Dear Valued Guest, Please accept our sincerest apology on behalf of our hotel. We are humbly sorry to know about your experience at our hotel. For the first and foremost please take my sincerest apology for the less than satisfactory experience you have had so far. You deserve only the best service, especially when you are an esteemed guest of our hotel. If you can share during your stay which service not up to the mark as your view. If possible please share your view, so we can investigating our staff and will take proper action. We would also like to thank you for your patience while you were in the hotel. It will help us to improve our service in future. We always try to provide the best service to our guest. Our hotel has always taken pride in ensuring that our guests have the feeling of it being at home away from home. We hope that you will afford us the opportunity to regain your trust in the duration of your stay and please do not hesitate to contact us. Yours Sincerely,