Exterior
Check availability

Reviews of Hotel Ichii

3.5 out of 5
Hotel Ichii
411, Kusatsu-machi, Agatsuma-gun, Kusatsu, Gunma-ken

Reviews

8.6

Excellent

Rating 10 - Excellent. 49 out of 118 reviews" "
Rating 8 - Good. 49 out of 118 reviews" "
Rating 6 - Okay. 18 out of 118 reviews" "
Rating 4 - Poor. 1 out of 118 reviews" "
Rating 2 - Terrible. 1 out of 118 reviews" "

8.4/10

Cleanliness

9.0/10

Staff & service

9.4/10

Amenities

8.2/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

Murray, Yokosuka

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful scenery and town. Shopping and services are close, but in 5 or 10 minutes walking you can be in the mountains with natural hot spring streams or 15 minutes skiing. Bustling and quiet at the same time.
Stayed 3 nights in Mar 2022

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Central and convenient to the main attractions at Kusatsu Onsen. Excellent Facility. Good COVID controls in place and still providing stellar services.
Stayed 3 nights in Mar 2021

8/10 Good

Jessica, Illinois USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice old fashioned hotel, even though it’s a bit outdated. But it keeps their own tradition since 19 century. Really enjoy the Onsen - hot springs ♨️ 😊
Stayed 1 night in Nov 2018

10/10 Excellent

Stanley

Liked: Staff & service, room comfort
great location, old hotel
Stayed 1 night in Jul 2018

6/10 Okay

vincent, Hong Kong SAR China

Liked: Cleanliness, staff & service, room comfort
central location hotel.
Hotel located right in front of 湯畑 and 5 min walk to bus terminal. Outside of hotel is renovated but Inside of hotel a bit aged. Dinner buffet offered many choices though we chose to take the second shift at 7:30 pm. We were a bit disappointed as some dishes were half finished and not replaced with fresh / hot ones.
Stayed 1 night in Dec 2017

8/10 Good

Suk Yee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Solo stay overnight trip
While there was a little hiccup at the Kusatsu Bus Terminal pickup, my overall stay at the Annex was generally pleasant. It could have been made better to allow me to pay separately at check-in for dinner and breakfast since I was unable to make these choices during booking for single pax.
Stayed 1 night in Jul 2017

10/10 Excellent

HelenPC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect for a weekend relaxing trip
Location of this onsen was great! The staff, the onsen itself, the foods..... everything was perfect!
The room
Entrance of 1st floor
Location

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient hotel. Good view
Good place to stay. Near the attractions and there is a shopping area just under the hotel. Free shuttle bus to the hotel from the bus terminal.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Suck A Relaxing Place
This place was amazing. It's a very short drive from the ski slopes. It was so relaxing to go to the onsen (hot spring bath) after skiing. The hotel is a 2 minute walk from the show and the back entrance leads straight to the outdoor famous view. The hotel is also about a 3 minute walk to the street with all the bars. There is an indoor and outdoor Onsen separate male and females. The place was very clean and very comfortable. The futon measures are a little thinner and pillows are slightly harder than I'd prefer. The stay was wonderful. The dinner and breakfast busts have so many varieties.

8/10 Good

Larasati

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great

8/10 Good

Annalyn

Liked: Cleanliness, staff & service, property conditions & facilities
View from our room was amazing
Hot springs was great, dinner and breakfast buffet was good too.

10/10 Excellent

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort

8/10 Good

AARON

Liked: Cleanliness, staff & service
Close to sightseeing
Very convenient to sightseeing and hotel bus pick up from bus terminal.

10/10 Excellent

Francine, Honolulu, United States of America

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Onsen

10/10 Excellent

Jason, Los Angeles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect mountain and Onsen getaway near Tokyo
Perfect little getaway spot with private in room bathroom and gender separate Onsen (hot springs spa) available to guests. Our room was traditional Japanese bedding which the hotel staff set during dinner. Buffet dinner and breakfast options available were great. Don't expect a luxury stay here, but it is a nice facility (under remodel when we visited in August 2016). They cover all the basics including a Yukata available for use while staying there. Staff is friendly and helpful. Walk around town and through the small shops and restaurants makes for a nice afternoon.

8/10 Good

bozing, T

Liked: Cleanliness, staff & service, room comfort
Not bad
Too costly, not much food variety, hotel kind of old.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I've spent a great time in Hotel Ichii, both room, onsen & food were awesome with such attractive price.

8/10 Good

Greg, Honolulu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, great staff.
Hotel Ichii is an older property but in a great location in the middle of town just in front of the yubitake. Gender separated hot springs within the hotel are available. There is a small private ryokan behind the main building at the base of the hill that offers private bathing for couples or families. The staff is extremely courteous. Shuttle busses are available to & from the bus station. As it is a short walk from the station downhill to the hotel I would reccomend walking through the town to take in the shops along the way instead of using the shuttle. Meals are buffet style. Please be aware that many places in Kusatsu do not open early or stay open late. Definately would reccomend getting breakfast at the hotel and then exploring around town to find dinner. Please note that as of this posting th hotel was performing some construction that started about mid-day and did not get in the way of everyday hotel activities although a deck overlooking the yubitake was closed.

8/10 Good

Eng Chin, Singapore

Liked: Cleanliness, staff & service
Good Food and Close to Centre
Close by to the town centre where the activities and show is. Hotel food was buffet style for both dinner and breakfast - good spread and plentiful. The beef was very good.

2/10 Terrible

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
表示金額より請求金額が高くなります。
ホテルはそれなりですが、Hotels.com の対応が最悪です。表示金額(2万ほど)を参考に予約したが、請求金額が2万8000円でした。消費税、サービス料がかかるという表示が小さく書かれていたが、まさか2万に対し8000円もプラスされるとは何なのでしょう。　ホテルでは現金で入湯税など支払ったので、サービス料の8000円は意味不明。　申し込み直後から問い合わせしていますがhotels.com からは明確な回答もなし。　他のサイトからの申し込みを強くおすすめします。
Stayed 1 night in Mar 2020

8/10 Good

YOUJI

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
コストパフォーマンス良いホテル
車で到着ご、直ぐにホテルの人が対応して頂きまして、チェックアウトまで快適に過ごせました。 湯畑近くで、お店も近くて便利です。
三階ベランダより湯畑
朝食バイキング 和食、洋食、デザート豊富でした
湯畑より一井本館
Stayed 1 night in Feb 2020

10/10 Excellent

CHUN WU

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

8/10 Good

Jianping

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
晚上请勿关空调。
地段特别好，出门就是汤田，周边景点基本在10分钟左右路程，挺方便。酒店还有到车站的接驳车，早餐也不错，特别适合不喜欢吃生食的人。温泉场地挺大，户外风吕温泉水应该不是硫磺泉，挺清澈的，没有刺鼻味。唯一不足酒店内部设施有点旧，但还是挺整洁的。酒店空调很强，晚上睡觉时关了空调，结果还是没法盖被睡，时常掀开被子而冻醒。最好能提供薄一点被子或入住时提醒客人不要关空调睡，以免造成感冒。
Stayed 1 night in Jan 2020

6/10 Okay

Ah Kwan

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
厕所很臭
Stayed 1 night in Dec 2019

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Staff & service
子育て世代にはあまり優しくありませんでした
立地は素晴らしいです。浴場も広いです。しかし、ネガティブな事もいくつか感じましたので、下記に記します。 1) チェックイン手続きに2人しか対応していないこと 草津駅からのホテルの送迎バスでホテルに向かいました。20名ほどが同時に到着し、手続きが始まりました。私たちは乳幼児一人を連れた3名の家族連れでしたので、無理をせずに他の宿泊者の手続きが終わるのを待ちました。しかし、カウンターで対応されるホテルの方が2名しかおらず、私たちが手続きができるまでに30分かかりました。 2) 宿帳の記入 hotels.comから予約をしましたが、ほぼ同等の内容を手書き記入を求められました。大体の情報は既に持っているし、既にデータ化もされているはずなのに、なぜ同じ作業を求められるかが疑問でした。しかも、カウンターの方は記入後の情報を確認する事さえありませんでした。ルーティンで客に作業を求めるのではなく、なぜこのような情報が必要なのか考えて、簡略化できる方がよいのではないでしょうか。 3) 子育て世代に対する配慮のなさ 授乳ができるところを問い合わせたところ2階の古びたトイレを勧められました。子育てをしたことがスタッフの方であれば容易に想像ができると思いますが、あの古びたトイレで授乳はだれしもしたくないと思います。授乳室がないのであれば、部屋を仮に提供したり、少し早めにチェックインをさせるという措置があってもよいのではないでしょうか。私が手続きをしたのは13時45分で、部屋に入れるのは14時からという事で、入室はできませんでした。ホテルは私たちを30分待たせているくせに、私たちが15分早くチェックインすることは許可していただけませんでした。かなり時間に厳しいホテルなのだと思います。 4) 設備の古さ これはもうしょうがありませんが、寝具が古すぎます。もう少し快適なマットレスや枕を導入してはどうかと思いました。
Stayed 2 nights in Oct 2019

6/10 Okay

Etsu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019

6/10 Okay

Verified traveller

Liked: Property conditions & facilities
Disliked: Room comfort
食事 サービスは親切で良かったのですが、ドリンクの種類が少なく少なかったのが残念です。サラダや野菜類のメニューが豊富で美味しかったです。 本館に宿泊したところ畳は綺麗であったものの昭和を感じさせる古い状態のままで冷蔵庫のドアも汚れていて清潔感がありませんでした。
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
市井酒店在該處的名稱是一井酒店，請Expedia必須更正，如果唔係，好難搵。酒店內無論房間，設施和服務都是極好的。難怪由2012年開始無間段地取得5星酒店美名。名不虛傳。正!
Stayed 1 night in Jul 2019

10/10 Excellent

KA LOK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall service and facilities are good. The location is convenient and good
Stayed 1 night in Jun 2019

8/10 Good

Toshiki

Liked: Staff & service, room comfort
Stayed 1 night in May 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2019

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
有很多自助設施，例如洗衣機，自動購物機等 但房間較細，很多電視頻道要收費 最難明白的為什麼凌晨3點都一堆人等用洗衣機。。。
Stayed 1 night in Mar 2019

10/10 Excellent

YUANFENG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very convenient location, nice Japanese style room
飯店本館一樓走出來就是草津湯畑，要買東西要拍照，要走路去巴士站都方便！位置超級好！房間很大很乾淨，和式套房睡四個人都沒問題，也有自己的獨立衛浴。別館石殿泡湯很讚！一定要去！早餐與晚餐都是自助式，如果期待一個人一份的懷石料理，就要考慮一下。整體來說非常推薦這家飯店！
Stayed 1 night in Feb 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2019

8/10 Good

yuchen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
湯泉優，位置好
地理位置靠近湯佃，風呂湯質優，接待人員親切，冬天下雪天，大廳免費香醇咖啡瞬間暖和身軀，免費接駁車來往飯店和巴士車站～
Stayed 1 night in Jan 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very nice. We all love it.
Stayed 1 night in Jan 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
立地、サービス、設備、お風呂共に快適に過ごせるお宿でした
Stayed 1 night in Jan 2019

10/10 Excellent

Chi Ho

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018

10/10 Excellent

JIB

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
โรงแรมที่ตั้งอยู่กลางเมือง ใต้โรงแรมมีร้านขายของและร้านกาแฟ มีออนเซนทั้ง indoor และ outdoor บริการตามเวลา ห้องพักกว้างขวาง สะดวกสบาย ห้องอาหารนั่งสบายไม่อึดอัด พนักงานบริการดีและเป็นกันเอง
Stayed 1 night in Dec 2018

8/10 Good

Andy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
風吕分室內及室外，室外風吕偏細，位處別館，離本全館較遠早晚餐為自助形式，食物質素尚可，有免費泊車服務。
Stayed 1 night in Nov 2018

10/10 Excellent

ching man

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
服務好自助餐美味
Stayed 1 night in Nov 2018

6/10 Okay

Verified traveller

Liked: Staff & service, room comfort
Stayed 1 night in Oct 2018

6/10 Okay

Takeshi

Disliked: Cleanliness
湯畑の目の前の好立地なホテル
チェックインから、何を間違えたか、予約先のネット名は違う、宿泊プランは間違えると、どうなっているのでしょうか。 　部屋に、入れば、目につくゴミ、朝食バイキングの前の男子トイレも、使用した方も使用した方ですが、床に散らばる、沢山のペーパーのゴミ。 　良い所、①駐車場が宿泊日の14時から、チェックアウト日の12時まで、無料で置かせてくれ、駐車場もホテルの目の前と近いと。②風呂の泉質が二種類楽しめる。③湯畑の目の前の絶好のロケーション。④風呂の点検？に女性も男性も入って来て、女性が入るのは、年配でも、え!と思いますが、まめに洗い場のイスをを少なくても、座っていない物は、洗い、湯桶とイスを整理整頓されることは好感持てました。男性風呂には男性社員だけが入って欲しいでね。 　女将も、朝方は外に出てお見送りと、老舗ながらの、大きい3棟のホテルと規模も草津一と思われますので、さらなるサービス向上や、マメなトイレ点検清掃等は目が行き届けば、この立地条件なら、リピーターも多くなるでしょう。初めての宿泊は、別館になるようで、本館に泊まるには別料金や会員カード登録など、2泊目以降には、手厚いように感じました。　
Stayed 1 night in Oct 2018

10/10 Excellent

KUMI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
2回目の利用です。
1階のSHOPがリニューアルされていて、お土産選びが楽しかったです。ホテルの大浴場のゆったりできますし、なんといっても♨️湯畑が目の前というロケーションが最高です❣️
Stayed 1 night in Sep 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018

10/10 Excellent

Wai

環境好，服務貼心
Stayed 1 night in Sep 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018

8/10 Good

サン, 埼玉

Liked: Cleanliness, staff & service, room comfort
湯畑の目の前にある大きなホテル
ホテルは大きな建物3つあって、今回は一番奥にある建物だったので、部屋から湯畑は見ることができませんでした。 暖房が暑過ぎるくらいでしたが、残念ながら当日はむしろ冷房が欲しい状況でしたが、部屋での切り替えはできませんでした。 部屋近くに卓球台があって、気軽に楽しめたのですが、ほとんどのラケットがボロボロで苦戦しました。 値段を考慮して、非常にバランス良いと思います。またぜひ利用したいと思います！
Stayed 1 night in May 2018

10/10 Excellent

Kin Yu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

JEN-TSO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort