4/10 Poor
William
20 Feb 2024
Liked: Cleanliness
Disliked: Staff & service
Not one to be repeated.
We had issues from arrival. We had to request change of a bath towel which should have been designated as sandpaper.
The room attendant was courteous and said they were having problems with their laundry provider.
We next had problems with the radiator in the bedroom. We couldn't regulate it as the control knob was turning freely.
We went to the bar and asked for help. The barman said it would take a while and they might need to check the boiler... he obviously did not know how thermostatic valves are supposed to work.
No one ever came to help us!
After several efforts involving pushing down on the knob and turning at the same time, we eventually got the radiator to shut off.
The heat in the room was stifling and we had to keep the window open for quite a while... though the window itself doesn't open out very much... we had to make do.
Even though the radiator was off, the pipes below the radiator are carrying hot water - so we were unsuccessful as getting the room to a comfortable temperature.
Though we would never stay there again, we would suggest to those who might, to not take rooms on the ground floor. The floors to the rooms above are noisey and creaking as residents move across the floor.
Soundproofing is a big issue... unless you do not mind listening to upstairs TV.
William
Stayed 1 night in Feb 2024