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Reviews of Kyoto Hot Spring Hatoya Zuihokaku Hotel

3.5 out of 5
Kyoto Hot Spring Hatoya Zuihokaku Hotel
802 Nishi-no-toin shio-koji Sagaru, Minamifudoudou, Kyoto, Kyoto

Reviews

9.2

Wonderful

Rating 10 - Excellent. 299 out of 485 reviews" "
Rating 8 - Good. 154 out of 485 reviews" "
Rating 6 - Okay. 21 out of 485 reviews" "
Rating 4 - Poor. 8 out of 485 reviews" "
Rating 2 - Terrible. 3 out of 485 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Miguel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is conviently close to Kyoto station and Kyoto Tower which made it perfect for moving around Kyoto and taking Shinkansens to other cities. Its in a relatively quiet area near the train station but also has plenty of foot traffic near it which helped us feel safe and comfortable waling to the hotel at any hour. We also loved the delicious restaurants that were nearby that really made this stay a highlight if our trip!
Stayed 5 nights in Apr 2024

10/10 Excellent

Yuichi, Manor

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Jasmin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to Kyoto station

10/10 Excellent

VANESSA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet and excellent service. Hot spring is also very clean and well maintained.
Stayed 3 nights in Mar 2024

10/10 Excellent

Takeshi

Stayed 1 night in Feb 2024

10/10 Excellent

Takeshi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was very clean. They gave us excellent service. We would like to stay there again.
Stayed 2 nights in Feb 2024

10/10 Excellent

Yushi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice Hot spring ( Onsen ) in hotel . Very convenient location near the Kyoto station .
Stayed 2 nights in Jan 2024

10/10 Excellent

Kent

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful hotel!
Staff is amazing and hotel is located next to Kyoto Station so it is easy to get to if on foot with luggage. The onsen is great and there are laundry facilities as well. breakfast was a delicious authentic Japanese breakfast! Would recommend this place to everyone!
Stayed 3 nights in Nov 2023

10/10 Excellent

Nithipa

Stayed 2 nights in Oct 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommend stay in Kyoto
Highly recommend, we very much enjoyed our stay here! We booked the Japanese traditional style room with its own private onsen. It was very ideal as we could not use the communal hotel hot springs as we have tattoos, but this did not bother us as we booked the private room for this purpose. The room was incredibly spacious and using the onsen was a lovely experience. The hotel staff were very welcoming and helped us greatly, particularly with helping us with luggage transfers. Even though we have very limited knowledge of Japanese, staff were able to help us in English which we appreciated. All in all it was a lovely short stay we had and great location, very near Kyoto Station.
Stayed 1 night in Oct 2023

8/10 Good

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like the hot spring.
Stayed 1 night in Oct 2023

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are very coureous, professional, and attentive to details. Facility, room, location and service are all top notch.
Stayed 1 night in Aug 2023

4/10 Poor

Mohammadu, Kurunegala

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not worth the price.
Stayed 1 night in Jul 2023

10/10 Excellent

Luis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was exceptional and the Onsen (hot spring) was heaven after a day of walking up stairs visiting temples. Close to the train station (5 min walk) which has plenty of stores and restaurants/bars with great variety. The beds were insanely comfortable. I will certainly be staying here when I come back to Kyoto.
Stayed 1 night in Jun 2023

10/10 Excellent

Yannick

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy customer
Hotel staff was extremely polite, helpful, prompt and professional. The onsen was excellent, and the room was perfect for my wife and I. Clean, nice yukatas, and a great hybrid design of traditional Japan and modern amenities.
Stayed 1 night in Apr 2023

8/10 Good

Betsy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was nice experience staying in family room. I just wish you add body lotion to your amenities 😊
Stayed 1 night in Apr 2023

10/10 Excellent

Gloria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to Kyoto Station. Great customer service and very nice hot spring. Highly recommend. We’ll definitely stay here again if we come back Kyoto.
Stayed 2 nights in Dec 2022

10/10 Excellent

Wai Yin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and tidy, big room space with a Japanese style area. A good hot spring with outdoor area in town, I can have a brief relax in the hotel, will come again

10/10 Excellent

Stephen

Stayed 1 night in Nov 2022

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2022

10/10 Excellent

Verified traveller

Stayed 2 nights in Jan 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2020

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
不錯的飯店
洒店房間很細，行李要放在入口通道，沒有衣櫃，桌面也很細，很少地方放物品。職員有禮貌，可給我們11時才退房。温泉室內和室外各一個，人不多。離京都車站很近。
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only hotel with natural hot spring in the city centre. Very convenient location.
Stayed 2 nights in Dec 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2019

10/10 Excellent

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
near the main station with quiet area. staff are very nice and helpful.
Stayed 1 night in Dec 2019

10/10 Excellent

Daphne

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The natural hot spring is perfect! Love both the indoor and outdoor hot spring:) Very comfortable and good size twin room.
Stayed 1 night in Nov 2019

10/10 Excellent

Eric Kiam Cheng

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Treat yourself to a worthy upgrade!
Super nice and clean. We book one of the two rooms with the private onsen on the 8th floor. It was more than double the price of a regular room but it was so worth it for a day of relaxation. The room was a charming Japanese-Western style with a separate tea room. Super comfortable bed and quiet at night. The location was also very convenient and close to the Kyoto train station with lots of good food options and shops around. Would definitely stay there again and recommend that upgraded room with the private pool for anyone looking to treat themselves.
Stayed 1 night in Nov 2019

8/10 Good

Yuk Fong

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019

10/10 Excellent

Mr.Viboon

Stayed 1 night in Oct 2019

8/10 Good

Derick, Hong Kong

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Able to arrange adjacent rooms for my late booking request. As we are arrive the hotel before the check in time, hotel staff are helpful to arrange early check in. When i return to the hotel at night time to collect the room key, being informed Our luggages already delivered to our room.
Stayed 1 night in Oct 2019

10/10 Excellent

Natalie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stop off near train station
We had a two day trip to Kyoto and this hotel was fantastic as a base. It is a short walk to the hotel from the train station. It has a floor of hot springs to relax at the end of a long day of shrine and temple touring.
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean spacious room, close to train station, friendly and helpful staff.
Stayed 1 night in Jul 2019

6/10 Okay

eppie mei ling

Liked: Cleanliness, room comfort
Disliked: Staff & service
Overcharge us the breakfast. When check-in, staff already mentioned breakfast was not include during this booking, I clearly said no need to add breakfast. Next morning we found breakfast coupon outside the room floor around 10am which the breakfast time almost finished. We didn’t use this breakfast coupon, but when we check out, they asked us to pay for the breakfast which I get confused. I didn’t request the breakfast coupon, if so why they didn’t give us upon the check-in, why only delivery in the next morning for breakfast hour. No frog & knifes inside the room, we requested on the 8th floor, they said the knife need to be charged, I feel so unfair we just borrowed the knife for the fresh fruit & they said we need to be charged. Unbelievable!!!
Stayed 1 night in Jul 2019

8/10 Good

Chee Sheng

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Onsen Hotel near kyoto Jr station
Was looking for a stay near the kyoto station and this has attracted my attention. Hotel comes with onsen and within 5 minutes walking distance from kyoto Jr Station. Rooms are very spacious for 3 pax. However the onsen water on the top floor isn't hot enough probably due to the way the facility was built.
Stayed 1 night in May 2019

10/10 Excellent

Sohee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
YOU HAVE TO STAY HERE!!
+ clean clean clean rooms. + nice and quite onsen on TOP FLOOR. + great location. 5 min from Kyoto station by walk.
Stayed 1 night in May 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrific Japanese set breakfast and very nice bed. Rooms are a bit small and some dictance, though walkable, from the station.
Stayed 1 night in Mar 2019

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent with the hot springs on the hotel. Very clean and spacious room. Walkable distance to Kyoto station and bus and lots of cheap eats.
Stayed 2 nights in Mar 2019

6/10 Okay

Verified traveller

Liked: Cleanliness
Stayed 2 nights in Mar 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2019

8/10 Good

Francis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel, highly recommend
Good hotel, highly recommend
Stayed 1 night in Feb 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent stay, will be back definitely! The only thing was, maybe its a cultural thing? Ladies would come in during middle of operation time in hot spring bath on the 8th floor to do clean up.....shouldn't clean up be done during down time?
Stayed 2 nights in Jan 2019

10/10 Excellent

Evelyn Chan Bona

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel to stay!
Easy access from Kyoto Station , quite area with convenient store nearby , we will stay in this hotel again in the future.
Stayed 2 nights in Jan 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2019