Outdoor pool

Reviews of Springhill Suites by Marriott Laredo

3 out of 5
Springhill Suites by Marriott Laredo
5940 San Bernardo Ave, Laredo, TX

Reviews

8.6

Excellent

Rating 10 - Excellent. 565 out of 1003 reviews" "
Rating 8 - Good. 267 out of 1003 reviews" "
Rating 6 - Okay. 90 out of 1003 reviews" "
Rating 4 - Poor. 47 out of 1003 reviews" "
Rating 2 - Terrible. 34 out of 1003 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Jose

Liked: Cleanliness, staff & service, amenities
Easy to park
Stayed 1 night in Mar 2024

10/10 Excellent

Ramiro

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Gabriela

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente service the staff is friendly and professional!
Stayed 2 nights in Jan 2024

4/10 Poor

Summer

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
My initial arrival I had a horrible experience because my room was filthy.
Stayed 1 night in Jan 2024

6/10 Okay

Yolanda

Travelled with family
We stayed here about 10 years ago and had a great experience. It appears not much has been updated since our last stay. This time, service was just not as good. Room was not cleaned one day, I had to ask for new towels. We stayed a total of 5 nights and only asked for it to be cleaned twice, one of which was not done. Breakfast was decent and staff running the food area were very nice and attentive.
Stayed 6 nights in Dec 2023

10/10 Excellent

Allan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

6/10 Okay

Fayek

Stayed 1 night in Dec 2023

10/10 Excellent

Cesar

Stayed 1 night in Dec 2023

8/10 Good

Luis

Liked: Staff & service, property conditions & facilities
Lorge space
Stayed 1 night in Dec 2023

2/10 Terrible

Walter

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Charlie

Stayed 2 nights in Nov 2023

10/10 Excellent

carlos albert

Stayed 3 nights in Nov 2023

8/10 Good

Martin

Liked: Cleanliness, staff & service, property conditions & facilities
Decent hotel.
Stayed 6 nights in Nov 2023

8/10 Good

Ricardo A

Stayed 1 night in Nov 2023

4/10 Poor

Clair

Liked: Cleanliness, staff & service, property conditions & facilities
Internet service did not work because their password system did not work. Could not log in. Their help system was contracted out, so the employee at the desk gave me a phone number to call for help. The number gave me a technician who wasn't able to do anything but forward my call to an automated phone system that didn't even have an option to address the issue. Total fail on internet service.
Stayed 1 night in Nov 2023
Response from Springhill Laredo on 9 Nov 2023
Thank you for sharing your experience, Clair. Please accept our sincere apology for the connection issue with your device, and that support wasn't able to help. We have addressed this issue with our provider to assure it was an isolated issue.

6/10 Okay

Cynthia

Travelled with family
Disliked: Room comfort
No me gustaron los colchones ocupan cambiarse, más limpieza en el baño y pasillos .
Stayed 1 night in Oct 2023

10/10 Excellent

DANIEL

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Every was perfect
Stayed 1 night in Sep 2023
Response from Springhill Laredo on 11 Sept 2023
We love hearing from our satisfied guests, Daniel!Your review is much appreciated!

8/10 Good

Rodney, chicago

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Springhill Laredo on 12 Sept 2023
Thank you for staying with us and for taking the time to complete a review.We hope to see you again soon.

10/10 Excellent

Ignacio

Stayed 1 night in Sep 2023
Response from Springhill Laredo on 4 Sept 2023
Estamos bien agradecidos por su Excelente revision, Ignacio!Esperamos verlo de nuevo pronto. Saludos.

4/10 Poor

JOSE

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
BED MATTRESS WAS IN VERY BAD CONDITIONS WORST THEN A MATTRESS IN THE TRASH VERY VEY VEY WORN OUT
Stayed 1 night in Aug 2023
Response from Springhill Laredo on 1 Sept 2023
Please accept our sincere apology for the condition of the bed, Mr Jose. Thanks to your feedback, we will look into replacing the mattress as soon as possible. Best Regards.

4/10 Poor

Vanessa

Stayed 1 night in Aug 2023

4/10 Poor

Eduardo

Business traveller
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Air conditioning was broken on the entire top floor 100 degree weather
Stayed 2 nights in Jul 2023

6/10 Okay

Patricia

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Room comfort
Uncomfortable stay 😞
The room was clean but it did have a smell and the bed was very uncomfortable very hard. Won’t stay there again.
Stayed 2 nights in Jul 2023

8/10 Good

German

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Springhill Laredo on 24 Jul 2023
Gracias por tomar el tiempo de completar una buena revision, German!Esperamos verlo denuevo en su proxima visita a Laredo.

10/10 Excellent

Cynthia A.

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable stay
Stayed 2 nights in Jun 2023

10/10 Excellent

Randy

Stayed 2 nights in Jun 2023

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
It was nice.
Stayed 1 night in Jun 2023

10/10 Excellent

LEONEL, AUSTIN

Stayed 1 night in Jun 2023

10/10 Excellent

Biju

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Feel like staying home and excellent break fast
Stayed 1 night in May 2023

10/10 Excellent

MARIA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023

6/10 Okay

SAMUEL

Liked: Cleanliness, staff & service, room comfort
not hot water
Stayed 1 night in Apr 2023

4/10 Poor

Roberto

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Maintenance in general was poor. Our bedroom had a stench and mold from humidity
Stayed 1 night in Apr 2023

6/10 Okay

Daniel

Travelled with family
Liked: Staff & service
Ton of road noise! Staff was friendly
Stayed 2 nights in Mar 2023
Response from Springhill Laredo on 3 Apr 2023
Thank you for your feedback, Daniel.We apologize for the road noise but please know that you can request away from road for a quieter stay. We also appreciate you recognizing our staff!

6/10 Okay

Carlos, Saltillo

Liked: Cleanliness, staff & service
is on remodeling. closed areas, elevator desnt works, parking fee
Stayed 1 night in Mar 2023
Response from Springhill Laredo on 3 Apr 2023
Thank you for sharing your experience, Carlos.We apologize for the inconvenience while improvements were being made during your stay.

10/10 Excellent

Olga

Stayed 1 night in Feb 2023

10/10 Excellent

Paolo

Stayed 1 night in Jan 2023

10/10 Excellent

Alicia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff was very helpful
Stayed 1 night in Jan 2023

10/10 Excellent

Sergio

Stayed 1 night in Dec 2022

10/10 Excellent

Margarita

Stayed 1 night in Dec 2022

8/10 Good

Miguel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good clean hotel
Stayed 2 nights in Nov 2022

10/10 Excellent

Luz

Stayed 2 nights in Nov 2022

10/10 Excellent

IVONNE

Stayed 1 night in Nov 2022

4/10 Poor

Alonso

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Lots of opportunity areas to improve.
Paid around 290 usd per night, for a hotel that looks a RedRoof Inn. Bed and bathroom in very bad shape. Room stinks, and besides that no one clean de the room during my stay. It’s a shame for the Marriott brand.
Stayed 2 nights in Nov 2022

10/10 Excellent

Nelly

Stayed 2 nights in Sep 2022

8/10 Good

Raul

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good
Stayed 1 night in Oct 2022

10/10 Excellent

Alicia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2022

10/10 Excellent

Kim

Stayed 1 night in Oct 2022

10/10 Excellent

estelita

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I’ve stayed here prior to this stay and I like it then love it now. Breakfast is excellent only missing is banana for cereal.
Stayed 1 night in Oct 2022

8/10 Good

Patricia

Stayed 1 night in Sep 2022

10/10 Excellent

Kyle

Stayed 2 nights in Oct 2022