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Reviews of Sunbird Lilongwe

2 out of 5
Sunbird Lilongwe
44 Kamuzu Procession Road, Off Chilambula Road, Lilongwe

Reviews

7.8

Good

Rating 10 - Excellent. 28 out of 84 reviews" "
Rating 8 - Good. 32 out of 84 reviews" "
Rating 6 - Okay. 14 out of 84 reviews" "
Rating 4 - Poor. 7 out of 84 reviews" "
Rating 2 - Terrible. 3 out of 84 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Chantal

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel except for the food.
Stayed 7 nights in Jan 2024
Response from Gershom Chirwa, General Manager on 13 Feb 2024
Dear Chantal,Thank you for giving a review about your experience at the hotel. We have taken note of your feedback. Be assured that we are taking necessary action to ensure improved dinning experience.We are grateful for your preference to stay at Sunbird Lilongwe. We look forward to welcoming you back on your next visit.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Gershom Chirwa, General Manager on 5 Jan 2024
Dear Guest,Thank you for giving us a rating about your experience during your recent stay! We are pleased to note that you had a good experience,We appreciate your preference to stay at Sunbird Lilongwe. We look forward to welcoming you back on your next visit.Best regards,

6/10 Okay

Kerry

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Not worth the money but good location
We hoped for solid wifi and some luxury on this stay… the place is nice, but needs maintenance (eg bathroom door lock missing, mosquito nets didn’t work). The Wi-Fi kept kicking you off and you had to log in repeatedly with a code that’s not memorable. Didn’t think it was worth the money. The location is good.
Stayed 1 night in Oct 2023
Response from Gershom Chirwa, General Manager on 1 Nov 2023
Dear Kerry,Thank you for your review about your experience during your recent visit to Sunbird Lilongwe. Management has taken note of the feedback. We apologize for the unpleasant experience in the areas you have mentioned. Be assured that we will be working on improving the areas to ensure a satisfying experience.Once again thank you for the feedback and for your choice to stay at Sunbird Lilongwe. We look forward to welcoming you back on your next visit.Best regards,

2/10 Terrible

Alan

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Gershom Chirwa, General Manager on 3 Oct 2023
Dear Alan,Thank you for finding time to give a review about your experience during your visit at the hotel. We learn from your low rating that you did not have a good experience. We apologize for that. We always value the feedback as it helps us to improve. We look forward to welcoming you back on your next visit.Best regards,

8/10 Good

Abbey

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The rooms were nice and the staff was super helpful and friendly. The hotel is convenient to being in the city center. Would recommend staying her for work or tourist travel.
Stayed 4 nights in Jun 2023
Response from Gershom Chirwa, General Manager on 5 Jul 2023
Dear Abbey,Thank you for your review about your recent experience at Sunbird Lilongwe. Management is pleased to hear that you had a good experience during your stay at the hotel. We appreciate your preference to stay at Sunbird Lilongwe. We look forward to being at your service again on your next visit.Best regards,

10/10 Excellent

Ann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxed elegance, beautiful gardens
The Sunbird Lilongwe is a beautiful hotel. It has the relaxed elegance of an earlier era, with low-slung building and open corridors with view of the extensive, beautifully-maintained gardens. The rooms have been recently renovated so they are very comfortable, and there is now a gym (I tried the elliptical, which worked very well) as well as a small pool. The breakfasts are ample, with omelettes made to order, and the service is excellent. I stayed twice, once on each end of my trip to Lilongwe, and I enjoyed both visits. This is Old Town, so outside the hotel the roads are rough and sidewalks are dirt paths, but if you venture a block down to the big shopping center, the Bombay Palace also has excellent Indian food.
Stayed 1 night in Jun 2023
Response from Gershom Chirwa, General Manager on 5 Jul 2023
Dear Ann,Thank you for the review about your experience during your recent visit to Sunbird Lilongwe.Management is pleased to hear that you had a good experience during your stay on both occasions. We are grateful for your preference to stay at Sunbird Lilongwe,. We look forward to welcoming you back on your next visit.Best regards,

8/10 Good

ANDREA

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient location inq Lilongwe
This hotel is in an excellent location for business and pleasure. I found the staff to be courteous, professional and friendly. The property is a little dated but very clean and i was quite happy and comfortable in in my room
Stayed 5 nights in Jun 2023
Response from Gershom Chirwa, General Manager on 5 Jul 2023
Dear Andrea,Thank you for your review about your experience during your recent stay. Management is pleased to hear that you had a good experience. On the dated property, be assured that we are continuously refurbishing the hotel in a phased manner in order rejuvenate it to ensure a satisfying experience.Once again thank you for the feedback and for your choice to stay at Sunbird Lilongwe. We look forward to welcoming you back on your next visit.Best regards,

6/10 Okay

Mark

Liked: Staff & service
Disliked: Property conditions & facilities
Great service by the reception team Rooms are very dated Service in the restaurant was very slow Not a great location
Stayed 1 night in May 2023
Response from Gershom Chirwa, General Manager on 5 Jun 2023
Dear Mark,Thank you for your feedback. We apologize for the unpleasant experience during your visit. Be assured that your feedback will help us to work on the shortfalls to ensure that we always create a great guest experience.Thank you for preferring to stay with us. We look forward at the opportunity to host you again in future.Best regards

10/10 Excellent

Alan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023
Response from Gershom Chirwa, General Manager on 5 Jun 2023
Dear Allan,Thank you for your rating. We are encouraging by your rating. Thank you for preferring to stay at Sunbird Lilongwe. We look forward to welcoming you back on your next visit.Best regards,

4/10 Poor

Wael

Disliked: Staff & service, amenities, property conditions & facilities
Never staying there again.
Stayed 2 nights in Apr 2023
Response from Gershom Chirwa, General Manager on 5 Jun 2023
Dear Wael,Thank you for your feedback. We apologize for the unpleasant experience which you had during your recent visit. If you are free to share more information about your experience, you can send us a message on this platform so we can be able to improve.Thank you for the feedback and for choosing to stay at Sunbird Lilongwe. Best regards,

8/10 Good

Harun

Stayed 1 night in Mar 2023

8/10 Good

Douglas R

Business traveller
Liked: Cleanliness, staff & service
They double charged me for the room. I prepaid but theyvaked me to pay again when I left. How do i get my money back?
Stayed 2 nights in Oct 2022

10/10 Excellent

Brad

Business traveller
Stayed 1 night in Aug 2022
Response from Sunbird Lilongwe on 18 Aug 2022
We thank you so much for staying with Sunbird Lilongwe and we are glad that you enjoyed your stay with us. We hope to see you again soon

2/10 Terrible

Newton

Stayed 3 nights in Jul 2022

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in Jun 2022
Response from Sunbird Lilongwe on 18 Aug 2022
We thank you so much for your staying with Sunbird Lilongwe and we are glad that you enjoyed the services offered. We hope to see you again soon.

8/10 Good

THE ORDER OF ST JOHN

Stayed 2 nights in Feb 2022
Response from Gershom Chirwa, Hotel Manager on 9 May 2022
Dear THE ORDER OF ST JOHN, Thank you for being our guest and for posting your great rating. Look forward to welcoming you back at Sunbird Lilongwe. Kind regards,

10/10 Excellent

Nancy

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the lush, green and spacious gardens and the fact that my room had a patio. The birds were everywhere. I appreciated that all room entrances were from the garden instead of indoor hallways like most hotels. The staff were friendly and helpful and the restaurant had great breakfasts and dinners. It was a great place to stay for 3 weeks.
Stayed 2 nights in Dec 2021
Response from Gershom Chirwa, Operations Manager on 11 Jan 2022
Dear Nancy, Thank your for giving us feedback about your recent stay at Sunbird Lilongwe. Management is pleased to hear that you had a good experience at the hotel. We are very grateful for your choice to stay at Sunbird Lilongwe for the entire 3 weeks. We look forward to welcoming you back on your next vist. Best regards,

10/10 Excellent

Newton

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a very nice environment and safe
Stayed 2 nights in Dec 2021
Response from Gershom Chirwa, Operations Manager on 20 Dec 2021
Dear Newton, Thank you for giving us a review. We are pleased to learn that you had a good experience during your visit at the hotel. We are grateful for choosing to stay with Sunbird Lilongwe. We look forward to welcoming you back on your next visit. Best regards,

10/10 Excellent

Luc

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay was relaxing and peaceful especially when work was really involved
Stayed 7 nights in Nov 2021
Response from Gershom Chirwa, Operations Manager on 20 Dec 2021
Dear Luc Thank you for giving us weeback. We are pleased to hear that you had a goood experience at the hotel. We are grateful for you preference to stay at Sunbird Lilongwe. We look forward to welcome you back on your next visit. Best regards

6/10 Okay

Yeukai

Stayed 1 night in Nov 2021

8/10 Good

Rizia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2021
Response from Gershom Chirwa, Operations Manager on 1 Sept 2021
Dear Rizia, Thank you for giving a review for your recent stay at Sunbird Lilongwe. We are grateful for your preference to stay at Sunbird Lilongwe. We look forward to welcoming you back on your next visit.

10/10 Excellent

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly courteous staff Clean rooms in centre of Lilongwe
Stayed 1 night in Jul 2021
Response from Gershom Chirwa, Operations Manager on 16 Jul 2021
Dear our valued Guest Thank you your feedback. We are grateful for your preference to stay at Sunbird Lilongwe. We look forward to welcome you back on your next visit. Best regards,

10/10 Excellent

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
At the height of the Covid Pandemic finding friendly, efficient and welcomjng staff at this lovely oasis in hectic Lilongwe was a testament to the hotel. Centrally placed, secure and with good food all at affordable prices this is a home from home place. To be highly recommended.
Stayed 1 night in Jul 2021
Response from Gershom Chirwa, Operations Manager on 16 Jul 2021
Dear our Valued Guest, Thank you for giving us feedback about your stay. Management is encouraged by your compliments, and we are grateful for your preference to stay at Sunbird Lilongwe. We look forward to welcoming you back on your next visit. Best regards,

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Cleanliness and convenience
Stayed 1 night in Jul 2021
Response from Gershom Chirwa, Operations Manager on 16 Jul 2021
Dear Our Valud Guest, Thank you for giving us feedback about your experience at Sunbird Lilongwe. We appreciate your preference to stay at Sunbird Lilongwe, and we look forward to welcoming you back on your next visit. Best regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay at Sunbird Lilongwe is always excellent,we are treated like part of the family from the warm welcome we receive at the reception all the way to the rooms. We often go with the kids and we make sure we get the chalets facing the pool so that the kids can have access to the pool and also the children’s playground. The pool guy always has time to
Stayed 5 nights in Dec 2020

10/10 Excellent

Surfraz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice clean rooms, very comfortable
Stayed 1 night in Nov 2020
Response from Ellard Savala on 1 Dec 2020
Dear Mr. Surfraz, On behalf of the entire hotel team, I want to thank you for sharing your experiences with us during your recent stay at Sunbird Livingstonia Beach as your interest and concerns are extremely valuable to us. We are glad you enjoyed our services. It was a pleasure to have you staying with us and look forward to welcoming you back to Sunbird Livingstonia Beach.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff freindliness and the good service as well as cleanliness
Stayed 1 night in Mar 2020
Response from Ellard Savala on 3 Apr 2020
Dear Valued Guest, On behalf of the entire hotel team, I want to thank you for sharing your experiences with us during your recent stay at Sunbird Lilongwe as your interest and concerns are extremely valuable to us. Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. We are glad you found the staff to be friendly and our service to be of good standard. It was a pleasure to have you staying with us and look forward to welcoming you back to Sunbird Lilongwe.

10/10 Excellent

Bert, Glasgow

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Well maintained everything working hotel... An exception in this part of the world!
Stayed 1 night in Mar 2020
Response from Ellard Savala on 22 Mar 2020
Dear Valued Guest, On behalf of the entire hotel team, I want to thank you for sharing your experiences with us during your recent stay at Sunbird Lilongwe as your interest and concerns are extremely valuable to us. Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. It was a pleasure to have you staying with us and look forward to welcoming you back to Sunbird Lilongwe.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2020
Response from Ellard Savala on 21 Mar 2020
Dear Valued Guest, On behalf of the entire hotel team, I want to thank you for sharing your experiences with us during your recent stay at Sunbird Lilongwe as your interest and concerns are extremely valuable to us. Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. It was a pleasure to have you staying with us and look forward to welcoming you back to Sunbird Lilongwe.

10/10 Excellent

Victoria

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
just a great stay
I had an amazing stay. Service, cleanliness, good wifi, food and staff. The gym is a great new little edition
Stayed 5 nights in Mar 2020
Response from Ellard Savala on 15 Mar 2020
Dear Valued Guest, On behalf of the entire hotel team, I want to thank you for sharing your experiences with us during your recent stay at Sunbird Lilongwe as your interest and concerns are extremely valuable to us. Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. We are glad you enjoyed the Sunbird Lilongwe experience and the new addition of the gym. It was a pleasure to have you staying with us and look forward to welcoming you back to Sunbird Lilongwe.

10/10 Excellent

Kjetil

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2020
Response from Ellard Savala on 2 Feb 2020
Dear Valued Guest, On behalf of the entire hotel team, I want to thank you for sharing your experiences with us during your recent stay at Sunbird Lilongwe as your interest and concerns are extremely valuable to us. Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. It was a pleasure to have you staying with us and look forward to welcoming you back to Sunbird Lilongwe.

2/10 Terrible

Verified traveller

Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
I was taken to 3 rooms which all had problems --had to transfer to the Sunbird Capital hotel for the second night.
Stayed 2 nights in Dec 2019
Response from Ellard Savala on 27 Jan 2020
Dear Valued Guest, On behalf of the entire hotel team, I want to thank you for sharing your experiences with us during your recent stay at Sunbird Lilongwe as your interest and concerns are extremely valuable to us. Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Please note that the problem you experienced was rectified. I thank you for bringing the matter to my attention. It was a pleasure to have you staying with us and look forward to welcoming you back to Sunbird Lilongwe.

10/10 Excellent

D.Walubengo, Nairobi Kenya

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property shares a name with another, confusing. The WiFi fluctuates.
Stayed 1 night in Dec 2019
Response from Ellard Savala on 8 Dec 2019
Dear Valued Guest, On behalf of the entire hotel team, I want to thank you for sharing your experiences with us during your recent stay at Sunbird Lilongwe as your interest and concerns are extremely valuable to us. Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. I have taken note of situation you had with the WiFi services. Allow me to apologize for the inconvenience caused. Please note that measures have been put in place to rectify the issues and to ensure consistency of the WiFi. I have also take note of your concern regarding the confusing names between Sunbird Lilongwe and Sunbird Capital. It was a pleasure to have you staying with us and look forward to welcoming you back to Sunbird Lilongwe.

10/10 Excellent

Palle Aagaard

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2019
Response from Ellard Savala on 28 Oct 2019
Dear Valued Guest, On behalf of the entire hotel team, I want to thank you for sharing your experiences with us during your recent stay at Sunbird Lilongwe as your interest and concerns are extremely valuable to us. Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. It was a pleasure to have you staying with us and look forward to welcoming you back to Sunbird Lilongwe.

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
didn't like the checking in process, too slow. Internet service was also very bad. I liked the cleanliness of the room.
Stayed 6 nights in Sep 2019
Response from Ellard Savala on 7 Oct 2019
Dear Valued Guest, On behalf of the entire hotel team, I want to thank you for sharing your experiences with us during your recent stay at Sunbird Lilongwe as your interest and concerns are extremely valuable to us. Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. I have taken note of your concern regarding check in process and internet services. Allow me to apologize for the inconvenience caused. Please note that measures have been put in place to avoid recurrence and to ensure consistency of the WiFi. It was a pleasure to have you staying with us and look forward to welcoming you back to Sunbird Lilongwe.

8/10 Good

Karl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good option for Lilongwe stay over
It was good in all ways including the breakfast. The best of many places I stayed in during my many hotel nights spendt in Malawi during the last 3 years
Stayed 1 night in Sep 2019
Response from Ellard Savala on 30 Sept 2019
Dear Valued Guest, On behalf of the entire hotel team, I want to thank you for sharing your experiences with us during your recent stay at Sunbird Lilongwe as your interest and concerns are extremely valuable to us. Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. It was a pleasure to have you staying with us and look forward to welcoming you back to Sunbird Lilongwe.

8/10 Good

Rob

Business traveller
Liked: Cleanliness, staff & service, room comfort
Reasonable business hotel
The staff were very friendly and helpful and the hotel generally clean. The room was also nice and generally comfortable. Some areas that could be improved are the internet, fitness options and the coffee! Internet logs you out if your phone or laptop is on standby. This means you miss messages and Skype calls. There is a pool but it’s quite small and no gym. Breakfast was reasonable but let down by lack of decent coffee. There are some good restaurants in walking distance so worthwhile if you need to be in the area
Stayed 6 nights in Aug 2019
Response from Ellard on 9 Sept 2019
Dear Valued Guest, On behalf of the entire hotel team, I want to thank you for sharing your experiences with us during your recent stay at Sunbird Lilongwe as your interest and concerns are extremely valuable to us. Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. I have taken note of concern regarding internet, fitness options and the coffee. Allow me to apologize for the inconvenience experienced. Please note that measures have been put in place to rectify the issues and to ensure consistency of the WiFi. As for the gym, we are glad to inform you that the gym will be ready by 5th October 2019. It was a pleasure to have you staying with us and look forward to welcoming you back to Sunbird Lilongwe.

8/10 Good

DLeek, Nottingham

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer service was thd best I've ever come across in Malawi. Very helpful and friendly staff
Stayed 1 night in May 2019
Response from Ellard Savala on 15 May 2019
Dear Valued Guest, On behalf of the entire hotel team, I want to thank you for sharing your experiences with us during your recent stay at Sunbird Lilongwe as your interest and concerns are extremely valuable to us. Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. We are glad you enjoyed our hospitality. It was a pleasure to have you staying with us and look forward to welcoming you back to Sunbird Lilongwe.

4/10 Poor

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Amenities
Food is good but there was a bad smell in the room and no internet connection at all
Stayed 2 nights in Apr 2019
Response from Ellard Savala on 16 Apr 2019
Dear Valued Guest, On behalf of the entire hotel team, I want to thank you for sharing your experiences with us during your recent stay at Sunbird Lilongwe as your interest and concerns are extremely valuable to us. Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. I have taken note of situation you had with the WiFi services and the bad smell. Allow me to apologize for the inconvenience caused. Please note that measures have been put in place to rectify the issues and to ensure consistency of the WiFi. It was a pleasure to have you staying with us and look forward to welcoming you back to Sunbird Lilongwe.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy and enjoyable stay
Good stay.
Stayed 1 night in Apr 2019
Response from Ellard Savala on 16 Apr 2019
Dear Valued Guest, On behalf of the entire hotel team, I want to thank you for sharing your experiences with us during your recent stay at Sunbird Lilongwe as your interest and concerns are extremely valuable to us. Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. We are glad you enjoyed your stay with us. It was a pleasure to have you staying with us and look forward to welcoming you back to Sunbird Lilongwe.

6/10 Okay

Verified traveller

Stayed 2 nights in Mar 2019
Response from Ellard Savala on 2 Apr 2019
Dear Valued Guest, On behalf of the entire hotel team, I want to thank you for sharing your experiences with us during your recent stay at Sunbird Lilongwe as your interest and concerns are extremely valuable to us. Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. It was a pleasure to have you staying with us and look forward to welcoming you back to Sunbird Lilongwe.

6/10 Okay

Rahul

Liked: Cleanliness
Average hotel
Not so posh
Stayed 2 nights in Oct 2018
Response from Ellard Savala on 25 Oct 2018
Dear Valued Guest, On behalf of the entire hotel team, I want to thank you for sharing your experiences with us during your recent stay at Sunbird Lilongwe as your interest and concerns are extremely valuable to us. Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences.

10/10 Excellent

oeter, leeds england

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice older style of hotel clean and well run
Nice hotel close to town good English speaking staff. Clean room. good gardens and pool
Stayed 1 night in Sep 2018
Response from Ellard Savala on 19 Sept 2018
Dear Valued Guest, On behalf of the entire hotel team, I want to thank you for sharing your experiences with us during your recent stay at Sunbird Lilongwe as your interest and concerns are extremely valuable to us. Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. I have taken note of intermittent Wi-Fi service. Please note that measures have been put in place rectify these issues and avoid reccurence. It was a pleasure to have you staying with us and look forward to welcoming you back to Sunbird Lilongwe.

10/10 Excellent

Jacqueline

Reliable quality in a well situated hotel.
The staff in the hotel are all friendly and very helpful. The rooms are clean and appropriately furnished including tea making facilities. The self-service breakfast offers a good range of food catering to a variety of tastes. The hotel is situated within walking distance of Lilongwe Mall where there are banking and shopping facilities.
Stayed 7 nights in Aug 2018
Response from Ellard Savala on 4 Sept 2018
Dear Valued Guest, On behalf of the entire hotel team, I want to thank you for sharing your experiences with us during your recent stay at Sunbird Lilongwe as your interest and concerns are extremely valuable to us. Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. It was a pleasure to have you staying with us and look forward to welcoming you back to Sunbird Lilongwe Hotel.

8/10 Good

SoloTraveller, Florida, USA

Liked: Cleanliness, property conditions & facilities, room comfort
I like how central this hotel is to amenities. It was mostly quiet. Breakfast was provided and the omelet station is a hit. Water pressure in the shower was very low and the housekeeping staff woke me up everyday with the carts and talking in the hallway.
Stayed 4 nights in Aug 2018
Response from Ellard Savala on 4 Sept 2018
Dear Valued Guest, On behalf of the entire hotel team, I want to thank you for sharing your experiences with us during your recent stay at Sunbird Lilongwe as your interest and concerns are extremely valuable to us. Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. I have taken note of the low water pressure of which management is working on to improve the pressure. It is regrettable that the housekeeping staff woke you up with the carts and talking in the hallway. Please note that measures have been put in place to rectify these issues and avoid recurrence. It was a pleasure to have you staying with us and look forward to welcoming you back to Sunbird Lilongwe Hotel.

10/10 Excellent

P D

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A garden hotel, with good food & friendly staff
The hotel has a pleasing layout and attractive grounds. A good restaurant and business facilities were particularly appreciated, as were the staff who were friendly and helpful, for the most part. The room was pleasant, with good amenities. At the time I visited (southern winter) the pool was being renovated and the hotel had hot water problems, but the latter was fixed within 24 hours.
Stayed 4 nights in Jun 2018
Response from Ellard Savala on 20 Aug 2018
Dear Valued Guest, On behalf of the entire hotel team, I want to thank you for sharing your experiences with us during your stay at Sunbird Lilongwe as your interest and concerns are extremely valuable to us. Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Please note that renovations for the swimming pool were completed. It was a pleasure to have you staying with us and look forward to welcoming you back to Sunbird Lilongwe Hotel.

6/10 Okay

Sean

My stay was nothing to write home about. The hotel itself is quite dated, but none the less clean and quite. The room is quite large and comfortable, but the water pressure and heat in the shower was not good. I found the reception team to be a little unfriendly. The resturant was pleasant, service was excellent, food average, however limited choices and quite expensive.
Response from Ellard on 24 Mar 2018
Dear Valued Guest, On behalf of the entire hotel team, I want to thank you for sharing your experiences with us during your recent stay at Sunbird Lilongwe as your interest and concerns are extremely valuable to us. Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. I have taken note of the water pressure and heat in the shower. This will be worked on for improvement and to avoid recurrence. My apology for the inconvenience caused. I have also noted about the limited menu offering that you experienced. I had a word with the chef and this matter will be looked into. Thank you for staying at Sunbird Lilongwe Hotel and we hope you choose to create more memories here whenever your travels bring you back to Lilongwe.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay
Stayed a couple of nights on husiness. Food was Good, staff happy to help, fast internet, comfortable bed - a brilliant stay. Would definitely stay again!
Stayed 2 nights in Nov 2017
Response from Ellard Savala on 27 Nov 2017
Dear Valued Guest, Thank you for taking time to give us feedback. We are glad you had a brilliant stay with us here at Sunbird Lilongwe. We look forward to welcoming you back.

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort