Ratings based on 77 Verified Reviews

They paid and stayed. We double-checked.
3.7 out of 5
91% of guests recommend
4.0 Room cleanliness
3.8 Service & staff
3.7 Room comfort
3.7 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified travellerfrom cooper

Wedding stay

Posted 24-Mar-2015
We booked 3 rooms for a family wedding nearby , check in is not till 2 pm the same time as our wedding I rang to ask if they could offer a courtesy room to allow us to change and dress as we had quite a journey To the hotel I was told no as they where very busy but we could all come for a swim and use the hot tubs if we wished , not quite what I asked for Had to check in at 11 30 PM and check out at 12 , Not a place I will return to , Had a bootle of peroni lager which was 50% frozen ice , (once we found some on to serve us )
4 out of 5
for Business Travellers
by Andrew

This traveller left a rating score only Posted 17-Nov-2014 on Hotels.com
4 out of 5
for Personal Event
by Johnfrom Glasgow

A nice stay

Posted 22-Sep-2014 on Hotels.com
We just stayed here for the 1 night and found it to be a nice hotel. Made use of the swimming pool, sauna, steam room and outside hot tub. Room was good and the bed comfortable.
4 out of 5
for Families
by A verified travellerfrom London ,UK

Nice stay

Posted 12-Aug-2014
Fresh croissants for breakfast , swim before breakfast ..all very nice...but the beds were quite lumpy ...and the night staff could have been a bit more helpful because we nearly had a medical emergency .My husband phoned reception at 2am to ask if there were any 24 hr pharmacies open or where the nearest hospital was, the info was given but no advice or help was offered ...but it all turned out ok .
5 out of 5
for Everyone
by A verified travellerfrom North East

Great hotel great location

Posted 06-Aug-2014
Pros: Location, staff, spa and food
Cons: Beds not so soft
Location: Really great access to Manchester, Chester and motorways
Lovely stay at friendly hotel. Used hotel for base to visit Manchester and Chester. Food good variety local produce with great service. Provided boys with bed time treat of milk and cookie with their name on. Nice touch - boys thoroughly enjoyed it. Great spa, that mid week is very quiet. Gym very very good. Husband very picky about gyms he was very impressed. Had lovely stay, hotel good mixture of business guests and families. Staff very friendly and great service. Only downside beds very very soft.
4 out of 5
for Everyone
by A verified travellerfrom London

Nice hotel

Posted 04-Aug-2014
Lovely staff, clean and comfortable hotel, would recommend. I was at the hotel for a wedding and the staff could not do more for you. I didn't use the spa, but it was recommended by other guest. The breakfast was expensive, however the drinks where reasonable and they have a lovely section of red wine!! Overall it was not the best hotel I have stayed at, but it was very nice and seeing it was £7.50 more than a travel lodge, I would highly recommend a visit!!!
3 out of 5
by A verified travellerfrom Berkshire

Stay at Cottons Hotel Wed 9th July 2014

Posted 14-Jul-2014
Pros: The spa, see comments above
Cons: Needs more waiting staff in restaurant in evenings and at breakfast times. Décor of room is tired and in need of up-dating
Location: Knutsford is a pleasant town with lots to see and do.
Staff at Check in and bar were friendly and attentive. Some waiting staff in bar / restaurant were dilatory and off-hand. I waited for over 30 minutes after receiving a menu and finally went to the bar to order food and was then tersely advised by a waitress that she would come across and take my order soon, just wait. I'd waited long enough and fortunately the barman took pity and noted my order. The spa was pleasant and the staff were friendly and helpful. Breakfast was good, majored on traditional full English cooked, but staff were very busy and too thinly stretched to cope with the number of customers. Décor of room was rather tired, though would of been of high quality when new, I'd guess about 20 years ago. The hotel did not offer good value for money. I would expect better at the room rates charged. For this reason I'd not recommend this as a location to stay.
3 out of 5
for Everyone
by A verified travellerfrom bourne

Stayed overnight for a family wedding

Posted 13-Jul-2014
Pros: Friendly staff Well appointed room
Cons: Decor of rooms ok but a bit drab Needs updating
Location: Just out of town and a bit too far to walk Plenty of things to do a short drive away Manchester shopping Walking in Derbyshire
Staff very helpful when I needed to change rooms for my mother as the room allocated was too far to walk for her. Not much of a comfortable lounge area to sit Breakfast good Did not have time to use the spa facilities which looked very good
5 out of 5
by PrincessJojofrom Ipswich

Lovely Accommodation

Posted 08-Jun-2014 on Hotels.com
Very happy with my stay at this hotel. Very convenient to Arley Hall.
2 out of 5
by Mandyfrom London


Posted 29-May-2014
Pros: Location & breakfast
Cons: Rooms are very basic - would benefit from updating and repainting my bathroom door was damaged.
Was disappointed with this hotel, there was wedding reception on the first evening which resulted in children running up and down the corridors screaming. Throughout the night and very early morning there was a piercing sound whenever anyone used the water/WC in neighbouring rooms. When I told the reception about this they said no-one else hsd mentioned it but several of my friends in other rooms had reported the same issue to them?