Thank you for responding

Thank you for responding

We are slowly but surely making the upgrades and renovations every day. We have completed the rooms and the breakfast area the lobby and hallways are next. If you are ever in town again please reach out to me personally and I will let you know what all items we have been able to complete.

Thank you so much! We hope to see you back again in the future!

Thank you so much!

Thank you so much!

Thank you

Thank you for responding

Thank you for responding.

Thank you for responding.

Thank you for responding.

Thank you for responding.

Thank you for responding.

Thank you for responding. I have addressed the issues and can assure you we will do better. I apologize for any inconvenience you may have had on behalf of the staff here at the Lodge.

Thank you for responding

Thank you for responding!

Thank you for responding. When you book through a third party we are not able to modify your reservations at all. I have addressed the mentioned issues with my staff. I apologize for the inconvenience.

Thank you for responding. We appreciate your business and hope if ever given the opportunity you will visit us again.

Thank you for responding.

Thank you for taking the time to respond to our survey. We appreciate your business. I am sorry that happened to you. I promise you I have counseled and corrected the employee who did that to you. I apologize on behalf of the hotel and can assure you it will never happen again.

Thank you for responding.

Thank you for responding.

Thank you for responding to our survey. We appreciate your business and for bringing this to our attention. Ants can be pesky during this time of year at this property. We use an aggressive pest control company and they have been out here almost daily over the past 6 or 7 weeks. I apologize for the inconvenience and ask that if you are ever in this area again you reach put to me personally so I can make sure you have the beat possible experience you can with us.

Thank you for responding to our survey.

Thank you for responding to our survey. We appreciate your business and your feed back. Wen have a lot of renovations scheduled in the next year. Bathrooms are about halfway down the list. We hope you choose us if you are ever in this area again.

Please accept my apology for the lack of communication on the Hotel part. We do not allow guest to check in until the housekeeping ladies are completely done in the rooms. We do not have any where to store any luggage in our office. This is also standard procedure. We wish we had more room or some where convenient to store guest items. I do apologize for the front desk agent who did not stand up when speaking to you. We do appreciate your business and hope to see you again.

Please accept my apology for the above mentioned issues with your stay. I have addressed the issues with the appropriate staff team. Did you happen to mention any of this to the front desk staff? We try to be very proactive with maintenance issues.

Being that we are on the lake in Georgia, there are times when extreme humidity can cause some mildew to appear. We are sorry that happened in this case. As always, if there is an issue with your room please contact the front desk immediately to have the situation remedied or be moved to a new room. Our internal logs indicate that you did not contact the front desk.Our breakfast includes Jimmy Dean microwaveable egg products, waffles, and the standard continental breakfast fare. As with most businesses, at times we find ourselves short staffed. When fully staffed we offer more of a full breakfast on weekends. We have since filled that position and will be back to more of a full breakfast on weekends.

Thank you!

Please accept my apology for the Hotel shortcomings. We take reviews serious. I will have maintenance look into the musty moldy smell. We will begin having a real hot breakfast again n the weekends starting next week end. That is a tough position to fill. We will address al the mentioned issues and we hope to see you again if you are ever in town.

I am so sorry this was your experience. We have an aggressive pest control company we use regularly for preventative maintenance. We had them come and address the issue directly. It is hard sometimes to keep the ants out when the smell open food. We hope to see you again in the future.

Thank you for giving us your opinion. We appreciate all feedback. We have been working tirelessly with the renovations.

Thank you for responding

Thank you for your response. As with most businesses around the country we are having trouble filling positions including the breakfast attendant position. Once staffed, we will have a more complete breakfast on weekends.Our pool is open until October. The hot tub has been permanently shut down due to issues with guests continually using it after hours and disturbing other guests.The reservation you made through Expedia was a standard king bed with a street view, not a lake view. Due to the unbelievable summer heat and humidity we have had some issues with mildew in some bathrooms. I apologize that our team did not see that. Please note that if there is ever a quality issue with one of our guest rooms simply contact the front desk and we will make it right or move your room. If we do not know about it at teh time we cannot address it.

Thank you!

I understand completely. Unfortunately, like many businesses across the country we are short staffed and have not found anyone to fill the breakfast attendant position. As soon as we hire someone we will be serving hot breakfast on weekends once again.

Thank you

Thank you so much! We appreciate your business.

Thank you

Thank you for your feedback. We began remodeling the hotel in the past year starting with guest room items. Next on the list is public space including hallways, painting the building with a new theme, landscaping, and resurfacing the parking lot.

Thank you for taking the time to respond. We appreciate your business. We are currently under renovation. We are updating some of the decor in the lobby. The room have recently been redone. We are also painting the exterior and many more items are on the list. We hope you choose us again if ever given the opportunity.

Thank you!

Thank you!

I am so sorry this was your experience at the Lodge. I saw the picture of the bug. Google says is is a Palmetto bug. They are outside dwellers that occasionally sneak in through an open door. The Pest Control Service we use is very aggressive and we have already had the room inspected an serviced. I will issue you a 10% discount for the inconvenience. Please accept my apology on behalf of The Lodge. We hope you choose us again if you are ever back into our small town.

Please accept my apology for the stained sheets. We ordered new linen to be here any day. We hope to see you again if you are ever back out this way.

We are so glad to see you enjoyed the kayaks on the lake. The Hotel is actually under renovation as we speak. The next few things in the near future include painting the building and redo the signage in the Hotel. During our off season we do not offer a hot breakfast. We tried, due to the nationwide staffing issues we have had a very hard time finding someone who will meet the standard we uphold at this property. I know we have interviewed and tried to hire several people for the position.

I share your frustration when it comes to moisture in the bathrooms. As a lakefront property we are constantly battling moisture in the building and as part of our ongoing renovations we are planning on updating the bathrooms . I did see that you stayed in room 302 and my Assistant GM and I personally checked the room and we did not see any stains on the carpet.Carpet was replaced last year as well as much of the furnishings except the case goods. Those are on schedule to be replaced in the future. Upcoming renovations also include painting the building, parking lot resurfacing, new docks, hallway carpet and vinyl, and more.We do hope you come visit again and see the renovations progress.

Thank you so much. We are glad you enjoyed your stay.

Thank you for responding to the survey. We are glad you enjoyed your stay and hope to see you again.