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Reviews of RIHGA Royal Hotel Kokura

3.5 out of 5
RIHGA Royal Hotel Kokura
2-14-2 Asano, Kokurakita-ku, Kitakyushu, Fukuoka-ken

Reviews

9.0

Wonderful

Rating 10 - Excellent. 590 out of 1001 reviews" "
Rating 8 - Good. 297 out of 1001 reviews" "
Rating 6 - Okay. 78 out of 1001 reviews" "
Rating 4 - Poor. 24 out of 1001 reviews" "
Rating 2 - Terrible. 12 out of 1001 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like everything
Stayed 2 nights in May 2024

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Perdfect
Stayed 2 nights in May 2024

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Kenneth, Otake-shi

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Executive experience is outstanding. This was ny 2nd time to use the Executive facilities at this location, and both times i was highly impressed with the check in service, quality of the room and the truly outstanding breakfast service in the Executive dining room.
Stayed 1 night in Apr 2024

10/10 Excellent

Kenneth, Otake-shi

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ive stayed at this property several times, but this time was specual as I selected a "superior" room. The service, amenities, acess to VIP level dining and other services was outstanding.
Stayed 1 night in Mar 2024

6/10 Okay

Sachiko

Disliked: Cleanliness, staff & service, property conditions & facilities
The view from the room window was nice.　I disliked the smell of urine coming from near the toilet.There are areas for improvement in cleaning."
Stayed 3 nights in Mar 2024

10/10 Excellent

Adrian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Good location with direct connection from the subway. The walkway is sheltered making it perfect as it was drizzly when we were there. To top it off, our car rental company is right beside the hotel.
Stayed 2 nights in Feb 2024

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Hotel in Kitakyushu
I had an excellent stay. The warm welcome and professional service were of a high standard. It was very convenient to come and go by car and train. The room was spacious and well furnished. I loved the view from the room. It’s a beautiful city. Peaceful, relaxing stay. I stayed 3 nights. It would have been nice to have had at least one English TV channel or bilingual options. I miss the Sky Lounge. This is the best hotel in Kitakyushu and will be my first choice for my next trip.
Stayed 3 nights in Dec 2023

10/10 Excellent

Kennedy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay. I had a good nights rest after a long journey around Kyushu island. It was a great place to stay the night to recharge. Now im heading to Hokkaido and down to Tokyo! Thank you for the hospitality. Would stay again when im back in the city.
Stayed 1 night in Jan 2024

10/10 Excellent

Casey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Ludivine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel super convenient from the station
Stayed 1 night in Dec 2023

8/10 Good

Shiori

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is very close to the hospital where my family was admitted, so it was convenient.
Stayed 1 night in Oct 2023

8/10 Good

Kenneth, Otake-shi

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are spacious and comfortable. The views from the hotel upper floors is outstanding. Location is extremely convenient, less than 5 minutes walk from Koura station. Just one issue is the operating hours of in hotel restaurants. They all close very early even on weekends.
Stayed 1 night in Oct 2023

10/10 Excellent

Christian

Stayed 2 nights in Oct 2023

8/10 Good

Ingar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location just outside the main station. Large size rooms and bathrooms.
Stayed 2 nights in Sep 2023

10/10 Excellent

Clifford, Oxnard

Stayed 1 night in Aug 2023

10/10 Excellent

Joo Hyun

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the location. Convenient and great breakfast!

8/10 Good

Tomoko

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
From the hotel room's view was amazing. Their check in time is 3:00, so we waited at the lobby but before 3 there was a already line, it took long time to check in. The room was OK, hotel building is connected with Kokura station with bridge with roof. The hotel itself is not special. I don't know I will stay next time.
Stayed 1 night in Aug 2023

10/10 Excellent

Kay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Mar 2023

8/10 Good

Worchester

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and comfortable stay
Stayed 2 nights in Mar 2023

8/10 Good

Soumya kanti

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Reasonable hotel
Stayed 2 nights in Nov 2022

8/10 Good

Verified traveller

Business traveller
Liked: Property conditions & facilities, room comfort
Stayed 13 nights in Oct 2022

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022

8/10 Good

michael

Stayed 2 nights in Aug 2022

10/10 Excellent

Akira

Stayed 1 night in Jun 2022

10/10 Excellent

Kenneth, Otake-shi

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An outstanding experience from just the standpoint of the room and facilities. I was there only for a quick overnight so didn't take full advantage of the hotel's in house facilities, ie, pool, restaurants, etc. I hope to stay again soon, for a bit longer.
Stayed 1 night in May 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2021

10/10 Excellent

Won Seop

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Apr 2021

8/10 Good

Verified traveller

Stayed 1 night in Jun 2020

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Too hot
Gave dehumidifier instead of turning down heat
Stayed 2 nights in Mar 2020
Response from RIHGA Royal Hotel Kokura on 7 Apr 2020
Dear valued guest,First, we would like to thank you for taking the time to leave us your valuable comments.We will continue to do all we can to ensure that all of our guests enjoy a comfortable stay with us, and we hope that this experience will not discourage you from choosing us again in the future.From all of us at RIHGA Royal Hotel, we hope to see you again.Sincerely,Customer Service Manager

8/10 Good

Ann

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2020

10/10 Excellent

Verified traveller

Stayed 1 night in Feb 2020

6/10 Okay

CY, Honolulu

Liked: Cleanliness, staff & service
Liked the location with close access to the train station and shopping and restaurants within walking distance. Did like the lack of English speaking channels on TV. Only had the fake news channel CNN.
Stayed 4 nights in Feb 2020
Response from RIHGA Royal Hotel Kokura on 13 Feb 2020
Dear valued guest,First, we would like to thank you for taking the time to leave us your comments.We will continue to do all we can to ensure that all of our guests enjoy a comfortable stay with us.All of our staff hope that you would choose us again in the future.Sincerely,Customer Service Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2020

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked how close it was to the train station and there were lots of places to tour. Hotel is top notch and breakfast buffet was good. We had a problem with the noise above our room and Mr. Morita took care of the problem.
Stayed 4 nights in Dec 2019
Response from RIHGA Royal Hotel Kokura on 8 Jan 2020
First, we would like to thank you for taking the time to leave us your valuable comments.We are terribly sorry to hear that noise from other guests prevented you from enjoying a fully restful stay in our hotel.We are going to do everything we can to ensure that all of our guests can enjoy their stay to the fullest, and we hope that you would give our hotel another chance to provide you with a comfortable stay.All of our staff here at RIHGA Royal Hotel Kokura are hoping to see you again.Sincerely,Customer Service Manager

6/10 Okay

Verified traveller

Travelled with family and small children
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Outdated and old stained carpet in the room should be replaced
Stayed 5 nights in Dec 2019

2/10 Terrible

Jocelyn

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
First time i stayed in a hotel where u have to pay to go to the gym. Left the room at 2:30pm. And came back at night still didnt clean the room.
Stayed 5 nights in Dec 2019

10/10 Excellent

Basilio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great breakfast. nice
Stayed 3 nights in Oct 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service. Great value for price. Highly recommended hotel
Stayed 1 night in Dec 2019

10/10 Excellent

DC, Singapore

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel staffs are extremely helpful and friendly. We arrived late at night and they came to help unload and also offered their wheelchair for us to use for our elders. The staff was also very helpful in giving directions to the mall indoors and not having to walk around the building. The rooms were very clean and comfortable. Hotel rates could be improved on.
Stayed 1 night in Nov 2019
Response from RIHGA Royal Hotel Kokura on 9 Dec 2019
Dear valued guest ,Thank you for choosing to stay with us.We are very happy to hear that you were satisfied with your stay.We will continue to strive to provide each of our guests with the most pleasant stay possible.We look forward to seeing you again some day.Customer Service Manager

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent sized room. Good breakfast. Check in was quick and efficient. Well situated.
Stayed 1 night in Nov 2019
Response from RIHGA Royal Hotel Kokura on 9 Dec 2019
Dear valued guest ,Thank you for taking the time to leave us your valuable comments. We would like to continue doing everything we can to be a hotel loved by all of our guests. All of our staff hope that you choose to stay with us again. Sincerely, Customer Service Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Nov 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location, very close to the station. Good restaurants in the hotel, particularly liked the Teppanyaki
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They gave me extra large room at the same rate. Service were excellent too.
Stayed 1 night in Nov 2019

8/10 Good

Ruth

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Oct 2019

6/10 Okay

michael

Liked: Cleanliness, room comfort
Stayed 3 nights in Oct 2019

6/10 Okay

Andrew

Business traveller
Liked: Cleanliness
Stayed 2 nights in Oct 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Oct 2019

8/10 Good

Ceri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019