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Reviews of Winner Hotel

2 out of 5
Winner Hotel
No. 9 & 10, Lorong Pasar Baru 2, Kampung Air, Kota Kinabalu, Sabah

Reviews

6.8
Rating 10 - Excellent. 11 out of 54 reviews" "
Rating 8 - Good. 14 out of 54 reviews" "
Rating 6 - Okay. 19 out of 54 reviews" "
Rating 4 - Poor. 8 out of 54 reviews" "
Rating 2 - Terrible. 2 out of 54 reviews" "

6.6/10

Cleanliness

7.4/10

Staff & service

9.2/10

Amenities

6.2/10

Property conditions & facilities

Reviews

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Nov 2019
Response from Zara on 29 Nov 2019
Hi, As per the feedback, it seems that your stay with us has not been up to the mark, however, we will definitely improve our services with our continuous efforts. Do give us another chance and we will ensure that you experience the comfort and hospitality we are known for. Hope to host you soon :) Regards, Zara

6/10 Okay

Verified traveller

Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Nov 2019
Response from Zara on 22 Nov 2019
Hi, Thank you for taking out your valuable time to rate us. It seems that you are not completely satisfied with our services and we will surely put in our best effort to keep up with your expectations in the future. Regards, Zara

8/10 Good

laizenly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean room but the air conditioning bit noisy.
Stayed 1 night in Sep 2019
Response from Zara on 26 Sept 2019
Hi, laizenly! Thank you so much for the positive rating. It seems that you are not completely satisfied with our services, we have highlighted the matter to our relevant team to ensure a comfortable and relaxing stay in the future. Regards, Zara

10/10 Excellent

Aris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019
Response from Zara on 25 Sept 2019
Glad to see that you have rated us superb, Aris ! We will keep delighting our guests and promise to keep service standards high. Regards, Zara

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2019
Response from Edward on 15 Sept 2019
Delighted to hear your words of praise, We’ll ensure to provide a consistent service in the future as well. Have a pleasant day ahead :) Regards, Edward

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
The mattress is so hard
Stayed 1 night in Aug 2019
Response from Zara on 28 Aug 2019
Thank you for rating us positively, We’ll surely work on the feedback shared to improvise our services in the future. Have a nice day ahead :) Regards, Zara

8/10 Good

Bernard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019
Response from Cheshta on 6 Aug 2019
Thanks for the positive rating, Bernard! Hope to host you soon :) Regards, Cheshta

10/10 Excellent

Arshidah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019
Response from Ravneet on 22 Jul 2019
Thank you so much for the wonderful rating, Arshidah ! Hope to serve you soon with an even more happening stay. Regards, Ravneet

10/10 Excellent

HANAN

Business traveller
Liked: Cleanliness, staff & service, amenities
SERVICES EAS EXCELLENT .
Stayed 1 night in Jun 2019
Response from Cheshta on 26 Jun 2019
Thanks for such a lovely review, We’ll strive to keep up with your expectations always. Regards, Cheshta

8/10 Good

Ng, Taiping malaysia

Good location. Near to various bus stations especially bus station to Ranau and airport. Near to water front where there are plenty of seafood restaurants, shopping complexes and souvenir shops.
Stayed 4 nights in Apr 2019
Response from Cheshta on 21 Jun 2019
Love to hear this, It’d be great if you can spread the word among your circle. Have a pleasant day ahead :) Regards, Cheshta

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2019
Response from Cheshta on 26 Jun 2019
Glad to see that you have rated us positively, Do give us more chances to delight you in the future as well. Regards, Cheshta

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was spacious, great location...
Stayed 3 nights in Apr 2019

6/10 Okay

JAEJOONG

Liked: Staff & service
Disliked: Property conditions & facilities
Price, location is best.....but.....
Pros - Location, Staff's are friendly, Price Con - Lots of ants appears in the room, Weak WiFi (6F), Very loud motorbike every night.....
Stayed 4 nights in Mar 2019
Response from Megha on 5 Apr 2019
Hi, Jaejoong! We're extremely apologetic to know that your experience with us has not been a pleasant one and we’d definitely work on your feedback, in order to ensure that the related issues are carefully monitored and eliminated to the maximum extent. Regards, Barbara

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018
Response from Ritesh on 15 Feb 2019
Hi, Guest! Thank you for taking out your valuable time to rate us. We apologize for the dissatisfaction and we'll surely put in our best effort to keep up with your expectations in the future.Regards, Ritesh

8/10 Good

MUHAMAD AZIZI

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018

8/10 Good

Wojciech

Liked: Staff & service
Stayed 1 night in Aug 2018

6/10 Okay

Winston

Liked: Property conditions & facilities
Good location.
The hotel has fairly good facilities. Situated at the heart of KK town.
Stayed 1 night in Aug 2018

6/10 Okay

Aylwin

Liked: Staff & service
Very basic room. Don't expect much but for short stay it meets the purpose.

6/10 Okay

Amir, Lahad Datu

Liked: Staff & service
Closed to KK town
Nice to stay for business purpose. A little bit difficult for parking space lot due to narrow main road entrence.
Stayed 2 nights in Apr 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2017

6/10 Okay

David

Disliked: Staff & service
Can't call Hotels.com when traveling in Asia
Stayed twice within a week. First time check-in was quick, professional and friendly...after going to Sandakan for a few days returned to Winner had a confirmed paid reservation through hotels.com and hotel first said no room. Mistake by hotel.com be out of my home country I had no # for hotel.com (their fault). Hotel tried to walk me to another hotel but I explained that the reason I chose them was location next to airport bus pick-up and I insisted they either find sometime in the same area or give me cash to cover the extra expense of using a taxi rather than bus to airport. All of a sudden they found me a room.. Hotels.com your USA 800 number is worthless when I travel in Asia.

6/10 Okay

susie, perth, Australia

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Good, clean hotel near some shopping centre
Staff are excellently proficient, friendly and attend to request/ complaint immediately, which alot of other hotels don't! Breakfast provided was a real bonus as some shops are not even open yet . Providing free wifi is another bonus!

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Average
No coffee or tea provided. No refrigerator. Wifi was very bad. Aircond not cold enough. But, location is very good, walking distance to a lot of interesting places, comfort room.

6/10 Okay

Jon, Honoruru, Hawaii

Great location
Couple of blocks to waterfront main attractions. hotel a little dated but turned out comfortable. Lotsa places to eat around the area. I would book there again if visiting KK in the future.

10/10 Excellent

VIONA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

Ali, Karachi, Pakistan

Disliked: Property conditions & facilities
Below average
Clean hotel with leaking bathroom and ceiling. The Hotel itself is no way a three star, and is only great due to its location. However not bad for the price for a one or two night stay tops.

10/10 Excellent

Syaiful Nizam, Semenyih, Selangor

Liked: Cleanliness, staff & service, room comfort
Great trip
Value for money. Near to Pasar Besar

8/10 Good

Jo, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good central hotel
This is a small friendly hotel. The fair sized room had a comfortable double bed, toiletries, cable tv, good hot shower, drinking water was provided and a small desk and chair. It was clean and comfortable. There was a small cafe for breakfast which was basic. The hotel is very central with a 24/7 shop nearby and a big supermarket. It is a five minute walk to the waterfront where there is a market, food stalls and bars. The airport shuttle stops nearby. Wifi was very intermittent.

2/10 Terrible

Carlo, Perth, Australia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
7-night stays at Winner Hotel
Winner hotel staff could have done better. The staff should smile and greet their guests more often. The housekeeper didn't really clean the bathroom thoroughly. The vanity sink cold-tap wasn't working (we struggled to turn the tap on/off). Sometimes, housekeeper forgot to replenish the tea/coffee satchel. The bed-mattress was hard and very uncomfortable to sleep on. Smokey corridor and lift-elevator. The breakfast is A-la-Carte and NOT buffet breakfast as advertised on Hotel booking. The menu is boring as it served the same dish throughout/over and over again. Lack of variety.

4/10 Poor

Tatiana, Mountain View

Liked: Staff & service
Nice location, but no breakfast choice
The hotel is fine and the location is quite convenient, but they consistently didn't offer the items on the european breakfast menu.

2/10 Terrible

Teck Sing

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
立地は最高です スタッフの方も親切です 部屋は金額通り
Stayed 3 nights in Apr 2019
Response from Barbara on 15 May 2019
お客様が当社のサービスを気に入って見て喜んでいます お客様のまたのご来館心からお待ち申し上げております, 、最高の評価をありがとうございます よろしくお願いいたします。 Barbara

8/10 Good

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2018

8/10 Good

jacy, Tokyo

Liked: Staff & service
ホテル近くには、コンビニ、タクシー乗り場、ご飯屋、少し歩けばデパート等があり、立地に関しては全く問題なし。空港からもタクシーで15分かからないぐらいです。 ホテルは、清潔感というものは無いですが、スタッフはとても優しく丁寧な対応をしてくれました。
Stayed 4 nights in Sep 2018

4/10 Poor

Iuliia

Disliked: Cleanliness, property conditions & facilities, room comfort
Не стоит заявленных денег
Ужасный отель. Номер очень маленький и грязный (был даже замечен таракан), холодильника нет, чайника нет, заявленного в описании сейфа в номере тоже не было, кровать жесткая, завтрак скудный. Жили еще в одном отеле, неподалеку от этого - так земля и небо, причем другой отель обошелся гораздо дешевле
Stayed 2 nights in Jul 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
위치가 아주 좋아요
가격대비 전 좋았어요 이 가격에 이런 위치 조식(토스트) 청소 상태 다 좋았어요 그러데 담배 냄새가 좀 나서 오히려 화장실 환풍기를 안 트니까 냄새가 왠지 덜 나는 것 같았고 침대 시트 배게 수건 온수 다 좋았어요 악플이 너무 많아서 걱정햇는데 이 가격에 고급 리조트를 원하시면 다른곳으로 가셔야 하는게 맞을듯
Stayed 3 nights in May 2018

6/10 Okay

Fairuz

Liked: Staff & service
Perlu di naik taraf di keselurohan premis nya.

10/10 Excellent

Verified traveller

Disliked: Property conditions & facilities
立地はすばらしいが老朽化もひどい。
立地は抜群。センターポイント、サンデーマーケット、ナイトマーケットまで徒歩でラクラクです。設備は老朽化が目立ち、カーペットの穴、壁の亀裂、やぶれたレースのカーテンと、価格相応感はいなめません。テレビもノイズが入ってまともに見れるチャンネルはありませんし、エアコンのリモコンはなく手動。ボトルウォーターは１日１本もらえますが客室に冷蔵庫はありません。タオルはごわごわで相当な使用感です。タオルを乾かす台はカビとシミがあり、使う気にはなれませんでした。あくまで寝るだけ、立地優先の方、ドミトリーは抵抗があるという方におすすめです。

6/10 Okay

Verified traveller

Disliked: Cleanliness, room comfort
中心部にあり立地は良い
街の中心地にありどこに行くにも便利です。 ホテルの周囲にはコンビニやスーパー、ランドリー、食堂、マッサージ屋等があり困らないです。 部屋は、不潔という訳じゃないのですが、全体的にカビ臭くてジメジメしてました。 部屋には1泊につき１本ミネラルウォーターが完備されてます。 また、海外のこの手のホテルには珍しく、ドライヤーが部屋にありました。
Stayed 2 nights in Jan 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pengesahan Penginapan
Secara keseluruhan penginapan saya selesa, sempurna, dan sarapan pagi yang di sediakan ok dan berpatutan dan saya berhajat akan menginap dihotel itu lagi Cuma wifi yang di sediakan kurang puas hati
Stayed 3 nights in Sep 2017

6/10 Okay

YANG, Malaysia

Liked: Staff & service
Disliked: Cleanliness
櫃檯服務員很親切有禮，早餐差，可以不訂
位置很好，到gaya街或馬來市場.菲律賓市場都很近，房小設施很老舊，廁所髒清潔不夠，但櫃檯服務很好且可寄放行李
Stayed 1 night in Aug 2017

8/10 Good

Verified traveller

Liked: Property conditions & facilities

6/10 Okay

Verified traveller

Liked: Cleanliness
객실이 작고 에어콘에서 밤새 소음이 났습니다. 욕실 천정에서는 물이 떨어지고 온수가 나오질 않았습니다.

4/10 Poor

HJ

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
다시는 가고싶진 않은 호텔
위치만 좋구 나머지는 모두 실망.. 저렴한 호텔이라 별 기대는 안했지만 호텔 청결면에서 완전 실망.. 에어컨에서 냄새가 나는데 악취로 잠을 제대로 잘수 없었고 조식은 토스트빵과 잼만 달랑 있었음..

6/10 Okay

Pui Yee, Hong Kong

平價方便之選
酒店地點非常方便，吃喝和購物都非常方便。但客房的wifi常接收不到。

6/10 Okay

Ondrej

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
地理位置非常好，我们是凌晨到的酒店，check in速度很快。但是一进房间一股很浓的烟味，枕头床单也感觉潮潮的。一晚上都没睡好，因为是临马路的房间，很吵很吵。不过才150多一个晚上，临时过度住住的。也就不要要求太高了

8/10 Good

CHOI, 대한민국수원

Liked: Cleanliness, staff & service
가격대비짱짱
저렴한 가격에 아주 좋았습니다. 위치가 매우 최적이며 객실도 깨끗하고 직원들도 매우 친절 객실내부에 냉장고 없는거 빼고는 매우 좋았습니다

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
these lousy hotel not suitake for family vacation
luggage had to carry all the way from your car to your lousy room, the bellboy only grinned at your sour face, the lift was very small

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Günstiges Budget-Hotel mit tollem Service
Zentrale Lage, gute Ausstattung, aufmerksames Personal und Frühstück á la Carte inklusive