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Reviews of Ascott Sentral Kuala Lumpur

4 out of 5
Ascott Sentral Kuala Lumpur
No. 211, Jalan Tun Sambanthan, KL Sentral, Kuala Lumpur

Reviews

9.0

Wonderful

Rating 10 - Excellent. 289 out of 472 reviews" "
Rating 8 - Good. 148 out of 472 reviews" "
Rating 6 - Okay. 21 out of 472 reviews" "
Rating 4 - Poor. 7 out of 472 reviews" "
Rating 2 - Terrible. 7 out of 472 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

Reviews

10/10 Excellent

jason

Business traveller
Liked: Cleanliness, room comfort
Brilliant staff absolutely outstanding!!
Staff are absolutely brilliant. Couldnt have been more acomodating. Hotel is fine. Huge rooms and decent gym but staff are absolute standout
Stayed 2 nights in Oct 2023
Response from Emma Razali on 6 Nov 2023
Dear Mr Jason,That's fantastic to hear! I'm thrilled you had such a positive experience with the staff—sounds like they really went above and beyond. Big rooms and a decent gym are nice bonuses, but it's the standout service that truly makes a stay memorable. We are looking forward to seeing you again for another great experience.Warmest regards,Emma RazaliAssistant Residence Manager

10/10 Excellent

dong won, Goyangsi

Travelled with family, Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
quiet, nice location, kind and friendly
Stayed 3 nights in May 2023
Response from Emma Razali on 4 Jun 2023
Dear Dong Wong,We are thankful for the high rating and we are glad that your enjoyed your recent stay with us. Hope to seeing you again for another memorable experience.Warmest regards,Emma RazaliAssistant Residence Manager

8/10 Good

SIVANANDAM

Liked: Cleanliness, room comfort
Drainage very bad, water stagnant at the bathroom, toilet
Stayed 1 night in May 2023
Response from Emma Razali on 26 May 2023
Dear Mr Sivanandam,We regret to learn on the shortfalls during the stay. We hope you can give us another opportunity to serve you better in the near future.Warmest regards,Emma RazaliAssistant Residence Manager

10/10 Excellent

MADHU SUDHAN

Stayed 3 nights in Apr 2023
Response from Emma Razali on 1 May 2023
Dear Mr Madhu Sudhan,Thank you for staying with us and we are glad that you enjoyed your stay with Ascott Sentral Kuala Lumpur. We are looking forward to welcoming you back for another memorable experience.Warmest regards,Emma RazaliAssistant Residence Manager

8/10 Good

Mei

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Fantastic location - Less than 5 mins walk to KL Sentral. Property uses very quality bath amenities. Security wise, I liked the fact that guests need to tap in after 8pm to access the lobby.
Response from Emma Razali on 31 Dec 2022
Dear Ms Mei,We are glad to learn that you enjoyed your stay with us and we hope to see you again during your next trip to Kuala Lumpur.Warmest regards,Emma RazaliAssistant Residence Manager

8/10 Good

Huei Huei

Travelled with family
Liked: Amenities
Clean and tidy room. Easy access to KL SENTRAL by walking distance.
Stayed 3 nights in Dec 2022
Response from Emma Razali on 18 Dec 2022
Dear Huei Huei,Thank you for taking the time to review your stay and we are glad that you enjoyed your stay with us. Look forward to see you again in the near future.Warmest regards,Emma RazaliAssistant Residence Manager

8/10 Good

QINGWEN

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Pros: - Good location near KL Sentral - Room was spacious and clean - Good value for the price we paid Cons: - Not aware that there was no housekeeping on Sunday
Response from Emma Razali on 4 Dec 2022
Dear Qingwen,We noted your comment on the housekeeping service and we will definitely work towards improvement. Hope to see you again in the near future.Warmest regards,Emma RazaliAssistant Residence Manager

8/10 Good

QINGWEN

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Pros: - Good location near KL Sentral - Room was spacious and clean - Good value for the price we paid Cons: - Not aware that there was no housekeeping on Sunday
Response from Emma Razali on 4 Dec 2022
Dear Qingwen,We are glad that you enjoyed your recent stay with us. Regret to learn about the shortfall during your stay and we will surely be working towards improvement.Warmest regards,Emma RazaliAssistant Residence Manager

8/10 Good

Hien Trung

Liked: Cleanliness, room comfort
Nice long weekend stay
The property is clean and comfortable as expected fro, Ascott. Very light staff at front desk. At most only 1 staff. At times have to queue to get assistance.
Stayed 3 nights in Nov 2022
Response from Emma Razali on 4 Dec 2022
Dear Hien Trung,Thank you for taking the time to review your stay with us. We appreciate your valued feedback and will definitely towards improvement.Warmest regards,Emma RazaliAssistant Residence Manager

10/10 Excellent

moniza

Stayed 1 night in Oct 2022
Response from Emma Razali on 4 Nov 2022
Dear Moniza,We are grateful for the high rating and we are glad that you enjoyed your recent stay with us. We hope to be of service to in the near future. Have a wonderful day and stay safe.Warmest regards,Emma RazaliAssistant Residence Manager

8/10 Good

Surkunalingam

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Walking distance to shopping and dinning
Stayed 4 nights in Oct 2022
Response from Hotel Management on 9 Oct 2022
Good Day Mr Surkunalingam, Thank you for staying with us during the Endemic. We appreciate your staycation experience feedback. Thank you very much once again and we look forward to welcome you soon. Farah Ridzwan / Asst Guest Service Manager

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Everyone was happy
We had a comfortable stay. Staff were excellent and professional. Rooms were above our expectations. Great place ro stay
Stayed 2 nights in Sep 2022
Response from Nixon Chin/ Acting Residence Manager on 1 Oct 2022
Good Day Valuable Guest, Thank you for staying with us during the Endemic. We appreciate your perfect staycation experience feedback especially our services, professionalism, rooms, comfortability and etc. Thank you very much once again and we look forward to welcome you soon, please continue to stay safe. Nixon Chin/Acting Residence Manage

10/10 Excellent

abdul ghaffar

Stayed 1 night in Sep 2022
Response from Nixon Chin/ Acting Residence Manager on 1 Oct 2022
Good Day Mr. Abdul Ghaffar, Thank you for staying with us during the Endemic. We appreciate your perfect staycation experience. Thank you very much once again and we look forward to welcome you soon, please continue to stay safe. Nixon Chin/Acting Residence Manage

10/10 Excellent

Krishnadas

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Jun 2022

8/10 Good

Yu

Travelled with family and small children, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Good Access from Airport, downtown and sightseeing spots. Bad Room wall is thin. Noisy from the sound of the next room. Shower room rayout is bad.
Stayed 3 nights in Jun 2022
Response from Nixon Chin/ Assistant Residence Manager on 26 Jun 2022
Good Day Yu, Thank you for staying with us during the Endemic. We appreciate your good score staycation experience especially location beside the sound proof, shower room layout is not meeting your expectation. Thank you very much once again and we look forward to welcome you soon, please continue to stay safe. Nixon Chin/Assistant Residence Manager

10/10 Excellent

Charanjit

Liked: Cleanliness, room comfort
Brilliant
Fantastic stay, really nice rooms. Close to shops. Nice pool and gym. Will stay again.
Stayed 4 nights in Jun 2022
Response from Nixon Chin/ Assistant Residence Manager on 13 Jun 2022
Good Day Charanjit, Thank you for staying with us during the Endemic. We appreciate your feedback and perfect score staycation experience specially our nice rooms, location, good pool and gym room. Thank you very much once again and we look forward to welcome you soon, please continue to stay safe. Nixon Chin/Assistant Residence Manager

10/10 Excellent

Paola

Liked: Cleanliness, room comfort
New, modern and central
This was the best choice ever! I stayed 3 nights in a King Apartment at Ascott Sentral and it was one of the best hotels I have ever stayed for a great price. The room is super clean and really spacious, it has everything you need, including a big fridge, a wide rain shower and a smart TV. The building is new and there are huge panorama windows, I was on the 17th floor and had a great view of KL. The building is situated in a central location, just a 5 minutes walk to the shopping mall NU Sentral and the Sentral station, which is situated inside the shopping mall (there is train, metro and bus), so it is very easy to move around and especially to go to the airport. There is a complementary shuttle to KL nearby attractions such as Petronas Towers, Central Market, China Town (only one way). The people at the reception are really nice and answered all my questions about getting a local Sim card, where to find the tourist bus and how to go to the Batu Caves (you can take the Komuter train at NU Sentral station for only 3 RM!). There is a gym and a big outdoor swimming pool plus a smaller indoor pool on the 5th floor. I booked only the room without breakfast because I wanted to sleep longer. I will stay here again soon, thank you for everything!
Stayed 3 nights in May 2022
Response from Nixon Chin/ Assistant Residence Manager on 13 Jun 2022
Good Day Paola, Thank you for staying with us during the Endemic. We appreciate your feedback and perfect score staycation experience from the arrival till the departure specially our spacious room, cleanliness and location near to Nu Sentral, facilities, services, shuttle services and etc. Thank you very much once again and we look forward to welcome you soon, please continue to stay safe. Nixon Chin/Assistant Residence Manager

10/10 Excellent

Archie

Liked: Cleanliness, amenities, property conditions & facilities
Huge, clean rooms - walkable from NuSentral.
Stayed 4 nights in May 2022
Response from Nixon Chin/ Assistant Residence Manager on 17 May 2022
Good Day Archie, Thank you for staying with us during the Endemic. We appreciate your feedback and good score staycation experience specially our spacious room, cleanliness and location near to Nu Sentral. Thank you very much once again and we look forward to welcome you soon, please continue to stay safe. Nixon Chin/Assistant Residence Manager

10/10 Excellent

Maurice

Stayed 1 night in May 2022
Response from Nixon Chin/ Assistant Residence Manager on 17 May 2022
Good Day Mr. Maurice Thank you for staying with us during the Endemic. We appreciate your feedback and perfect score staycation experience Thank you very much once again and we look forward to welcome you soon, please continue to stay safe. Nixon Chin/Assistant Residence Manager

10/10 Excellent

Andreas Surya

Travelled with family
Liked: Cleanliness, room comfort
Stayed 3 nights in Apr 2022
Response from Nixon Chin on 10 May 2022
Good Day Andreas, Thank you for staying with us during the Endemic. We appreciate your feedback and feedback about your perfect staycation experience. Thank you very much once again and we look forward to welcome you soon, please continue to stay safe. Nixon Chin/Assistant Residence Manager

10/10 Excellent

Andreas Surya

Travelled with family
Liked: Cleanliness, room comfort
Stayed 3 nights in Apr 2022
Response from Nixon Chin on 10 May 2022
Good Day Andreas, Thank you for staying with us during the Endemic. We appreciate your feedback and feedback about your perfect staycation experience. Thank you very much once again and we look forward to welcome you soon, please continue to stay safe. Nixon Chin/Assistant Residence Manager

10/10 Excellent

Andreas Surya

Liked: Cleanliness, room comfort
Full Furnished Service Apartment
Good location and near to Nu Sentral Mall, near to KL Station, near to CVSKL, Good condition and amazing full furnished, specially in kitchen equipment, such as microwave, big refrigerator, stove, coffee maker, electric kettle, ect even in 2 bedroom also included wash machine and dryer.
Stayed 3 nights in May 2022
Response from Nixon Chin on 10 May 2022
Good Day Andreas, Thank you for staying with us during the Endemic. We appreciate your perfect staycation experience specially good location, condition, fully furnished kitchen, room setup, washing and dryer machine and etc. Thank you very much once again and we look forward to welcome you soon, please continue to stay safe. Nixon Chin/Assistant Residence Manager

10/10 Excellent

Archie

Liked: Cleanliness, amenities, property conditions & facilities
Huge, clean rooms. Walkable to Nu sentral.
Stayed 1 night in May 2022
Response from Nixon Chin on 10 May 2022
Good Day Archie, Thank you for staying with us during the Endemic. We appreciate your feedback about your perfect staycation experience specially huge room, cleanliness and location. Thank you very much once again and we look forward to welcome you soon, please continue to stay safe. Nixon Chin/Assistant Residence Manager

4/10 Poor

Afzal

Travelled with family, Travelled with family and small children
Liked: Property conditions & facilities
Disliked: Amenities
The only thing that was good in this property was the room. Other than that Everythjng was poor. Breakfast was poor. The aircon didn't work properly. The temperature won't go below 25 degrees. Toiletries was only give for 1 pax despite having 2 pax in the room. Always have to request them. There wasn't room service so you have to buy and store some snacks in your room or else you have to order outside. Even simple items like coffee powder and plain water bottle were given as limited.
Stayed 2 nights in May 2022
Response from Nixon Chin/ Assistant Residence Manager on 9 May 2022
Good Day Mr. Afzal, Thank you for staying with us during the Endemic. We appreciate your feedback about your staycation experience specially our room. Please accept our sincere apology for the housekeeping services, breakfast experience and air-cond concern. We will share your feedback to our team to look into these matters and to avoid it could happen again. Thank you very much once again and we look forward to welcome you soon, please continue to stay safe. Nixon Chin/Assistant Residence Manager

10/10 Excellent

Winifred

Stayed 1 night in May 2022
Response from Nixon Chin/ Assistant Residence Manager on 5 May 2022
Good Day Valuable Guest, Thank you for staying with us during the Endemic. We appreciate your perfect score staycation experience. Thank you very much once again and we look forward to welcome you soon, please continue to stay safe. Nixon Chin/Assistant Residence Manager

6/10 Okay

Kay Yong

Travelled with partner
Liked: Cleanliness, property conditions & facilities
The unit is superb. Kitchen is clean, all utensils available including rice cooker and toaster. Room is clean.
Stayed 1 night in Apr 2022
Response from Nixon Chin/ Assistant Residence Manager on 3 May 2022
Good Day Mr. Thiruendran, Thank you for staying with us during the Endemic. We appreciate your feedback and perfect staycation experience specially room and kitchen is cleaned with rice cooker, toaster and utensils. Thank you very much once again and we look forward to welcome you soon, please continue to stay safe. Nixon Chin/Assistant Residence Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, room comfort
Stayed 1 night in Apr 2022
Response from Nixon Chin/ Assistant Residence Manager on 5 May 2022
Good Day Valuable Guest, Thank you for staying with us during the Endemic. We appreciate your perfect score staycation experience. Thank you very much once again and we look forward to welcome you soon, please continue to stay safe. Nixon Chin/Assistant Residence Manager

10/10 Excellent

Thiruendran

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Fantastic hotel with extremely friendly, helpful and respectful staff showcasing Malaysian warmth and hospitality. Great location and within walking distance of the KL Sentral train station and many restaurants. Fully equipped room. Kids loved the pool.
Stayed 4 nights in Apr 2022
Response from Nixon Chin/ Assistant Residence Manager on 14 Apr 2022
Good Day Mr. Thiruendran, Thank you for staying with us during the Endemic. We appreciate your feedback and perfect staycation experience specially all of our team members have demonstrated the true sense of Malaysian Warm Hospitality, great location to KL Sentral Train Station Hub, restaurants nearby, full equipment and lovely swimming pool to your children. We apologize for the slow departure checking process and apologize on behalf of next door neighbor's children screaming noises. Thank you very much once again and we look forward to welcome you soon, please continue to stay safe. Nixon Chin/Assistant Residence Manager

2/10 Terrible

low

Business traveller
Liked: Cleanliness, room comfort
Horrendous experience! Bad air from aircon!
1) Aircon took half a day to cool the room 2) Breakfast served cold 3) On 3rd day of stay, aircon emit greasy & pungent smell and have the same smell despite changing rooms. Started to feel unwell with running nose and weird smell lingering on clothes and room. Could not tolerate anymore after 2 hours and checked out of hotel to stay in another hotel 4) Horrendous experience!
Stayed 3 nights in Mar 2022
Response from Kelvin on 23 Mar 2022
Good Day Mr. Low, Warm Greetings From Ascott Sentral Kuala Lumpur. Thank you for staying with us during the Endemic and your valuable time to complete our Online Guest Satisfaction Survey. Please accept our sincere apology as we failed to meet your expectation this time due to the breakfast food was cold and your unpleasant experience as you need to change room due to bad smell came in your room, we will share your feedback to our management to improve in the future, ultimately to avoid similar feedback re-occurrence. Please don’t hesitate to contact me personally for your next confirm studio reservation made and we will upgrade your room to our 1 bedroom as an apology for the unpleasant experience. At the same time, we have sent email to your travel agent to refund your balance of one night. We look forward to welcome you again very soon and please continue stay safe. Sincerely yours, Kelvin Daniel Assistant Guest Service Manager

10/10 Excellent

Jason

Liked: Cleanliness, room comfort
Stopover at KL
Service apartment type property, clean and we'll equipped. Service oriented staff with good attitude.
Stayed 1 night in Jan 2022
Response from Nixon Chin/ Assistant Residence Manager on 31 Jan 2022
Good Day Mr. Jason, Happy New Year 2022 & thank you for staying with us during the Endemic. We appreciate your feedback as of the perfect score ratings and staycation experience especially the cleanliness, full kitchen setup, staff's good services and good attitude. Thank you very much once again and we look forward to welcome you soon, please continue to stay safe. Nixon Chin/Assistant Residence Manager

10/10 Excellent

Ummul Hani

Liked: Cleanliness, property conditions & facilities
Nice place to stay with family will Come and repeat again
Stayed 1 night in Jan 2022
Response from Nixon Chin on 13 Jan 2022
Good Day Ummul Hani, Happy New Year 2022 & thank you for staying with us during the Endemic. We appreciate your feedback as of the perfect ratings and staycation experience especially nice place for your families. Thank you very much once again and we look forward to welcome you soon, please continue to stay safe. Nixon Chin/Assistant Residence Manager

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Check in process
Slow service at check in counter
Stayed 2 nights in Dec 2021
Response from Nixon Chin/ Assistant Residence Manager on 25 Dec 2021
Good Day Valuable Guest, Thank you for staying with us during the Endemic. We appreciate your feedback and please accept our sincere apology for the slow check-in process and we will share your feedback to our Guest Service Team to improve. Thank you very much once again and we look forward to welcome you soon, please continue to stay safe. Nixon Chin/Assistant Residence Manager

4/10 Poor

Aik Ming

Liked: Cleanliness
Was given a room of which practically there is no view to speak of, as the window was just at a small little corner of the room, which looks nothing like that shown in the photos. Misrepresentation and misled. Asked for a different room, was told need to wait until 5pm if needed a change as it was back to back. Seriously? Does it mean the prior guest check out at 4plus pm? Then why is the check out time stipulated as around noon then for most other people?
Stayed 1 night in Dec 2021
Response from Nixon Chin/ Assistant Residence Manager on 19 Dec 2021
Good Day Mr. Aik Ming, Thank you for staying with us during the Endemic. We appreciate your feedback about your unpleasant staycation experience. Please accept our sincere apology for limited view and unable to provide a room move immediately due to school holiday started thus we have a high turnover over the weeks. We will share your feedback to our Housekeeping and Guest Service Team to manage it properly in the future. Thank you very much once again and we look forward to welcome you soon, please continue to stay safe. Nixon Chin/Assistant Residence Manager

8/10 Good

Nurazila

Travelled with family
Liked: Cleanliness, room comfort
the unit has some ants infestation but the management came immediately upon request
Stayed 2 nights in Nov 2021
Response from Nixon Chin/ Assistant Residence Manager on 1 Dec 2021
Good Day Nurazila, Thank you for staying with us during the Endemic. We appreciate your feedback as of the overall good staycation experience. Please accept our sincere apology once again for the ants concern and we have informed our pest control company to rectify it. Thank you very much once again and we look forward to welcome you again, please continue to stay safe. Nixon Chin/Assistant Residence Manager

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
It was comfortable and the surrounding area is attractive.
Stayed 3 nights in Oct 2021
Response from Nixon Chin/ Assistant Residence Manager on 27 Oct 2021
Good Day Valuable Guest, Thank you for staying with us during the Endemic. We appreciate your feedback as of the comfortability and surrounding area is attractive. Thank you very much and we look forward to welcome you again, please continue to stay safe. Nixon Chin/Assistant Residence Manager

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Our stay in the hotel was v.good ,the location is v.convenient
Stayed 1 night in Oct 2021
Response from Nixon Chin/ Assistant Residence Manager on 22 Oct 2021
Good Day Valuable Guest Thank you for staying with us during the Endemic. We appreciate your feedback as of the comfortability and location. Thank you very much and we look forward to welcome you again, please continue to stay safe. Nixon Chin/Assistant Residence Manager

10/10 Excellent

Tommy

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Quite big room, i think it is good for long stay traveller :)
Stayed 2 nights in Oct 2021
Response from Nixon Chin on 18 Oct 2021
Good Day Mr. Tommy, Thank you for staying with us during the Endemic. We appreciate your feedback as of the comfortability, spacious room and value for money. Thank you very much and we look forward to welcome you again, please continue to stay safe. Nixon Chin/Assistant Residence Manager

10/10 Excellent

Verified traveller

Travelled with family and small children, Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Enjoyable stay for 48 hours during the MCO. Restrictions in place but was well looked after by the team there. Best location if you are looking for space to relax. 2 bed apartment was massive. Tv, desk and and dining area. Will book again.
Stayed 2 nights in Aug 2021
Response from Nixon Chin/ Assistant Residence Manager on 24 Aug 2021
Dear Valued Guest, Thank you for staying with us during the pandemic. It was great pleasure that you and your families members have enjoyed home away home experience with us from the arrival to the departure provided by our team members. We look forward to welcome you again to continue the good experience and also for more food hunting around the KL Sentral or any other trip persona. Please always stay safe during the pandemic and see you again very soon.

10/10 Excellent

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Great location. Staffs are attentive. Thank you Mathilda and Maggie for being helpful to my request.
Stayed 2 nights in Apr 2021
Response from Peter Banyan on 13 Apr 2021
Dear Guest, Thank you for selecting Ascott Sentral on this occasion and I am delighted to learn that you have thoroughly enjoyed your stay with us, particularly the convenient location, the spacious and comfortable room along with the warm hospitality of our associates. Kind Regards, Peter Banyan - Operation Manager

10/10 Excellent

Amri

Travelled with family
Liked: Cleanliness, room comfort
Recommended stay service residence KL Sentral
Very good service residence for KL Sentral area. The room facility is perfect. Check in quite fast.
Stayed 1 night in Dec 2020
Response from Peter Banyan on 9 Dec 2020
Dear Mr Amri, Thank you for sharing your stay experience with us. Our team strives to provide a truly memorable experience and glad to know we have met your expectations. Looking forward to have you back with us again, see you soon. Kind regards, Peter Banyan - Acting Operation Manager

10/10 Excellent

Amri

Travelled with family
Liked: Cleanliness, room comfort
Best service apartment in KL Sentral area
Great for family and business
Stayed 1 night in Sep 2020
Response from GS on 1 Oct 2020
Dear Amri, Thank you kindly for your rating of Ascott Sentral Kuala Lumpur. Looking forward to have you back with us again, see you soon. Kind regards, Gurpal - Assistant Residence Manager

10/10 Excellent

Norliza

Business traveller
Liked: Cleanliness, room comfort
Nice place. Strategic location. Friendly staff.
Stayed 1 night in Jun 2020
Response from GS on 29 Jun 2020
Dear Norliza, Thank you sincerely for your review. We hope to be able to welcome you back again in the near future. Kind regards, Gurpal - Assistant Residence Manager

10/10 Excellent

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location and modern interior design
Stayed 1 night in Mar 2020
Response from GS on 6 Mar 2020
Thank you kindly for your fantastic rating and feedback for Ascott Sentral Kuala Lumpur. Kind regards, Gurpal Assistant Residence Manager

8/10 Good

darcy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
one of best hotel/ apartmenrt we have been in.
We have stayed on a number of occasions and prefer Ascot to any other hotfel/apartnent we have experienced The kitchen is better than most homes and properly equipped appropriate cookware to make most meals correctly. (we like to cook). If there is something that needs attention, the hotel management does respond. Only difficulty was our request to check out at 2 pm - because we had two flights beginning at KLIA after 7 pm.(7hr + 5hr + wait at check in + between flights + to + from airports ++ = more than 19 hr). Hotel rsponse was after 1 pm we would be charged 1/2 day room fee for the one hour. courtesy for requesting late check out was not extended and would have been appreciated.
Stayed 1 night in Feb 2020
Response from GS on 13 Feb 2020
Dear Mr Darcy, Thank you for sharing your stay experience with us. We are glad to hear that you had a good stay with us and enjoyed our facilities. I sincerely apologize that we were unable to accommodate your late check out request this time around. I look forward to your many returns. Kind regards, Gurpal Assistant Residence Manager

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great apartment and great stay at Ascott!
Staff were very attentive and tried their best to help.
Stayed 3 nights in Dec 2019
Response from GS on 14 Jan 2020
Dear Guest, Thank you for your rating and taking the time to acknowledge our associates. Kind regards, Gurpal Singh Assistant Residence Manager

6/10 Okay

Athanasios

Business traveller
The Ascott
Overall nice but a bit annoyed rooms have wodden connection doors and you can hear every word from neighbours at late evening it’s annoying.
Stayed 2 nights in Jan 2020
Response from GS on 14 Jan 2020
Dear Athanasios, I am certainly sorry to hear that your stay was not up to your expectations. We hope to be able to serve you better in your future stays with us. Kind regards, Gurpal Singh Assistant Residence Manager

8/10 Good

Verified traveller

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was pleasant to stay there. Breakfast was simple. Room is spacious
Stayed 1 night in Dec 2019
Response from GS on 14 Jan 2020
Dear Guest, Thank you sincerely for your review. Kind regards, Gurpal Singh Assistant Residence Manager

10/10 Excellent

Verified traveller

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Elegant and luxury room. I like its so much. I impressed this hotel.
Stayed 4 nights in Nov 2019
Response from Lily on 16 Dec 2019
Dear Guest, Thank you for the wonderful review, we truly appreciate your business and your trust in us. We are happy to hear that our staff and service met your needs and expectations. We look forward to welcoming you and your family back to Ascott Sentral KL in the near future Thank you Kind regards

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good and nice
Stayed 2 nights in Dec 2019
Response from Lily on 8 Dec 2019
Dear Guest, Thank you for the wonderful review, we truly appreciate your business and your trust in us. We are happy to hear that our staff and service met your needs and expectations. We look forward to welcoming you and your family back to Ascott Sentral KL in the near future. Thank you Kind regards

10/10 Excellent

Norliza

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019
Response from Lily on 27 Nov 2019
Dear Norliza, Thank you for your review. We are glad you enjoyed Ascott Sentral KL’s staff service standards/product/location. We look forward to welcoming you again. Thank you