Outdoor pool, open 6:30 AM to 8 PM, free pool cabanas, pool umbrellas
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Reviews of W Kuala Lumpur

5 out of 5
W Kuala Lumpur
121 Jalan Ampang, Kuala Lumpur, Wilayah Persekutuan

Reviews

9.2

Wonderful

Rating 10 - Excellent. 214 out of 289 reviews" "
Rating 8 - Good. 46 out of 289 reviews" "
Rating 6 - Okay. 14 out of 289 reviews" "
Rating 4 - Poor. 7 out of 289 reviews" "
Rating 2 - Terrible. 8 out of 289 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Alexia

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved every aspect of hotel; room, amenities, staff friendliness, location, hotel pool area.
Stayed 3 nights in Mar 2024
Response from Alyssa Sta Maria on 26 Mar 2024
Hello Alexia,We always love hearing about guests with a memorable experience, a true measure of happiness. Thank you for your recognition and the 5-star rating. It was our pleasure to have you at W Kuala Lumpur and we look forward to many more opportunities to welcome your return.

10/10 Excellent

Rajesh

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Alyssa on 22 Jan 2024
Hello Rajesh,Thank you for your rating, and we are glad you have an overall positive stay experience. Your kind patronage is greatly appreciated, and we look forward to welcoming you back soon!

10/10 Excellent

Dakshina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceptional service, they made our stay and mom's 70th birthday extra special and memorable.
Stayed 1 night in Jan 2024
Response from Alyssa on 19 Jan 2024
Hello Dakshima,We always love hearing about guests with a memorable experience, a true measure of happiness. Thank you for your recognition and the 5-star rating. It was our pleasure to have you at W Kuala Lumpur and we look forward to many more opportunities to welcome your return.

10/10 Excellent

Quoc Binh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, great staff and great breakfast. Would definitely go back. Amazing pool with a view
Stayed 1 night in Jan 2024
Response from W Kuala Lumpur on 16 Jan 2024
Thank you for taking the time to share your experience! So happy and pleased to hear that you enjoyed our excellent service. It's fantastic that you found our location excellent and great selection of breakfast. Your encouraging words motivate us to keep up the great work.

8/10 Good

MEG

Liked: Cleanliness, staff & service
W Kuala Lumpur
W was fab, not so much Whatever/Whenever vibe. Our shower was terrible leaked everywhere bad design. The view is amazing, didn’t mind the singing at 6am from the temple below but a heads up would have been nice. Location was good.
Stayed 3 nights in Jan 2024
Response from W Kuala Lumpur on 9 Jan 2024
Dear Meg, We are thrilled to hear that you had a wonderful time at W Kuala Lumpur! We regret that we did not deliver an experience deserving of a better rating and would like to extend our sincere apologies for failing to meet your expectations. Your feedback is extremely important to our continued efforts to reflect and improve ourselves to provide an experience defined by our valued guests and we look forward to providing you with an elevated experience on your next visit.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from W Kuala Lumpur on 9 Jan 2024
Hello Valued Guest,Thank you for the perfect rating, and we look forward to welcoming you back soon!

10/10 Excellent

Gustavo

Stayed 3 nights in Dec 2023
Response from Alyssa on 17 Jan 2024
Hello Gustavo,Thank you for the 5-star rating, and we look forward to welcoming you back soon!

10/10 Excellent

miguel

Stayed 2 nights in Dec 2023
Response from W Kuala Lumpur on 16 Jan 2024
Thank you for the 5-star rating, and we look forward to welcoming you back soon!

10/10 Excellent

Geonho, Cheongju

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall superb but slightly disappointed with the shower and changing room facility in the pool area
Stayed 1 night in Dec 2023
Response from W Kuala Lumpur on 18 Dec 2023
Hello Geonho,Thank you for your review. Please accept our sincere apologies for the shortcomings during your stay. Your kind patronage is greatly appreciated, and we hope to welcome you back for a refreshing experience.

10/10 Excellent

Almir

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean, Welcoming staff, High Quality buffet breakfast with something for everyone. Highly recommend and would return if I come back to KL.
Stayed 3 nights in Dec 2023
Response from W Kuala Lumpur on 14 Dec 2023
Hello Almir,Thank you for the 5/5 rating, and we look forward to welcoming you back soon!

10/10 Excellent

Christine

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely impeccable, Sean and Alex in particular were incredible hosts. Beautiful hotel, great location, incredible pool, small walk to PETRONAS incredible view from your room. A must book hotel!
Stayed 1 night in Dec 2023
Response from W Kuala Lumpur on 11 Dec 2023
Hello Christine,It has been our pleasure to make your stay unforgettable. Thank you for this lovely review, and we look forward to welcoming you back for many more memorable experiences!

10/10 Excellent

Zaitoon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff from front line to f&d staff are attentive and friendly. KLCC LRT short distance walk. We stayed can see Petronas twin towers plus nasi kandar pelita just next to the hotel. Overall worth the price we paying.
Stayed 3 nights in Dec 2023
Response from W Kuala Lumpur on 11 Dec 2023
Hello Zaitoon,Thank you for rating us a 5/5, and we look forward to seeing you again soon!

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from W Kuala Lumpur on 21 Nov 2023
Dear Valued Guest,Thank you for the 8/10 perfect rating, and we look forward to welcoming you back soon!

10/10 Excellent

Yunis

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff, excellent service and very conveniently located.
Stayed 5 nights in Oct 2023
Response from W Kuala Lumpur on 6 Nov 2023
Hello Yunis,Thank you for your kind words! We're delighted to hear that you enjoyed the stay. We look forward to welcoming you back soon.

10/10 Excellent

CAROLL

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very central, staff was friendly, has a very good buffet
Response from W Kuala Lumpur on 27 Oct 2023
Hello CAROLL,Thank you for the 5-star rating! We are glad that you enjoyed the stay, and we look forward to welcoming you back soon!

10/10 Excellent

Anthony

Stayed 3 nights in Oct 2023
Response from W Kuala Lumpur on 8 Nov 2023
Hello Anthony,Thank you for the 5/5 rating, and we look forward to welcoming you back for another excellent stay!

10/10 Excellent

Ho Weng Keong

Liked: Cleanliness, staff & service, property conditions & facilities
All customer services expectation went above Example : Dine in room services : I asked for two glass of ice cube. they come in a bucket, everything seem double in expectation. I will rebook W when I visit KL again. Thank you
Stayed 2 nights in Sep 2023
Response from W Kuala Lumpur on 3 Oct 2023
Hello Ho Weng Keong,Thank you for such a positive review! We are glad you enjoyed your stay, and looking forward to serving you again!

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place has just completely blown my socks off. Of all the 5-star hotels I have visited nothing compares to the W Kuala Lumpur! And that includes other W Hotels. I help organizations be the best in their industry and one of the hardest things about that is convincing leaders to trust their team, to let good workers be happy by giving them genuine autonomy, within an accepted framework. The W Kuala Lumpur is a shining example of management keeping a close eye on things but staying out of the way and letting their staff shine. The result is an incredible experience for the guest. A genuine relationship with the team serving you. The rooms are kept to a high, five-star standard, funky and stylish. The food is terrific at every venue. The pool and pool bar are awesome, I haven’t seen a pool bar this big in Asia. Cool breezy day hangout location and awesome party at night, looking directly at the lit-up twin towers. Nothing was too much trouble; they went out of their way to give me one of my most favorite weekend experiences. Thank you so much, Nino, Emma & Billy Eyelash, I am truly grateful and inspired. Tony
Stayed 2 nights in Sep 2023
Response from W Kuala Lumpur on 29 Sept 2023
Dear Anthony,Thank you for such a positive review. We are glad you enjoyed your stay, and looking forward to serving you again!

10/10 Excellent

Jin Ju

Travelled with family, Travelled with family and small children
Liked: Staff & service, property conditions & facilities
Overall very nice trendy hotel, excellent friendly staff and service… first room has an issue with smoking smell (immediately changed to new room) and second room has abandoned used toothbrush next to trash can under the toilet sink… maybe not visible to cleaning staffs just standing.. so cleaning wasn’t so thorough but done on the surface
Stayed 1 night in Sep 2023
Response from W Kuala Lumpur on 8 Sept 2023
Hello Jin Ju.It is disappointing to hear you found our room cleaning service is not up to scratch, and please accept our sincere apologies. Rest assured, we have highlighted to the Housekeeping Manager the unacceptable standard. We are never happy to hear that our guests leave dissatisfied.Thank you for your kind patronage, and we hope for another chance to welcome you back for an elevated experience.

10/10 Excellent

Hannah

Stayed 1 night in Aug 2023
Response from W Kuala Lumpur on 21 Aug 2023
Hello Hannah,Thank you for such a positive review! We are glad you enjoyed your stay, and looking forward to serving you again!

10/10 Excellent

Rayyan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about our stay was perfect. The staff were incredible and really made our stay great. We will be back!
Stayed 8 nights in Aug 2023
Response from W Kuala Lumpur on 15 Aug 2023
Hello Rayyan,We sincerely appreciate the trust and confidence you have in us. Thank you for choosing us, and we will strive to continue our commitment to serving you again during your next stay. Looking forward to seeing you soon!

8/10 Good

Yoo Soon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice central location to get around KLCC area. Breakfast spread is good. Only thing we found difficult & irritating is the lighting -- the light switches are too difficult to operate. They may be subtle and stylish but what use is it if guests can't figure out how to operate a simple thing like the lights????
Stayed 3 nights in Jul 2023
Response from W Kuala Lumpur on 18 Jul 2023
Hello Yoo Soon,Please accept our sincerest apologies that you found it challenging to use our switch and for the inconvenience caused. It would have been great if we had heard from you during your stay; our Whatever/Whenever team would have attended to your comfort the best we could.Thank you for staying with us, and look forward to seeing you soon!

10/10 Excellent

Radka

Travelled with family
All the boxes ✔️ Highly recommended 🙂
Stayed 2 nights in Jun 2023
Response from W Kuala Lumpur on 3 Jul 2023
Hello Radka, thank you for such a positive review! We are glad you enjoyed your stay, and looking forward to serving you again!

10/10 Excellent

JENG JIUN

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was perfect the moment we checked in, a great stay for our entire family.
Response from W Kuala Lumpur on 22 Jun 2023
Hello JENG JIUN, thank you for such a positive review! We are glad you enjoyed your stay, and looking forward to serving you again!

10/10 Excellent

Hin Ching

Stayed 2 nights in Apr 2023
Response from W Kuala Lumpur on 22 Jun 2023
Hello Hin Ching, Thank you for staying at W Kuala Lumpur, and we look forward to seeing you soon!

10/10 Excellent

Shivshankar

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our stay at the W Kualalumpur. The view of the Petronas towers from our room was breathtaking. The swimming pool overlooking the towers was also icon with bar and music. An excellent place to have a few drinks and relax. Our room was overlooking the towers and were treated with magnificent light show spectacle at the comfort of our room. The room itself is very modern. The bed was very comfy for a good night sleep. We used the "Away Spa" facility in the hotel for a massage and the masseuse was really professional and experienced. All hotel facilities were top notch and the staff were very friendly and helpful. Thank you for a very memorable stay and experience.
Stayed 3 nights in Apr 2023
Response from W Kuala Lumpur on 22 Jun 2023
Hello Shivshankar, it has been our pleasure to make your stay unforgettable. Thank you for this lovely review, and we look forward to welcoming you back for many more memorable experiences!

10/10 Excellent

Nathan

Stayed 1 night in Apr 2023
Response from W Kuala Lumpur on 22 Jun 2023
Hello Nathan, thank you for staying at W Kuala Lumpur, and we look forward to seeing you again!

10/10 Excellent

Stephen Mark

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023
Response from W Kuala Lumpur on 22 Jun 2023
Hello Stephen Mark, thank you for staying at W Kuala Lumpur, and we look forward to seeing you again soon!

10/10 Excellent

Sherri

Stayed 2 nights in Apr 2023
Response from W Kuala Lumpur on 22 Jun 2023
Hello Sherri, thank you for staying at W Kuala Lumpur, and we look forward to seeing you soon!

10/10 Excellent

Tan

Stayed 2 nights in Apr 2023

10/10 Excellent

MINJI

Stayed 1 night in Feb 2023

10/10 Excellent

Alexander

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was great and everyone was very helpful
Stayed 2 nights in Jan 2023

8/10 Good

Anne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice place very modern nice staff
Stayed 1 night in Jan 2023

10/10 Excellent

Danny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic experience
There was a fire drill but the staff allow us to wait downstairs rather than come back in an hour time. Sean was very friendly and helpful when checking in for us.
Stayed 2 nights in Nov 2022

10/10 Excellent

Aileen

Stayed 1 night in Oct 2022

10/10 Excellent

Yi Xuan, Singapore

Travelled with partner
Liked: Cleanliness, staff & service, amenities
We stayed from Sunday to Tuesday. We were slightly disappointed that the housekeeping was not done on Monday, and we had to prompt the concierge twice before it was done. Also, the bathtub was faulty and required engineering to fix it. Other than that, it was generally a pleasant stay, and the wet deck was amazing.
Stayed 2 nights in Oct 2022

10/10 Excellent

SHAIFUL BAHARI

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bed & Pillow Too Soft
Everything is very good except the Bed and pillows are way too soft
Stayed 3 nights in Sep 2022

10/10 Excellent

Kathyrina Veles

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel with excellent location,Extremely clean and comfortable .The staff are friendly . Would definetely recommend this hotel to everybody! Thank you W hotel kuala lumpur !
Stayed 2 nights in Sep 2022

4/10 Poor

moaaz

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 6 nights in Aug 2022

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2022

10/10 Excellent

Vijay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 8 nights in Jul 2022

2/10 Terrible

Aravind

Stayed 2 nights in Jul 2022

10/10 Excellent

Chia Chia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2022

10/10 Excellent

Alex

Stayed 4 nights in May 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Apr 2022

10/10 Excellent

Eugene

Stayed 1 night in Apr 2022

10/10 Excellent

Parthena

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed for two weeks on a business trip. Staff were very helpful and quickly resolved any problems I had.
Stayed 13 nights in Mar 2022

10/10 Excellent

Amilia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My second time in W and always a blast . Staff were friendly & food was delicious Pool was great with the tower view
Stayed 1 night in Feb 2022

10/10 Excellent

Raina Azene

Stayed 1 night in Feb 2022

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
It was worthwhile I enjoyed my stay
Stayed 1 night in Feb 2022