Ratings based on 417 Verified Reviews

They paid and stayed. We double-checked.
3.7 out of 5
82% of guests recommend
4.1 Room cleanliness
3.6 Service & staff
3.8 Room comfort
3.8 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom New York

Friendly and comfortable on the boardwalk

Posted 10-Oct-2014
Pros: The location and the staff
Cons: The TV system is really terrible and the menu for movies and TV is not user friendly. Also no information about hotel services/charges in the room.
Location: Beach, boardwalk and easy to get to restaurants.
Everyone on staff, without exception, was friendly and helpful. The room was very nice, beds very comfortable but little things did not match the the rest. The phone in the room was taken out to repair and wasn't put into the room until I questioned the absence of a room phone. The fan in the bathroom didn't work. The TV system was awkward to work. When I complained everyone attentive and helpful on finding a solution. Be careful and know that many of the amenities have extra charges. The location on the beach and boardwalk is worth the stay. I would definitely return.
5 out of 5
by A verified traveller

Ugh. Never again.

Posted 12-Sep-2014
Pros: Location.
Cons: Maintenance - both the process of notifying them and actually having them fix the problem.
Location: Long Beach is fantastic - great beach town located near NYC.
I stayed in the Allegria for one night, which was one night too many. The room's air conditioning didn't work, and I had to call maintenance three times before anyone even showed up to fix it. And then they had to come back literally three times, and still didn't get it working. The next day when checking out, the hotel's management kindly let me know that if I had any issues I would have to take them up with Expedia, they couldn't do anything to assist. So a full-price, overpriced, frustrating experience for an uncomfortable evening with very little actual sleep. I won't even go into the experience at the on-site restaurant, but that's got another several reasons to never stay here again. Unfortunately there are not any other real options for places to stay in Long Beach, so it looks like I won't be going back there anytime soon.
3 out of 5
by A verified travellerfrom S

Disappointed

Posted 09-Sep-2014
I am not hard to please . just a clean room and some basic amenities . I had to ask for basic supplies and the staff had an attitude .the television and the phone in the room did not work . i tried to let management know but they were not interested in trying to help. I left a message with Lisa, the director of sales and marketing .about my concerns .she has yet to return my phone call.
3 out of 5
by A verified traveller

Nice enough

Posted 09-Sep-2014
Hotel was ok. A lot of money for the area . Food was ok. Biggest problem was no air conditioning in our room and in most of the hotel on one of the hotest days of the year. Had to pay extra to vallet the car, $25 per night. Wouldn't go out of my way to stay there again.
2 out of 5
by A verified travellerfrom new york

Posted 04-Sep-2014
First there was a bad smell from the pluming in the bathroom ... Second The price that I paid was more than dobble from the others ..
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Connecticut

Great weekend!

Posted 02-Sep-2014
Pros: Location
Cons: It is a good hotel I have stayed there before. But when we make reservations, they should let us know in advance about pool schedule.
Location: There are bars and restaurants nearby.
My son and I stay at the hotel for three days. There were few things that we were not pleased. We were not able to use the pool due to weddings, which was very disappointed to my son. On Sunday and Monday there was no TV (cable) and the phone in the room was not working either, so we had to go down to the front desk every time we needed something. Also I was offered valet parking at $25/day which I agreed but the car was left on the street the whole time, but when I mentioned about it at the check out the fee was waived, which was nice.
1 out of 5
by A verified travellerfrom New York, NY

Power outage occurred during our stay

Posted 02-Sep-2014
Pros: Its location - that's about it.
Cons: I know its the end of summer but that's no excuse for disappointing service.
Overly priced for Labor Day Weekend. Can understand that there was a power outage but their reaction was horrendous. There was not enough toilet paper, shampoo, soap, tissue boxes, etc. Did not even offer an apology at check out for the power outage or any type of discount for the discomfort.
2 out of 5
by A verified travellerfrom Minneapolis

Not friendly

Posted 29-Aug-2014
Pros: Not much
Cons: Customer service
Location: the beach
I asked for an early checkin by 2 hours for a newlywed couple. They would not allow it and wanted to charge me $ 150 for the 2 hours. Not the place to go for a honeymoon wedding night.
4 out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel on the beach.

Posted 25-Aug-2014
Pros: The rooftop staff was awesome (Kerry) and attentive. We went to the cocktail lounge after our concert and didn't find the staff pleasant at all
Cons: I ordered a mediterranean plate at the cocktail lounge and there were about 6 tiny pita chips and 3 lg dips bowls -there was a$4 charge for more chips
Location: nice location - there was a wedding taking place at the hotel and it looked beautiful. Recommend walking on boardwalk and an outdoor concert at Jones.
We stayed at this hotel because we had a concert at Jones Beach so we ordered a car to pick us up from Long Beach Limo (great customer service and driver). The hotel was very nice and modern - although our room wasn't ready the check in staff was accommodating and pleasant and we went to the rooftop pool.
2 out of 5
Recommended
for Couples
by Nickfrom NY

Disappointed

Posted 22-Aug-2014 on Hotels.com
I booked this hotel for the night of my wedding. I chose this location because it seemed to be one of the few 'luxury' hotels offering something unique on LI that didn't require going all the way out to the Hamptons: it was beachfront and would hopefully have a nice view, and because they advertised on their website an affiliation with a nearby country club they could get tee times on. In terms of it being a luxury hotel: our room was very basic and the bed did not even have a blanket on it, just sheets. We had a suite, but one of the bathrooms did not have soap. The phone in the room did not work, and when we ordered room service for two, they brought us one fork and knife and no napkins. In terms of it being on the beach and having a nice view: I had originally booked a much more expensive room to guarantee a oceanfront view. When I got to the hotel they 'upgraded' me into a suite with out an ocean view. As I was staying for one night with just my wife, I had no need for a slightly bigger room with a living room and kitchen table and a view of the parking lot; I have that at home already. The only positive, thankfully, they remedied the extra charge for the view at checkout. And as for the golf, it took me 2 weeks of emails/calls to the concierge and the golf course to get them to acknowledge any affiliation and to make a tee time. After all that, the course canceled the tee time a day early because they never heard from the hotel. Overall very unsatisfied.