Ratings based on 81 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
95% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.1 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Couples
by A verified traveller

great staff, great location

Posted 02-Sep-2014
it's right across from the train station in the heart of the city (but we heard no noise even with windows open) & within walking distance of everything you'll want to see in Lucerne. Very nice, friendly staff.
4 out of 5
Recommended
for Everyone
by A verified traveller

Great location for exploring the city

Posted 26-Aug-2014
We had a lovely big room although bathroom was quite cosy. Good buffet breakfast. If you want to park at the hotel, contact them in advance as spaces are limited
5 out of 5
Recommended
for Everyone
by A verified traveller from Melbourne, Australia

Well positioned and very clean

Posted 22-Aug-2014
Pros: Staff, rooms, dining room. Across from rail station
Cons: All good
Location: Near everything.
Central to many places in Lucerne, especially convenient being opposite the rail station. Staff very friendly and helpful. Dining room great for breaky, dinner nice, but it's just a short walk to many restaurants along the lake.
5 out of 5
Recommended
for Everyone
by A verified traveller from NC

Excellent stay

Posted 09-Jul-2014
Everything was perfect about our stay except the room was a little warm. But the hotel is very close to the train station and all the sites. The bathroom was best yet in Europe-- shower was awesome. Breakfast buffet was filled with lots if choices. Hotel is updated and ver clean. Staff friendly and English speaking. Highly recommend.
5 out of 5
Recommended
for Everyone
by A verified traveller

Great hotel!

Posted 07-Jul-2014
Just across the street from the Lucerne train station. My room facing the courtyard was exceptionally quiet, clean and modern. Great breakfast. Staff very nice. I would highly recommend this hotel.
4 out of 5
Recommended
for Everyone
by A verified traveller

Right next or train station

Posted 05-Jul-2014
Pros: Location, accommodations, breakfast helpful staff
Cons: Ventilation in the room.
Location: Hotel is right in the middle of a bustling area, only a block from the Rosengarten Museum, directly next door to train station.
Very professional staff and nice updated rooms in an older building. Typical size of European rooms, tiny bathroom and tiny elevators.. The weather was cooler for the time of year and the room was a bit stuffy, but there was a fan available and made the temperature pleasant in the room. I can see where the temp in the room might be uncomfortable if it were much warmer outside. Breakfast was wonderful, and nice to eat foods typical of that area. We also were able to leave our luggage in a storage area after checkout before it was time to leave Lucerne, and staff helped us print out our boarding passes for our flight
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 27-Jun-2014
Great location. Hotel is everything we could have asked for.
4 out of 5
Recommended
for Everyone
by A verified traveller from Oklahoma

Nice hotel, great location

Posted 26-Jun-2014
Nice hotel right across the street from the train station and a couple of blocks from the river. The included breakfast was good. The tiny elevator was very slow but that was more amusing than annoying. I would recommend this hotel.
5 out of 5
Recommended
for Everyone
by Deb from Brisbane, Australia

Great location across from main rail station

Posted 23-Jun-2014
Pros: The hotel was clean and well maintained. Access to public transport and the tourist information and booking office were just across the road.
Cons: For us, everything went smoothly and the young reception staff were courteous and knowledgeable.
Location: The train and bus network gave access to Mt Titlis, Mt Pilatus, the Swiss Transport Museum, Lake Lucerne boat cruises.
We chose this hotel for its proximity to the main train station in Lucerne as we were arriving from Zermatt by train and departing the following afternoon for Zurich airport the same way. We had stayed at this hotel in 2008 and been happy with the service and location. Although our stay was short, the staff were friendly and helpful. The breakfast buffet was fresh and generous.Our room overlooked a courtyard/parking area and was spacious enough for our needs. There was a secure left luggage area that we were able to use after checkout as our train to Zurich was late afternoon. We were thus able to do some more sightseeing before leaving Switzerland. The bus station and boat wharves were situated in front of the train station, and the Old Town was a short stroll across the traffic bridge or historic Chapel footbridge.
4 out of 5
Recommended
for Getaway With Friends
by Janice from Oregon

Nice hotel

Posted 23-Jun-2014 on Hotels.com
This hotel is in a great location-across the street from the train and bus station, close to great restaurants and tourist attractions. Staff at hotel were friendly and accommodating. Negatives: no air conditioning and the room was very hot even with a fan. A lot of outside noise if you leave the window open.