No. 7 Seksyen 33, Jalan Melayu, Off Jalan Masjid India, Kuala Lumpur
Reviews
6.8
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Dear guest,Warm Greeting from Citin Hotel Masjid Jamek, Kuala Lumpur!!!Thank you for your kind review on... and for providing us with your feedback on our hotel's services and products during your recent stay with us. In the areas you mentioned, appropriate action had been taken. We value your feedback and comments in order to improve and ensure the satisfaction of our guests.We are glad you had a pleasant stay and hope to serve you again in the near future.Best Regards,Thank you,The Management
6/10 Okay
Muhammad Faizul
Travelled with group
21 Aug 2022
Liked: Cleanliness, staff & service
A nice place to stay
Muhammad Faizul
Stayed 2 nights in Aug 2022
Response from Reservation on 24 Aug 2022
Dear Guest,Warm Greeting from Citin Hotel Masjid Jamek, Kuala Lumpur!!!Thank you for your kind review on... and for providing us with your feedback on our hotel's services and products during your recent stay with us. We value your feedback and comments in order to improve and ensure the satisfaction of our guests.We are glad you had a pleasant stay and hope to serve you again in the near future.Best Regards,Thank you,The Management
avoid to stay there .no staff very bad service,even don’t clean the room.10 times called for shower gel
Pankaj
Stayed 2 nights in Jul 2022
Response from Reservation on 24 Aug 2022
Dear guest,Warm Greeting from Citin Hotel Masjid Jamek, Kuala Lumpur!!!Thank you for your kind review on... and for providing us with your feedback on our hotel's services and products during your recent stay with us. In the areas you mentioned, appropriate action had been taken. We value your feedback and comments in order to improve and ensure the satisfaction of our guests.We are glad you had a pleasant stay and hope to serve you again in the near future.Best Regards,Thank you,The Management
it is amazing hotel ... room and everything is excellent and powerful ... employees are helpful special in the reception part, thanks for all and thanks for the reception employee Mr. Ram
The service quality is second to none. What makes this hotel great us its people. We felt it was good value. As well as having bottled water in the room, there was a cold water dispenser by the lifts which is priceless in such hot climate. They had welcoming drink by the reception as well. I suggest frequent fumigation to get rid of the annoying little insects.
They were also very resourceful to help us with practical hand-held scales when we needed to weigh our suitcases. We recommend this place as we had a very pleasant stay.
Mr Andrew R
Stayed 3 nights in Jul 2019
Response from Sue on 29 Jul 2019
Thank you for staying with us ! Hope to see you next trip Have a nice day!
2/10 Terrible
Verified traveller
22 Jul 2019
Disliked: Cleanliness
The room was full cockroaches, which were especially abundant when switching off the light, and this made my stay there especially uncomfortable.
Verified traveller
Stayed 1 night in Jul 2019
Response from Sue on 23 Jul 2019
Hi , May I know your room number?
4/10 Poor
V
Travelled with partner
21 Jul 2019
Disliked: Property conditions & facilities
The aircon was not even cool.. Cant sleep at nite
V
Stayed 1 night in Jul 2019
Response from Sue on 23 Jul 2019
Hi. May I know what room number your stay ? So I will follow up with the person in charge .
Thank you for your support . Hope to see you next trip! Have a nice day
6/10 Okay
Verified traveller
Travelled with partner
28 Jun 2019
Watch out for parkIng. You nees to pay RM7 per hour
Verified traveller
Stayed 1 night in Jun 2019
Response from Sue on 16 Jul 2019
Thank you for your support! As mentioned in our website / all online bookings. We don't have any parking provided to our customer ,usually we will suggest the guest to park the card near to our hotel but its chargeable
8/10 Good
Verified traveller
24 Jun 2019
Verified traveller
Stayed 1 night in Jun 2019
Response from Sue on 25 Jun 2019
Thank you for staying with us . Have a nice day
6/10 Okay
Verified traveller
3 Jun 2019
Verified traveller
Stayed 1 night in May 2019
Response from Sue / Reservation Department on 10 Jun 2019
The hotel is run down, the rooms are terrible, ours was meant to be a ‘superior’ and didn’t even have a window (and this wasn’t disclosed when I booked) My girlfriend and I checked out after 30 minutes of being there and booked a different hotel for the night.
Scott
Stayed 1 night in Apr 2019
Response from Sue / Reservation Department on 18 Apr 2019
Hi. sorry for the bad experience stayed with us. May I know your arrival date and the booked name? So I will check and will bring up to the management
8/10 Good
Verified traveller
8 Apr 2019
Verified traveller
Stayed 5 nights in Apr 2019
Response from Sue / Reservation Department on 8 Apr 2019
Thankyou for staying with us ! Have a nice day :)
8/10 Good
Verified traveller
6 Apr 2019
Verified traveller
Stayed 2 nights in Apr 2019
Response from Sue / Reservation Department on 8 Apr 2019