Ratings based on 364 Verified Reviews

They paid and stayed. We double-checked.
3.7 out of 5
82% of guests recommend
4.1 Room cleanliness
3.7 Service & staff
3.8 Room comfort
3.9 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified traveller

Right on the Beach .. Wonderful view..

Posted 23-Jul-2014
Pros: Location, location, location..
Cons: They need to hire more staff. AC and TV was not working during my 2 day stay and when you called down stairs no one answer the phone.
Location: Again great location, you can walk to many small shops and restaurants, as well as public transportation.
I arrived at the Hotel at 2:30pm was not able to check in until 6:45pm. Not only me hotel was over booked and lobby was full of people waiting to check in. I feel Hotel staff was unorganized. They had weddings going on. and the hotel staff seemed overwhelmed..
3 out of 5
Recommended
for Everyone
by A verified traveller from Westchester NY

Should have believed the other reviews

Posted 20-Jul-2014
Pros: LOCATION, LOCATION, LOCATION
Cons: Where do i begin. Get new house keeping staff. We watched them clean ONE room for an hour and a half. Really??? Everything should be in working order.
Location: Prisitine ocean front location, bring a bike and ride on boardwalk or just take a stroll.
This hotel has an amazing location. Right on the beach and boardwalk. Walking distance from LIRR station and lots of restaurants in town. We had an Ocean Front room where the window opened to let the breeze in and the sight and sounds. WORTH IT! The hotel it self was very nicely decorated and rooms modern. But when others complained about the service they were not kidding. You could not check in until PRECISELY 4 PM - not a minute earlier. So we stood on line. Our room was not ready (what it takes more than 5 hours to clean a room) so they gave us beach passes. Nice. Came back 45 minutes later. Still no room. Gave us ONE free drink pass. Nice. Came back half hour later had a room. I think the cleaning staff has this hotel in a bind. We did not have any extra blankets, pillows, soap, towels - really what were they doing that whole time? Loved the view. Beds were comfortable. Ice machine on 6th floor did not work. Had to go to 5th floor. Phone in room did not work. Had to use phone in hall to call to front desk. This hotel has all the trappings to be a 5 star hotel if they got their act together!
1 out of 5
by A verified traveller

Close to beach and very underwhelming

Posted 16-Jul-2014
The first room we checked into didn't have AC. We called twice to have them fix it with no resolve. We finally received a new room. At 1:00am the fire alarm started beeping due to batteries and took 30 minutes to resolve. The staff is nice but not trained. There were many issues at check in and multiple people were visibly upset and one group actually left the hotel. The room could be nice, but run down. Little things like the tissue containers were old and gross. It was very disappointing and not worth the money.
3 out of 5
Recommended
for Everyone
by A verified traveller

Posted 14-Jul-2014
Check in should be at 3 not at 4 but by the time you get your room it's not until 4 30. Then the roof top pool is supposed to be open until 4:30 but the start taking all the chairs up at 4. And if the is a party going on they rope off a section of the pool area that you can not use. Also if there is a party going on at night you have no access to the roof top bar! Not good fir 730.00 a night with raxes
4 out of 5
Recommended
for Everyone
by A verified traveller

Nice and close to beach with awesome view

Posted 08-Jul-2014
Unfortunately, room was dirty when we checked in, but after that, everything was fine.
2 out of 5
by A verified traveller

Not much to do

Posted 08-Jul-2014
Air con was broken for our whole stay, there were private functions in all the bar areas most nights we were there so we had to go out of the hotel to even go for a drink!! Staff were helpful but hotel should not bar guests from using it's public areas and private functions should be in private rooms.
1 out of 5
by A verified traveller

Posted 30-Jun-2014
It sucked! Ended up leaving at 1:00AM because my room still was not ready!
4 out of 5
Recommended
for Everyone
by A verified traveller from PA

Wish I could have stayed longer

Posted 28-Jun-2014
Rooms were not available for everyone on time but rooms were nice!
2 out of 5
by A verified traveller from PA

Disappointing and very upsetting.

Posted 28-Jun-2014
Pros: The air conditioning in the 2nd room. The beds were comfortable.
Cons: The floors need to be scrubbed every day and the walls need to be bleached every day. You have to keep the grout clean or the walls will look moldy.
Location: I guess if you could afford to pay the $25 for the beach, that would have been nice. Fortunately, my son lived close by and we went to the beach the
We booked through Expedia, and even though we got a good rate, no one told us it would be $25.00 extra for 2 people to use the beach that goes along with this hotel. Also, our first room had no air conditioning. We called several times and even went to the main desk and asked for someone to fix the air and no one ever came. We even talked to the pool guy about it. He said he would get right on it. The next day we asked for a different room. We had trouble getting the television to work in this room, but they came up right away to ix it. They said we would get an upgrade-a side room that if you craned your head out, you could see the ocean. For the third night, I booked through the hotel, and they charged me more than what was agreed. My husband checked his email, saw we got 2 credit card alerts, and I had to go back to the hotel and talk to the manager about this problem. All of this while I am trying to spend some time with my son and his family. I would never stay at this hotel again, nor would I recommend it to someone else.
2 out of 5
Recommended
for Everyone
by A verified traveller from London

A dissapointing experience

Posted 27-Jun-2014
Pros: The hotel is right at the beach with easy access to the beach and boardwalk. The room was comfortable and the shower large and easy.
Cons: The lack of understanding of customer needs by most of the staff. A coffe/tea maker in the room would save having to wait 45 minutes for room service.
Location: We were only ther one night and there was nothing in the immediate vicinity.
We just wanted one day to relax by the beach but the first few hours were taken up with trying to get the air conditioning fixed in our room. There were several other things broken and missing in the room also. The staff handled the situation very poorly and by the time they had changed our room it was dark and we had to rush to dinner. The new room was lovely and our experience improved.