In-room safe, desk, iron/ironing board, free WiFi

Reviews of Clarion Pointe Lakeland I-4

2.5 out of 5
Clarion Pointe Lakeland I-4
4321 Lakeland Park Dr, Lakeland, FL

Reviews

7.8

Good

Rating 10 - Excellent. 410 out of 1000 reviews" "
Rating 8 - Good. 278 out of 1000 reviews" "
Rating 6 - Okay. 137 out of 1000 reviews" "
Rating 4 - Poor. 86 out of 1000 reviews" "
Rating 2 - Terrible. 89 out of 1000 reviews" "

7.8/10

Cleanliness

8.4/10

Staff & service

7.2/10

Amenities

7.6/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Emely

Liked: Cleanliness, staff & service, property conditions & facilities
Really enjoyed my stay here.
Stayed 1 night in May 2024
Response from Yesha Patel on 11 May 2024
Thank you so much for being our guest and leaving such a kind review. We appreciate having you and are so happy that you enjoyed your time with us. We try very hard to offer every guest a good experience and your positive feedback makes our day! We hope that you come back soon for another visit. Take care and have a great day!

8/10 Good

Donna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Water faucet in the shower was backwards
Stayed 1 night in May 2024
Response from Yesha Patel on 9 May 2024
Thank you for the kind review and positive feedback - we appreciate having you as our guest! We hope that you can come back and see us again soon!

2/10 Terrible

Laron

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
No
Stayed 1 night in May 2024
Response from Yesha Patel on 8 May 2024
Thank you for taking the time to leave a review. We take all feedback seriously as it helps us improve our services. However, after a thorough check of our reservation system, we couldn't find any record matching your name.If you stayed with us under a different name or booked through a third party, we would greatly appreciate additional details so we can investigate your concerns accurately. Our goal is to ensure every guest has a comfortable and enjoyable stay, and we regret to hear that your experience did not meet these standards.Please reach out to us directly with your reservation details so we can address your concerns more specifically. We are committed to rectifying any shortcomings in our service or facilities.Sincerely,Customer Service Manager

10/10 Excellent

Soraida

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Yesha Patel on 8 May 2024
Thank you so much for your 5-star review! We are thrilled to hear that your stay with us was great. Our team at Clarion pointe Lakeland I-4 dedicated to providing a high-quality service to make our guests feel comfortable and welcomed. We look forward to welcoming you back for another great stay in the future.

2/10 Terrible

Diane

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Disgusting, dirty, bugs in room. Almost $400 a night, major rip off. Multiple customers with same complaints.
Stayed 1 night in Mar 2023

10/10 Excellent

Joe

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property and the owners were very friendly and appreciated our business and went above and beyond in welcoming us...highly recommend this property
Stayed 1 night in Apr 2024
Response from yasha. on 3 May 2024
Thank you so much for your 5-star review! We are thrilled to hear that your stay with us was great. Our team at Clarion pointe Lakeland I-4 dedicated to providing a high-quality service to make our guests feel comfortable and welcomed. We look forward to welcoming you back for another great stay in the future.Sincerely,Yasha PatelGeneral Manager.

10/10 Excellent

diana

Travelled with family
Liked: Amenities, property conditions & facilities
Good
Stayed 1 night in Apr 2024
Response from Yasha on 3 May 2024
Thank you, Diana for your perfect rating and for taking the time to share your experience. We are thrilled to know that our hotel met your needs perfectly. We hope to see you again soon, and we're committed to making your next stay just as great, or even better.Sincerely,Yasha PatelGeneral Manager.

8/10 Good

Guillermo, Caracas

Liked: Cleanliness, staff & service
Very friendly staff. Not very cooperative management.
Stayed 2 nights in Apr 2024
Response from Yesha Patel on 15 Apr 2024
Thank you for taking the time to leave a review. We're pleased to hear that you found our hotel to be a nice place to stay. We strive to offer a comfortable and enjoyable experience for all of our guests, and your feedback is valuable to us. We hope to welcome you back in the near future for an even better stay.

10/10 Excellent

Aura

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
very clean !!
Stayed 1 night in Apr 2024
Response from Yesha on 8 Apr 2024
Thank you for taking the time to share your excellent review of your recent stay at Sleep Inn and suite Lakeland I-4 . We are delighted to hear that you had a positive experience, found our staff friendly, and your room clean. Our dedicated staff always strives to go above and beyond to ensure our guests have a comfortable and memorable stay. Your kind words regarding the cleanliness of our rooms are greatly appreciated and serve as great motivation for our housekeeping team. We are so pleased that you would choose to stay with us again and we look forward to the opportunity to provide you with another exceptional experience in the future.

10/10 Excellent

Marvin

Liked: Staff & service, property conditions & facilities
Great
Stayed 2 nights in Apr 2024
Response from Yesha on 8 Apr 2024
Thank you for the perfect score and for choosing to stay with us! We're delighted to see that you had a satisfying experience. Should you ever return to our area, we hope to have the opportunity to host you again. If you have any specific feedback or suggestions, please don't hesitate to share them with us, as they help us continue to improve and provide excellent service.

8/10 Good

Robert A, Tallahassee

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Apr 2024
Response from Yesha on 7 Apr 2024
We are thrilled you love our property! It is always our hope to provide a wonderful & comfortable stay!! Please visit us again!!

10/10 Excellent

lisa

Liked: Cleanliness, staff & service, property conditions & facilities
It's a very lovely hotel with beautiful rooms. Smells great too
Stayed 1 night in Apr 2024
Response from Yesha on 8 Apr 2024
We are thrilled you love our property! It is always our hope to provide a wonderful & comfortable stay!! Please visit us again!!

10/10 Excellent

Rosmery

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I will definitely stay there again in the future , Super clean , smells amazing , breakfast options super tasty. I’m a frequent flyer, and I have bad experience with many stays , definitely this one is my top option now long and I strongly recommended .
Stayed 2 nights in Apr 2024
Response from Yesha on 6 Apr 2024
Thank you for your perfect rating and for taking the time to share your experience. We are thrilled to know that our hotel met your needs perfectly. We are also delighted to hear that you enjoyed our breakfast. We believe a great day starts with a great meal, and we do our best to provide a variety of quality food options for our guests. We hope to see you again soon, and we're committed to making your next stay just as great, or even better.

10/10 Excellent

Robert K.

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
I love this and this hotel
Stayed 1 night in Apr 2024
Response from Yesha on 3 Apr 2024
We are thrilled you love our property! It is always our hope to provide a wonderful & comfortable stay!! Please visit us again!!

8/10 Good

Ha Thuc

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and service good
Stayed 1 night in Mar 2024
Response from Yesha on 30 Mar 2024
Thank you for taking the time to share your excellent review of your recent stay at Sleep Inn and suite Lakeland I-4 . We are delighted to hear that you had a positive experience, found our staff friendly, and your room clean. Our dedicated staff always strives to go above and beyond to ensure our guests have a comfortable and memorable stay. Your kind words regarding the cleanliness of our rooms are greatly appreciated and serve as great motivation for our housekeeping team. We are so pleased that you would choose to stay with us again and we look forward to the opportunity to provide you with another exceptional experience in the future.

8/10 Good

Timmy

Stayed 2 nights in Mar 2024
Response from Yesha Patel on 16 Apr 2024
Thank you for the kind review and positive feedback - we appreciate having you as our guest! We hope that you can come back and see us again soon!

4/10 Poor

Windy

Stayed 1 night in Mar 2024
Response from Yesha Patel on 16 Apr 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Sleep Inn & Suites Lakeland I-4.On behalf of our entire team, I would like to apologize for failing to exceed your expectations.We would greatly appreciate additional details so we can investigate your concerns accurately. Our goal is to ensure every guest has a comfortable and enjoyable stay, and we regret to hear that your experience did not meet these standards.Please reach out to us directly with your reservation details so we can address your concerns more specifically. We are committed to rectifying any shortcomings in our service or facilities.We hope for an opportunity to properly host you in the future.Sincerely,Customer Service ManagerSleep Inn & Suites Lakeland I-4

4/10 Poor

Jacquelyn

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Remolding hotel. Shower had damaged spots, thank goodness Cracker Barrel was next door cause the breakfast wasn’t very good.
Stayed 1 night in Mar 2024
Response from Yesha on 19 Mar 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Sleep Inn & Suites Lakeland I-4. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

4/10 Poor

CURTIS

Travelled with family
Disliked: Cleanliness, property conditions & facilities
I was told that there was a 24/7 shuttle to the Airport. There is not shuttle at all
Stayed 1 night in Mar 2024
Response from Yesha on 17 Mar 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Sleep Inn & Suites Lakeland I-4. I would like to apologize. but We are not advertised in ours website we can service for airport shuttle 24/7. Your satisfaction is important to us.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

10/10 Excellent

Angel

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente recomiendo habitación confortable al precio...
Stayed 1 night in Mar 2024
Response from Yesha on 17 Mar 2024
We are thrilled you love our property! It is always our hope to provide a wonderful & comfortable stay!! Please visit us again!!

2/10 Terrible

David

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is horrible. It is under renovation which meant we had to climb over boxes in the hallways to get to our room. We got to our "newly renovated" room to find a 19 inch television. The "newly renovated" bathroom had a toilet that wouldn't flush. Luckily we only had to spend one night in this nightmare hotel. The unfortunate thing is that I will never ever again stay at a Sleep Inn no matter what, and it is this particular franchisee owner who has tarnished their name forever in my book.
Stayed 1 night in Mar 2024
Response from Yesha on 15 Mar 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Sleep Inn & Suites Lakeland I-4. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

2/10 Terrible

Emilio

Travelled with partner
Liked: Cleanliness, staff & service
Noisy place
Stayed 1 night in Mar 2024
Response from Yesha on 15 Mar 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Sleep Inn & Suites Lakeland I-4. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

6/10 Okay

Michelle

Stayed 1 night in Mar 2024
Response from Yesha on 14 Mar 2024
Thank you so much for being our guest and leaving such a kind review. We appreciate having you and are so happy that you enjoyed your time with us. your positive feedback makes our day! We hope that you come back soon for another visit. Take care and have a great day!

8/10 Good

Michelle

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was perfect for our stay and would recommend it highly. Staff was friendly and helpful. They are remodeling but in the midst it was pretty clean. I was able to appreciate that. Our room was very clean, loved the floors and no rugs in the room. This was a huge benefit as pollen is high and allergies triggered. Microwave and fridge available. There was some dust that had settled possibly from remodeling. But not bad. Fitness room and pool were great and clean as well. Flat tv was great but internet was not connecting to tv. The guy tried to fix but not successful which was a bummer, but not a deal breaker. So only live channels were available. Thankfully we had our devices. We didn’t have a chance to try free breakfast as we had an early event to attend. Thank you for your hospitality!
Stayed 1 night in Mar 2024
Response from Yesha on 13 Mar 2024
Thank you for taking the time to share your excellent review of your recent stay at Sleep Inn and suite Lakeland I-4 . We are delighted to hear that you had a positive experience, found our staff friendly, and your room clean. Our dedicated staff always strives to go above and beyond to ensure our guests have a comfortable and memorable stay. Your kind words regarding the cleanliness of our rooms are greatly appreciated and serve as great motivation for our housekeeping team. We are so pleased that you would choose to stay with us again and we look forward to the opportunity to provide you with another exceptional experience in the future.

4/10 Poor

Melissa

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
The whole property is under construction. There are boxes everywhere and it smells like sawdust and glue.
Stayed 1 night in Mar 2024
Response from Yesha on 13 Mar 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Sleep Inn & Suites Lakeland I-4. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

10/10 Excellent

Austin

Stayed 1 night in Mar 2024
Response from Yesha on 30 Mar 2024
Thank you so much for your 5-star review! We are thrilled to hear that your stay with us was great. Our team at Sleep Inn and suite Lakeland dedicated to providing a high-quality service to make our guests feel comfortable and welcomed. We look forward to welcoming you back for another great stay in the future.

8/10 Good

Jorge

Stayed 1 night in Mar 2024
Response from Yesha on 30 Mar 2024
Thank you for the kind review and positive feedback - we appreciate having you as our guest! We hope that you can come back and see us again soon!

10/10 Excellent

Justo

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property is going through the final stages of construction. Everything was clean and neat as well as the room condition. The price shouldn’t be so high when they are finishing the decoration and other thing in the hotel. I will stay again here . They should clean the outside window since they weren’t that clean with a litter bit of mold in the outside of it . But I guess it would be clean after they complete de construction.
Stayed 1 night in Feb 2024
Response from Yesha on 8 Mar 2024
Thank you for the perfect score and for choosing to stay with us! We're delighted to see that you had a satisfying experience. Should you ever return to our area, we hope to have the opportunity to host you again. If you have any specific feedback or suggestions, please don't hesitate to share them with us, as they help us continue to improve and provide excellent service.

6/10 Okay

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Yesha on 6 Mar 2024
We are thrilled you love our property! It is always our hope to provide a wonderful & comfortable stay!! Please visit us again!!

6/10 Okay

Archie

Business traveller
Liked: Staff & service
At this time I gave it a 3. They are in the middle of remodeling and I truly believe a year from now I could easily give them a strong 4. The painting that had been completed was 1st rate and my room/bed/bath was clean and new. The carpet in the hallways is so dirty that I would not walk on it without shoes. What I did not like was that I had to pay a $2 hotel room fee in cash. Do you really think that $2 hotel fee in cash is disclosed in their financials. I am waiting to see if it is posted as a charge on my receipt which they could not print because I booked through Expedia. The breakfast was not bad but the egg patties they brought out and put in the steamer still had ice on them.
Stayed 1 night in Feb 2024
Response from Yesha on 3 Mar 2024
Thank you for your perfect rating and for taking the time to share your experience. We are thrilled to know that our hotel met your needs perfectly. We are also delighted to hear that you enjoyed our breakfast. We believe a great day starts with a great meal, and we do our best to provide a variety of quality food options for our guests. We hope to see you again soon, and we're committed to making your next stay just as great, or even better.

10/10 Excellent

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We got a brand new fully remodeled room. The bed was super comfy. Staff was very friendly.
Stayed 1 night in Feb 2024
Response from Yesha on 3 Mar 2024
Thank you so much for your 5-star review! We are thrilled to hear that your stay with us was great. Our team at Sleep inn and suite Lakeland dedicated to providing a high-quality service to make our guests feel comfortable and welcomed. We look forward to welcoming you back for another great stay in the future. Thank you for Comments regarding Our Newly renovation YOU LOVE .

10/10 Excellent

Ashlee

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very welcoming staff and comfortable beds. Hotel is still quiet and peaceful during renovations. Free breakfast was great! Included cereal, DIY waffle maker, yogurt, bagels and toast etc.
Response from Yesha on 28 Feb 2024
Thank you for your perfect rating and for taking the time to share your experience. We are thrilled to know that our hotel met your needs perfectly. We are also delighted to hear that you enjoyed our breakfast. We believe a great day starts with a great meal, and we do our best to provide a variety of quality food options for our guests. We hope to see you again soon, and we're committed to making your next stay just as great, or even better. Your positive rating is genuinely appreciated and inspires our team to continue delivering exceptional guest experiences. Our dedicated staff always strives to go above and beyond to ensure our guests have a comfortable and memorable stay. Your kind words regarding the cleanliness of our rooms are greatly appreciated and serve as great motivation for our housekeeping team. We hope to have the opportunity to welcome you back to the Sleep Inn and suite Lakeland in the future Please do not hesitate to reach out if there's anything we can assist you with for your next stay.

10/10 Excellent

garry

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was eager to help with any problem.
Stayed 1 night in Feb 2024
Response from Yesha on 26 Feb 2024
Thank you for awarding us a perfect 5 out of 5 We're thrilled to see that you had an excellent stay with us. Your positive rating is genuinely appreciated and inspires our team to continue delivering exceptional guest experiences. Our dedicated staff always strives to go above and beyond to ensure our guests have a comfortable and memorable stay. We hope to have the opportunity to welcome you back to the Sleep Inn and suite Lakeland in the future Please do not hesitate to reach out if there's anything we can assist you with for your next stay.

8/10 Good

Pepper

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Remodeling but the rooms that are finished are nice
Stayed 1 night in Feb 2024
Response from Yesha on 21 Feb 2024
We are thrilled you love our property! It is always our hope to provide a wonderful & comfortable stay!! Please visit us again!!

2/10 Terrible

HEATHER

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Never again…
Doing renovations without disclosing it to customers is awful. This is especially alarming to those with severe latex allergies when you have wet latex based paint all throughout the hallways and in rooms. These are hallways that lead to where you check in and out…so there is no going around it. The carpet ripped up and stapled over cords and transition strips is also a safety concern you might want to fix. The peepholes that were removed and then stuffed with tissues so others couldn’t see in side the rooms is not a good look either. The staff was less than accommodating and Yasha the front desk manager said it wasn’t her issue to deal with. Hopefully when the hotel finishes the renovations and cleans up the establishment they will also clean up their customer service department as well.
Stayed 1 night in Feb 2024
Response from Yesha on 13 Feb 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Sleep Inn & Suites Lakeland I-4. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us, We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

6/10 Okay

Willam

Travelled with group
Disliked: Property conditions & facilities
Wait till the remodels done
They were remodeling the hotel, so it was bare bones
Stayed 1 night in Feb 2024
Response from Yesha on 11 Feb 2024
Thank you for the kind review and positive feedback - we appreciate having you as our guest! We hope that you can come back and see us again soon!

10/10 Excellent

Shellie

Liked: Cleanliness, staff & service, property conditions & facilities
Great room
Stayed 1 night in Feb 2024
Response from Yesha on 11 Feb 2024
Thank you for taking the time to leave a review. We're pleased to hear that you found our hotel ROOM to be a nice place to stay. We strive to offer a comfortable and enjoyable experience for all of our guests, and your feedback is valuable to us. We hope to welcome you back in the near future for an even better stay.

10/10 Excellent

Stanlena

Liked: Staff & service, amenities, property conditions & facilities
Everything
Stayed 1 night in Feb 2024
Response from Yesha on 10 Feb 2024
Thank you for the kind review and positive feedback - we appreciate having you as our guest! We hope that you can come back and see us again soon! :

10/10 Excellent

Ed

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A nice place to stay.
Always a pleasure to stay here when I can get a room. The newly renovated lobby is a welcome change and the fine, well stocked breakfast is always appreciated.
Stayed 2 nights in Feb 2024
Response from Yesha on 9 Feb 2024
Thank you for awarding us a perfect 10 out of 10! We're thrilled to see that you had an excellent stay with us. Your positive rating is genuinely appreciated and inspires our team to continue delivering exceptional guest experiences. Our dedicated staff always strives to go above and beyond to ensure our guests have a comfortable and memorable stay. We are also delighted to hear that you enjoyed our breakfast. We believe a great day starts with a great meal, and we do our best to provide a variety of quality food options for our guests. Thank you for Comments regarding Our Newly renovation.We hope to see you again soon.

2/10 Terrible

Dov, CHANTILLY

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Very dusty and strong paint smell. I had to cancel my stay.
Stayed 5 nights in Jan 2024
Response from Yesha Patel on 22 Jan 2024
On behalf of our entire team, I would like to apologize. Your satisfaction is important to us.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location.
Stayed 3 nights in Dec 2023
Response from Yesha Patel on 14 Jan 2024
Dear Jason,Thank you so much for your 5-star review! We are thrilled to hear that your stay with us was great. Our team at Sleep Inn and suite Lakeland dedicated to providing a high-quality service to make our guests feel comfortable and welcomed. We look forward to welcoming you back for another great stay in the future.

8/10 Good

Laura

Stayed 1 night in Dec 2023
Response from Yesha Patel on 2 Jan 2024
Thank you for the kind review and positive feedback - we appreciate having you as our guest! We hope that you can come back and see us again soon!

10/10 Excellent

Ed

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean property. Great staff; good bkfst.
Stayed 2 nights in Dec 2023
Response from Yesha Patel on 1 Jan 2024
We are thrilled you love our property! It is always our hope to provide a wonderful & comfortable stay!! Please visit us again!!

10/10 Excellent

Jamie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Yesha Patel on 29 Dec 2023
Thank you for the perfect score and for choosing to stay with us! We're delighted to see that you had a satisfying experience. Should you ever return to our area, we hope to have the opportunity to host you again. If you have any specific feedback or suggestions, please don't hesitate to share them with us, as they help us continue to improve and provide excellent service.

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 1 night in Dec 2023
Response from Yesha Patel on 29 Dec 2023
We are thrilled you love our property! It is always our hope to provide a wonderful & comfortable stay!! Please visit us again!!

10/10 Excellent

Jason

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was undergoing a full paint job. Everything was still accessible. Everyone on staff was very nice. breakfast was also really good and fresh.
Stayed 1 night in Nov 2023
Response from Yesha Patel on 28 Dec 2023
Thank you for your perfect rating and for taking the time to share your experience. We are thrilled to know that our hotel met your needs perfectly. We are also delighted to hear that you enjoyed our breakfast. We believe a great day starts with a great meal, and we do our best to provide a variety of quality food options for our guests We hope to see you again soon, and we're committed to making your next stay just as great, or even better.

10/10 Excellent

Orville

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Made holiday visit comfortable
I was impressed with the service. Everyone has been helpful with any of my needs. Woke up to a nice breakfast of waffles, juice and coffee
Stayed 2 nights in Dec 2023
Response from Yesha Patel on 26 Dec 2023
Thank you for taking the time to share your excellent review of your recent stay at Sleep Inn and suite Lakeland I-4 . We are delighted to hear that you had a positive experience, found our staff friendly, and your room clean. Our dedicated staff always strives to go above and beyond to ensure our guests have a comfortable and memorable stay. Your kind words regarding the cleanliness of our rooms are greatly appreciated and serve as great motivation for our housekeeping team. We are also delighted to hear that you enjoyed our breakfast. We believe a great day starts with a great meal, and we do our best to provide a variety of quality food options for our guests. We are so pleased that you would choose to stay with us again and we look forward to the opportunity to provide you with another exceptional experience in the future.

4/10 Poor

Elizabeth

Travelled with family
Liked: Staff & service
Double charged and no accountability.
First, I want to say, the lady at the front desk was amazing and tried her best to be very helpful. But the hotel double charged me plus charged me for the deposit and couldn’t figure out how to fix their mistake. They left me without the money I had budgeted for the trip because it is now tied up in fraudulent hotel charges. This continues to be a huge issue causing problems with our trip. In addition, we were put in one of the renovated rooms, but there are no curtains, and the bright lights shining in the window made it seem like daylight all night long. Not super important, but the TV is so tiny you can’t really watch it laying in bed. And the noise from the highway is so loud you kind of need it. Overall, it was not a great experience and we stay in a lot of hotels. Spend the extra money and go somewhere else.
Stayed 1 night in Dec 2023
Response from Yesha Patel on 17 Dec 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Sleep Inn & Suites Lakeland I-4. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued Choice Privileges member. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

2/10 Terrible

Laura

Stayed 1 night in Dec 2023
Response from Yesha Patel on 17 Dec 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Sleep Inn & Suites Lakeland I-4. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

4/10 Poor

Latorya

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Dec 2023
Response from Yesha Patel on 14 Dec 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Sleep Inn & Suites Lakeland I-4. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued Choice Privileges member. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.