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Reviews of Kusatsu Onsen Hotel Sakurai

3.5 out of 5
Kusatsu Onsen Hotel Sakurai
465-4 Kusatsu-machi, Kusatsu, Gunma

Reviews

8.8

Excellent

Rating 10 - Excellent. 60 out of 102 reviews" "
Rating 8 - Good. 30 out of 102 reviews" "
Rating 6 - Okay. 7 out of 102 reviews" "
Rating 4 - Poor. 2 out of 102 reviews" "
Rating 2 - Terrible. 3 out of 102 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Ubaldo, Tucson

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a fantastic stay with a hotspring bath house included inside the hotel for the guest. Plus the buffet was delicious and amazing.
Stayed 1 night in Mar 2024

10/10 Excellent

Maria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were greeted on arrival by the nicest staff. The lady that was in charge of showing us around was so sweet and informative. She gave us all her recommendation's for an excellent visit to kusatsu and they did not disappoint! We enjoyed the onsens, the new lounge, the drum show and the food! We had so much fun!
Stayed 3 nights in Feb 2024

10/10 Excellent

Maggie, Fort Lee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I had such a good experience in this hotel. Love the buffet choices and massage services there, great value 👍
Stayed 2 nights in Jan 2024

10/10 Excellent

Michael

Stayed 2 nights in Dec 2023

10/10 Excellent

Chin Chow

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

8/10 Good

Stephen

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Greetings & services upon check in & ck out was super. The rooms were clean & big & had lots of space. Cute short entertainment in the evening. The buffet that’s included was just okay. Nothing special. I would prefer the traditional Japanese meals for the experience but we weren’t given the option to choose upon booking online. Only thing I would complain about is the slippers for small size 5 feet were not available so walking in big slippers hurt my toes & no baskets to bring to the onsen when I see some other women carrying it. Not sure if they were missing from the room.
Stayed 1 night in Sep 2023

10/10 Excellent

Erik

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They are very patient and all employees have translator machines, they allowed me to check in early and take my bag to my room so I could walk around town. They got me a large yukata and food is wonderful. Room was clean and had extra futons for 5 more people, and the private onsen in room was amazing. Would go again someday
Stayed 1 night in Sep 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2020

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were very large! The traditional Japanese beds were very comfortable. The room had two toilets which was pretty interesting and useful. The onsen water quality and temperature is excellent. The breakfast and dinner buffets had an excellent range and selection of delicious and well prepared food.
Stayed 2 nights in Aug 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019

8/10 Good

えいこ

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
大阪から初めて草津旅行へ行きました。スタッフさんの応対も良く、お部屋も清潔で気持ちよく過ごさせてもらいました。 バイキングは種類も豊富で良かったです。 お風呂も広くて解放感があり、朝の光を浴びつつ入る露天風呂も気持ちよかったです。気になったのは、お風呂のロッカーが昔ながらの棚と籠なので、セキュリティ的にはどうかなーと思ったりしました。(貴重品ボックスはもちろん設置されています） また機会が有ったら泊まりたいです。
Stayed 1 night in May 2024

10/10 Excellent

みか

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
家族皆、良い宿泊先だったと満足しています。
Stayed 1 night in May 2024

10/10 Excellent

Wai Ming

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hot spring. Buffer breakfast and dinner have variety of choice and are delicious. staff are polite and helpful.

10/10 Excellent

Yoko

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
施設もスタッフも、料理も素晴らしい。 極上の温泉でリフレッシュできました。 また来たい。
Stayed 1 night in May 2024

8/10 Good

MISA

Liked: Cleanliness, staff & service, property conditions & facilities
夕食のバイキングが美味しく、またラウンジでお酒が飲めるサービスもあり、これも大満足でした。 温泉は気持ちよくて、泉質がとても気に入りました。 露天風呂は夕方、夜、朝と3回入りましたが、まだ足りないくらいでした。機会を見て再訪したいです。
Stayed 1 night in May 2024

8/10 Good

Yasuhiro

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
ウォシュレットが機能しなかった。
Stayed 1 night in Apr 2024

10/10 Excellent

くみこ

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
施設も綺麗でスタッフも親切でとても楽しい滞在ができました。
Stayed 1 night in Apr 2024

10/10 Excellent

Keiko

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

2/10 Terrible

YAO

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

CHUNYUAN

Liked: Cleanliness, staff & service, property conditions & facilities
溫泉很棒，飯店漂亮，無料甜酒好喝~晚餐早餐都很棒菜色豐富，晚上大廳舉辦湯畑表演大家都有機會參與同樂，擊鼓表演振奮人心，是很棒的擊鼓表演！房間寬闊住起來很舒
Stayed 1 night in Mar 2024

10/10 Excellent

YUI

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

??

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
温泉良し！バイキング良し！ 更にラウンジも使用できてアルコール飲み放題は最高でした！！ 草津行った際はリピートさせていただきます！
Stayed 1 night in Mar 2024

10/10 Excellent

Yasuhiko

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
大雪にも関わらず、どんな問合せにも親切にアドバイス頂きありがたかった。
Stayed 1 night in Mar 2024

10/10 Excellent

ゆうすけ

Stayed 1 night in Mar 2024

10/10 Excellent

ふみお

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

まみ

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
スタッフ全員丁寧な接客で挨拶も気持ちよくしてくれて、とても過ごしやすかったです。
Stayed 1 night in Feb 2024

10/10 Excellent

Pao-Huan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024

8/10 Good

Masanori

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

LIKUAN

Stayed 1 night in Jan 2024

10/10 Excellent

Kenji

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

8/10 Good

Danny

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Jan 2024

6/10 Okay

Marco

Disliked: Staff & service
Not very good
Stayed 1 night in Jan 2024

10/10 Excellent

Daiki

Stayed 1 night in Jan 2024

10/10 Excellent

KAZUAKI, kotoku

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
初めて草津温泉に宿泊しました。 ホテルのスタッフ、お部屋、お風呂、食事、全て最高でした。ありがとうございました。

8/10 Good

チエコ

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

まり

Stayed 1 night in Jan 2024

2/10 Terrible

ゆみ

Stayed 2 nights in Dec 2023

8/10 Good

Yoshiki

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
スタッフも感じいいし、バイキングの食事も満足だし、清潔だったし、料金もリーズナブルで家族みなとても満足でした。また行ってもいいなと思ってます。
Stayed 1 night in Dec 2023

8/10 Good

ミノル

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

すすむ

Stayed 1 night in Dec 2023

10/10 Excellent

MinHong

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
모든 서비스에 만족합니다.
Stayed 2 nights in Nov 2023

8/10 Good

MEI FUNG

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
酒店有免費shuttle bus 去湯畑, 包早及晚餐, 食物一般.
Stayed 1 night in Nov 2023

10/10 Excellent

????

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
温泉の質、大浴場の広さに感動！ バイキングの内容も大変満足！
Stayed 1 night in Nov 2023

10/10 Excellent

PUI SZE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a great hotel, even the staff are very nice to host the guests. Buffet breakfast and dinner is superb.

10/10 Excellent

いちろう

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Dinner and breakfast were delicious at the large hotel. I would like to come again
Stayed 1 night in Nov 2023

10/10 Excellent

naomi

Stayed 1 night in Nov 2023

10/10 Excellent

??

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
最高です。
Stayed 1 night in Oct 2023

10/10 Excellent

YUMI

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
古希のお祝いで利用しました。 ちゃんちゃんこも借りて写真も撮ってもらい、お祝いに箸も頂きました。 バイキングも夕食朝食とも美味しかったです。 ありがとうございました。
Stayed 1 night in Oct 2023

10/10 Excellent

mayumi

バイキング料理最高に充実してました
Stayed 1 night in Oct 2023

10/10 Excellent

Luis

Stayed 2 nights in Sep 2023