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Reviews of Hampton Inn Salt Lake City/Layton

2.5 out of 5
Hampton Inn Salt Lake City/Layton
1700 Woodland Park Drive, Layton, UT

Reviews

8.8

Excellent

Rating 10 - Excellent. 601 out of 1001 reviews" "
Rating 8 - Good. 252 out of 1001 reviews" "
Rating 6 - Okay. 70 out of 1001 reviews" "
Rating 4 - Poor. 51 out of 1001 reviews" "
Rating 2 - Terrible. 27 out of 1001 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

4/10 Poor

Camilla

Travelled with family, Travelled with family and small children, Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
We stood there for 10 minutes waiting on someone to check us in. Finally someone showed up and she didn’t even say hi and looked super annoyed that we were there. The room looked clean at first glance but then I stepped on a sticky spot on the carpet that was badly stained. We decided to check out the pool and the hot tub was pretty dirty as well, and looks like it needed maintenance. It wasn’t very hot either.
Stayed 1 night in May 2024

2/10 Terrible

Karen

Travelled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
I'm 74 with 6 months into a new knee. The elevator was broken they put us on the third floor. Our stay was 4 nights. I asked several times for a lower floor. I was there to take my grand daughter back and forth to a dance convention so we had to use the stairs several times a day. It's been 6 days since we were there and my knee is still killing me. To top it off the pool was closed so I had nothing to do all day. It was awful and I am not one to complain. I think we should have been informed when we booked the stay. I had a choice between two hotels and chose Hampton because I have had good experience in the past. What a miserable trip
Stayed 4 nights in May 2024

10/10 Excellent

Pamela, Yucaipa

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk gal was very friendly and helpful. Beds are comfy. Cookies are yummy. Only inconvenience was the elevator was broken.
Stayed 1 night in May 2024

10/10 Excellent

Bruce

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just far enough from the freeway to be in a very appealing location as indicated in the question above.
Stayed 1 night in Apr 2024

2/10 Terrible

Rodger, Duchesne

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Broken elevator, broken pool, broken hot tub, drug deals outside my window, ratty neighborhood. Third time for me at this Hampton for my education conference. Next year I’m paying for my own room at a Marriott or a Hilton, I’ll NEVER stay at the Layton Hampton again, not if I have to go to the Motel 6 in downtown Ogden.
Stayed 1 night in Apr 2024

6/10 Okay

Keven

Travelled with family
Disliked: Amenities, property conditions & facilities
The pool was not in working order. And bed said they were premium when they were hard as a rock
Stayed 1 night in Apr 2024

10/10 Excellent

Tyler

Liked: Cleanliness, staff & service, property conditions & facilities
Great property. Good breakfast.
Stayed 1 night in Apr 2024

8/10 Good

Shelly, Deary

Liked: Cleanliness, staff & service, property conditions & facilities
Nice big room. Air /heater didn’t have an auto setting and was too close to the bed
Stayed 1 night in Apr 2024

8/10 Good

BEATRIZ

Liked: Amenities
Front desk and personal need to be more friendly.
Stayed 4 nights in Apr 2024

10/10 Excellent

Michael

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well kept rooms, good access to surrounding shops. Restaurants and industry. Stayed here for a business visit. Would stay again. Thanks
Stayed 2 nights in Apr 2024

8/10 Good

Sandra

Business traveller
Clean. Comfortable. Friendly staff.
Stayed 2 nights in Apr 2024

10/10 Excellent

Debra

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When we checked in Jonathan P was the Front Desk lead. He was very friendly and helpful, good sense of humor, and took care of 4 different reservations very efficiently. He was able to answer our questions and put our rooms close together. The property was clean, the rooms are very nice! I liked that the alarm clock could be unplugged to avoid an unplanned alarm going off very early. I would definitely stay here again and recommend it to others.
Stayed 1 night in Apr 2024

6/10 Okay

Jason

Stayed 2 nights in Apr 2024

6/10 Okay

Korbie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
We went for spring break for the kids and the pool and hot tub. When we got there the pool was closed and hot tub not even functioning. That was a big disappointment. Fortunately the hotel next door was letting us come use theirs. Not as convenient to walk to pool but at least we got to have fun at the pool for the kids.
Stayed 1 night in Apr 2024

10/10 Excellent

Kate

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful stay
Stayed 2 nights in Mar 2024

4/10 Poor

Alison

Disliked: Cleanliness, staff & service, property conditions & facilities
The hotel smelled
Stayed 1 night in Mar 2024

10/10 Excellent

Shannon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed most everything about my stay. The only thing that was a concern was the noise around me throughout the night. There were a lot and I do not believe it was the other people staying there.
Stayed 1 night in Mar 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Staff are always friendly and accommodating.
Stayed 1 night in Mar 2024

10/10 Excellent

Michele

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
The night manager was kind enough to help with my laundry. There was leftover garbage on the floor and one of the pillows seems like it hadn’t been washed. Breakfast was great although the morning manager seemed annoyed. The hot was not available which was a big reason I picked this hotel. Some a bit of a bummer.
Stayed 1 night in Mar 2024

8/10 Good

Keith Alexander

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
I liked that there was a ton to do within walking distance. The rooms were clean and nice. However the pool and hot tub were in disrepair and not functional. Which is one of the reason why we chose this place. Very disappointed kids.
Stayed 1 night in Feb 2024

8/10 Good

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Great location with easy check in. Friendly staff. We stay here often but this time was really noisy.
Stayed 1 night in Feb 2024

8/10 Good

REZA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

2/10 Terrible

Kevin

Disliked: Cleanliness, staff & service, property conditions & facilities
Room was dirty
Stayed 1 night in Feb 2024

6/10 Okay

Eileen

Travelled with family
Liked: Staff & service
For one night only.
It was adequate for 1 night. Bed was hard, but had comfy pillows. I booked this stay, through Hotels.com, for the hot tub and pool. Unfortunately, both were closed for repairs. Lesson learned: call the hotel and make sure things are working, before booking. Friendly and helpful staff. The property needs some TLC, but was ok.
Stayed 1 night in Feb 2024

6/10 Okay

Angela

Stayed 2 nights in Feb 2024

10/10 Excellent

Katrina

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
It was exactly what we needed for our stay: clean rooms, a fitness room, and walkable to the convention center. Staff was very friendly .
Stayed 3 nights in Feb 2024

8/10 Good

Matthew

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Feb 2024

10/10 Excellent

Dale

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

4/10 Poor

Greg

Travelled with family and small children
Stayed here for one night just to get away from home for one night. Mainly to swim in the pool and enjoy the hot tub. Guess what? The pool and hot tub were both closed. Kinda wasted my money. Should’ve just stayed home.
Stayed 1 night in Jan 2024

10/10 Excellent

Gema

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff very friendly would stay again.
Stayed 1 night in Nov 2023

2/10 Terrible

Gary

Disliked: Cleanliness, staff & service, property conditions & facilities
Requested cancel and no one responded!
Stayed 1 night in Jan 2024

8/10 Good

Jenna

Stayed 1 night in Jan 2024

4/10 Poor

Wade

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Dayan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.

4/10 Poor

Jeanette

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Looks like it's falling apart and needs mass maintenance. Not impressed. Breakfast has gotten a lot worse at all Hamptons.
Stayed 3 nights in Jan 2024

10/10 Excellent

Angeles

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A nice place to stay
Stayed 2 nights in Dec 2023

10/10 Excellent

Raymond

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Place to Stay
Our family of five stayed here three nights over Christmas holiday and had a great time. The room was spacious and comfortable including a pull-out sofa bed. Breakfast was very good with different hot item selection each morning. Nice location close to shopping and restaurants in Layton.
Stayed 3 nights in Dec 2023

10/10 Excellent

Jennifer

Stayed 1 night in Dec 2023

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Needs some work.
The staff are friendly and helpful but the hotel is run-down and cleanliness could be better. The desk chair was very stained, there was something on the upper walls of the bathroom and the light switch was very dirty, along with the floor edges. There was wood missing on the little wall between sitting room and beds and the white sheer curtains weren't very white.
Stayed 1 night in Dec 2023

4/10 Poor

donald

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Property was very rundown and definitely not worth the price.
Stayed 1 night in Dec 2023

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

8/10 Good

Joseph

Liked: Cleanliness, staff & service, amenities
Great stay, staff was amazing. Pool was down while there.
Stayed 3 nights in Dec 2023

6/10 Okay

Sal

Disliked: Staff & service
No attention
Stayed 1 night in Dec 2023
Response from Amelia Dalton on 14 Dec 2023
Thank you for your review

6/10 Okay

Sherri, Roy

Disliked: Staff & service, amenities, property conditions & facilities
Hot tub broken. Rusty & in disrepair. Phoned-in & asked to be near elevator & not at end of hallway Sr. ADA…. Assigned near end of hallway but Front desk reassigned (tried to help) but bad back did NOT GET SPA that I FILTERED for Pool, Spa, & Breakfast.
Stayed 1 night in Dec 2023
Response from Amelia Dalton on 14 Dec 2023
We are sorry that our spa was down at the time during your stay and apologize for the inconvenience it has caused to you.

10/10 Excellent

Debbie

Stayed 2 nights in Aug 2023
Response from Amelia Dalton on 14 Dec 2023
Thank you for your review

4/10 Poor

Janene

Disliked: Staff & service, property conditions & facilities
The bathroom floor was full of crumbs and hair along the edges.
Stayed 1 night in Nov 2023
Response from Lexi on 28 Nov 2023
Thank you for your feedback of your recent stay with us. I understand you were unhappy with the cleanliness of your room and I am very sorry for this experience. We take a lot of pride in our guests being satisfied and apologize that we were unable to meet that expectation. I am working with our housekeeping staff to prevent this from happening in the future. We encourage guests to make our front desk staff aware of any issues so that they can quickly address them. I hope that if your travels bring you back to the area, you will consider staying with us again.

4/10 Poor

Josh

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Lexi on 28 Nov 2023
Hi! I wanted to personally thank you for taking the time out of your day to evaluate our performance during your stay. Surveys are important to the company, so if there are any areas for improvement they can be properly handled. We apologize we fell below on some of your standards. We hope for another chance for you to give us an all 10 stay! Thank you for staying with us.

10/10 Excellent

Kirsten

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, updated room. Easy check-in/out, friendy staff. Proximity to amenities. Will definitely stay again!
Stayed 2 nights in Nov 2023
Response from Lexi on 28 Nov 2023
Hi! I wanted to personally thank you for taking the time out of your day to evaluate our performance during your stay. Surveys are important to the company, so if there are any areas for improvement they can be properly handled. It is always so rewarding when a guest recognizes our staff's efforts, and takes the time to say thank you! It was a pleasure having you stay with us. Thank you for choosing Hampton! Making you happy makes us happy! We look forward to impressing you on your next visit to Layton, UT!

10/10 Excellent

Brian

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a convient and safe location for us. We were traveling with our cat and it was great for him as well.
Stayed 1 night in Nov 2023
Response from Lexi on 28 Nov 2023
Hi! I wanted to personally thank you for taking the time out of your day to evaluate our performance during your stay. Surveys are important to the company, so if there are any areas for improvement they can be properly handled. It is always so rewarding when a guest recognizes our staff's efforts, and takes the time to say thank you! It was a pleasure having you stay with us. Thank you for choosing Hampton! Making you happy makes us happy! We look forward to impressing you on your next visit to Layton, UT!

10/10 Excellent

Xun

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property looked old at check in but the rooms are actually very nice. I would definitely stay again!
Stayed 3 nights in Nov 2023
Response from Lexi on 28 Nov 2023
Hi! I wanted to personally thank you for taking the time out of your day to evaluate our performance during your stay. Surveys are important to the company, so if there are any areas for improvement they can be properly handled. It is always so rewarding when a guest recognizes our staff's efforts, and takes the time to say thank you! It was a pleasure having you stay with us. Thank you for choosing Hampton! Making you happy makes us happy! We look forward to impressing you on your next visit to Layton, UT!