Ratings based on 87 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
92% of guests recommend
4.1 Room cleanliness
3.9 Service & staff
3.7 Room comfort
3.7 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveller

It could have been so different...

Posted 28-Jul-2015
I booked directly on the phone through Expedia as I wanted a twin room plus an extra bed for myself and two boys for just one night. Expedia called the hotel directly to ensure this would happen. However after checking in and entering the room this had not happened. A couple of calls down to reception and a bit of a wait in the room, with two agitated kids, for an extra bed, ended up with an upgrade, complimentary drinks for my whole family (two other rooms) as well as fluffy robes and milk with biscuits for the kids!! The staff were lovely and very apologetic. Very pleased with the outcome...it could've been so different! Thank you.
5 out of 5
Recommended
for Families
by A verified traveller

Wonderful weekend!

Posted 14-Apr-2015 on Hotels
Absolutely brilliant - Loved every minute of it!
5 out of 5
Recommended
for Families
by James from Bishops Stortford

Great Hotel with Top Staff

Posted 01-Apr-2015 on Hotels
Excellent hotel with great facilities and ideal for a family gathering. The staff could not have been more helpful. Highly recommended
3 out of 5
by A verified traveller from cooper

Wedding stay

Posted 24-Mar-2015
We booked 3 rooms for a family wedding nearby , check in is not till 2 pm the same time as our wedding I rang to ask if they could offer a courtesy room to allow us to change and dress as we had quite a journey To the hotel I was told no as they where very busy but we could all come for a swim and use the hot tubs if we wished , not quite what I asked for Had to check in at 11 30 PM and check out at 12 , Not a place I will return to , Had a bootle of peroni lager which was 50% frozen ice , (once we found some on to serve us )
4 out of 5
Recommended
for Couples
by Janet

This traveller left a rating score only Posted 10-Mar-2015 on Hotels
1 out of 5
Recommended
for Couples
by Kevin Dean from Chester

Good spa, but very poor hotel

Posted 03-Mar-2015 on Hotels
Booked this hotel as it looked great for a relaxing weekend. I was placed in a very dated room in which I could here every word spoken in the next room. After explaining the situation to reception I was allocated a different room. The new room looked much better and I couldn't hear people in the next room, however there was no cold water which meant the shower was too hot and couldn't be used. I was then allocated a third room which the cold water worked intermittently but having already been told that the hotel was fully booked I resigned myself to being stuck with this issue. I can only assume that any money spent at Cotttons has been used to improve the Spa which is very good, however it feels like a very poor hotel attached to a Spa. I was not offered any compensation for the issues encountered and at the time of check just wanted to leave and go home.
5 out of 5
Recommended
for Getaway With Friends
by Winston from hale

wonderful stay

Posted 01-Mar-2015 on Hotels
Nice stay. Staff friendly and helpful. Environment clean, comfortable, nicely maintained. We were at a wedding and everything was handled smoothly.
5 out of 5
Recommended
for Getaway With Friends
by Jane from Northwich

Hen Party

Posted 25-Feb-2015 on Hotels
A group of 14 of us stayed for our hen do and we had a fabulous time. The facilities were second to none and the staff were very polite and helpful.
4 out of 5
Recommended
for Families
by JULIE from shaw, oldham

had a very nice weekend

Posted 24-Feb-2015 on Hotels
had a lovely stay, staff friendly and willing to please. stayed with my daughter 27 and 7 year old grand daughter we were all happy with the hotel and service ( especially the complimentary milk and cookies just before bed time). the swimming pool could do with being a bit warmer but the spa area was quite nice. the coffee in the spa is the best and its the cheapest at approx £1.70 per cup its nearly £4.00 in the bar area.
4 out of 5
Recommended
for Business Travellers
by Andrew from Bognor Regis

A very good place to stay

Posted 16-Feb-2015 on Hotels
very comfortable and pleasant stay.