Ratings based on 85 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
92% of guests recommend
4.0 Room cleanliness
3.9 Service & staff
3.7 Room comfort
3.7 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Families
by James from Bishops Stortford

Great Hotel with Top Staff

Posted 01-Apr-2015 on Hotels
Excellent hotel with great facilities and ideal for a family gathering. The staff could not have been more helpful. Highly recommended
3 out of 5
by A verified traveller from cooper

Wedding stay

Posted 24-Mar-2015
We booked 3 rooms for a family wedding nearby , check in is not till 2 pm the same time as our wedding I rang to ask if they could offer a courtesy room to allow us to change and dress as we had quite a journey To the hotel I was told no as they where very busy but we could all come for a swim and use the hot tubs if we wished , not quite what I asked for Had to check in at 11 30 PM and check out at 12 , Not a place I will return to , Had a bootle of peroni lager which was 50% frozen ice , (once we found some on to serve us )
4 out of 5
Recommended
for Couples
by Janet

This traveller left a rating score only Posted 10-Mar-2015 on Hotels
1 out of 5
Recommended
for Couples
by Kevin Dean from Chester

Good spa, but very poor hotel

Posted 03-Mar-2015 on Hotels
Booked this hotel as it looked great for a relaxing weekend. I was placed in a very dated room in which I could here every word spoken in the next room. After explaining the situation to reception I was allocated a different room. The new room looked much better and I couldn't hear people in the next room, however there was no cold water which meant the shower was too hot and couldn't be used. I was then allocated a third room which the cold water worked intermittently but having already been told that the hotel was fully booked I resigned myself to being stuck with this issue. I can only assume that any money spent at Cotttons has been used to improve the Spa which is very good, however it feels like a very poor hotel attached to a Spa. I was not offered any compensation for the issues encountered and at the time of check just wanted to leave and go home.
5 out of 5
Recommended
for Getaway With Friends
by Winston from hale

wonderful stay

Posted 01-Mar-2015 on Hotels
Nice stay. Staff friendly and helpful. Environment clean, comfortable, nicely maintained. We were at a wedding and everything was handled smoothly.
5 out of 5
Recommended
for Getaway With Friends
by Jane from Northwich

Hen Party

Posted 25-Feb-2015 on Hotels
A group of 14 of us stayed for our hen do and we had a fabulous time. The facilities were second to none and the staff were very polite and helpful.
4 out of 5
Recommended
for Families
by JULIE from shaw, oldham

had a very nice weekend

Posted 24-Feb-2015 on Hotels
had a lovely stay, staff friendly and willing to please. stayed with my daughter 27 and 7 year old grand daughter we were all happy with the hotel and service ( especially the complimentary milk and cookies just before bed time). the swimming pool could do with being a bit warmer but the spa area was quite nice. the coffee in the spa is the best and its the cheapest at approx £1.70 per cup its nearly £4.00 in the bar area.
4 out of 5
Recommended
for Business Travellers
by Andrew from Bognor Regis

A very good place to stay

Posted 16-Feb-2015 on Hotels
very comfortable and pleasant stay.
4 out of 5
Recommended
for Business Travellers
by Andrew

This traveller left a rating score only Posted 17-Nov-2014 on Hotels
4 out of 5
Recommended
for Personal Event
by John from Glasgow

A nice stay

Posted 22-Sep-2014 on Hotels
We just stayed here for the 1 night and found it to be a nice hotel. Made use of the swimming pool, sauna, steam room and outside hot tub. Room was good and the bed comfortable.