Standard Room, 2 Double Beds | Tempur-Pedic beds, in-room safe, desk, laptop workspace
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Reviews of Quality Inn

2.5 out of 5
Quality Inn
551 S Transit St, Lockport, NY

Reviews

7.0

Good

Rating 10 - Excellent. 141 out of 552 reviews" "
Rating 8 - Good. 173 out of 552 reviews" "
Rating 6 - Okay. 107 out of 552 reviews" "
Rating 4 - Poor. 68 out of 552 reviews" "
Rating 2 - Terrible. 63 out of 552 reviews" "

7.4/10

Cleanliness

7.6/10

Staff & service

6.6/10

Amenities

6.8/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

Carmen

Liked: Cleanliness
Stayed 1 night in May 2024

8/10 Good

Darren

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was really nice and we had an excellent stay! My son lives very convenient to this hotel, so will definitely stay in it again in the future!
Stayed 3 nights in May 2024

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Susan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very friendly and accommodating.
Stayed 1 night in Mar 2024

4/10 Poor

Teri

Travelled with partner
Liked: Cleanliness, staff & service
Curtain did not close for privacy
Stayed 1 night in Feb 2024

6/10 Okay

Monica

Travelled with partner
Disliked: Staff & service, property conditions & facilities
The room smelled like smoke. The room was freezing. Beds weren’t comfortable. Thank god I was with somebody, because I would not have felt safe checking in alone. Be cautious.
Stayed 1 night in Jan 2024

8/10 Good

Michael

Business traveller
Liked: Cleanliness, amenities
Stayed 1 night in Jan 2024

8/10 Good

Linda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

2/10 Terrible

kevin

I had to cancel and didn't get a refund
Stayed 1 night in Dec 2023

6/10 Okay

Michelle

Stayed 3 nights in Dec 2023

10/10 Excellent

Andy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

6/10 Okay

sue

Stayed 1 night in Dec 2023

8/10 Good

Rian

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet and what was paid for.
Stayed 2 nights in Nov 2023

10/10 Excellent

Alexandr

Stayed 1 night in Nov 2023

10/10 Excellent

William

Travelled with family
Liked: Cleanliness, amenities
Sink in bathroom drained very slowley,.toilet handle was broken Or loose from hinge
Stayed 1 night in Nov 2023

8/10 Good

Stacy

Very good!
Stayed 2 nights in Nov 2023

8/10 Good

sue

Stayed 1 night in Nov 2023

8/10 Good

CarrieAnn, Toronto

Stayed 1 night in Oct 2023

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not happy
Not happy with room and nothing done to correct it
Stayed 1 night in Oct 2023

10/10 Excellent

Jamie

Stayed 1 night in Oct 2023

6/10 Okay

Debbie

Liked: Staff & service
The bathroom ceiling had huge cob webs. The tub had a spot that could of been scrubbed off easily.
Stayed 2 nights in Oct 2023

4/10 Poor

Marissa

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not clean. Breakfast was sparse. Smelled like smoke in hallways.
Stayed 2 nights in Oct 2023

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

2/10 Terrible

Nagaraja

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Won’t recommend it to anyone
It’s very old building and very noisy Heater/AC gives big noise when it starts each time and disturbs the sleep Bathroom sink and tub were clocked and water won’t go properly, we have to wait until water goes away to reuse and all soap sticks to the tub walls, overall it’s not worth of the money it was charged Nothing was in breakfast except white bread, pancake mix and coffee
Stayed 1 night in Sep 2023

4/10 Poor

John

Disliked: Staff & service
Stayed 1 night in Sep 2023

6/10 Okay

Christine

Travelled with group
Liked: Amenities
We called the front desk to ask for an additional pillow and blanket. They were unable to supply.
Stayed 1 night in Sep 2023

8/10 Good

farhad

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sam was very courteous and helpful
Stayed 2 nights in Sep 2023

10/10 Excellent

Yenny

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was comfortable, well equipped and clean, just the dark curtains could be wider to cover the whole window.
Stayed 1 night in Sep 2023

4/10 Poor

DEBORAH

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The people who work there were very nice. Our room smelled like dust and the door did not close properly. Also, the toilet kept overflowing. This place is in serious need of major upgrades and remodeling. I would not advise sending anyone there until the owners of the hotel invest time and money on remodeling and fixing the issues.
Stayed 3 nights in Aug 2023

8/10 Good

Denise

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Quality Inn
The front desk clerk was young and very disrespectful. He tried not to rent to me!
Stayed 1 night in Aug 2023

10/10 Excellent

Mark A.

Stayed 1 night in Aug 2023

10/10 Excellent

Selvarajah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Reasonable price with all facilities
Stayed 2 nights in Jul 2023

4/10 Poor

karthik

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
This is two star hotel worth of 100$. Night not more than that.. old building and decent furniture.
Stayed 2 nights in Aug 2023

10/10 Excellent

James

Travelled with group
Liked: Cleanliness
Close to olcott for fishing
Stayed 1 night in Aug 2023

6/10 Okay

Steve

Travelled with family
Disliked: Property conditions & facilities
Beds need upgrading, bathroom needs minors repairs
Stayed 1 night in Aug 2023

6/10 Okay

Brad

Travelled with partner
Disliked: Amenities
Front desk staff great. Breakfast limited. Room dirty
Stayed 1 night in Aug 2023

2/10 Terrible

veeresh

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
Worst front desk service. The front desk person was not cooperative. The room which we got was having lot many issues. Bath tubs were clogged and wash basins are also clogged. Even after reporting the issues, they did not repair or exchanged the rooms. One of the worst experience I have encountered with this reservation. In future, I will not be preferring this hotel and Expedia as well for tagging with such worst quality properties.
Stayed 1 night in Aug 2023

4/10 Poor

Francisco

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Property needs an upgrade RUSH! Filthy carpet and bugs in drawers!
Stayed 2 nights in Jul 2023

6/10 Okay

Gurcharanjit

Liked: Cleanliness
Disliked: Property conditions & facilities
Clean but outdated in need of repairs. Beds were not very comfortable.
Stayed 1 night in Jul 2023

4/10 Poor

Srinivasa

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2023

6/10 Okay

David

Liked: Cleanliness
It was just OK
Stayed 2 nights in Jul 2023

8/10 Good

Kurt

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location and good value.
I have stayed here before, good value for the $. Didn’t make breakfast but it looked like it would have been good.
Stayed 1 night in Jul 2023

2/10 Terrible

Ushba

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
This hotel was extremely dirty. Staff was rude. Beds creaked.
Stayed 2 nights in Jul 2023

2/10 Terrible

Stanley

Travelled with family
We stayed in this hotels few times and liked it. This hotel needs renovations!!!! Every thing Old! Don’t believe pictures! Breakfast is only waffles!! There is no hot breakfast!! No eggs, cheese, no fruits , no bagels!!! Only the coffee was good! Carpet terrible, washrooms are better in public places!! Stay away from it!
Stayed 2 nights in Jul 2023

10/10 Excellent

Margaret

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The young gentleman at the check in desk was extremely helpful and nice
Stayed 1 night in Jul 2023

8/10 Good

Raghu

Travelled with family
Liked: Cleanliness, staff & service
Stay is good , there isn’t much breakfast options
Stayed 1 night in Jul 2023

4/10 Poor

Alex

Travelled with group
Liked: Staff & service
Disliked: Cleanliness
The hotel room was very dirty, there was trash behind both night stands and what appeared to be a popcorn kernel in the edge of the sink that fell down when I turned the water on. And a load of dust occupied every lamp in the room plus the headboard and there was a very foul odor when I arrived into the room.
Stayed 1 night in Jul 2023

8/10 Good

Aathinathan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 2 nights in Jun 2023

6/10 Okay

Thirupathi

Stayed 1 night in Jun 2023