Ratings based on 465 Verified Reviews

They paid and stayed. We double-checked.
3.6 out of 5
83% of guests recommend
4.1 Room cleanliness
3.6 Service & staff
3.8 Room comfort
3.8 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified traveller

Beach Front

Posted 24-Feb-2015
Pros: Location, New, Clean
Cons: Upgraded Cable TV, Brand New Hot Water Heaters, a doorman that actually opens the door for you instead of texting and hiding from the cold.
Location: Beach Front, Transportation, Restaurants, Bars
Stayed here weekend of Feb 19th ( Which Happened to be THE Coldest days of the Year in NYC) The Hotel was very nice, great location, bars, restaurants are all nearby. THE worst part of my stay? NO NO NO Hot water for 2 days. Every call to the front desk was answered the same way, yes we know there is not hot water, let it run for an hour and see if that helps. There is also a VERY limited number of TV channels that work, (if they work at all) again, a call to front desk, and I was told engineers would reset the TV box, never worked. Saturday night we decided to stay in because it was freezing outside, and went to the hotel bar, THAT was also freezing, it had NO heat. So we lasted 2 drinks. Sunday brunch at the hotel also very nice BUT $160.00 bill for 2 people. Just for BRUNCH. Room was very modern, very clean, but extremely noisy from 6am until 9am everyday. Overall not a bad stay minus the few issues. Would I stay again? I don't know yet.
2 out of 5
by A verified travellerfrom ny,ny

The hotel was ok

Posted 17-Feb-2015
Pros: The bartender was so nice and so friendly
Cons: everything
Location: Great location and great food within walking distant
This hotel should have been called the Al A Carte hotel! Everything you asked for was of course but there will be a charge. The night we stayed it was 9 degrees out and we wanted to valet the car but they wanted $ 25.00 for the night! The lot was empty. It was crazy I would never stay here again. The TV was not working, the man came to fix it but did not solve the problem, the toilet kept running. This was the middle of winter I can not imagine what it is like in the summer. They better get there act together.
2 out of 5
by A verified travellerfrom California

Posted 30-Nov-2014
Cons: The bathroom in the room was dirty. Housekeeping didn't do their jobs making sure the toilet is clean before next guest arrives.
We forgot our charger in the room when we checked out. After calling the hotels numerous times and requested them to check if the charger is still there, we never got even return phone calls back.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom New York

Friendly and comfortable on the boardwalk

Posted 10-Oct-2014
Pros: The location and the staff
Cons: The TV system is really terrible and the menu for movies and TV is not user friendly. Also no information about hotel services/charges in the room.
Location: Beach, boardwalk and easy to get to restaurants.
Everyone on staff, without exception, was friendly and helpful. The room was very nice, beds very comfortable but little things did not match the the rest. The phone in the room was taken out to repair and wasn't put into the room until I questioned the absence of a room phone. The fan in the bathroom didn't work. The TV system was awkward to work. When I complained everyone attentive and helpful on finding a solution. Be careful and know that many of the amenities have extra charges. The location on the beach and boardwalk is worth the stay. I would definitely return.
5 out of 5
by A verified traveller

Ugh. Never again.

Posted 12-Sep-2014
Pros: Location.
Cons: Maintenance - both the process of notifying them and actually having them fix the problem.
Location: Long Beach is fantastic - great beach town located near NYC.
I stayed in the Allegria for one night, which was one night too many. The room's air conditioning didn't work, and I had to call maintenance three times before anyone even showed up to fix it. And then they had to come back literally three times, and still didn't get it working. The next day when checking out, the hotel's management kindly let me know that if I had any issues I would have to take them up with Expedia, they couldn't do anything to assist. So a full-price, overpriced, frustrating experience for an uncomfortable evening with very little actual sleep. I won't even go into the experience at the on-site restaurant, but that's got another several reasons to never stay here again. Unfortunately there are not any other real options for places to stay in Long Beach, so it looks like I won't be going back there anytime soon.
3 out of 5
by A verified travellerfrom S

Disappointed

Posted 09-Sep-2014
I am not hard to please . just a clean room and some basic amenities . I had to ask for basic supplies and the staff had an attitude .the television and the phone in the room did not work . i tried to let management know but they were not interested in trying to help. I left a message with Lisa, the director of sales and marketing .about my concerns .she has yet to return my phone call.
3 out of 5
by A verified traveller

Nice enough

Posted 09-Sep-2014
Hotel was ok. A lot of money for the area . Food was ok. Biggest problem was no air conditioning in our room and in most of the hotel on one of the hotest days of the year. Had to pay extra to vallet the car, $25 per night. Wouldn't go out of my way to stay there again.
4 out of 5
Recommended
by A verified traveller

This traveller left a rating score only Posted 08-Sep-2014 on Hotels.com
2 out of 5
by A verified travellerfrom new york

Posted 04-Sep-2014
First there was a bad smell from the pluming in the bathroom ... Second The price that I paid was more than dobble from the others ..
1 out of 5
Recommended
for Families
by Kienerfrom US

A complete disaster

Posted 03-Sep-2014 on Hotels.com
The hotel is a complete disaster. Going through the reviews it appears that people do not get the rooms they booked on a default basis. Same happened to us, instead of a Oceasn Front Suite we were told that there were no suites available anymore we were downgraded to standard room at a much higher price than published on the booking site. We had to ask at least four times in order to get a baby crip that we have requested. Staff is unqualified and not helpful at all. We still do not have a reply from the Hotel regarding the Whereabouts of our private house keys and a baby sleeping bag that we forgot in our room. The receptionist simply stated that they did no find anything, which is impossible. We are really surprised that the hotel with all the bad reviews and a terrible level of service is still being booked. We would not recommend it at all and what they do to their customers is a pure lack of respect.