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Reviews of Family Garden Inn & Suites

2 out of 5
Family Garden Inn & Suites
5830 San Bernardo Ave, Laredo, TX

Reviews

8.4

Very good

Rating 10 - Excellent. 506 out of 1002 reviews" "
Rating 8 - Good. 314 out of 1002 reviews" "
Rating 6 - Okay. 91 out of 1002 reviews" "
Rating 4 - Poor. 56 out of 1002 reviews" "
Rating 2 - Terrible. 35 out of 1002 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

2/10 Terrible

Jose

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities
It was dirty, bugs were in the room, and tv didn't work
Stayed 1 night in Apr 2024

10/10 Excellent

Celia, Watsonville

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very welcoming, friendly and helpful. Room was clean, spacious, and comfortable. Location was easy to find, clean and easy to find.
Stayed 3 nights in Apr 2024
Response from eliza on 20 Apr 2024
glad you enjoyed your stay, hope to see you soon.

6/10 Okay

Robert, Towanda

Disliked: Cleanliness
Front desk clerk was not aware of ADA rules regarding service animals. I gave this an average rating based upon the hotels I’ve stayed in in the Laredo Texas area. The floor/carpet was extremely dirty. Vacuuming is not enough when you have the constant dirt being tracked into these carpets. If you want an idea about what I’m talking about, take a damp towel and rub it across the carpet.
Stayed 1 night in Apr 2024

8/10 Good

BenjAmin

Stayed 1 night in Mar 2024

8/10 Good

Mackenzie

Liked: Cleanliness, staff & service, property conditions & facilities
Happy hour
Stayed 1 night in Mar 2024
Response from eliza on 21 Apr 2024
thank you for rating us hope you return soon.

10/10 Excellent

Cesar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from eliza on 21 Apr 2024
thank you for rating us, hope you return soon.

6/10 Okay

Ivan, Hyrum

Travelled with family
Disliked: Amenities
The wifi was nonexistent. The far South building smelled like smoke so bad I could not stay there. The staff was nice and let us move to the other building. The breakfast was good and the evening food was fun.
Stayed 2 nights in Mar 2024

10/10 Excellent

Nikita

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from eliza on 10 Apr 2024
thank you for rating our property.

10/10 Excellent

Steve

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cute hotel, beautiful garden all around with stunning star jasmine plants. Flooring is all nice and clean, no carpet, so very clean and nice. Quiet and peaceful. Clean bath tub and clean shower curtain. Friendly staff. All good! Strongly recommend!
Stayed 1 night in Mar 2024
Response from eliza on 10 Apr 2024
thank you for your review, hope to see you again.

10/10 Excellent

Donald

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is a very popular destination for business and family travel. Great for kids!
Stayed 1 night in Mar 2024
Response from eliza on 10 Apr 2024
thank you for your feed back, hope to see you again.

8/10 Good

Dora

Disliked: Cleanliness
It was ok to much noise you could here the people from outside
Stayed 1 night in Mar 2024
Response from eliza on 10 Apr 2024
thank you for rating our property.

2/10 Terrible

Jordan

Stayed 1 night in Feb 2024
Response from eliza on 10 Apr 2024
thank you for rating our property.

10/10 Excellent

Jeanelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room had a front and a back door. We were able to park right in front of our door. The room was quiet. It's an older property, but it was lush. the pool was nice. the hot tub was tricky to get into because the step was so deep (and hard to get out of), but it was warm and bubbly. there was a FREE HAPPY HOUR with popcorn, nachos, ice cold lemonade and BEER. The breakfast waffle was hot and fluffy. during the week, the kitchen sells burgers, steaks, meals.
Stayed 1 night in Feb 2024
Response from eliza on 10 Apr 2024
glad your stay was great, we'll be waiting for your next stay.

8/10 Good

Neil

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As many other reviews have noted, the staff is absolutely incredible and accommodating. 5 stars to all of them. There are restaurants literally within walking distance and other points of interest. Room was spotless. Wi-fi wasn't great. The happy hour (2 beer max) is a fun idea! Unfortunately, other reviews mentioned a more robust menu, when I stayed it was just nachos and popcorn, but, hey! That's more than you get at a Ritz or 4 Seasons, so... The neighborhood isn't the best, so it's prudent to secure your stuff (lock your vehicle, take your keys and valuables etc), but I didn't have any issues. It's a 2 story motel (not a hotel or resort) so if you're used to high end amenities this probably wouldn't suit you. I was there for one night for business and it was fine for that purpose. If you're in Laredo for an extended period you might want to shop around. The bed was a bit firm for my tastes, but that's a personal preference. The sheets and pillow cases were not very soft or plush, but they weren't like cardboard either. They offer a free breakfast from 8-10 but i didn't partake in that so I can't offer an opinion. Overall, it was a nice stay. Clean, reasonably comfortable and large room with a garden view with less noise than expected for a motel. I did sleep in the back bed away from the window and door. My rate was $90. For that price, it was well worth it!
Stayed 1 night in Feb 2024
Response from eliza on 10 Apr 2024
thank you for your great review, hope to see you again.

8/10 Good

Eric

Stayed 1 night in Feb 2024

10/10 Excellent

Linda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Feb 2024
Response from eliza on 10 Apr 2024
thank you for rating our property.

8/10 Good

Robert

Business traveller, Travelled with partner
Liked: Cleanliness
This property is OK. There is a lot of deferred maintenance to be done but they are also starting what looks like a major renovation. Many semi's offloading furniture. That was inconvenient but not terrible. The staff was neither great nor terrible - typical customer service these days. Housekeeping staff was very attentive and pleasant. Breakfast was disappointing. If you didn't want a waffle, your choices were extremely limited. Coffee was good. In room amenities were lacking but this is a lower priced property. For the price, it was fine. My biggest complaint was that I booked through Expedia and chose "Pay at the Property". I wanted to pay cash. The young man at check in never asked for a card or gave me a choice. I had just driven 12 hours through Mexico so I was not the sharpest crayon in the box at that point. He ended up just charging through Expedia which went onto a card I had not intended to use. It worked out but wasn't how it should have gone. I got a blank stare from the girl at the front desk when I checked out and told her about it. Oh well.
Stayed 3 nights in Jan 2024

8/10 Good

Oliver

Liked: Property conditions & facilities
Little outdated and not the cleanest but I love the layout and the middle garden. Location is very convenient. So far it’s been safe and we haven’t had any inconveniences.
Stayed 1 night in Dec 2023

10/10 Excellent

Josè Basilio

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

4/10 Poor

Ann

Liked: Cleanliness
Disliked: Staff & service
Disappointing
Stayed 1 night in Jan 2024

8/10 Good

ARSHAD

Travelled with family
Liked: Property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

10/10 Excellent

joe

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
new renovations!
I've been staying at this hotel for years and to my surprise on this trip there were noticeable upgrades to the rooms! new AC units, new locks, new check in computers nice upgrades!
Stayed 1 night in Jan 2024

10/10 Excellent

Cindy, Laredo

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024

2/10 Terrible

Silvia

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

4/10 Poor

Enrique

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Es un hotel para traileros, nada de malo en eso, pero si necesario saberlo. El desayuno no tiene huevos.
Stayed 1 night in Dec 2023

10/10 Excellent

Mollie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Omar

Business traveller, Travelled with partner
Stayed 1 night in Dec 2023

10/10 Excellent

Jose Martinez

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Omar

Stayed 1 night in Dec 2023

10/10 Excellent

Rodrigo

Stayed 1 night in Dec 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Monica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Garden View
The view of the garden would have been much more interesting and beautiful had it not been very overgrown! The accommodation was very good! Will be back!!
Stayed 1 night in Dec 2023

10/10 Excellent

Anthony

Stayed 1 night in Dec 2023

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the garden area and the outside patio!
Stayed 1 night in Dec 2023

8/10 Good

Chris

Stayed 3 nights in Nov 2023

10/10 Excellent

richard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Nov 2023

2/10 Terrible

Magdaleno

Disliked: Cleanliness, staff & service, property conditions & facilities
Stinky bed cover.
Stayed 1 night in Nov 2023

10/10 Excellent

adilene

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was amazing, my family enjoyed it
Stayed 2 nights in Nov 2023

8/10 Good

MARIO NESTOR

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Emilio

Liked: Cleanliness, staff & service, property conditions & facilities
Had a wonderful stay. Thank you!
Stayed 1 night in Nov 2023

4/10 Poor

Iain

Business traveller
Disliked: Cleanliness, property conditions & facilities
Never again
Old room, dirty bedding. Disinterested staff, poor breakfast. Other than the bed bring comfortable, I have nothing positive to say about my stsy here.
Stayed 2 nights in Nov 2023

10/10 Excellent

Mackenzie

Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable clean rooms. Air conditioner worked great! Nice outside area. Enjoyed the complimentary beers and nachos. Nice touch! We would most definitely stay here again when in the area!
Stayed 1 night in Nov 2023

8/10 Good

VICTOR

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

4/10 Poor

adilene

Business traveller
Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness, staff & service
Good for family
No toilet paper, front desk person was rude. Trash in the room but a good place for family
Stayed 1 night in Nov 2023

6/10 Okay

Evan

Stayed 6 nights in Oct 2023

6/10 Okay

Rosa

Travelled with partner
Disliked: Amenities
Room needs updating. The water in shower was hard to control the temperature. Not enough towels. Area was convenient. Sitting area outside not clean.
Stayed 1 night in Nov 2023

4/10 Poor

Maria

Business traveller
Disliked: Property conditions & facilities
Bed was uncomfortable heater didn’t work.
Stayed 1 night in Nov 2023

10/10 Excellent

Marilyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
What a surprise to have free drinks and food for happy hour. To have someone make our waffles at breakfast. Then for check-out to be at 1pm!
Stayed 1 night in Oct 2023

2/10 Terrible

Arnold

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Well i original booked on line a down stairs room 2 kings size beds . I stayed in upper level room with 1 Queen bed noisy AC. Phone in room didnt work cold and raining outside. Bad place
Stayed 1 night in Oct 2023

10/10 Excellent

Peg

Business traveller, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I am here a lot for business. Staff is always nice and food is good.
Stayed 1 night in Oct 2023