Premier Villa, 1 Queen Bed with Sofa bed, Balcony, Ocean View | Laptop workspace, iron/ironing board, free WiFi
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Reviews of The Retreat in Laguna Beach

2 out of 5
The Retreat in Laguna Beach
729 Gaviota Dr, Laguna Beach, CA

Reviews

7.6

Good

Rating 10 - Excellent. 1 out of 5 reviews" "
Rating 8 - Good. 3 out of 5 reviews" "
Rating 6 - Okay. 0 out of 5 reviews" "
Rating 4 - Poor. 1 out of 5 reviews" "
Rating 2 - Terrible. 0 out of 5 reviews" "

6.4/10

Cleanliness

4.6/10

Staff & service

6.0/10

Amenities

7.0/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

4/10 Poor

Ana, Riverside

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was a major concern. We seemed to be an inconvenience when we accidentally forgot a device after checking out and had to go back and ask someone to open the room for a second. Then, due to their poor communication, the manager calls me accusing me of staying longer after I had extended one more night/day. It was their absolute lack of communication. But, also, poor communication when relating this back to me, even though I did everything right when I added an additional night. Poor customer service
Stayed 1 night in Jan 2024

8/10 Good

Lawrence

Liked: Property conditions & facilities, room comfort
Amazing View
The view was from the room was absolutely amazing and you are walking distance to all the cool restaurants and shops. That made it all worth it. We had a great time. That said, the air conditioning and wi-fi don't work, they know they don't work, and they don't seem to care that they don't work. Luckily, neither really affected the trip for us too much, but you should be aware. But with the poor cell coverage, best this be an unplugged trip.
Stayed 2 nights in Dec 2023

8/10 Good

VERONICA

Travelled with family, Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
The location is awesome. The unit was cleaned but the floors needed a good sweep/mop. The parking is tight, but if others park right it’s not an issue. We will definitely come back. Only wish they allowed pets since ours are like our babies…but other than that we enjoyed our stay!
Stayed 4 nights in Nov 2023

8/10 Good

Julie

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Beautiful place to be
The place was clean and nice. The view was amazing and walk down to the beach was minutes away. The only thing was the service. They don’t pick up the phone in the morning. So we walked to the front desk which was located across the street to asked for a shampoo and they said we’ll bring it to your room. But they never came. So my husband went to the front desk again to get it.
Stayed 3 nights in Jul 2023

10/10 Excellent

Kelly

Liked: Cleanliness
Stayed 2 nights in Jul 2023