Hi Wendy, thank you for sharing your feedback. We’re sorry for the trouble you had with checking in. Our app is designed as a virtual concierge, and guests can check in on their own time. We also have a local team available if you need any assistance in person. We apologize again if this didn't meet your expectations. If you’re open to giving us another chance, we’d love the opportunity to make it up to you in the future.

Hi Meelad, your feedback is appreciated. We apologize for any confusion with your room size. It saddens us that you were disappointed in your stay. Should you decide to give us another chance, we'd love to show you a better experience in the future.

We sincerely apologize for the unpleasant experience you had upon arrival, Zack. This isn't the level of service we aim to provide. We're investigating this matter to ensure it doesn't happen again. We hope you'll consider giving us another chance to provide a more positive stay in the future.

Hi Raad, your honest feedback is appreciated. We’re sad to hear about your experience. We’d like to learn more about your stay to help us identify how we can improve for the future. Please reach out to our support team at any time.

Hi Tomokazu, thank you for your kind review. We’re glad you enjoyed your stay, and we can’t wait to host you again.