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Reviews of Courtyard by Marriott Leon at the Poliforum

3.5 out of 5
Courtyard by Marriott Leon at the Poliforum
Boulevard Francisco Villa No 102, León, GTO

Reviews

9.0

Wonderful

Rating 10 - Excellent. 485 out of 795 reviews" "
Rating 8 - Good. 221 out of 795 reviews" "
Rating 6 - Okay. 55 out of 795 reviews" "
Rating 4 - Poor. 19 out of 795 reviews" "
Rating 2 - Terrible. 15 out of 795 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have been here twice and has not disappointed me.
Stayed 3 nights in Apr 2024
Response from EG on 29 Apr 2024
Buen diaGusto en saludarleAgradecemos el tiempo para hacernos llegar su valoraciónExcelente díaSaludos

10/10 Excellent

Jerry C., Bedford

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
As always Marriott sets the standards on courtesy and clean well kept Hotels. Great service at front desk
Stayed 1 night in Mar 2024
Response from EG on 19 Mar 2024
Good dayThanks for your commentsRegards

8/10 Good

Enrique

Liked: Staff & service
Good
Stayed 2 nights in Feb 2024
Response from eg on 13 Mar 2024
Buen diaAgradecemos su valoración y trabajaremos en mejorarSaludos

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service
Great location
The location of this hotel is perfect. It is right next to the feria de Leon. Starbucks and Oxxo right around the corner as well. They have good blackout curtains so you can sleep well and the bed is comfortable. The breakfast at the hotel's restaurant is good and the hotel is clean. The problem I had is with the shower. The showers have no door or curtain (it is one of those half glass design doors that only covers part of the shower). It is a horrible design and water completely floods the bathroom whenever you shower. In my room there was no way to turn the shower on without getting the floor completely soaked. I ended up having to turn the water off while I used the soap and shampoo, then turn it on super quickly again to try to rinse off without flooding the place. For as expensive as this hotel is, you would think that you could take a nice shower, but no. I also didn't think the air conditioning worked that well. They have air conditioning and I heard the air coming out, but it didn't cool very well. I finally put it on the lowest possible setting and I still felt hot at night. Unless you want to be next to the fair, I'd recommend that you save some money and find a different hotel where you can take a shower and control the air.
Stayed 2 nights in Jan 2024
Response from EG on 6 Feb 2024
Buen diaLamentamos los inconvenientes presentados durante su estanacia y se estara trabajando para prevenir estas situacionesSaludos

6/10 Okay

Manuel

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from EG on 2 Feb 2024
Buen diaAgradecemos el tiempo para darnos su comentarioExcelente diaSaludos

8/10 Good

James, Lancaster

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fine hotel. Very quiet room even though there is a busy street outside. Front desk staff and housekeeping staff were good. Restaurant options in walking distance are meager, so we wished the hotel had a better full service all day restaurant and room service. There is a breakfast. Having a fridge in the room was a plus. The suites also have a microwave. There is a full service grocery store across the street and a mini-market next door. The street designs mean that your ride in and out can be longer than you'd like, in order to deal with no left turn issues, causing a loop around. Pool was good.
Stayed 2 nights in Nov 2023
Response from eg on 30 Nov 2023
Good Morning Mr JamesThanks for your comments, we really appreciateRegards

6/10 Okay

Charlene

Travelled with family
Disliked: Cleanliness
The daily breakfast buffet had dirty plates. Really gross.
Stayed 8 nights in Nov 2023
Response from eg on 30 Nov 2023
Good dayThans for your comment, this will be sent to the restaurant department to take an actionRegards

10/10 Excellent

Carmina

Stayed 1 night in Nov 2023
Response from eg on 22 Nov 2023
Buen díaGusto en saludarleAgradecemos su valoraciónSaludos

10/10 Excellent

Francisco

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will Come Again
Hotel is clean, modern and staff is very friendly. Great proximity to areas of interest.
Stayed 1 night in Nov 2023
Response from eg on 17 Nov 2023
Good Afternoon Mr FranciscoThanks for your comments,Hope to see you againRegards

10/10 Excellent

Alejandro

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Nov 2023
Response from EG on 14 Nov 2023
Buen díaGusto en saludarleAgradecemos su valoraciónExcelente día

10/10 Excellent

Alejandro

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from EG on 14 Nov 2023
Buen díaGusto en saludarleAgradecemos su valoraciónExcelente día

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from eg on 7 Nov 2023
Good MorningThanks for your valuationRegards

8/10 Good

Masatoshi

Stayed 4 nights in Oct 2023
Response from eg on 17 Nov 2023
Buen díaAgradecemos su valoraciónExcelente díaSaludos

10/10 Excellent

Diana, Fort Morgan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super friendly staff and the property is located in a convenient and walkable location.
Stayed 1 night in Oct 2023
Response from eg on 30 Oct 2023
Good Morning Miss DianaThanks for your commentsHave a nice day Regards

10/10 Excellent

Anne

Stayed 1 night in Oct 2023
Response from eg on 30 Oct 2023
Good MormningThanks for your qualification.Regards

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Is a great place and good location.
Stayed 2 nights in Oct 2023
Response from eg on 24 Oct 2023
Good MorningHope you are doing wellThanks for your commentsRegards

10/10 Excellent

Antonio

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Place was very Americanized, we had remind ourselves that we were actually in Mexico. It is a very business like hotel though, would definitely recommend for business trips. Really appreciate the young man that recommended, Panteón Taurino restaurant, it was excellent! A little disappointed with the “harassing” vendors at Plaza Piel, I think they need to let visitors shop with a little more ease.
Stayed 2 nights in Oct 2023
Response from eg on 19 Oct 2023
Good AfternoonThanks you for your commentsRegards

6/10 Okay

KENIA

Stayed 4 nights in Sep 2023
Response from Enrique Guzman on 25 Oct 2023
Buen díaGusto en saludarleAgradecemos su valoración sin embargo nos gustaría conocer más detallesSaludos

10/10 Excellent

Ubaldo

Stayed 1 night in Oct 2023
Response from eg on 23 Oct 2023
Buen díaGusto en saludarleAgradecemos su valoraciónSaludos

2/10 Terrible

Valentin

Business traveller
Disliked: Staff & service
Place and breakfast buffet Sucks
Place was too crammed, breakfast buffet awful, meal always run out, poor waiter service, they use tons of salt on meals, etc...AWFUL
Stayed 2 nights in Sep 2023
Response from Enrique Guzmán on 27 Oct 2023
Good dayNice to greet youWe appreciate your comments and we are sorry for your experience, they will be sent to the corresponding department for follow-up at the hotel.Excellent dayGreetings

10/10 Excellent

Sandro

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from EG on 6 Sept 2023
Buen díaGracias por su valoraciónExcelente dia

10/10 Excellent

Fernanda Felicia Peixoto, Portland

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super friendly and helpful staff. A !
Stayed 4 nights in Aug 2023
Response from eg on 4 Sept 2023
Good afternoonThanks for your comments, we really appreciate it Regards

10/10 Excellent

Salvador

Liked: Cleanliness, amenities, property conditions & facilities
Quite and nice place to stay
Stayed 1 night in Aug 2023
Response from eg on 1 Sept 2023
Good MorningThanks for your commentsRegards

10/10 Excellent

Alejandro

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from EG on 22 Aug 2023
Buen dia Sr. AlejandroGusto en SaludarleAgradecemos su comentarioSaludos

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from eg on 22 Aug 2023
Buen día Gusto en saludarleAgradecemos sus comentariosSaludos

10/10 Excellent

Alejandro

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from EG on 21 Aug 2023
Buen díaGusto en saludarleAgradecemos su opiniónSaludos

10/10 Excellent

jose luis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent experience, very kind and helpful staff, nice facilities, room was great, property conveniently located.
Stayed 1 night in Jul 2023
Response from Courtyard by Marriott León on 27 Jul 2023
Muchas gracias por su preferencia. Sus comentarios nos ayudan a seguir mejorando.

8/10 Good

Eric

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The rooms were fine. No complaints there. There are three elevators in the hotel but only two were "working." I say "working" in quotes because one of the elevators only partially worked. I stayed on the 3rd floor and the "3" button on the elevator only worked on one of the two working elevators. It was so frustrating having to send the elevator who's "3" button wasn't working up or down just so that I could get on the one who's "3" button did work. The restaurant was not serving food nor would allow us to eat at the tables with food from outside vendors. Completely inconvenient. Lastly, the logistics for parking were not ideal. You have to leave the hotel and get on a separate elevator to get to the parking area. Then you have to show your parking pass to the parking attendant so they can let you out of the parking area. Just a little inconvenient.
Response from Courtyard by Marriott León on 25 Jul 2023
Muchas gracias por su preferencia. Sus comentarios nos ayudan a seguir mejorando.

8/10 Good

Rosario Selene Pérez

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Jul 2023
Response from Courtyard by Marriott León on 25 Jul 2023
Muchas gracias por su preferencia. Sus comentarios nos ayudan a seguir mejorando.

8/10 Good

J Jesus, Los Angeles

Liked: Cleanliness, staff & service, property conditions & facilities
Very good overalls
Stayed 3 nights in Jul 2023
Response from Courtyard by Marriott León on 19 Jul 2023
Muchas gracias por su preferencia. Sus comentarios nos ayudan a seguir mejorando.

8/10 Good

Emilio

Stayed 1 night in Jun 2023
Response from Courtyard by Marriott León on 4 Jul 2023
Muchas gracias por su preferencia. Sus comentarios nos ayudan a seguir mejorando.

10/10 Excellent

Don

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We stayed here for four days June 2023. All services were great beds are very comfortable and great size for a family of four. We would stay here again.
Stayed 3 nights in Jun 2023
Response from Courtyard by Marriott León on 16 Jun 2023
Muchas gracias por hospedarse con nosotros. Sus comentarios nos ayudan a seguir mejorando.

10/10 Excellent

Jaime

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient business stay!
Very convenient location just beside Poliforum.
Stayed 7 nights in Apr 2023
Response from Courtyard by Marriott León on 24 Apr 2023
Muchas gracias por hospedarse con nosotros. Sus comentarios nos ayudan a seguir mejorando

10/10 Excellent

Jose Antonio

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
Great place to stay . Great location. Handy to have a supermarket right in front of it and walking distance to the stadium and Explora. Service was great. The view is great from rooms facing west. Awesome pool. The only thing is that there was an annoying noise from a generator, I think, or something, it was uncomfortable during the night.
Stayed 2 nights in Apr 2023
Response from Courtyard by Marriott León on 11 Apr 2023
Muchas gracias por hospedarse con nosotros. Sus comentarios nos ayudan a seguir mejorando.

10/10 Excellent

maria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2023
Response from Courtyard by Marriott León on 16 Mar 2023
Muchas gracias por su preferencia. Sus comentarios nos ayuda a seguir mejorando.

8/10 Good

Carmen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent, everything are good, except to parking lot, I don’t understanding why I need to pay for parking if I’m a costumer of the hotel.
Stayed 2 nights in Feb 2023
Response from Courtyard by Marriott León on 13 Feb 2023
Gracias por hospedarse con nosotros. Sus comentarios nos ayudan a seguir mejorando

10/10 Excellent

GABRIEL, Myrtle Beach

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing customer service, conveniently located with in a walking distance to atracción
Stayed 2 nights in Feb 2023
Response from Courtyard by Marriott León on 8 Feb 2023
Gracias por hospedarse con nosotros. Sus comentarios nos ayudan a seguir mejorando

10/10 Excellent

juan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2023

10/10 Excellent

Eunice

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wish breakfast was included.
Stayed 5 nights in Jan 2023
Response from Courtyard by Marriott León on 20 Jan 2023
Muchas gracias por su preferencia. Sus comentarios nos ayudan a seguir mejorando.

10/10 Excellent

Natalie, South San Francisco

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2022

8/10 Good

Natalie, South San Francisco

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I have stayed at this hotel before and I really like it. I feel very safe and I have been there alone and with my daughters another time. Clean, staff are very kind and front desk speaks English. Wifi is excellent. The restaurant staff are very nice and the food is good. One thing, there are hardly any snacks to buy. The five days we were there nothing was re-stocked from day one so hardly any choices. But there is a small store around the corner and Starbucks. There is not much assistance if you need help to sight see or for tours. Overall, I will stay there again and I appreciate this hotel and their staff.
Stayed 4 nights in Jul 2022
Response from Couryard by Marriott León on 2 Aug 2022
Muchas gracias por hospedarse con nosotros. Sus comentarios nos ayudan a seguir mejorando.

10/10 Excellent

Alfonso, Walnut

Stayed 2 nights in May 2022

8/10 Good

Carolina

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was no blackout curtains. Buffet food was okay needed more salt.
Stayed 3 nights in May 2022
Response from Courtyard by Marriott Leon on 12 May 2022
Muchas gracias por hospedarse con nosotros. Sus comentarios nos ayudan a seguir mejorando

6/10 Okay

Gerardo

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service
I spend 30 minutes waiting for check-in whit nobody on line.
Stayed 3 nights in Jan 2022
Response from Couryard by Marriott León on 25 Jan 2022
Gracias por hospedarse con nosotros. Sus comentarios nos ayudan a seguir mejorando

6/10 Okay

Piyush

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Parking issue - Over All Experience Ok.
It was a fine stay in Marriot Leon. Hotel staff mis-informed us about their parking and we were charged on hourly basis for each of 3 cars we had. Later before check-out another staff told us about their free parking process but ultimately we were refused for refund for the amount we already paid till then in Parking Payment Machine.
Stayed 1 night in Nov 2021
Response from Couryard by Marriott León on 16 Nov 2021
Gracias por hospedarse con nosotros. Sus comentarios nos ayudan a seguir mejorando.

10/10 Excellent

MonaRe

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful staff, we had to get a Covid PCR test and they had someone that came to the hotel and did it for us. Very good food at the restaurant, we were there for a conference and had many breakfast and dinner meetings. Great that it was so close to the Poliforum auditorium.
Stayed 3 nights in Nov 2021
Response from Couryard by Marriott León on 16 Nov 2021
Gracias por hospedarse con nosotros. Sus comentarios nos ayudan a seguir mejorando.

10/10 Excellent

Dionicio

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was a good stay
Stayed 4 nights in Nov 2021
Response from Couryard by Marriott León on 16 Nov 2021
Gracias por hospedarse con nosotros. Sus comentarios nos ayudan a seguir mejorando.

8/10 Good

Masatoshi

Stayed 1 night in Oct 2021

4/10 Poor

MAURICIO

Business traveller
Hotel defin
Stayed 4 nights in Aug 2021
Response from Couryard by Marriott León on 20 Sept 2021
Sus comentarios nos ayudan a seguir mejorando. Gracias por hospedarse con nosotros.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service
Stayed 1 night in Jul 2021
Response from Couryard by Marriott León on 28 Jul 2021
Gracias por hospedarse con nosotros. Sus comentarios nos ayudan a seguir mejorando.