
We had problem with the hot water. When the shower the hot water runs out. Also we cannot regulate t he not water
4 out of 5
for Everyone
by A verified traveller

Nice hotel, close to Grotto

Posted 29-Jul-2014
Very helpful staff, parking free and wide corridors for wheelchair access
4 out of 5
by A verified traveller

This traveller left a rating score only Posted 28-Jul-2014 on Hotels.com
3 out of 5
for Everyone
by A verified travellerfrom Sri Lanka

Hotel was decent and very close to the entrance.

Posted 12-Jul-2014
Hotel staff were courteous and helpful. Rooms are small and sometimes difficult to move when two are in the room. Proximity of the hotel is good and very close to small eateries.
4 out of 5
for Everyone
by Victorfrom Panama

Lourdes Hotel

Posted 27-Jun-2014
Pros: Its location, comfort, and the service provided.
Cons: Nothing.
Location: Consult the guide books. There is a lot to be seen, and experienced, around the Grotto and inside the Sanctuaries.
Within a short walk of the Sanctuary, this hotel is most welcoming and all the staff I encountered, especially the ones in the restaurant, gave exceptionally good service.
3 out of 5
for Couples
by Lakifrom UK

location good

Posted 09-Oct-2013
Pros: location
Checking in time although was 12 noon , we were kept waiting for, two and a half hours. Every time we enquired we were told it will be ready in 15 minutes. This went on and on. Otherwise everything was ok