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Reviews of Holiday Inn Express & Suites Lagrange I-85, an IHG Hotel

2.5 out of 5
Holiday Inn Express & Suites Lagrange I-85, an IHG Hotel
205 Cotton Rd, LaGrange, GA

Reviews

8.4

Very good

Rating 10 - Excellent. 193 out of 404 reviews" "
Rating 8 - Good. 125 out of 404 reviews" "
Rating 6 - Okay. 45 out of 404 reviews" "
Rating 4 - Poor. 19 out of 404 reviews" "
Rating 2 - Terrible. 22 out of 404 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Sarah, Hinton

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel. Staff was nice and friendly. Easy parking. Close to restaurants. Clean and safe location.
Stayed 1 night in Mar 2024

8/10 Good

RONALD

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was fine except the breakfast (eggs and meat) were of poor quality and taste. Room, internet, bathroom were excellent.
Stayed 2 nights in Feb 2024
Response from Hotel Management on 4 Mar 2024
Thank you, Ronald, for your feedback. We will work on making breakfast better for your return visit.

8/10 Good

Darrell

Travelled with family
Liked: Staff & service, amenities
Quiet, nice staff
Stayed 1 night in Feb 2024
Response from Hotel Management on 4 Mar 2024
Thank you for your feedback. We look forward to your return.

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Loved it
Stayed 1 night in Feb 2024
Response from Hotel Managemen on 4 Mar 2024
We look forward to seeing you again soon.

6/10 Okay

Lisa

Travelled with family
Disliked: Property conditions & facilities
Stayed 1 night in Jan 2024
Response from Hotel Management on 4 Mar 2024
Thank you for your review. Any feedback to indicate how we can improve is greatly appreciated.

8/10 Good

jeffery

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jan 2024
Response from Hotel Management on 4 Mar 2024
Thank you for your feedback. We look forward to your return.

10/10 Excellent

Kathryn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Hotel Management on 4 Mar 2024
Thank you for the great score.

4/10 Poor

Kenny

Liked: Cleanliness, staff & service, room comfort
Sad
I requested a wheelchair accessible room, We got a hearing impaired room. No handicap accessible toilet or tub. room was so narrow the chair barely fit. Plus No WiFi.
This is a 24 inch chair
1 handrail
No handrails
Stayed 1 night in Dec 2023

8/10 Good

Everett

Travelled with family
Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
The heater went out , repaired and went out again and I had to ask front desk and repaired it myself with there instructions
Stayed 2 nights in Dec 2023

10/10 Excellent

Kathy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Kenny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just passing through.
Not enough lighting in the bathroom, handicap bathroom in room could use a bench. Unable to access Wi-Fi with password.
Stayed 1 night in Dec 2023

10/10 Excellent

Jerry

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very pleased
They were very accommodating, giving us a first floor room as requested. It was very clean, and the pool was awesome!
Stayed 3 nights in Dec 2023

6/10 Okay

Yuvonne, Saint Clair

Travelled with family and small children
Disliked: Staff & service, amenities
There were some black bugs in the bathroom. They refused to give any additional towels. The second night at 2:48am the fire alarm was pulled. The front desk lady was frantic and the fire department had to show up to show her where the reset button was. The best part was checking out that receptionist was kind and friendly, and laughed with us about our horrible experience.
Stayed 2 nights in Dec 2023

2/10 Terrible

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
won't stay there again.
I asked for bottom floor close to the lobby. They put me on the top floor as far away from the elevator as possible. Check in is at 3pm. The lady would not let me check in at 2:30pm even though all of the house keepers were gone. I don't know why but she did let other people check in before 3pm. I didn't act ugly to her. I was respectful to her.
Stayed 3 nights in Dec 2023

8/10 Good

Tiffany

Stayed 1 night in Nov 2023

4/10 Poor

Fonda

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Issues with room
When we arrived, we realized the tv was broken. Went to the front and someone went up and said they fixed it. After leaving to get dinner, it was all fuzzy and not working again. Went back down and was told to just push a cord back in the make it work. Once I rejected that solution because it was not one, I was told the lady in the lobby needed to verify and see for herself. She went up and told my husband to just not move it to face our kids and that would work. We requested a different room and were put in one that was not like what we paid for. The thermometer in that room was broken, but we just dealt with it because we jad already moved and it was late. Front desk person was very unpersonable and rude.
Stayed 1 night in Nov 2023

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Hotel was clean and quiet. Comfy bed and good breakfast. Staff very friendly and helpful
Stayed 1 night in Nov 2023

8/10 Good

Charlotte

Stayed 1 night in Nov 2023

6/10 Okay

RICHARD

Stayed 6 nights in Oct 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay, nice big room
Stayed 1 night in Oct 2023

10/10 Excellent

ERNEST

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were awesome.
Stayed 4 nights in Oct 2023

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities
The shower was very nice with good water pressure. Best I have had
Stayed 1 night in Sep 2023

10/10 Excellent

Shantavea

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

Mary-Ann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for a roadtrip stop
This is our second time staying at this location. Very friendly staff and the hotel was perfect - clean, quiet and convenient.
Stayed 1 night in Jul 2023

10/10 Excellent

Kadeen

Stayed 1 night in Jul 2023

2/10 Terrible

Natasha

Stayed 2 nights in Jul 2023

8/10 Good

Marianna, Baton Rouge

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The front desk is very kind & friendly! We love the pull out couch for our family.
Stayed 1 night in Jul 2023

8/10 Good

Curtis

Liked: Cleanliness
Nice room but late night arrivals were very inconsiderate. Excessive noise made sleep difficult.
Stayed 1 night in Jul 2023

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Pleasant experience. Quiet stay on the 4th floor.
Stayed 1 night in Jul 2023

10/10 Excellent

Barbara

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It’s a very nice place
Stayed 1 night in Jul 2023

10/10 Excellent

Robyn

Stayed 2 nights in Jul 2023

10/10 Excellent

Christie

Stayed 1 night in Jun 2023

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in May 2023

10/10 Excellent

Ana

Stayed 1 night in May 2023

6/10 Okay

Elsa

Stayed 1 night in May 2023

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023

10/10 Excellent

Mynashia

Stayed 1 night in May 2023

10/10 Excellent

Mary-Ann

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

2/10 Terrible

Stacy

Travelled with family and small children
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
The housekeeping staff was HORRIBLE. Despite having a do not disturb sign on my door, they entered anyway TWICE, And she had her 2yo son with her entering the room...
Stayed 3 nights in Apr 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

10/10 Excellent

katherine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Took my grandsons there. They had nachos and cheese. They enjoyed that at that night very friendly staff we thoroughly enjoyed it.
Stayed 2 nights in Apr 2023

10/10 Excellent

Sara

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
It was clean, evening staff was very friendly and welcoming!
Stayed 1 night in Mar 2023

10/10 Excellent

Victoria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff was super nice!! Very helpful at check in!!!
Stayed 1 night in Mar 2023

6/10 Okay

Mary

Liked: Staff & service
Stayed 1 night in Mar 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Good/Better hotel for area
A few repairs in room:( seems like a newer hotel) bathroom under sink wall damaged and not completely finished patch, grout in shower some minor wk needed, and plug issues on side of bed. Good coldness from Air and frig.
Stayed 3 nights in Mar 2023

2/10 Terrible

Pamela

Travelled with family and small children, Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I paid $50 more than I made reservations for They gave me a handicapped room with terrible shower n moldy dirty mat n shower
Stayed 2 nights in Mar 2023

8/10 Good

LaQuantay

Travelled with partner
Liked: Staff & service
.
Stayed 1 night in Feb 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023

10/10 Excellent

Kayla

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023

6/10 Okay

Steve

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
There is no hot tub at this property. It shows they have a hot tub but they do not. They only have a heated pool.