2/10 Terrible
Ajay, Dubai
Travelled with family
29 Mar 2024
Liked: Cleanliness, amenities
Disliked: Staff & service, property conditions & facilities
Jas tge stay was just around Easter time, I had a ‘divine’ experience at the Tamara! I have heard about Jesus feeding 5000 people with 5 pieces of bread. This is just what the promoters are doing here. Trying to cater to the guests with little or no staff at all. They should perhaps stick to their core competence of running an IT company and not foray into hospitality. They could run IT companies with mass hiring as and mass layoffs according to the work flow/ contracts, but a hotel needs a decent amount of workforce to run efficiently. The only saving grace is the food. Rest everything suffers because the property is terribly understaffed. Delay in service, lack of sufficient/ trained service staff are all quite evident. No proper table set up. No proper buggy arrangement. The property has 2 buggies and one person to man it per shift! Some of the staff are quite nice, but they are stretched too thin and so the result is terrible! If it goes this way, this property/ brand will soon come to a tragic end. Perhaps they don’t care because there is only limited choice for all the crowd that comes to kodaikanal and they property will have high occupancy, but the authorities must reconsider their star category and adjust it accordingly so people can expect less.
Ajay
Stayed 3 nights in Mar 2024
