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Reviews of Golden Suites Hotel

3 out of 5
Golden Suites Hotel
No. 79, Jalan Bukit Bintang, Kuala Lumpur

Reviews

6.8
Rating 10 - Excellent. 40 out of 89 reviews" "
Rating 8 - Good. 3 out of 89 reviews" "
Rating 6 - Okay. 15 out of 89 reviews" "
Rating 4 - Poor. 12 out of 89 reviews" "
Rating 2 - Terrible. 19 out of 89 reviews" "

6.6/10

Cleanliness

7.2/10

Staff & service

6.8/10

Property conditions & facilities

Reviews

2/10 Terrible

JohnhLaGrew, Baguio City Philippines

Travelled with family
This hotel is no longer in operation, I have no idea who receuved the money from the package that I purchased, but that hotel doesn't exist and I had to rent a room in another hotel.
Stayed 6 nights in May 2019

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities
Hotel is in the middle of Bkt Bintang which is convenient but the room / hotel needs overhaul . We had to shift rooms 3 times coz of some probs. The wifi was not vv strong etiher
Stayed 3 nights in Nov 2016

2/10 Terrible

Chew Chin

Disliked: Staff & service, property conditions & facilities, room comfort
110% cannot stay
The worst 3stars hotel I ever stay in. And I'm a regular traveller. 1st room given- air-conditioning not working, change another room, air-conditioning a bit better but you can sleep without clothing and still no need to cover with the blanket.😥😥. Furthermore the toilet door is demage and cannot be closed!
Stayed 1 night in Aug 2018

4/10 Poor

Nihal, Melbourne

Disliked: Cleanliness, property conditions & facilities, room comfort
Hotel was in poor condition, smelly, dirty, only the location is nice
Stayed 1 night in Jun 2018

6/10 Okay

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities

8/10 Good

Irele

Liked: Staff & service, property conditions & facilities, room comfort
Twas good overall Will stay here when i come back to Kuala Lumpur

6/10 Okay

G, Singapore

Not clean, smelly, does not qualify for any star
MIs Represents as 3 star but does not qualify for any star. Not clean, Smelly all over. No hangers to hang the cloths. No toiletries provided. It spoiled my vacation of wasting my 2 days in 4 days to look out for another hotel. The photos shown are also Mis-representing. However, after pointing out some of these issues which was accepted by their staff, agreed to stay for 1 day as courtesy ( also otherwise they may report 'No show) which was agreed & signed by the staff on the voucher.
Stayed 4 nights in Mar 2018

4/10 Poor

Sutjipto

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad Experience
OMG... so bad, Service, everthing, even for the Wifi, the receptiont dont care
Stayed 1 night in Jan 2018

2/10 Terrible

unknown, kuala lumpur

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
aircond looks terrible . not cold enough . little water which when taking bath
Stayed 4 nights in Feb 2018

6/10 Okay

Florence

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
Okay. But dirty
Its quite dirty. They didnt change the bed cover and didnt even brush the toilet. But the location strategic and reasonable price. Need to improve on their cleanliness. Staff also not a friendly type. Need to improve on their cleanliness
Stayed 4 nights in Jan 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2018

6/10 Okay

Verified traveller

Disliked: Cleanliness, room comfort
Stayed 2 nights in Jan 2018

6/10 Okay

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room for improvement
The hotel had an unpleasant odour including the lobby and room. The toilet was not clean and I had to clean it. Service was much to be desired.
Stayed 1 night in Jan 2018

4/10 Poor

Wong, Selangor

Disliked: Cleanliness, property conditions & facilities, room comfort
Because this hotel is at Bukit Bintang,
First impression is lobby very small and narrow, hotel staff no uniform can't differenciated customer or hotel staff, The corridor to room carpet is wet. The room is small, luggage stool did't provide, luggage has to put on the floor so hardly to walk' The cabinet is small and attach mirror hanger is spoil. no hair dryer. Toilet w.c beside is is shower, after taking shower the w.c is all wet. The shower holder is spoil and shower head water is dripping is not spray out the water. The shower also to closer to door cause the water drip from door to room floor, so the timber floor is spoil and damage, the hotel management is just cover with floor mat, but when door open outward push the floor mat then the damage floor can see very obvious.
Stayed 1 night in Dec 2017

6/10 Okay

AGEP, PHILIPPINES

Disliked: Cleanliness, property conditions & facilities, room comfort
location was very good and accessible to everything.
Stayed 1 night in Dec 2017

4/10 Poor

harp, australia

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Dirty
Dirtiest hotel I haver ever stayed in.everything single thing was dirty.

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Bathroom was bad. Water was weak.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awful Experience!
Booked this hotel for a 4-person family room since there were no other available hotels as we planned our KL trip last minute. Nothing's good except it is located at Bukit Bintang. Room condition/hygiene is very poorly maintained. Very very very noisy at night (up to 1/2 am!) due to nearby Karaoke and car horns. Will never ever stay in this hotel again!!

4/10 Poor

Moon, Singapore

Disliked: Property conditions & facilities
Terrible experience
We had booked for 3 nights, and we moved twice. First night was from room 601 to 701 reason being aircon stuffy. 2nd night was from 701 to 401 reason being water leaking from ceiling. But bouquets to the indian guy who assisted us in the checkin. He was friendly n helpful. the Wifi was breaking off half way n reconnecting though there were many floors to gain wifi. The bathroom was more like a closet barely any space to move. Cockroaches were found in the room. Noise was expected as it was the bkt bintang area.

4/10 Poor

Kaoang, US

Disliked: Cleanliness, property conditions & facilities, room comfort
Room is small and not clear. Better sleep at KL Sentral, cheaper and better. But you need to take train but the train is cheap and fast

2/10 Terrible

Verified traveller

Disliked: Cleanliness, room comfort
Not a clean hotel
This hotel is a budget hotel as we expected. The room was very run down, fridge only worked when you were in the room. But the biggest problem and why we left after only staying 1 of our 5 nights was it was not clean. The beds had been slept in previous, the bathroom was full of mold. When reception come to change the sheets the first night, they only had I stained one and the other bed, they just brushed the nest of hair out and said the maid would change it at 9am. At 3pm when we left for another hotel no one had been. Of a night there are also men that appear to be off the street just sitting around in the lobby making the place smell. We found the hotel consistent with the guinene poor reviews on the Web sites. We paid twice as much as we should or as we booked early and would not recommend.

10/10 Excellent

zafar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable hotel
Location was marvelous as well as the breakfast with lots of variety. Had lunch in the hotel, the food was good definitely worth the price, the room was really clean and comfortable, staffs were friendly and helpful.

10/10 Excellent

zafar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Totally recommend
Very well decorated and apportioned rooms - lovely to return to each day to relax and unwind. Will look forward to seeing the alterations and neighboring construction completed. Nice to see one or two familiar faces still in the staff from our last visit a year ago.

10/10 Excellent

zafar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommended for families
Only spent one night there as was in transit, but hotel clean and within walking distance to main shopping centers. Staff were polite and very helpful. Room was quiet and comfortable, with WiFi available.

6/10 Okay

Lisa, Leiden

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Room could be improved, location and staff great!
Hotel is very well location, easily reachable by public transport from the transtation, and nice busy streets for eating and shopping. Room itself could have been better, floor panels were loose and with holes and the free internet was very unstable. Nonetheless, staff was really friendly and location was good so overall pleasant stay.
Response from General Manager on 17 Sept 2016
Dear Guest, Thanks for your feedback. I am delighted to learn that you enjoyed our great location. We look forward to welcoming you back in the near future.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
great location but........
first off all, the title said it all, this hotel location is superb. Alor street maybe 100 step away, the GOKL free bus is around 500 m, Low Yat plaza is less than 100 m , pavilion mall less than 500 m. THE PROBLEM IS the breakfast, since their restaurant is closing, they give you fast food like KFC (first day something like twister lite with 3 coffee for me , wife and 13 yr old boy), second day they promise me McD, and they could not AFFORD it by saying the mc d is open around 10am, and the third day they did not give me anythihg. I bought for 4 people rooms (family suite) they give me family room because there are only 3 of us, they APOLOGISE lately after friendly chit chat, and offer me an upgrade to the fam, suites. TIPS if you want to have your room cleaned, YOU MUST GIVE THEM the room key and ASK THEM TO MAKE UP YOUR ROOM. Conclusion: if you want room just for sleep and clean up, did not mind the room size, no bfast, THIS IS IT!

8/10 Good

john, philippines

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was accessible
The hotel was accessible to transport, food stalls, and malls. The room was just fine for a couple though the toilet was relatively small but was acceptable for this budgeted hotel. For traveller that needs for sleeping comfort, i could recommend this hotel.
Response from MANAGEMENT on 17 Sept 2016
Dear Guest, Thanks for your feedback. I am delighted to learn that you enjoyed our great location. We look forward to welcoming you back in the near future.

6/10 Okay

Verified traveller

comfort
Really great to stay but just electrical parts are not that right! But peoples in there have a great smile!
Response from MANAGEMENT on 17 Sept 2016
Dear Guest, Thanks for your feedback. I am delighted to learn that you enjoyed our great location. We look forward to welcoming you back in the near future.

6/10 Okay

jermy, Philippines

Disliked: Cleanliness, property conditions & facilities, room comfort
Crappy hotel but good location
Breakfast is really crappy. Will suggest got to mcdonalds and kfc its just a 5min walk. 30min walk to twin tower. Ask assistance to the reception they are helpful and accomodating. But this hotel is rundown. Shabby one. I was here with my friend. We were both girls. No fire exit! Can't even consider it a 3 star.
Response from MANAGEMENT on 17 Sept 2016
Dear Guest, Thanks for your feedback. I am delighted to learn that you enjoyed our great location. We look forward to welcoming you back in the near future.

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
You get what you pay for.
Front desk struggled with check in. Upon arrival there were people(obviously not hotel guests) hanging out and one person sleeping in the lobby. Coming and going during my stay the staff never offered so much as a smile and most times didn't even look up from their computer or phone screen. The room was old. Black mouldy crud surrounded the wash basin, a leaky fixture in the WC made for a wet floor. Bugs coming out of the drain and long black hairs on the floor as well. I understand this is a budget hotel but you could do better.

10/10 Excellent

Sagar, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Nice hotel . The location is Just perfect
The location of the hotel is right in the centre of all activities in Bukit Bintang. A lot of shopping malls nearby. The staff were excellent. Had a Pleasant stay.
Response from MANAGEMENT on 17 Sept 2016
Dear Guest, Thanks for your feedback. I am delighted to learn that you enjoyed our great location. We look forward to welcoming you back in the near future.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not recommended to anyone.
Not really satisfied with the look in the room. Dirty walls..poorly furnish room. Not worth recommend to anyone. Bfast not provided, need to pay extra for it. Trasportation sich as Taxi service charged too high 120rm to KLIA.. it's better to take taxi on your own. Towel provided looks old.

2/10 Terrible

Bashir, Canada

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horribly filty hotel.
Worst experience I have ever had. This hotel is in terrible shape it is very dirty smells of sewer in bathroom. Beds were dirty, linen had not been changed, pillows were horrible, wall paper is missing on the walls other parts are falling off, bathrooms are very old. No tea and coffee or fridge as it says in the add no phone in room. Walls full of fungus. Carpets discusting in hallways. 3 horrible nights. Could not wait to get out. Reviwes are not genuine for sure. Only one guy Waseem at reception was very nice to us.
Response from Management on 18 Jun 2016
Dear Traveler, Thanks for your feedback. Rest assured that your feedback has been shared with the department heads involved for review and improvement. Please accept our sincere apologies for the inconvenience caused. We hope to welcome you back in the future for a better experience.

10/10 Excellent

ahmed, jordan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel in KL
Perfect location, beautiful top quality rooms, wonderful buffet breakfast and the staff could not be any more helpful. Really excellent service and a wonderful stay in KL
Response from HOTEL MANAGEMENT on 16 Apr 2016
Dear Traveler, Thank you for your feedback. I am delighted to learn that you recognized our great location and overall had a pleasant visit. We sincerely look forward to welcoming you back soon!

10/10 Excellent

MIN, china

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The premium brand stays true here
The friendly and accommodating staff. The location is very good for shopping and entertaining.
Response from Management on 18 Jun 2016
Dear Traveler, Thank you for your feedback. I am delighted to learn that you recognized our great location and overall had a pleasant visit. We sincerely look forward to welcoming you back soon!

10/10 Excellent

syeda, usa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended
Waseem at the front desk was amazing. The hotel staff, facilities and location made it totally worthwhile a stay.
Response from Management on 18 Jun 2016
Dear Traveler, Thank you for your feedback. I am delighted to learn that you recognized our great location and overall had a pleasant visit. We sincerely look forward to welcoming you back soon!

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities
Good enough for price.
Staff very friendly but seemed to be new management we asked for rooms to be cleaned and they would replace everything, everyday even sheets and pillow cases which was nice but needed to remind to replace water and toilet paper and bathrooms and fixtures never appeared cleaned or wiped over.... But travelling through Asia I'm starting to think standards of cleanliness is a cultural thing. Overall it was good enough and staff respnded to most concerns quite quickly.
Response from Management on 18 Jun 2016
Dear Traveler, Thank you for your feedback. I am delighted to learn that you recognized our great location and overall had a pleasant visit. We sincerely look forward to welcoming you back soon!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Few days in KL
Had a pleasant stay here. Staff were very polite. Hotel at very convenient location just next to Pavilion Shopping Mall and 5 minutes walk to mono rail. A great hotel located in the heart of KL. Excellent quality hotel with great features and attentive staff. Rooms are spacious and very clean.
Response from Management on 18 Jun 2016
Dear Traveler, Thank you for your feedback. I am delighted to learn that you recognized our great location and overall had a pleasant visit. We sincerely look forward to welcoming you back soon!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Impressive First Visit
Hotel is located next to all the malls that we love, especially Pavillion!nice and big room.
Response from Management on 18 Jun 2016
Dear Traveler, Thank you for your feedback. I am delighted to learn that you recognized our great location and overall had a pleasant visit. We sincerely look forward to welcoming you back soon!

10/10 Excellent

nak loob, thailand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location(Bukit bintang)
Free upgrade to deluxe suite , room are very nice , king size bed and comfortable mattress , free water,coffees and wifi. Service good n fast. Location is superb main Jalan Bukit Bintang surrounding many mall, restaurent,club,foot massage etc. really very entertainment area.
Response from HOTEL MANAGEMENT on 16 Apr 2016
Dear Traveler, Thank you for your feedback. I am delighted to learn that you recognized our great location and overall had a pleasant visit. We sincerely look forward to welcoming you back soon!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quetly comfortable
Good crisp stay of just one night. Hope to make longer stays next time. Fantastic location ..clean, comfortable, secure, everything available
Response from Management on 16 Apr 2016
Dear Traveler, Thank you for your feedback. I am delighted to learn that you recognized our great location and overall had a pleasant visit. We sincerely look forward to welcoming you back soon!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location, quiet environment
Great location! Located in a quiet alley in the Bukit Bintang, close to everything, food, shopping, entertainment and so on! Hotel staff are very helpful and friendly. The Hotel is safe as well. Excellent !!!
Response from Management on 16 Apr 2016
Dear Traveler, Thank you for your feedback. I am delighted to learn that you recognized our great location and overall had a pleasant visit. We sincerely look forward to welcoming you back soon!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had great time
The hotel service was superb. Any problems? Call and they solve it right away. The worker there is very friendly. :) The hotel was clean and the condition was quite good.
Response from Management on 16 Apr 2016
Dear Traveler, Thank you for your feedback. I am delighted to learn that you recognized our great location and overall had a pleasant visit. We sincerely look forward to welcoming you back soon!

10/10 Excellent

chew kee song, singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place to stay and value for money
Clean room & toilet! that's very important. location is good, walkable distance to shopping centres; lot 10 (5 minutes), pavilion (10 -15 minutes), low yat (5 minutes), Berjaya Times Square (10 -15 minutes).famous Jalan alor food street and many restaurant.
Response from HOTEL MANAGEMENT on 11 Feb 2016
Dear Traveler, Thank you for your feedback. I am delighted to learn that you recognized our great location and overall had a pleasant visit. We sincerely look forward to welcoming you back soon!

10/10 Excellent

jackson jill, new zealand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Strategic location
The environment is very welcoming, from the lobby to the rooms. The staff are very friendly and helpful. golden suites hotel is a very convenient and affordable hotel located in the centre of Bukit Bintang. Courteous staffs, great location, affordable rates
Response from HOTEL MANAGEMENT on 11 Feb 2016
Dear Traveler, Thank you for your feedback. I am delighted to learn that you recognized our great location and overall had a pleasant visit. We sincerely look forward to welcoming you back soon!

10/10 Excellent

haji abdullah, united arab emirates

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excellent hotel
fast check in , big size room with king size bed , comfortable bed , locker . refrigerator , free water and tea , strong wifi signal , good location and many restaurant and shopping center.
Response from HOTEL MANAGEMENT on 11 Feb 2016
Dear Traveler, Thank you for your feedback. I am delighted to learn that you recognized our great location and overall had a pleasant visit. We sincerely look forward to welcoming you back soon!

10/10 Excellent

anothony , fiji island

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great lacation and nice hotel
great location main bukit bintang downtown, I like special night walk this area and jalan alor food street.nearby many mall and attractive place. hotel room are nice and clean, well educated staff and restaurant food are very delicious. I like to stay here again
Response from HOTEL MANAGEMENT on 11 Feb 2016
Dear Traveler, Thank you for your feedback. I am delighted to learn that you recognized our great location and overall had a pleasant visit. We sincerely look forward to welcoming you back soon!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
i would certainly return to this hotel on my next
Great location and close to all great shopping places! The Deluxe room is really nice with attentive staff, good selection of different snacks and nice views outside etc.!
Response from Management on 16 Apr 2016
Dear Traveler, Thank you for your feedback. I am delighted to learn that you recognized our great location and overall had a pleasant visit. We sincerely look forward to welcoming you back soon!

2/10 Terrible

Muhammad Aslam, Penang

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel is bad & no parking.
Hotel corridor quite smelly. The name of the hotel perceived your high expectations. Overall I would choose another hotel with the same rate. Also no parking if you're driving.
Response from Management on 9 Apr 2016
Dear Traveler, Thanks for your feedback. Rest assured that your feedback has been shared with the department heads involved for review and improvement. Please accept our sincere apologies for the inconvenience caused. We hope to welcome you back in the future for a better experience.

6/10 Okay

Muhammad, Saudi Arabia

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Nice new hotel with very unprofessional staff
They are cheaters. I booked family suite because I had a family with me. They mention that it has separate seating area which is a lie. Only one chair in the room means seating area to them. The breakfast is a joke. Only one small sandwich for breakfast was the biggest joke. One of the staff members named Waseem told me that he could book a package for you to visit Kuala Lampur. He told me that the driver would charge me 500 MYR for 8 hours to show me the places. I just asked the taxi driver outside the hotel and asked only 250 for 8 hours. So be careful with this guy if he books any packages for you.
Response from Hotel Management on 4 Feb 2016
Dear Traveler, Thanks for your feedback. Rest assured that your feedback has been shared with the department heads involved for review and improvement. Please accept our sincere apologies for the inconvenience caused. We hope to welcome you back in the future for a better experience. More over we have asked the explanation from Mr. Waseem and have given one months notice to improve otherwise fired.