Ratings based on 103 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
94% of guests recommend
3.9 Room cleanliness
3.9 Service & staff
3.4 Room comfort
3.6 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified travellerfrom Stamford, CT

Undelivered expectations

Posted 07-Oct-2014
Pros: Not much.
Cons: make sure that all staff speak English. Remove false or misleading information on their website. Invest in new elevators. Improve the food offerings
Location: I just go to the sanctuary as I have been for the last ten or more years.
Hotel website says WIFI and Parking offered. As soon as we arrived we were told that WIFI was only available in the lobby and bar and that there was no parking available. We looked and the small parking facility across the lobby and it was extra full. They suggested a public park across the street for a daily fee. I tried their WIFI and it didn't have enough bandwidth to allow a Skype call in or out. I logged into my office and was interrupted 244 times in one hour. There are no electrical plugs in the lobby or bar. We had dinner there one evening. The food and presentation were not appetizing at all. You and one luggage could take the elevator, followed by your spouse and the other luggage after climbing a set of stairs. Then you switch to another elevator, (same dimensions) to get to your floor. You need to request an outside line to make a call, and checkout is 9:00 AM. Definitely not going there again! For a couple of euros more Panorama is a much better facility and the food and service were great.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom sydney

Great location and wonderful buffet dinner

Posted 24-Sep-2014
Pros: Location and dinner
Location: Grotto and basilica nearby
Recommend it Great location and wonderful buffet dinner. Great restaurants and souvenir shops around the corner
3 out of 5
Recommended
for Families
by Delphinefrom Paris

Peut mieux faire

Posted 10-Sep-2014 on Hotels.com
Restauration chère et de qualité très moyenne. Insonorisation moyenne : cas de voisin bruyant. Chambre bien
4 out of 5
Recommended
for Families
by A verified traveller

This traveller left a rating score only Posted 29-Aug-2014 on Hotels.com
4 out of 5
Recommended
for Overnight Stay Before Destination
by A verified traveller

This traveller left a rating score only Posted 28-Aug-2014 on Hotels.com
3 out of 5
Recommended
for Families
by A verified traveller

Posted 26-Aug-2014 on Hotels.com
Notre chambre etait sous la salle de repas ,donc de 7h a 9h il n était plus possible de dormir à cause du bruit causé par les chaises tirées par la clientèle. L isolation est tres mauvaise.
5 out of 5
Recommended
by Sitparanfrom London

Fantastic Service

Posted 25-Aug-2014 on Hotels.com
Excellant
4 out of 5
Recommended
for Families
by Xavierfrom Paris

Très bon emplacement

Posted 21-Aug-2014 on Hotels.com
Très bon emplacement (à 2 minutes de l'entrée du sanctuaire). Personnel de qualité et aimable. Chambre propre. Une des serviettes n'avait pas été lavée correctement par contre. De grosses tâches. Petit déjeuner buffet correct. Café excellent !!! Repas du déjeuner et du dîner à peine correct.
4 out of 5
Recommended
for Families
by 노정해from 대한민국

좋은 위치와 좋은 아침식사

Posted 20-Aug-2014 on Hotels.com
비교적 깨끗하고 비교적 그럭저럭 별 불만 없이...
4 out of 5
Recommended
by MFfrom Ontario, Canada

Nice & convenient

Posted 19-Aug-2014 on Hotels.com
Our hotel stay was nice & the location of the hotel was very convenient. We had two rooms - both rooms were clean although our room with a double bed had a shower stall that was fairly small. Hotel employees at the reception desk were helpful & polite. Overall worth the money we paid (at a discounted price).