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Reviews of Hampton Inn & Suites Laurel, MS

2.5 out of 5
Hampton Inn & Suites Laurel, MS
1509 Jefferson Street, Laurel, MS

Reviews

8.8

Excellent

Rating 10 - Excellent. 530 out of 868 reviews" "
Rating 8 - Good. 230 out of 868 reviews" "
Rating 6 - Okay. 53 out of 868 reviews" "
Rating 4 - Poor. 31 out of 868 reviews" "
Rating 2 - Terrible. 24 out of 868 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean safe hotel with friendly staff. Older hotel but still nice with updates
Stayed 1 night in May 2024

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel. Convenient to the downtown area and restaurants
Stayed 1 night in Apr 2024

10/10 Excellent

Steve

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful staff to serve you at this Hampton.
Stayed 1 night in Apr 2024
Response from bubbles on 29 Apr 2024
Thank you for the great review. We appreciate your business and hope you come again. Have a wonderful day.

8/10 Good

Janet

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We stay here at least twice a year. They have been remodeling the hotel since we first started coming here and we can see improvements each time we visit. Staff is always friendly. We love to shop and dine downtown Laurel
Stayed 1 night in Apr 2024
Response from bubbles on 29 Apr 2024
Thank you for the great review. We appreciate your business and hope to see you again soon. Have a wonderful day.

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from bubbles on 29 Apr 2024
Thank you for the great review. We appreciate your business and hope you come again. Have a wonderful day.

10/10 Excellent

Alice

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
enjoyed our stay
Stayed 3 nights in Apr 2024
Response from bubbles on 29 Apr 2024
Thank you for the great review. We appreciate your business and hope you come again. Have a wonderful day.

8/10 Good

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Coffee in the lobby was very good and available. Breakfast was good.
Stayed 3 nights in Mar 2024
Response from bubbles on 3 Apr 2024
Thank you for your feedback. We will continue to improve our customer service. Have a great day.

6/10 Okay

Adriana

Travelled with family
Liked: Cleanliness, amenities
Disliked: Staff & service
Convenient if you have someone at the hospital.
Stayed 3 nights in Feb 2024
Response from bubbles on 3 Apr 2024
So sorry the reason for the visit was someone in the hospital. Hope they are better. Have a wonderful day.

2/10 Terrible

Roque

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from bubbles on 10 Mar 2024
I am sorry to hear that. I hope that you told someone at the front desk these issues so we can correct them. Have a good day.

8/10 Good

Laura

Stayed 2 nights in Feb 2024
Response from bubbles on 3 Apr 2024
Thank you for choosing us for your stay and the positive review. Have a great day.

8/10 Good

Lakesha

Travelled with family, Travelled with pets
Liked: Cleanliness, amenities, property conditions & facilities
My husband and I enjoyed our stay. My only issue was they charged me $75 pet fee, even though I showed them proof that our dog is a service animal. Otherwise it's a great location to stay. Very clean and spacious.
Stayed 3 nights in Feb 2024
Response from bubbles on 10 Mar 2024
I am glad you enjoyed your stay.. My understanding that your dog was an emotional support dog. As per Hilton, they are not considered as service animal. Sorry for that inconvenience.

8/10 Good

Yolanda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The property was peaceful and quiet great area
Stayed 2 nights in Feb 2024
Response from bubbles on 10 Mar 2024
So glad you enjoyed your stay. Please come back again.

10/10 Excellent

Michael

Stayed 1 night in Feb 2024
Response from bubbles on 3 Apr 2024
Thank you for the great review and for choosing us for your stay. Please come again. Have a great day.

10/10 Excellent

RENEE

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Reagan was very helpful and friendle
Stayed 1 night in Feb 2024
Response from bubbles on 10 Mar 2024
We are so glad that you had a great stay. It as always good to hear that our front desk staff (Regan) made a great impression on you. Please come again!

10/10 Excellent

Christine, Natchez

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 1 night in Feb 2024
Response from bubbles on 10 Mar 2024
Awesome! Thank you for choosing us for your stay. Please come again!

8/10 Good

Alicia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from bubbles on 10 Mar 2024
Thank you for choosing us for your stay. We hope you come again! Have a wonderful day.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
Dated is ok, filthy isn’t
Furniture was filthy, steam clean fabrics folks, the kind of place you pull up the sheets to check for bugs before you pass out from exhaustion. The overwhelming artificial sprayed fragrance will wake you from sleep. The staff yelled at me because I took to long to flip the waffle iron.
Stayed 1 night in Feb 2024
Response from bubbles on 10 Mar 2024
I am sorry that you feel your stay was lacking. We will be renovating this year. Please come back next year.

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Rooms looked clean until I picked up cover, there was a sock left from previous customer and pillows could have been cleaner. Overall pretty good and shower water pressure was terrible.
Stayed 2 nights in Jan 2024
Response from bubbles on 10 Mar 2024
Sorry that you had these issues. Will get them addressed. Have a wonderful day.

10/10 Excellent

Roger W.

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Ok area but not great.
Stayed 1 night in Jan 2024
Response from bubbles on 10 Mar 2024
Thank you for choosing us for your stay. Hope you had a good visit. Please come again....have a wonderful day.

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property! We'll stay again next time we are in the area.
Stayed 2 nights in Jan 2024
Response from bubbles on 10 Mar 2024
So glad you had a great stay! Thank you for choosing us! Please come again! Have a great day!

8/10 Good

Deana

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One night stay and it was a good place to sleep.
Stayed 1 night in Jan 2024
Response from bubbles on 10 Mar 2024
We appreciate your business. Thank you for choosing us. Please come again!

6/10 Okay

charles

Stayed 1 night in Dec 2023

10/10 Excellent

Monica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff and location was great
Stayed 1 night in Jan 2024
Response from bubbles on 10 Mar 2024
Thank you for choosing us for your stay! Please come again! Have a great day!

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Good breakfast
Stayed 1 night in Jan 2024

6/10 Okay

Susan

Travelled with family
Liked: Staff & service
Stayed 1 night in Jan 2024

6/10 Okay

Shelly

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024
Response from bubbles on 11 Jan 2024
Thank you for you response. We strive to improve every day. Have a good day.

2/10 Terrible

Damaris

Disliked: Cleanliness, property conditions & facilities
Bed bugs!!!
Woke up with bites down my arms and found a bed bug on the bed!!
Stayed 1 night in Jan 2024
Response from bubbles on 11 Jan 2024
Sorry to hear this. Unfortunately,, you did not advise us at the hotel. When we received your complaint, we addressed the issue. Have a good day.

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from bubbles on 11 Jan 2024
Thank you for the 10! We strive to meet and exceed your expectations. Have a great day.

10/10 Excellent

Teresa

Travelled with partner
Liked: Staff & service
Everything about our hotel stay was very nice the hotel was clean and nice and quiet we enjoyed our stay very much
Stayed 4 nights in Dec 2023
Response from bubbles on 11 Jan 2024
Thank you for the great survey! We strive to meet and exceed your expectations. Have a wonderful day.

8/10 Good

Stacy

Travelled with family
Liked: Staff & service
Stayed 1 night in Dec 2023
Response from bubbles on 11 Jan 2024
Thank you for staying with us and the good review. We strive every day to improve our services and accommodations for our guests. Have a great day.

10/10 Excellent

Janet

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from bubbles on 11 Jan 2024
Thank you for the great review! We appreciate your business and hope you come again!

10/10 Excellent

Justin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from bubbles on 11 Jan 2024
Thank you for staying with us and giving us a good review. Please come back again. Have a wonderful day.

8/10 Good

Mark

Stayed 1 night in Dec 2023
Response from bubbles on 11 Jan 2024
We appreciate your business and the good review. Please come again! Have a good day.

8/10 Good

Santita

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The layout of the suite
Stayed 1 night in Dec 2023
Response from bubbles on 26 Dec 2023
Thank you for your feedback. We are constantly striving to improve.

10/10 Excellent

Francisca

Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice clean staff where friendly and it’s quite. It’s a nice place to stay
Stayed 2 nights in Dec 2023
Response from bubbles on 26 Dec 2023
Thank you for staying with us and your feedback. We appreciate your business.

10/10 Excellent

Jarvis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from bubbles on 26 Dec 2023
Thnak you for staying with us. We appreciate your business.

8/10 Good

William, McComb

Travelled with family and small children
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Good evening, the room that me and my wife was placed in was not very sanitary when it came to the corners of the room, and on the furniture. We saw heavy spider web build ups in the corners by the AC unit, bed, and tv stand. Also hair was found on the sofa and carpet. The microwave in the room was very old, rusty, and not clean inside.
Stayed 1 night in Dec 2023
Response from bubbles on 26 Dec 2023
Thank you for your feedback. We are constantly striving to improve our facility and service. Have a great day.

10/10 Excellent

Jake

Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast was the only thing that was not good. Property was clean and noce
Stayed 1 night in Dec 2023
Response from bubbles on 26 Dec 2023
Thank you for choosing us for your stay. We appreciate your business and your feedback. We are constantly striving to improve our service and facility

8/10 Good

Monique

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Not worth the amount charged.
Room rate was too expensive. Upon arrival, pillows looked and felt of poor quality. No exhaust fan in bathroom.
Stayed 2 nights in Dec 2023
Response from bubbles on 22 Dec 2023
Thank you for your feedback as we strive to improve the stay experience. Have a good day.

8/10 Good

Claude

Stayed 1 night in Dec 2023
Response from bubbles on 26 Dec 2023
Thank you for staying with us. We appreciate your business. Have a great day.

6/10 Okay

David

Stayed 5 nights in Nov 2023
Response from bubbles on 22 Dec 2023
Thank you for staying with us. We value your business and feedback as we strive to improve our stay experience.

10/10 Excellent

Janet

Liked: Cleanliness, staff & service
We always stay at the Hampton on our trips through Laurel twice a year. A special shout out to front desk employee Shannon who was patient, pleasant, and helpful while working long hours to train three new employees during our stay😁👍
Stayed 1 night in Nov 2023
Response from bubbles on 26 Dec 2023
Thank you for choosing us for your stay. We value our guests and their feedback. Will let her know that you appreciated her help. Have a great day

10/10 Excellent

Melissa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast options are truly worth staying for.
Stayed 1 night in Nov 2023
Response from bubbles on 2 Dec 2023
Thank you for your feedback. We are so glad you enjoyed your stay. Please come back anytime.

6/10 Okay

Sharlene G

Stayed 4 nights in Nov 2023
Response from bubbles on 22 Dec 2023
Thank you for your feedback as we strive to improve the stay experience. Have a great day!

10/10 Excellent

Hank

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean comfortable room and beds
Stayed 1 night in Nov 2023
Response from bubbles on 27 Nov 2023
Thank you so much for staying with us. We appreciate your business. Please come again!

8/10 Good

Tina

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 2 nights in Nov 2023
Response from bubbles on 27 Nov 2023
Thank you so much for staying with us. We appreciate your business. Please visit us again!

10/10 Excellent

Emily

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was clean and convenient. Pool area was always dark and water very cold. Breakfast was not amazing. Housekeeping staff very friendly and helpful.
Stayed 2 nights in Nov 2023
Response from bubbles on 27 Nov 2023
We appreciate your business. Thank you for choosing us for your accommodations. Hope we see you again in the future.

10/10 Excellent

LInda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from bubbles on 27 Nov 2023
Thank you so much for staying with us! We appreciate your feedback and hope you come back again!

8/10 Good

Marie

Stayed 1 night in Nov 2023
Response from bubbles on 22 Dec 2023
Thank you for staying with us. Your feedback is important to us as we strive to improve our stay experience.

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovin’ Laurel
Great location, easy check-in, comfy bed. The heating/air conditioning unit was noisy.
Stayed 1 night in Nov 2023
Response from bubbles on 12 Nov 2023
Thank you so much for staying with us. Glad you enjoyed your stay. We appreciate your feedback and are trying to improve our facilities. Have a good day