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Reviews of Kusatsu Onsen Kiyoshigekan

3 out of 5
Kusatsu Onsen Kiyoshigekan
280-4 Kusatsu-machi, Kusatsu, Gunma Prefecture

Reviews

7.8

Good

Rating 10 - Excellent. 18 out of 65 reviews" "
Rating 8 - Good. 28 out of 65 reviews" "
Rating 6 - Okay. 10 out of 65 reviews" "
Rating 4 - Poor. 7 out of 65 reviews" "
Rating 2 - Terrible. 2 out of 65 reviews" "

8.0/10

Cleanliness

8.0/10

Staff & service

8.0/10

Amenities

7.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was a little bit of a walk from the bus terminal and the main part of town but we loved staying in this place. There were indoor and outdoor public and private baths, and it was a great touch to have the ability to make the public baths private between 9 pm and 8 am at no additional cost. We did the half board option for food and it was really great to experience traditional japanese cuisine for breakfast and dinner.
Stayed 2 nights in May 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Good onsen, both private and public available. Traditional japanese(sleeping on the floor). Decent breakfast available.
Stayed 2 nights in May 2019

8/10 Good

Sumalee, Bangkok

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
It takes about 15minutes walk from Yubatake. This hotel has private onsen, you can relax and take your time here. Nice breakfast.
Stayed 1 night in May 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Amazing and always smiling staff, great dinner and breakfast, and loved the private use of the baths, including the communal ones late at night. A little far of a walk with luggage but still manageable.

10/10 Excellent

Weng Seng

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
A great Osen hotel
It was located in a very quiet location but easy to find. The 2 days stay with different food for breakfast and dinner. Overall service is great.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice japanese style inn.
If you go here expecting a regular western hotel experience you chose the wrong place. This is a japanese style inn, meaning open air bath and futon.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Hok Chun, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel in Kusatsu for leisure
Staff are really nice, and the breakfast is pretty good. You can easily commiunicate with staff even you don't understand Japanese.

8/10 Good

Djunadi Putra

Liked: Cleanliness, room comfort
Decent ryokan in Kusatsu
The ryokan is not exactly in the middle of Kusatsu-onsen, but a bit on the periphery. Since they don't provide a pick up service, you have to take a taxi or walk from the bus station (around 10mins, slightly downhill). The same deal if you want to go to the town center, you'd have to walk about 10-15mins (a little downhill to flat terrain). Plus: - the rate is one of the most reasonable in the area - private onsen - decent size room - strong, free wifi - delicious and reasonably priced breakfast and dinner - massage chair. FREE! Minus: - the location is a bit far from the town center area, a bit inconvenient to get in and out. Tough if you are carrying a big or heavy luggage. But the proprietor did provide me a lift to the bus station when I left - most of the rooms are on the 2nd floor. You have to carry your own luggage upstairs, which did not happen to me at other ryokan - meals are served in the dining room, instead of the usual, in the privacy of your own room All in all, it's not bad. The service could have been more attentive.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great private onsen!
Wonderful in-hotel onset! There are two small private onsen and two larger "public" onsen (men/women). If the private onsen are open, you can lock them and use them for yourself. Same goes for the larger onsen between 9pm-8am! The Japanese dinner and breakfast (an extra cost) were also delicious. It's a short 10 min walk to the bus terminal, and 15 min to the famous Yubatake. I'd stay here again!

4/10 Poor

Frequent Travel, HKG

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Look Elsewhere!
Hotel can be difficult to find when driving at night. Usual Japanese staff hospitality not seen at check-in or check-out. Room was small with inadequate sound proof. Room facilities were very basic, just about comfortable pillow and clean bed sheet, less running hot water, refrigerator and hair dryer. The private / family bath is available on first-come-first-serve basis.

8/10 Good

Verified traveller

Liked: Cleanliness
Disliked: Room comfort
Cheap and nice yet somewhat outdated ryokan
The room was very simple and small, but with a nice traditional feel to it. The place feels quite old but that is not necessarily a bad thing. The highlight of the place was its nice collection of outdoor and indoor onsens ,and good location: close to the center yet far enough for it to be cheap and quiet.

8/10 Good

Taryn, New Zealand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely experience!
We really enjoyed our stay here. Looking on Google maps we could see it was in a bit of a weird residential area, but it had so many great reviews that we had to see what all the fuss was about. It was a bit of a struggle to get our low car into the driveway, but that was really our only issue. The staff were wonderfully friendly and the food was amazing! The owner spoke a small amount of English and everything had been set out (signs and menus etc) with English translations which was really helpful. The private onsen pools were also fantastic - my husband and I really wanted to have the traditional onsen experience but without the whole 'getting nude with random people' part, so the private pools were perfect. We stayed in summer during the week and it was so nice and quiet, and it was only a short walk to the Yubatake hot water field which was so cool! Overall we had a great experience and would definitely stay here again.

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
comfy onsen
Small walk from the center of town but it's a great place. Private and gender separated onsen. (hot spring) the food is great also. If you stay I suggest the food.

4/10 Poor

Ninja, France

Business traveller
Disliked: Staff & service, property conditions & facilities
Accueil désagréable par une vieille dame malpolie qui ne faisait que répéter que le check-in est à 15h. Oui, ok mais je ne venais que déposer ma valise. Je me suis sentie agressée. La chambre est Ok mais l’établissement est vieillot, notamment la partie des bains. Le service est assuré par un jeune népalais très gentil qui fait de son mieux mais ses patrons sont beaucoup trop rigides et ne veulent pas s’adapter aux visiteurs. Les menus ne sont pas adaptables à nos contraintes alimentaires ni les heures des repas. On nous prévient de suite que si nous ne pouvons pas prendre un repas, nous ne serons pas remboursés alors que nous n’avons rien demandé. On nous appelle par téléphone 2 minutes avant l’heure des repas. Bref, c’est stressant. On dirait l’armée alors qu’on est censé être en vacances. Bref, hôtel trop inflexible. C’est à nous de nous adapter alors que ce n’est pas le sens du mot « service » ni « hospitalité ». Dommage ! En outre, l’hotel est excentré, à 15 min à pied du centre alors que Kusatsu est petit donc mieux vaut loger dans le centre.
Stayed 2 nights in Sep 2019

6/10 Okay

SAYAKA

Liked: Staff & service, room comfort
Disliked: Cleanliness
清潔感が、、
貸切風呂ができたのはよかったですが、あまり綺麗ではありませんでした、、。
Stayed 1 night in Jun 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
친절과 편의
친절하고 친절했던 것입니다
Stayed 1 night in Feb 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2019

8/10 Good

Myeongsu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019

4/10 Poor

Verified traveller

Disliked: Staff & service
여관이 실망이었습니다.
식사가 맛있었다는 후기를 보고 저녁식사 포함해서 예약했는데, 완전 실망이었습니다. 숙소는 만석이었는데, 저녁식사 예약은 2팀만 했더라구요. 일본내에서는 별도 정보가 있었던 듯한 느낌이 들더니, 역시 예상이 틀리지 않았더라구요.
Stayed 1 night in Jan 2019

8/10 Good

kazuhirio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
露天風呂と貸切風呂のある宿
日曜日夜ということもあり、宿泊客は少なめで、露天風呂を満喫させて頂きました。 湯畑からは若干離れておりますが、徒歩10数分で到着出来ますので、街を散策しながら問題ない距離です。草津はいくつか源泉がある感じですが、ここのお湯は比較的まろやかな感じで、自分には丁度良かったです。ホテルはかなり古さを感じますが、自分自身、仕事、プライベートで年間100日位世界各国のホテルに泊まりホテルのトレンドを見ておりますが、ここは古き良き時代を思い出せてくれるホテルです。 今月は比較的お金をセーブしたいけど草津に行きたいという時に、見栄をはらないホテルの位置づけで、友人や夫婦で行かれてはどでしょうか？
Stayed 1 night in Nov 2018

10/10 Excellent

B, Paris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Génial, surtout l'onsen que l'on peut privatiser. J'y retournerai, c'est sûr ^^
Stayed 1 night in Nov 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018

8/10 Good

Verified traveller

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
安い旅館
一泊二食付きで利用しました。掛け流しの温泉♨️時間を気にせず無料で貸し切れるのはとても良かったです。 ゆっくり出来ました。 アメニティがあまり充実してないので必要な物は持って行った方が良い。 古い旅館なので足音、隣の話し声などかなり響きます。
Stayed 1 night in Sep 2018

8/10 Good

Steven

Liked: Cleanliness, staff & service, room comfort
Great traditional Onsen hotel
Parking available if reserved in advance, my room was traditional style, but no bathroom. That doesn't matter much as you'll be using the great onsen. After 9 pm their bigger onsen can be privately used. Owner spoke English and gave advice on what to visit, with a map and discount vouchers. As this was a last minute decision to go to, this was a godsend.
Stayed 1 night in Sep 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
とてもよい時間を過ごさせて頂きました
チェックイン前後に、快く車を置かせて下さり、とてもありがたかった。ホテルの場所は、中心地から少し離れてはいるが、駐車場のことを考え合わせるとこの場所で良かった。 食事はちょうど良い量、質。 浴室は貸切可能で、この制度はとてもいいと思った。 ありがとうございました。
Stayed 1 night in Aug 2018

6/10 Okay

chun man

Liked: Cleanliness
要再努力一點!

8/10 Good

YUSHIRO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Tatsuya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ご飯が美味しかった。

6/10 Okay

Chia-Ju

Liked: Staff & service
Disliked: Cleanliness
距離巴士站走路約末10來分，但沿路美景令人難忘!
Stayed 1 night in Dec 2017

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
不予置評
一個好好的旅館，見到的是向下走！
Stayed 1 night in Jan 2018

10/10 Excellent

Amber , Taipei

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
房間乾淨舒適，食物非常好吃，份量也很足夠，雪景一覽無遺。 溫泉分室內與露天，且具有私人湯屋，隱蔽性很高，私人空間也很舒適。
Stayed 1 night in Jan 2018

6/10 Okay

wei

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
รร.น่าพักและมีออนเซ็นที่ดี บรรยากาศในที่พักเงียบสงบ ห้องพักสไตล์เรียวกังกว้าง รู้สึกไม่อึดอัด
Stayed 1 night in Oct 2017

8/10 Good

ニック, 茨城

Liked: Cleanliness, staff & service, room comfort
紅葉の見頃に一泊二日
施設の外見はあまりぱっとしませんでしたが、客室は清潔で使いやすく、とても満足しています。特に時間帯によって大浴場も貸切出来るのは魅力的でした。ただ旅館の場所が分かりづらいことと駐車場が狭いことが難点ではありました。逆にそれ以外は食事も含め満足できる内容でした。
Stayed 1 night in Nov 2017

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
BAD ATTITUDE OF FRONT DESK STUFF
i dun know if this bad-attitude guy owns this hotel,but the attitude ruins moods of all of us. Asked us to leave immediately when we asked about if we can stay here one more night. He said no room and we decided to search and plan where to go, the guy already asked us out with a bad tone. Cant believe this happened in japan, all services almost close to perfect but this hotel can not provide that. WORST EXPERIENCE EVER!!!
Stayed 1 night in Sep 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2017

6/10 Okay

Joean

Liked: Staff & service
離車站太遠
離車站太遠， 沿途太靜， 晚上不適宜外出， 房間太小， 洗手間小到冇法使用. 。。。。。。。。。。。。。。。。。。。。。。
Stayed 1 night in May 2017

8/10 Good

Siu Tai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

LAM

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
食物很好，職員也很好
與車站及湯畑有一段距離，但不算遠 晚餐和早餐都很用心製作，份量很多，也很美味 職員不太能用英文溝通，但態度十分誠懇 溫泉設施十分不錯，雖只有約十個房間，但有共6個池，室外室內，私人的都有 基本上每次都只有我自己使用

8/10 Good

Man Ho

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities

8/10 Good

kamming

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice meals
雖然距離畑湯約10分鐘路程，但避開人潮，非常清靜。另外旅館提供的晚餐非常美味，這個價錢非常值得。

8/10 Good

Sofie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rent og lækker halvpension
Rart og rent hjemlig ryokan med skønne onsens og lækker traditionel japansk mad. Søde ejere

8/10 Good

Hei Man

Liked: Cleanliness, staff & service, property conditions & facilities
酒店像是家庭式旅館，房間較細，不過尚算舒適，房內沒有浴室和風筒，我們住的房間水喉只有凍水出沒有熱水的；有兩個貸切風呂不用預約的，早上打算到其中一個貸切風呂沖涼浸浴，但是無熱水，所以最終就到了浴場沖涼和浸浴了！樓下有張很舒服的按摩椅，還有足浴！是不錯的選擇！

4/10 Poor

Verified traveller

Disliked: Room comfort

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
湯畑に遠い過ぎる最悪な立地
電話の応対が悪すぎる 駐車場に対して応対がいい加減すぎる 湯畑まで宿から遠すぎるにも関わらず店主に送迎を申し出たが断わらる タクシーもないので歩くしかない。町営駐車場も遠い。 22時以降宿は施錠するのでと門限を言われる 店主の接客対応が悪過ぎる

6/10 Okay

WAI MING, 香港

Liked: Cleanliness
由於在淡季入往,可休閑地使用館內温泉,客房景觀望山景令人心曠神怡。