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Reviews of Holiday Inn Express Hotel & Suites Lancaster-Lititz, an IHG Hotel

2.5 out of 5
Holiday Inn Express Hotel & Suites Lancaster-Lititz, an IHG Hotel
101 Crosswinds Dr, Lititz, PA

Reviews

8.6

Excellent

Rating 10 - Excellent. 473 out of 946 reviews" "
Rating 8 - Good. 299 out of 946 reviews" "
Rating 6 - Okay. 103 out of 946 reviews" "
Rating 4 - Poor. 44 out of 946 reviews" "
Rating 2 - Terrible. 27 out of 946 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was nice and the room was clean!
Stayed 1 night in May 2024
Response from GM on 20 May 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express LANCASTER-LITITZ.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express!

10/10 Excellent

William, Pace

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice quiet hotel with excellent staff and a very good breakfast.
Stayed 4 nights in May 2024
Response from GM on 20 May 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express LANCASTER-LITITZ.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express!

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from GM on 4 May 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express LANCASTER-LITITZ.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express!

4/10 Poor

David

The place needs updating
Stayed 1 night in Apr 2024
Response from GM on 24 Apr 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express LANCASTER-LITITZ.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.

6/10 Okay

Ebony

Food was nasty
Stayed 1 night in Apr 2024
Response from GM on 24 Apr 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express LANCASTER-LITITZ.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.

10/10 Excellent

DEBRA

Liked: Cleanliness, staff & service, property conditions & facilities
I think it's safe and quiet, and I had a tub, which is a plus for me.
Stayed 1 night in Apr 2024
Response from GM on 24 Apr 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express LANCASTER-LITITZ.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express!

10/10 Excellent

Roshunda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, great property! Love the indoor pool! Wish the breakfast was a bit better but nice other than that.
Stayed 1 night in Apr 2024
Response from GM on 24 Apr 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express LANCASTER-LITITZ.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express!

4/10 Poor

Christina

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Air conditioner didn’t work
Stayed 2 nights in Apr 2024
Response from GM on 12 Apr 2024
Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express LANCASTER-LITITZ.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments.

10/10 Excellent

Juan, Kensington

Stayed 1 night in Mar 2024
Response from GM on 4 Apr 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express LANCASTER-LITITZ.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express!

10/10 Excellent

Corey

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quiet and clean
Stayed 1 night in Mar 2024
Response from GM on 2 Apr 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express LANCASTER-LITITZ.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express!

10/10 Excellent

Jennifer

Stayed 1 night in Mar 2024
Response from GM on 2 Apr 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express LANCASTER-LITITZ.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express!

10/10 Excellent

Emil

Travelled with family, Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Good place
Stayed 1 night in Mar 2024
Response from GM on 2 Apr 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express LANCASTER-LITITZ.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express!

8/10 Good

Reynaldo, Acton

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and quiet place, good accomodating staff, good breakfast, and nice location
Stayed 6 nights in Mar 2024
Response from GM on 2 Apr 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express LANCASTER-LITITZ.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express!

10/10 Excellent

frank

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My wife and I enjoyed a little getaway to Lititz so we could cycle the Lititz Rail Trail, the hotel more than met our expectations and we ended up with a roomy suite with a whirlpool tub, and we were able to walk to close by Isaac’s restaurant for an early dinner.
Stayed 2 nights in Feb 2024
Response from GM on 2 Apr 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express LANCASTER-LITITZ.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express!

10/10 Excellent

Candy

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Feb 2024
Response from GM on 2 Apr 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express LANCASTER-LITITZ.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express!

10/10 Excellent

Dawn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight Getaway
Hotel guest services very friendly and courteous! Gave great directions to the Fire & Ice Festival which was awesome. Beds comfortable and rooms clean - would definitely stay here agsin
Stayed 1 night in Feb 2024
Response from GM on 2 Apr 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express LANCASTER-LITITZ.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express!

8/10 Good

Joe

Stayed 1 night in Feb 2024
Response from GM on 2 Apr 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express LANCASTER-LITITZ.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express!

10/10 Excellent

Marie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
excellent staff
Stayed 2 nights in Feb 2024
Response from GM on 2 Apr 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express LANCASTER-LITITZ.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express!

10/10 Excellent

Fredrick

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff friendly, accommodating, professional, excellent experience
Stayed 1 night in Feb 2024
Response from GM on 2 Apr 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express LANCASTER-LITITZ.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express!

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 1 night in Feb 2024
Response from GM on 2 Apr 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express LANCASTER-LITITZ.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express!

10/10 Excellent

Jeff

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice location for our trip
Stayed 3 nights in Feb 2024
Response from GM on 2 Apr 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express LANCASTER-LITITZ.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express!

8/10 Good

adrian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good for the price and meet the expectations!!!
Stayed 1 night in Feb 2024
Response from GM on 2 Apr 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express LANCASTER-LITITZ.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express!

10/10 Excellent

Ruth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A convenient and easily accessible hotel when visiting family “back home” In Lititz, PA… always friendly staff. Beds and pillows need to be replaced and upgraded! Breakfast always wonderful with the best cinnamon buns anywhere!
Stayed 1 night in Jan 2024
Response from GM on 2 Apr 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express LANCASTER-LITITZ.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express!

10/10 Excellent

Damarys

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean
Stayed 2 nights in Feb 2024
Response from GM on 2 Apr 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express LANCASTER-LITITZ.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express!

8/10 Good

Edward

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Feb 2024
Response from GM on 2 Apr 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express LANCASTER-LITITZ.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express!

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from GM on 2 Apr 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express LANCASTER-LITITZ.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express!

6/10 Okay

Emily

Travelled with partner
I inquired if a courtesy room upgrade and/or late check-out could be honored. We were told these were not options unless we were enrolled in the “loyalty program.” I was hopeful 1 of the 2 options could be granted given that the hotel was not at max. capacity (and that extra hour would’ve helped tremendously, as we were exhausted)!
Stayed 1 night in Jan 2024

4/10 Poor

Alexandra

Travelled with family
Disliked: Cleanliness
Upon arrival, the toilet had human waste in it that hadn't been flushed. Clearly, it had not been cleaned after its last use. The hotel offered us some points after we outright asked if there was anything they could do but said they could not give us any money off of our bill. Not good - at the very least, I'd expect the toilet to be flushed/cleaned?! Also, the fridge was coming apart at the top, and there was water all in the bottom of it.
Stayed 2 nights in Jan 2024

8/10 Good

Jake

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly Staff
No complaints!
Stayed 2 nights in Jan 2024

10/10 Excellent

Theresa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay. Staff is friendly, everything was nice and clean. Hot breakfast was nice to have every morning. Would absolutely stay here again!
Stayed 3 nights in Jan 2024

6/10 Okay

Jadir, Trumbull

Travelled with family
Disliked: Staff & service
Front desk made me wait until 3pm to check in. I came in at 1:15pm trying to do an early check in, then was asked to come back at 3:00pm that was the time of check in. After waiting 1.5 hrs in the car I came back at 2:30pm just to see it if I could check in and the lady made me wait. She checked in another 3 people in front of me. Just ridiculous. I’m also a IHG member, in which i will definitely reconsider next time when booking hotels. Hotel is on the older side, but good to spend a night.

10/10 Excellent

Matthew

Travelled with family
Great
Stayed 1 night in Jan 2024

10/10 Excellent

Andrea

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Thomas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

2/10 Terrible

Samuel

Stayed 2 nights in Dec 2023

4/10 Poor

Christina

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Great staff. Very dated for the price point.
Let's start with the good/great: The front desk staff was top notch kind and made check in an absolute breeze. They knew all about service animals versus esa/pets, and made checking in with my medical alert dog so seamless. Can't say enough good things about them! The bed was very comfy. Room smelled clean. Bathroom was spotless and very obviously had a new walk in shower recently installed. Loved the dove products in the shower. Very eco-friendly. Breakfast was solidly good, and the breakfast area was dated, but very clean. Now the not so great: The entire place is run down. Cracked fake leather on the lobby sofa, chipped furniture in the rooms. The sink in the wet bar did not operate. The jacuzzi tub jets barely functioned (no power to them at all - they barely moved the water), and one lost an o-ring and a gasket while using the tub. The frame of the tub was also precariously nailed on. The tub itself was nice. The water was hot and I had a lovely bath...albeit sans jets. Far and away though, the most disturbing thing was that when I checked into my room, I opened the door to find that someone had been napping in the bed already. The coverlet was pulled back and there was an obvious headprint in the pillow, along with an open ink pen and a piece of plastic on the bed. This was unsettling, so I went to the front desk, where the ABSOLUTELY FABULOUS staff immediately jumped into action,took photos, changed sheets, and pulled camera footage.
Stayed 1 night in Dec 2023

4/10 Poor

Tiffany

Disliked: Cleanliness, property conditions & facilities
Hotel appears to be old and my room smelled like urine.
Stayed 1 night in Dec 2023

8/10 Good

Khrystyna

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pet friendly! Property was very accommodating for my family of 6. Room was clean and a good size for us. Only request, which was small, pls. fix or get rid of the pancake machine. So many people wanted them but it only worked when a staff member came out to readjust it. After the readjust it made one pancake, then stopped working. Just get a waffle machine.
Stayed 1 night in Dec 2023

8/10 Good

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities
Christmas vacation
Every member of the staff that we had contact with was friendly and professional. Breakfast was very nice. The room was clean and smelled fresh. The bed was very uncomfortable, however. We felt every spring in the mattress. Also, despite being there over Christmas when the temperatures were in the low to mid 30’s at night, the heat in the room was almost unbearable. We had it turned down to 60 but it still felt like it was about 75. After the first night, we actually had to turn on the air conditioning to keep the room comfortable, which seemed crazy in December in PA.
Stayed 5 nights in Dec 2023

10/10 Excellent

Edwin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Igor

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Some one committed act of vandalism to my car while I was out for 10 min. Police came after 10 Min I called.
Stayed 1 night in Dec 2023

8/10 Good

Joseph

Stayed 1 night in Dec 2023

8/10 Good

Evelyn, BayShore

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

Craig

Stayed 4 nights in Dec 2023

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Tony

Business traveller, Travelled with group
Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023

10/10 Excellent

April

Business traveller
Liked: Amenities
Very nice and clean! Friendly service. Happy employees.
Stayed 1 night in Dec 2023

10/10 Excellent

Diane

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly,helpful staff!
Stayed 1 night in Dec 2023

10/10 Excellent

Anne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient for downtown Lititz and local assisted-living homes. We were in the area visiting 98-year-old!
Stayed 3 nights in Nov 2023

6/10 Okay

Kevin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
D Did not like the pillows for a king-sized room. My pillows on my side of the bed had two pillows and one pillow case which made the pillow lumpy and uncomfortable rather than having full size pillows.
Stayed 1 night in Dec 2023